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스프루스 힐 리조트 & 스파 여행 후기

3.5 out of 5
스프루스 힐 리조트 & 스파
4871 Hwy 97, 108 Mile Ranch, BC

이용 후기

6.4
평점 10 - 훌륭해요. 260개 이용 후기 중 36개" "
평점 8 - 좋아요. 260개 이용 후기 중 86개" "
평점 6 - 괜찮아요. 260개 이용 후기 중 60개" "
평점 4 - 별로예요. 260개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 260개 이용 후기 중 35개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

Holly

I didn’t know they had a pool . It would be a fun place to spend a little bit of time at . We were just passing through.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Annette

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Laicy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was so kind. Very cozy. We will be back every year.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Tracy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful area. Owner is ver friendly, helpful and attentive.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Blair

별로예요: 청결 상태
Booked a 3 bedroom cabin and was not available. Cabins had been oversold for the weekend. We were not the only ones that this happened to. Most of the cabins are monthly rentals with only a few available. Booked well in advance but owner blamed Expedia for overselling. Other's had not not booked through Expedia and still didn't get their cabin
2024년 2월에 3박 숙박함

8/10 - 좋아요

Sara

2024년 1월에 3박 숙박함

4/10 - 별로예요

Jocelyn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A lot of potential bIt run down.
My wife stayed here a few years ago and liked it. Sadly the experience could not be replicated. The place clearly has seen better days, yet one can see the potential for it what it could be. A beautiful setting and great assets that could be revived with a little bit of TLC. The breakfast was very poor and the items just slammed on a table. For coffee that had conventional coffee in single dose PODS. In a natural setting like this, one would expect that the proprietor would care about receding waste and recycling, but sadly that is not the case. The pool and gym were quite dirty and we did not feel very comfortably for safe using it. Our daughter loved the friendly cat and dog, but the cat litter box in the lobby hadn’t been leaned in days or more than a week. The team was friendly and accommodating. They allowed us to use a power outlet to charge our car and late check-out was not problem. I am sad to say, that we won’t be back. Please take a hard look at what you do and see that you can turn this around. There is a lot of potential here. Do it before your assets deteriorated beyond salvageable.
2023년 12월에 1박 숙박함

4/10 - 별로예요

James

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kevin 님, Surrey

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice in a very mountain natural environment. I would have liked the pool and hot tub open later as a traveller only spending one night.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Tracy

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is being graded so a work in progress but our stay there was good. The desk attendant was very good. And very attentive
2023년 10월에 3박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good Value
Nice place with great facilities. Little short on staff at this time of year. Worth the money. We saw a deer and a bear, nice.
2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Trip to BC
The first room we were assigned to was not acceptable, dated and musty. We got a different room and it was much much better. The bed was very comfortable and the room had a nice view. The photos are definitely dated and the overall condition of the whole facility seems to have seen better days. Staff was pleasant and helpful. Reasonable price and would stay again. There is a nice grocery store very close at the 108 mile mall.
2023년 7월에 7박 숙박함

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
The resort was quiet, easy to find and get to. Parking was free and close to our room. On the bad side, there was an unpleasant odor in the hallways, but thankfully it wasn't as strong in the rooms.
2023년 5월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Not great.
Spruce Hill was ok. It wasn’t anything glamorous at all. The cabins were clean, but we were provided with very watered down dish soap, and it was a struggle to get clean towels and toilet paper. The hot tub wasn’t clean at all either. It shows a very nice restaurant in the pics, but that was closed which was frustrating. There is a hill with tubes for the kids which was really fun but that was the extent of our stay.
2023년 3월에 4박 숙박함
답변 제공: MGMT 님, 2023년 4월 11일
Thank you for staying with us. We apologize for the restaurant not being open. Due to circumstances beyond our control it closed unexpectedly. We are hoping to have a new and improved restaurant opening in early summer.We would like to offer you a credit for your next stay. Please reach out so that we can help make your next stay great.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
We keep trying to give this location a try because of the pool, hottub, and sauna. On different occasions we've had stale costco muffins for breakfast, the only option (there were not enough for the next guests who came in). And so much hair on the bedding we were not sure if it was even washed. The Rolling hills resturant nearby was fantasic though!
2023년 3월에 1박 숙박함

