Dear Emily,I am pleased that you enjoyed your stay and I do hope to have the opportunity of welcoming you back again in the future.Kind RegardsDavid WainGeneral Manager

Dear Steven,I am delighted that you enjoyed your stay, and I am pleased that everything was to your satisfaction. I look forward to your return.Kind RegardsDavid WainGeneral Manager

Dear Yasas,Thank you for your positive rating and I hope to welcome you back again in the future.Kind RegardsDavid WainGeneral Manager

Dear Donald,Thank you for your positive rating and I hope to welcome you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Enver,Thank you for your positive rating. I am pleased that the location of the hotel was suitable for you, and you had a pleasant stay.Kind RegardsDavid WainGeneral Manager

Dear Lin,We are in a very convenient location with many popular restaurants all within walking distance and the tram stop just outside the hotel for easy travel around the city and out to the beach. I hope to welcome you back again soon.Kind RegardsDavid WainGeneral Manager

Dear David,I am pleased that you had a positive experience and I hope to welcome you back again soon for another enjoyable stay.Kind RegardsDavid WainGeneral Manager

Dear Helen,I appreciate your feedback and I am delighted that the location of the hotel was convenient for you. We do have a great team and I am pleased they were helpful during your stay. I look forward to welcoming you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Chloe,Thank you for sharing your rating regarding your recent stay and I hope to welcome you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Monica,Thank you for your positive rating and I hope to welcome you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Kelly,Thank you for your rating. I hope we will have the opportunity to welcome you back in the future.Kind RegardsDavid WainGeneral Manager

Dear Guresh,I appreciate your feedback regarding your recent stay with us. I did note your disappointment with the cleanliness of the room, and I apologise that it wasn't cleaned to your expectation on this occasion. Due to our location, we do have limited space and we therefore need to rely on local car parks for valet parking. I do hope to welcome you back in the future.Kind RegardsDavid WainGeneral Manager

Dear Guest,I appreciate your positive rating and I am delighted that you enjoyed your stay with us.Kind RegardsDavid WainGeneral Manager

Dear Damon,Thanks for sharing your positive rating and I hope to welcome you back in the future.Kind RegardsDavid WainGeneral Manager

Dear Tegan,Thank you for sharing. I hope to see you again in the future.Kind RegardsDavid WainGeneral Manager

Dear Michael,Thank you for taking the time to share your rating. I do hope to welcome you back in the future.Kind RegardsDavid WainGeneral Manager

Dear Beatrice,I appreciate your rating and I hope to welcome you back again in the future.Kind RegardsDavid WainGeneral Manager

Dear Christine,I am so pleased that you found the bedding comfortable and the location of the hotel convenient. I do hope to welcome you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Chris,I appreciate your feedback regarding the service you received. This is not the standard that we strive for, and I apologise for your disappointment on this occasion.Kind RegardsDavid WainGeneral Manager

Dear Phuong Duy,Thank you for your feedback regarding your recent experience. We do have a procedure that needs to be followed during a fire alarm which is in place for the safety of our guests. I apologise for the disturbance this caused your family during the night.Kind RegardsDavid WainGeneral Manager

Dear Toula,I appreciate you sharing your positive rating and I hope we will see you again soon.Kind RegardsDavid WainGeneral Manager

Dear Kim,Thank you for your positive rating and I hope to welcome you back again in the future.Kind RegardsDavid WainGeneral Manager

Dear Ignaz,I appreciate your comments. We are an older hotel and we therefore do have a renovation schedule in place. I did note your feedback regarding the pricing in the Restaurant. We do offer many different types of steaks with prices starting from 45.00. I apologise that you found it too expensive.Kind RegardsDavid WainGeneral Manager

Dear Guest,I appreciate your positive rating and I hope to welcome you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Ryan,I appreciate your rating and I hope we can welcome you back again in the future for a more positive stay.Kind RegardsDavid WainGeneral Manager

Dear Ngoc,Thank you for your feedback and I am pleased that you were generally happy with your stay. I look forward to welcoming you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Fiona,I am pleased that you were happy with your stay. I did note your comments regarding the bathrooms. We do have some refurbishments to the rooms coming soon which will modernise the facilities looking forward.Kind RegardsDavid WainGeneral Manager

