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스텔라 디 마레 그랜드 호텔 여행 후기

5 out of 5
스텔라 디 마레 그랜드 호텔
Suez-Hurgada Road, Ataqah, Suez Governorate

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 104개 이용 후기 중 39개" "
평점 8 - 좋아요. 104개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 104개 이용 후기 중 17개" "
평점 4 - 별로예요. 104개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 104개 이용 후기 중 11개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Hanaa

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

DrJessy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decoration should be changed from time to time
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Hassan Hamed

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to relax and enjoy life.
Everything exceeded our expectations. The service was great, the rooms super clean, the food was excellent and the atmosphere is relaxing and agreeable. On the negative side there was no document featuring the services available such as laundry, restaurant hours , gym etc. TV. Channels are very limited and no lifeguard at the beach.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Philip

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable hotel with beautiful pool area and next to a private beach.
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed 2 nights at this beautiful hotel. Beach and property were immaculately maintained. Lots of people at the beach which was to be expected. Food was delicious at both the Italian restaurant as well as the seafood restaurant. Breakfast buffet had something for everyone.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Nagy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stella di Mare is very convenient resort if you live in Cairo. Good for few days during the week or even just weekend. Food is great and staff are so friendly. Can’t ask for more for quick vacation.
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay
2023년 4월에 5박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Our guest, Sunny greetings from Stella Di Mare Grand Hotel. Thank you for leaving such a lovely review for us. We are pleased to know you loved your stay here at Stella Di Mare Grand Hotel. We will surely pass your appreciation to our team. We are already excited to welcome you for much more time! Kind regards, Karen OsamaGuest Relation Supervisor

10/10 - 훌륭해요

Pui fan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Our guest,Tropical greetings from Stella Di Mare Grand Hotel! Thank you so much for choosing our resort as your holiday destination. We are delighted to know that you enjoyed the overall stay experience at our resort. Your valuable appreciation and comments will inspire us to level up our service for our guests. I wish you all the best, see you soon! Kind regards, Karen Osama Guest Relation Supervisor

2/10 - 너무 별로예요

Paul

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Noise Noise Noise
This hotel is noisy, I have stayed here several times now and asked for a quiet room each time as I work early in the morning. However, each time my stay has been so noisy, this hotel doesn’t have any quiet areas. This hotel, even though it has extensive grounds decides to hold functions and events right under paying guests balconies. Don’t come here if you want quiet, it’s a noisy hell hole!
2023년 3월에 7박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Our guest,Thank you very much for choosing our hotel and for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with some of the service aspects. Please rest assured that your feedback and suggestions will be taken constructively and necessary actions will be applied for an improvement. I hope that you will grant us another chance to welcome you back, so we will be able to show that your unsatisfactory experience was an exception. Looking forward to welcoming you back at Stella Di Mare Grand Hotel.Kind Regards,Karen OsamaGuest Relation Supervisor

4/10 - 별로예요

Paul

출장 여행
별로예요: 객실의 편안함
No quite rooms in this hotel.
This hotel is very noisy which ever room you stay in. One side is the pool and restaurants noisy all day and evening. The other side is the garden, which is used for various corporate events during the day and evening. Don’t stay here if you’re getting up early for work.
2023년 3월에 7박 숙박함

8/10 - 좋아요

SALIM

2023년 3월에 2박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Mr.Salim,Thank you for sharing your holiday experience at Stella Di Mare Grand Hotel and your feedback is very much appreciated.We set high standards to meet our guest expectations.We look forward to having the opportunity to see you again in the future.Kind Regards,Karen OsamaGuest Relation Supervisor