8/10 - 좋아요

Susan

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Cory

아이를 동반한 가족 여행
Was great
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Jeff

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 2박 숙박함

6/10 - 괜찮아요

Veronica

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First let me say that our room was clean and the bed was very comfortable. This property has very limited check in hours (3-8 pm) but was helpful in accomodating our late arrival. The property is pet friendly and has ample area to exercise your pet. That said, the property seems to be in transition and the general condition is poor. In room supplies were limited ( 2 towels, 2 hand towels, two facecloths) and one each of bath supplies. These were clearly designed to last the entire 2 night stay (for two people) as the room was not serviced in any way (garbage, bed made, fresh towels, etc...). Not a bad stay but you definitely need to rein in your expectations on this one.
2022년 10월에 2박 숙박함

6/10 - 괜찮아요

Brian

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not in great condition. Fairly run down.
2022년 9월에 2박 숙박함

8/10 - 좋아요

Garth R

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

MICHAEL

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is not as advertised it is a run down property that is being advertised as a a Soa resort Stay away
2022년 9월에 1박 숙박함
답변 제공: MGMT 님, 2023년 4월 11일
Hi Michael,We are sorry to hear your stay was not enjoyable. We'd like the opportunity to try again. We've been working hard on updating the property.

2/10 - 너무 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sehr heruntergekommen und ungepflegt. Was das Frühstück angeht, gesellt sich noch das Wort unsauber dazu. Wir waren froh gesund wieder abgereist zu sein.
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

William

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No reception other than the worker at the pizza shop. No restaurant as advertised, food left in cafeteria was rotting the whole place was a mess. Expedia should not use this place as every person I talked to was disgusted with the place. Looks like it has been abandoned. Also no pool or hot tub as acess was blocked.
2022년 9월에 2박 숙박함

2/10 - 너무 별로예요

wild

2022년 9월에 1박 숙박함

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스
The pool is good
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

yunsu

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice place and had good spa
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Mason

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Leizl Ann

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I admired how the owner run the resort. He's very hardworking. We will come back here for sure!
2022년 8월에 1박 숙박함

4/10 - 별로예요

Timothy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not at all as advertised! Dirty bedsheets in master bedroom, smelled of human body odor. Missing top bedsheets in upstairs bedroom. Multiple burned out lightbulbs. Filthy BBQ on deck. Kitchen furnishings looked unwashed. No dishcloths. Broken tiles in bathroom that rocked when walked on. Peeling paint on all outside rails. Landscaping hadn't been maintained for years. Clubhouse in state of neglect. Obviously was once a beautiful resort. Now a very sad, broken down, and neglected version of former glory. Will never come back.
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Evgenii

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
rude personal
Really rude personal
2022년 8월에 1박 숙박함

4/10 - 별로예요

Dale

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property needs a lot of TLC as it’s run down & dirty. The owner even walked in on us by mistake. The complimentary breakfast consisted of fruit loops, good OJ, stale bread which makes stale toast, hard boiled eggs BUT, if you want a “real breakfast”, pay $10 and he will cook you a plate of scrambled eggs, limp bacon, tater tots & sausages…Don’t do it! The new owner tries very hard to please but I think he has taken on too much.
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

clark

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Darryon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay!
Beautiful setting evergreen trees and huge log style hotel and the beds were amazing ! So comfortable loved the duvets and soft bedding. The free continental breakfast was great great coffee, juice toast, cereals you helped yourself boiled eggs! Lots of hot water ! We really enjoyed the grounds and would like to go back and mountain bike or cross country ski!
2022년 8월에 1박 숙박함

8/10 - 좋아요

Wolfgang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
nicht so schlecht, wie manche Bewertungen glauben lassen. voll ausgestattete Hütte, ruhige Lage. Ein Renovierungs-Update wäre dennoch erstrebenswert. Personell ist der - soweit erkennbar - 1-Mann-Betrieb etwas überfordert. Schöner großer moderner Indoor-Pool, während unseres Aufenthalts ohne zeitliche Zugangsbeschränkung !
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Brooklyn

