I arrived this hotel at midnight and parked my car left outside parking lot of this hotel. I saw the valet parking staff parking other guest's car at there, so I thought this parking lot was this hotel's area.
But, next morning I found traffic violation ticket of 200 AED was put at my car's front window and the hotel staff told me this is not their parking area when I showed the ticket to him.
Nobody at the reception desk informed me of this when I checked in and no one asked me if I had car and where to park.
So, I protested the hotel manager about this but he told me in a rude manner that the hotel had no responsibility to inform the guests of parking rule and also said that the warning signage was in front of the parking lot and thus they had no faulty with my ticket.
However, the warning signage was small and the words could not be seen at night and thus I cannot understand why this hotel sticked to rude manner and did not apology and compensate for this.
I think this hotel is not worthy of 5-Star due to their staffs and manager's rude manner and behavior.