Aerial view

Reviews of El Mirador Acapulco

2 out of 5
El Mirador Acapulco
Plazoleta La Quebrada No.74, Colina La Mira, Acapulco, GRO

Reviews

7.4

Good

Rating 10 - Excellent. 207 out of 636 reviews" "
Rating 8 - Good. 199 out of 636 reviews" "
Rating 6 - Okay. 107 out of 636 reviews" "
Rating 4 - Poor. 70 out of 636 reviews" "
Rating 2 - Terrible. 53 out of 636 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

fidel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy agradable el personal muy eficiente la vista excelente la comida muy rica en verdad lo recomiendo
Stayed 1 night in Jan 2024
Response from Mirador Acapulco on Jan 30, 2024
¡Estamos felices de saber que disfrutó su estancia con nosotros!En Canto del Sol nos esforzamos día a día por hacer de sus vacaciones una experiencia inolvidable, agradecemos mucho sus comentarios y le aseguramos que seguiremos trabajando para hacer sentir a nuestros huéspedes como en casa.¡Los esperamos de vuelta muy pronto!

2/10 Terrible

Samuel, Indianapolis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very Old property Stinky bathrooms Long walk to the rooms
Stayed 3 nights in Dec 2023
Response from Canto del Sol on Jan 2, 2024
We regret that the stay was not as good as you expected. We write down your comments and will take them into account to offer a better experience to our guests. Thank you for your opinion.

8/10 Good

Virginia genie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Mirador Acapulco on Oct 16, 2023
Gracias por el tiempo que ha tomado en evaluar nuestro servicio. Continuaremos trabajando para mejorar nuestras facilidades e instalaciones. ¡Esperamos vuelvan pronto!

6/10 Okay

Domingo

Stayed 1 night in Oct 2023
Response from Hotel Mirador Acapulco on Oct 28, 2023
Gracias por el tiempo que ha tomado en evaluar nuestro servicio, nos encantaría saber su comentarios y conocer nuestras áreas de oportunidad. Esperamos verlo pronto.

10/10 Excellent

Mario G

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like to remember the golden era from Acapulco this is the place to stay. It’s great, also La Quebrada it’s right there for you to enjoy.
Stayed 3 nights in Sep 2023
Response from Hotel Mirador Acapulco on Sep 26, 2023
Thank you for visiting us... We are very happy that you enjoyed your stay.

4/10 Poor

Jenifer

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room and bathroom were very dirty when we arrived, they should pay more attention to cleaning well.
Stayed 2 nights in Aug 2023
Response from Hotel Mirador Acapulco on Aug 14, 2023
We apologize for the inconvenience, we will review this point with the staff.

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get ready for a workout. There’s an endless amount of stairs for you to go up and down. I checked in early (no extra charge) and was given the keys to 1 of 2 rooms I had reserved. The 2nd room wasn’t available until after the regular check in time. The 1st room had a vaulted ceiling and was spacious. The 2nd room was on the smaller side. Both rooms had 2 full size beds, TVs, working ACs, and hot water. There is no wifi in the rooms yet, only in the lobby and restaurant. 3 pools: the ocean/salt water, kid friendly, and a deep one at the very top of the hill. Get towel passes from reception. Parking in the front of the hotel is limited because the restaurant is a popular tourist attraction for the clavado shows and paying patrons are allowed to park in the hotel lot. In case the lot is full, they send you to the lot down the street, which is manned by security. The hotel has security throughout the property. The tub was clogged and not draining, notified reception and they sent a tech to fix the issue. I got locked in the bathroom and reception sent a tech to get me out. Response times were super fast. Check out was simple.
Stayed 3 nights in Jul 2023
Response from Hotel Mirador Acapulco on Jul 31, 2023
Thank you for your feedback, it is very important to us to know your experience and review our opportunities areas. We will continue working to improve our facilities and service, and offer you the best stay to all guests.

8/10 Good

Ben

Disliked: Property conditions & facilities
No elevators for seniors dangerous
Stayed 6 nights in Jul 2023
Response from Hotel Mirador Acapulco on Jul 29, 2023
Thank you for your comments, we will continue working to improve our service.

8/10 Good

Roberto

Liked: Staff & service, property conditions & facilities
ocean view
Stayed 11 nights in Jul 2023
Response from Hotel Mirador Acapulco on Jul 19, 2023
Thank you for your feedback, we will continue to work to improve our service and facilities for you!

