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Reviews of Harmony Hotel

4 out of 5
Harmony Hotel
Cameroon street, Addis Ababa

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 380 reviews" "
Rating 8 - Good. 162 out of 380 reviews" "
Rating 6 - Okay. 59 out of 380 reviews" "
Rating 4 - Poor. 22 out of 380 reviews" "
Rating 2 - Terrible. 29 out of 380 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Preachmore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the airport and well appointed for travelers.
Stayed 1 night in Feb 2024

8/10 Good

MENGISTU

Stayed 4 nights in Dec 2023

8/10 Good

Olena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay in Harmony Hotel. Staff is friendly and polite. Hotel is clean and even though it is not brand new still in good conditions.
Stayed 13 nights in Oct 2023

6/10 Okay

henok

Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kenneth, Harvest

Liked: Staff & service, amenities
Great location but the outside area seemed a little sketchy especially a night
Stayed 3 nights in Sep 2023

8/10 Good

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not 5 Star but worth the price. AC could use some tending to
Stayed 15 nights in Aug 2023

2/10 Terrible

Chilot

Traveled with family and small children
Disliked: Amenities
I have no problem with the property, I had huge problems with checking in and bad at communicating
Stayed 2 nights in Aug 2023

4/10 Poor

Yehalem

Liked: Staff & service
Disliked: Cleanliness
The housekeeper are not professional. They reuse the towels
Stayed 1 night in Jul 2023

8/10 Good

Willem

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a wedding on the Sunday evening, and I think one of the guests (I presume) was intoxicated and spoke very load late night/early morning that woke me.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevan, FARGO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved staying in the Bole area. So nice for meetings and shopping. The hotel and staff are excellent! I love to stay at the Harmony.

8/10 Good

Habtamu

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

2/10 Terrible

Frederick

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed here many times when traveling but this time i have to say was not a good experience. I emailed twice in advance for Airport Transportation and if it wasnt for my wife calling them no good sir. Next room bed was hard as a brick the floor was better. The room was filled wirh Mosquitoes and after spraying it down well headache and cant breath that smell coughing all night . A night of no sleep etc. This was not a great experience
Stayed 1 night in Jun 2023

10/10 Excellent

getachew

Stayed 20 nights in Apr 2023

10/10 Excellent

Kevan, FARGO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel stay at the Harmony was wonderful! The staff was so friendly and helpful. The rooms were very comfortable and excellent food in the restaurants. So close to everything in Bole.

10/10 Excellent

Kevan, FARGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great staff and services available at the hotel.
Response from Behailu on Mar 14, 2023
Dear Kevan , Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service and facility of our esteemed hotel. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

10/10 Excellent

Abdiyare

Liked: Staff & service, amenities, property conditions & facilities
The food was the worse part of the hotel, u can't bring food from the outside and the food they have inside the hotel is awful, if they can create a better restaurant, the hotel will be great
Stayed 4 nights in Feb 2023
Response from Behailu Moghammed on Mar 7, 2023
Dear Mr. Abdiyare, Warm Greetings!! We would like to pass our deepest gratitude for taking time to give us your feedback and thank you for choosing to stay with us, I am terribly apologies for the inconvenience that you are experienced during your visit here at the Harmony Hotel i am not quite sure which food you taste in order to address it specifically but i will let my team to hear your general feed back . we hope Despite this experience We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than ever, Behailu Mohammed General Manager

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just what I needed, the pool, the sauna, the steam and the breakfast plus a comfy bed. Great job!
Stayed 1 night in Feb 2023
Response from Behailu on Feb 24, 2023
Dear Raul, Warm Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service and facility of our esteemed hotel. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

8/10 Good

Lars

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs some work
Used to stay all the time. Hotel needs a bit of investment to upgrade some of the rooms. Breakfast coffee is embarrassing for the hotel given the quality of coffee in the country.
Stayed 8 nights in Feb 2023
Response from Behailu Mohammed on Feb 21, 2023
Dear Lars Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your comment in related to renovation we are in the middle of doing it so i hope it shall be finalize by your next visit,and will address the quality of coffee as well. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

6/10 Okay

Mesfin, Lorton

Disliked: Property conditions & facilities
Th room they gave us had no AC. We had to complain several times to change a room.