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stella hella
Over crowded at weekends, noisy, food repetitive, rooms not of a clean standard, bed not changed regularly, toiletries of a poor standard and not always replaced. Had food poisoning one day from restaurant. Entrance staff are rude and the whole place smells like cigarettes.
2023년 1월에 7박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Our guest, Greetings from Stella Di Mare Grand Hotel! Sincerely appreciate your time to write such a valuable review. First and foremost, I would like to sincerely apologize for the inconveniences you have experienced during your stay. Thank you very much for your feedback, and please be sure that we have taken good notes for the improvement needed to take the step up in giving our guests excellent service. We hope to have a chance in the future to welcome you back.Kind Regards,Karen OsamaGuest Relation Supervisor

8/10 - 좋아요

실제 이용하신 고객

My review of the Grand hotel after a 3 week stay.
Hotel is ok but a bit worn in places, the air conditioning is noisy in the rooms and the cleaning staff need prompting to do simple things like changing the linen. The whole hotel smells of cigarettes as smoking is allowed everywhere except the restaurant. Be aware, this hotel is very busy and noisy at the weekends. The noise seems to travel and customers don’t seem to consider other guests. Also, at the weekends the restaurant is overcrowded and tables are at a premium. The restaurant is not large enough for purpose and the food is same same every day. Waiters are always quick to clear the tables, even if you have not finished your meal. Also, god forbid if you leave your table to get some thing from the buffet, your likely to either have nothing left on your table or someone else sitting at your table when you return. Overall, for a short stay in the week it’s ok but weekends at this hotel are hell and should be avoided if possible.
2023년 1월에 10박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Our guest,Greetings from Stella Di Mare Grand Hotel.Thank you for taking the opportunity in displaying your exceeded expectations with regards to your recent stay at Stella Di Mare Grand Hotel. We also need you to be rest assured that your mentioned points are highly appreciated and under the management study.We are looking forward to the pleasure of welcoming you backKind Regards,Karen OsamaGuest Relation Supervisor

10/10 - 훌륭해요

Ramy

2022년 9월에 2박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Mr.Ramy,Greetings from Stella Di Mare Grand HotelWe are delighted to read you had such an enjoyable stay- thank you for your comments they have been shared with our entire team. We look forward to welcoming you back again soon.Kind Regards,Karen OsamaGuest Relation Supervisor

6/10 - 괜찮아요

Lydia Wahid

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함
답변 제공: Karen Osama Guest Relation Supervisor 님, 2023년 7월 16일
Dear Mrs.Lydia, Best Greetings from Stella Di Mare Grand Hotel.Thank you for sharing the feedback.All your comments have been taken into consideration in order to be improved.I wish to welcome you back; I wish a great day.Kind Regards,Karen OsamaGuest Relation Supervisor

6/10 - 괜찮아요

Ruth

단체 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
The standard od the hotel, services and food are all decreasing.
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Aldijana

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Aldijana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Aldijana

2022년 8월에 2박 숙박함

8/10 - 좋아요

Ahmed

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food is great and with high quality. Room had a great view overseeing mountains and the Red Sea. Friendly staff too. What I didn’t like is the hotel policy allowing smoking in closes areas (i.e lobby) when kids are around.
2022년 7월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태
Not 5 star
This is far from a 5 star hotel. We were shocked at the poor service, lack of information given at check-in, condition of the buffet at all meal times, no wifi in rooms even though it was supposed to be included, etc etc. Overall appalling stay for a supposed 5 star experience.
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

AYMEN 님, Rensselaer

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m well traveled with highest loyalty programs levels in many hotel chains including Expedia. This hotel has Poor hygiene with poorly selected, poorly trained, & poorly managed front-line staff. unclean/over-worn bed sheets with stains! Room was dusty when i checked in. no HACCP consideration for food. I had food poisoning when I ate dinner there. It ruined my stay! U cannot bring any outside food to the hotel. Complete rip-off☹️
2021년 11월에 2박 숙박함
답변 제공: Karen Osama (Guest Relations Agent) 님, 2022년 3월 20일
Dear Mr.Ayman , Thank you very much for choosing our hotel and for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with some of the service aspects. Please rest assured that your feedback and suggestions will be taken constructively and necessary actions will be applied for an improvement. I hope that you will grant us another chance to welcome you back, so we will be able to show that your unsatisfactory experience was an exception. Looking forward to welcoming you back at Stella Di Mare Grand Hotel. Kind Regards, Karen Osama Guest Relations Agent