8/10 Good

Roberto

Liked: Cleanliness, staff & service
the view
Stayed 2 nights in Jul 2023
Response from Hotel Mirador Acapulco on Jul 17, 2023
Thank you for your visit.

2/10 Terrible

Roberto

Disliked: Cleanliness, amenities, property conditions & facilities
the hotel has very old and dirty bathrooms and does not have a minibar
Stayed 7 nights in Mar 2023
Response from Hotel Mirador Acapulco on Mar 29, 2023
First of all we apologize for the inconvenience during your stay, we will review what happened. Thank you for your comments, they are very important for us to improve our service.We will continue working to improve our facilities and service, and offer you the best stay to all guests.We hope you will give us the opportunity to visit Canto del Sol again!Thank you very much!

6/10 Okay

Maria Estela, american canyon

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is nice but is in need of structural repairs. The tub was chipped and the handle on the shower came off. Towels were old but clean . The door knob was old and needed an actual key to open the door. The view was amazing. No elevator and had a lot of stairs. Not wheelchair accessible hotel at all. If you can’t climb 5 floors of stairs you’re in trouble. Staff was very pleasant.
Stayed 1 night in Mar 2023
Response from Hotel Mirador Acapulco on Mar 21, 2023
Dear María,First of all we apologize for the inconvenience during your stay. Thank you for your comments, they are very important for us to improve our service.We will continue to improve our services and facilities.We hope you will give us the opportunity to visit Hotel Mirador Acapulco again!Thank you very much!

10/10 Excellent

Ramsey

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Mixed, but memorable
Amazing views at this hotel. It's dated and struggling, however, having passed it's hay day. That said, it's a real gem and worth every penny. WiFi only in the lobby, and hot water is hit and miss. The wristband was a bit much considering the few guests when we were there, but I suppose the rules are the rules. The upper pool is the nicest place in town, for sure.
Stayed 3 nights in Dec 2022

10/10 Excellent

Judith

Liked: Cleanliness, staff & service
I loved the views they are the best in Acapulco.
Stayed 6 nights in Nov 2022

6/10 Okay

Carlos

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is old and needs a major upgrades, the location of the hotel is amazing, I lived in Acapulco back in the 80’s and was one of the best hotels in town with 5 stars, now is one of the low rating hotels, sad to say that, but honestly the whole city is fallen apart. Acapulco once upon a time was one of the best places in Mexico to visit, now is not even worth it go there. When the famous movie Rambo II with Sylvester Stallone was filmed in the early 80’s in Acapulco was the best Acapulco ever, today is not even half of what it used to be. Sad sad sad.
Stayed 2 nights in Oct 2022

10/10 Excellent

Arisbeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly
Stayed 2 nights in Aug 2022

10/10 Excellent

Jasmine

Stayed 5 nights in Aug 2022

10/10 Excellent

marissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and the view was the best
Stayed 2 nights in Aug 2022

6/10 Okay

Teresa

Stayed 2 nights in Aug 2022

10/10 Excellent

Andrea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was Amazingggg ! Amazing views , and the staff and taxi drivers were super helpful with everything. It is a perfect place to visit for sure ! I felt like I was in another world . Also the food is great !
Stayed 2 nights in Jul 2022

6/10 Okay

Flor

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It was amazing got a full rest at the hotel. Good air conditioning, the Quálity of the room was nice. :)
Stayed 6 nights in Jul 2022

4/10 Poor

Arturo, Murfreesboro

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Please be aware that there’s NO WI-FI service other than lobby area.
Stayed 3 nights in Jul 2022

10/10 Excellent

Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 5 nights in Jul 2022

8/10 Good

Aurelia

Stayed 2 nights in Jul 2022

4/10 Poor

Roberto

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
showers are dirty
Stayed 4 nights in Jun 2022

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in May 2022

8/10 Good

Vivian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The view was so worthy. It was really peaceful, the vibe was great. The room was outdated, no hairdryer, and the shower was over flooding. Other than that everything was good. It’s not expensive so what else can you ask for? I would visit again
Stayed 1 night in May 2022

8/10 Good

Joseph

Stayed 6 nights in Mar 2022

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A must see if your visiting Acapulco!
Stayed 3 nights in Mar 2022