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not worth the headache. Room had an air conditioner, but was put in the window with taped up particle board covering the rest of the window. This was concerning given that this window went out onto a shared balcony, and the room could easily be broken in to. Bathroom was full of small flies, floors were not properly cleaned, and just overall was not a good room to stay in. States that the rooms are pet friendly (with a fee) but was told if the dog goes on any of the furniture (including the bed) there would be a $100 fee. Free breakfast consisted of cornflakes with no milk available, and thats it. Was supposed to stay two nights, but checked out after one due to unsafe/unclean conditions.
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Oliver

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Die Unterkunft bietet alles, was man für einen guten Horrorfilm braucht. Gleich an der Rezeption wird man von Warnschildern und einem unbeschreiblichen Chaos empfangen. Das Personal ist so gut wie nicht existent. Dafür aber der Gestank von Fischgräten u. Knochen, der aus dem Frühstückstisch dringt. Ein Erlebnis, das man nicht so schnell vergißt.
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Jeremy

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is not resort and they don’t offer the things that were suppose to be provided, like continental breakfast. The restaurant isn’t even open so luckily I called before and ate before I arrived. The lobby and and breakfast area are in complete disarray. Honestly it’s lodging for people working in the area and should not be labeled as a spa/resort. I won’t dispute it but I honestly feel like I deserve a refund as I had no choice but to stay here at the time, otherwise I would have left.
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

April

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unfortunately this property has been run down and there has been zero maintenance done in many years based on the chalet we stayed in. Broken door, screens, dirty and with no a/c we tried to keep the windows open but the screens had holes/gaps so we were eaten alive by mosquitoes :( super disappointed as we have had good stays here in the past. We did however get our money back when we said we were checking out early so I am thankful for that.
2022년 7월에 3박 숙박함

4/10 - 별로예요

Shona

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Run down, dirty room
2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Catrina

가족 여행
별로예요: 숙박 시설 상태 및 시설
The pizza restaurant was absolutely amazing. The lodge is in good repair. The rest of the property is in disrepair. The beds in the motel where comfortable but the ceiling in the bathroom was coming down. The view was beautiful. We had to call the hotel to get someone to check is in, as we waiting 20 min and no one came to the front desk. They had signs saying the pool was getting repaired and it was closed, but it wasn't. They said we could use it, which was great but very confusing regarding what the sign stated. Unfortunately this once beautiful place had fallen way below the standards it once held.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Patrick

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Cindy-Lou 님, Leduc

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not stay here. It's dirty, no free breakfast as it was part of booking, not even coffee. Restaurant not open, rooms were dirty flies in bathtub, dead bugs on window sill. Out room never locked, air conditioning didnt work. There was a guy going around stealing stuff owner said to call the police which we did only to find out he works and lives there. Owner over booked 5 rooms, we were there for a wedding and some of the guest didnt have a room to sleep in. All i can say is its gross DO NOT STAY HERE
2022년 7월에 3박 숙박함

6/10 - 괜찮아요

Patricia

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was great but it had been cordoned off presumably for maintenance. Showers were inaccessible Breakfast was not ready at designated time and was inadequate. Only food available for dinner was pizza although the website indicates there was dining and a nice menu. The grounds are beautiful but need a lot of maintenance. I stayed here about 25 years ago and it was an upscale resort. I didn’t see that this time so I was disappointed.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room were clean and beds extremely comfortable. Our vie was beautiful. It was very quiet and relaxing. There were lots of places to walk around. Id stay there sgain.
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Bobbi-Jo

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is so run down with sketchy permanent drug smoking residents, outdated everything. Nice cat and pizza place was the best tasting pizza ever.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Arlin

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Taralee 님, Whitby

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
2022년 6월에 4박 숙박함

4/10 - 별로예요

Erik

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property is outdated. The bathroom had been refinished, but not finished. The countertop and sink were not fastened to the cupboard. There was still drywall dust everywhere. The bathroom door did not lock. The manager/front desk attendant was nowhere to be found, and showed up briefly to take my credit card, give me the key, and that was the end of our interaction. Stopped here a number of years back, and it was a similar experience. I was hoping something would have changed, but it had not.
2022년 6월에 1박 숙박함