2/10 Terrible

Roza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend this place.
Response from Behailu Mohammed on Dec 22, 2022
Dear Mr.Roza,Warm Greetings!!We would like to pass our deepest gratitude for taking time to give us your feedback and thank you for choosing to stay with us, I am terribly apologies for the inconvenience that you are experienced during your visit here at the Harmony Hotel.It seems we couldn't find the rise of dissatisfaction from your view point it could be good enough if it would mentioned here.we will look and address all service out lets if all points are running the standard of the hotel.Despite this experience We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than ever,

8/10 Good

FRANK

10/10 Excellent

John

Stayed 1 night in Nov 2022
Response from Behailu Mohammed on Nov 23, 2022
THank you!!

8/10 Good

Olena

Liked: Staff & service, amenities
Stayed 13 nights in Nov 2022

10/10 Excellent

Haftu

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the hotel was very nice and friendly. Customer service was amazing and beyond I expected. Room was clean and comfortable. Reception was very welcoming and pleasant. Receptionist Tigist, Thank you for making my stay @Harmony unforgettable. I would definitely recommend Harmony Hotel and I will be back again.
Stayed 2 nights in Nov 2022
Response from kidus on Nov 18, 2022
Dear Haftu,thank you so much sir.

2/10 Terrible

Naomi

Stayed 4 nights in Sep 2022

8/10 Good

Tesfaye Gurmu

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Kevan, FARGO

Liked: Staff & service, amenities, property conditions & facilities
The staff is always so friendly and helpful when I stay there! Thank you!
Stayed 4 nights in Aug 2022
Response from Behailu on Aug 29, 2022
Dear Ephraim, Greetings!!Thank you for your valuable feedback.

2/10 Terrible

Mohamed

Disliked: Cleanliness, amenities, property conditions & facilities
Couldn’t sleep as it wasn’t clean place
Stayed 1 night in Aug 2022
Response from Harmony Team on Aug 16, 2022
Dear Mohamed, Thank you for your valuable feedback. We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

Kevan, FARGO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and kind.
Stayed 1 night in Aug 2022
Response from FIlimon on Aug 12, 2022
We woould like to thank you for your positive feed back.

6/10 Okay

Alexandre

Liked: Cleanliness
Need improvements
I was not given the room I choosed from the online reservation. I choosed the royal room with AC and sofa but was given a lower grade room. I have to refuse it and justify my initiative choice to be considered. The royal room initially did not have a heater. It was very cold (winter season in Addis Ababa). A separate heater was provided later when i was about to leave the hotel. Also the service ( room service) was very slow. You had to wait long to have someone on the phone and even to be served.
Stayed 2 nights in Jul 2022
Response from Harmony Team on Jul 29, 2022
Dear Alexandre, Thank you for your valuable feedback. We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

6/10 Okay

Fiori

Liked: Cleanliness, amenities
The place is good enough, the concierge staff are very helpful, friendly and go above and beyond to provide top notch service. What I didn't like- there was a wedding reception right above my room and the music coming out of it was so loud even my bed was vibrating. I kept asking reception to change me to another room but they kept telling me they will check and call me back. They never changed me and I had a sleepless night.
Stayed 2 nights in Jul 2022
Response from Harmony Team on Aug 3, 2022
Dear Fiori, We very much appreciate your comments regarding your stay at Harmony. We will be sure to share your feedback with our team, especially the Front Office manager. We are sorry to hear that one of our front desk managers was less than helpful. Please allow us to express our apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, amenities
Pool
Stayed 1 night in Jul 2022
Response from Behai on Jul 16, 2022
Thank You,

2/10 Terrible

Wondwosen

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness
I have stayed here many times in the past but felt the accommodations were not quite up to the standard I had experienced before. The breakfast options were not exciting or especially tasty for a foreign palate.
Stayed 1 night in May 2022
Response from Harmony Team on Jun 22, 2022
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our accommodation wasn’t exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.