Dear Teresa,I appreciate your positive rating and I hope to welcome you back again in the future.Kind RegardsDavid WainGeneral Manager

Dear Ita,I am delighted that you found the team friendly and you were happy with the standard of service received.Kind RegardsDavid WainGeneral Manager

Dear Leanne,I am pleased that the team were welcoming and you were happy with the breakfast buffet options on offer. I appreciate your recommendation and I hope to welcome you back soon.Kind RegardsDavid WainGeneral Manager

Dear Catherine,I appreciate your feedback and I am pleased you had a comfortable stay.Kind RegardsDavid WainGeneral Manager

Dear Jared,I appreciate you taking the time to share your feedback. I did note your comments regarding your experience with us and I apologise for your disappointment on this occasion. I do hope to welcome you back again in the future for a more positive experience.Kind RegardsDavid WainGeneral Manager

Dear Mark,I am pleased that the location of the hotel was convenient for you and I am delighted that that breakfast buffet was to your liking. I hope to welcome you back in the future.Kind RegardsDavid WainGeneral Manager

Dear Steven,Thank you for sharing your feedback. We are an older hotel and as such we have a renovation project in place. The public areas and some of the guest room categories have already been completed and further upgrades to the remainder of the guest rooms are coming soon. I apologise that you found your room dated on this occasion.Kind RegardsDavid WainGeneral Manager

Dear Li Chuan,I appreciate your positive rating and I hope we will have the opportunity to welcome you back again soon.Kind RegardsDavid WainGeneral Manager

Dear Tod,Thank you for your positive rating. I do hope to see you again soon for another positive experience.Kind RegardsDavid WainGeneral Manager

Dear Caroline,We are certainly in a prime location and I am delighted that you were happy with the accommodation and food options on offer.Kind RegardsDavid WainGeneral Manager

Dear Mandy,I appreciate your feedback. We are an older hotel so renovations are in the works. Some improvements have been made to the public areas and further upgrades to the guest rooms will be coming soon. I apologise for your disappointment on this occasion.Kind RegardsRupert HallamGeneral Manager

Dear Edith,I appreciate your feedback. As we are an older hotel we do have a renovation schedule in place and further improvements are in the pipeline to upgrade the guest rooms over time. I apologise for your disappointment on this occasion.Kind RegardsRupert HallamGeneral Manager

Dear Ricky,I appreciate your positive feedback. I am pleased that you enjoyed your stay and you were happy with the standard of your room.Kind RegardsRupert HallamGeneral Manager

Dear Tamara,I am pleased that you enjoyed your stay and you were happy with the standard of service you received. We do have a renovation schedule currently in place which will update the guest areas over time. I apologise for your disappointment in the standard of the bathroom.Kind RegardsRupert HallamGeneral Manager

Dear Corey,Thank you for taking the time to share your rating. I am delighted that you enjoyed your stay with us.Kind RegardsRupert HallamGeneral Manager

Dear Derek,I appreciate your positive rating and I hope to welcome you back again in the future.Kind RegardsRupert HallamGeneral Manager

Dear Guest,I appreciate your comments regarding the standard of service you received and I am pleased that the team looked after you well during your stay.Kind RegardsRupert HallamGeneral Manager

Dear Darren,I appreciate your rating and I am delighted that you enjoyed your stay. Kind RegardsRupert HallamGeneral Manager

Dear Lupco,Thank you for your positive rating and I hope to welcome you back again soon.Kind RegardsRupert HallamGeneral Manager

Dear Umit,I am pleased that the location of the hotel was convenient and the team were friendly during your stay. We do have some renovation projects in place with further improvements coming soon.Kind RegardsRupert HallamGeneral Manager

Dear Samantha,I appreciate you taking the time to share your feedback and I apologise for your disappointment on this occasion. We are an older hotel and we therefore do have some improvements planned for the future. I did note your comments regarding the cleanliness of the room. This is certainly not our usual standard and I apologise for the oversight. I am happy that you were generally pleased with the service you received during your stay. Our full Room Service menu is available until 10pm and a reduced menu is available through the night until 6.30am. I also understand your frustration with the car parking which we will certainly look into further. I apologise for the inconvenience.Kind RegardsRupert HallamGeneral Manager