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
the jr suite they assigned me was awesome the view was amazing
Stayed 3 nights in Mar 2022

6/10 Okay

Jessica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very deteriorated, needs lots of maintenance. The views are great. They have a porch that has an ok view for the cliff divers. The staff is very "blah" not rude but also not friendly or welcoming. There is no wifi in the rooms only in the lobby. There is alot of stair climbing and no elevators. We had an ocean view room so it was high up and took about 15min of stair climbing to get to our room from the lobby. 27 flights of Stairs to get from the lowest pool to our room. That pool is ocean water and a must see! They never had pool towels which was inconvenient. Our room needed upkeep and deep cleaning, the tub and toilet had serious grime build up and stains. The check out process was tedious and time consuming. They require a "walk thru" where they check the room for damages. It took about 30mins for them to do
Stayed 5 nights in Feb 2022

4/10 Poor

Jorge

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Stayed 8 nights in Dec 2021

6/10 Okay

Claudia

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
The views are amazing, the buildings are charming. The furniture is old and outdated. Please don't use the safe boxes we almost lost our flight because it took the front desk 30 min to open the box, maintenance was called and they almost had to use the grinder to open the box. We reserved the all-inclusive but when I checked in I was told it was semi-inclusive. I have never heard about it. The AC in our room kept liking, the hot water is only turn on after 7 pm. We had to shower with cold water one time. The food I have to say was really good, and the server Margarito was amazing. To management, Margarito is a great addition to your hotel he made our stay pleasant.
Stayed 2 nights in Sep 2021

2/10 Terrible

Fredy

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decidimos hospedarnos en este hotel ya que está muy cerca de la quebrada un lugar Ku turístico por la vista. Y pesar de los malos comentarios que tiene el hotel, pero ratifico que no vale la pena hospedarse en este hotel, desgraciadamente en los días que nos hospedamos estaba lloviendo y en una de las habitaciones entraba el agua, decidimos llamar a recepción para que hirvieran algo por nosotros y cuál fue la respuesta, solo pusieron unas toallas para tratar de secar un poco de agua que había en el piso, mientras que el agua seguía en entrando. Se pidió que nos movieran de habitación y la respuesta fue un NO. Por lo cual yo no recomiendo este hotel. No vale la pena. El servicio al cliente muy despota.
Stayed 2 nights in Oct 2021

2/10 Terrible

Alfa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs lots of maintenance and to be cleaned. Towels are old and stained and rooms are smelly. There is no way to call from your room if you need anything. I was super disappointed
Stayed 2 nights in Oct 2021

2/10 Terrible

Mirna

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It was the worst experience I ever had on a hotel. Customer services was horrible, it was raining during our stay and the floor was very slippery my kids felt a few times. I ask the front desk to wipe the water and they said that there was no point because it will rain again. Horrible simply horrible
Stayed 3 nights in Aug 2021

8/10 Good

Josiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
It was good. We actually on out second night of the trip when that terrible 7.1 earthquake hit in September, 2021. The tinaco on top was knocked over, so we consequently lost running water. The staff was very helpful moving us to an upgraded room where we felt safer and had water. Friendly and helpful. Not the comfiest of beds, but for the price, I would stay here again.
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
All the stairs For large people it’s too much We ask to be moved but no chance
Stayed 6 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom was horrible
Stayed 3 nights in Jul 2021

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing view to the sea. Excellent place located and close to everything!!
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you love ocean cliff views and ocean pool access, this is the most amazing place ever! I couldn't get enough of my view from inside my room even! Really enjoyed this trip.
Stayed 3 nights in Jun 2021

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
No internet
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Love this place wonderful views 💯👍
Stayed 4 nights in May 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was great. However, the room was really bad and it has nit been updated in a few years. The bathroom was dirty. The bathtub was black with mold around and rust stains everywhere. The toilet was stained.
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Don’t put towels clean
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel and restaurant with a lot of history. The rooms themselves could use some love but the value is incredible. Amazing views, the fresh water pool, and definitely the unparalleled view of the divers at La Quebrada. And this hotel had some of the friendliest helpful staff. If you’re looking for a place with tons of history and getting incredible value for your stay, I highly suggest staying here!
Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado, muy bonitas vistas, show de clavadistas excelente, ideal para ir en pareja, familia o amigos.
Stayed 1 night in May 2021