10/10 Excellent

Alem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. I highly recommend it.
Stayed 11 nights in Apr 2022
Response from Harmony Team on May 25, 2022
Dear Alem, Thank you for taking a moment to share your experience at Harmony Hotel. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Kevan, FARGO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful to me. Exceptional people to have answer my questions.
Stayed 4 nights in Apr 2022
Response from Harmony Team on May 7, 2022
Dear Kevan, Thank you for sharing a review of your recent experience. Our team here at Harmony Hotel is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bookings disappointed
I booked a stay at the hotel and after arriving my destination in Ethiopia I find out this hotel has been closed. To top it off I wasn't notified until after I arrived my destination and spent more than two hours rebooting another hotel.
Stayed 9 nights in Sep 2021

2/10 Terrible

Mudila, Bellflower

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. I was amazed at their breakfast, there were all kind of foods without mentioning the coffee (macchiato) which was delicious.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice customer service and friendly
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The massages were incredible and I felt so refreshed!
Stayed 4 nights in Jun 2021
Response from Behailu on Jun 15, 2021
Dear, Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service our massage and facility of our esteemed hotel.Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff and the cafeteria staff were so nice and friendly
Stayed 2 nights in Jun 2021
Response from Behailu on Jun 15, 2021
Dear, Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service and facility of our esteemed hotel. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
The place is really nice.. i was here for 2 days. They have almost all facilities that you need and will help you to arrange taxi in case if required.
Stayed 1 night in Jun 2021
Response from Behailu on Jun 15, 2021
Dear, Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service and facility of our esteemed hotel. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff from check-in to room cleaners. Great gym
Stayed 8 nights in May 2021
Response from Behailu on May 31, 2021
Dear John, Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service and facility of our esteemed hotel. I have noted your comment regarding the breakfast. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

2/10 Terrible

Prerna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Behailu on May 24, 2021
Dear Prema, Greetings!! We would like to thank you for taking the time to give us your feedback, and thank you for choosing to stay with us. We're sorry to hear that you were disappointed with your experience here at Harmony Hotel. we couldint understant whre the disapitment comes from it would be more better if it is discriptive for future correction othre wise despite this first experience, we hope you'll come back and give us another try here at Harmony Hotel. It is always a pleasure to receive feedback's from patrons as yourself on our services that need improvement. Hospitality regards, Behailu Mohammed General Manager

8/10 Good

Mohammad

Traveled with family
Disliked: Room comfort
Ok but really loud at nights
This Hotel is good but the mattress was so uncomfortable and there are weddings and parties almost every night , the restaurant food is not good either
Stayed 5 nights in May 2021
Response from Behaiu on May 20, 2021
Dear Mohammed, Greetings!!, We would like to thank you for taking the time to give us your feedback, and thank you for choosing to stay with us. We're sorry to hear that you were disappointed with your experience here at Harmony Hotel. we depply apoligise for the noice desterbance that comes from the weeding hall this happen once in suday evening (note Everyday)we will inded compasate this night on your future stay at the harmony hotel, despite this first experience, we hope you'll come back and give us another try here at Harmony Hotel. It is always a pleasure to receive feedback's from patrons as yourself on our services that need improvement. Hospitality regards, Behailu Mohammed General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 3 nights in May 2021
Response from Behailu on May 20, 2021
Dear, Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service and facility of our esteemed hotel. I have noted your comment regarding the breakfast. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs remodeling. When you enter the hotel, the lobby & the restaurants are nice. But inside the room, the walls are torn, tv doesn’t work, bed are not comfortable, the couch’s were dirty, the comforter was dirty & the shower head wasn’t even attached to the faucet. Anyways, checking in was super smooth. Outside of that it’s not worth 45-50 USD a night. I stayed at Sapphire Addis a few night before this stay around the same price & I was very satisfied. Only reason I came to Harmony was for the swimming pool, which I didn’t end up using. Complementary breakfast was good. They had a variety of things. The chef made me an omelette which was on point.
Stayed 1 night in May 2021
Response from Behailu on May 4, 2021
Dear, Greetings!! We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your positive feedback and that you enjoyed the service and facility of our esteemed hotel. I have noted your comment regarding to renovation curentilly we are in the process of the right wing soon affter,the sower and others are also god tip that we should coreect from this point.. Your feedback and comments help us enhance the quality of our service. We hope to see you again during your next visit to Addis and we will aim to make your next stay even more enjoyable than the last. Hospitality regards, Behailu Mohammed General Manager