They lost our booking, claimed someone else had already taken our room, then said they would come to let us in, had to wait on footpath for half an hour at 10:30pm, key safe wouldn't work, finally got in, the room stank, toilet seat broken, furniture in disrepair, no soap or shampoo in dispensers, broken toilet roll holder, three half used toilet rolls on bench, only one blanket, no pillow slip on spare pillow... should I go on?