10/10 - 훌륭해요

Aldijana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 8월에 4박 숙박함
답변 제공: Karen osama (Guest Relations Agent) 님, 2022년 3월 23일
Dear Our Guest , Warm greetings from Stella Di Mare Grand Hotel. We feel so fortunate to receive such great Review that you have enjoyed your stay with Stella Di Mare Grand Hotel. We are looking forward to welcome you back in the near future. Kind Regards, Karen Osama Guest Relations Agent

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
bellissima piscina....spiaggia pulita e confortevole. mare sempre calmo e pulito
2021년 4월에 2박 숙박함

6/10 - 괜찮아요

Ahmed

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
2021년 4월에 2박 숙박함

10/10 - 훌륭해요

Maha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함

10/10 - 훌륭해요

Youssef

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
السعر غالى جدا مقارنة باسعار فنادق الغردقة اللى الاكل فيها طول اليوم و فيها مشروبات لكن فى ستيلا حتى اسعار المياة و البيبسى مبالغ فيه جدا الاكل كان حلو نسبيا و الاوض نظيفة حمام السباحة سخيف جدا الارض بتاعته بتوجع فى الرجلين و مش متقسم
2020년 10월에 2박 숙박함
답변 제공: Karen Osama (Guest Relations Agent) 님, 2022년 3월 23일
Dear Our Guest, We are pleased that you have chosen our Stella Di Mare Grand Hotel for your holiday, and thank you for taking the time to write to us. We were hoping that you had a pleasant stay with us. My team and I would also like to thank you for your critical and valued feedback. We are extremely committed to delivering the perfect holiday experience for each and every guest. I do apologize that we didn't accomplish this for you and we welcome any suggestions for improving and developing our service. We look forward to welcoming you soon and we assure you that we will do our best to meet your expectations during your stay if not exceed them. Kind Regards, Karen Osama Guest Relations Agent

10/10 - 훌륭해요

Mostafa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2020년 6월에 2박 숙박함

10/10 - 훌륭해요

Ehab

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2020년 5월에 1박 숙박함

2/10 - 너무 별로예요

شادي 님, قاهرة

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
beach is good and pool is okay....everything else rubbish meaning rooms, service, cleanliness. Food is acceptable though. but can you tolerate cockroaches in the room?
2020년 5월에 3박 숙박함
답변 제공: Karen Osama (Guest Relations Agent) 님, 2022년 3월 23일
Dear Mr.Shady , Greetings from Stella Di Mare Grand Hotel. According to your Evaluation ratings we could see that not all services have been provided by high level. We apologize for not meeting your expectations in some of service, we will take action with according to your comments to avoid this in future. For us is very important to know how our valuable guest spend their holiday with us. The management is taking to the consideration each single guest recommendation. I wish to welcome you back. Kind Regards, Karen Osama Guest Relations Agent

10/10 - 훌륭해요

Magdy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 3월에 2박 숙박함

10/10 - 훌륭해요

Hamsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stunning beach 🏖 and sun ☀️
It was amazing, outstanding stay from the friendly staff, comfy and clean room , gorgeous beach 🏖 Food was excellent
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 2박 숙박함

8/10 - 좋아요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Every thing was good except for dinner
2020년 1월에 1박 숙박함

8/10 - 좋아요

Mahmoud

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
رحلة عائلية سعيدة
كانت اقامة جميلة ولكن فقط يجب ان ينتبهوا ان يضعوا عازل بالمراتب
2019년 11월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beachfront property in addition with water sports for the family.
2019년 11월에 1박 숙박함
답변 제공: Karen Osama (Guest Relations Agent ) 님, 2022년 4월 9일
Dear……., Sunny greetings from Stella Di Mare Grand Hotel. Thank you for leaving such a lovely review for us. We are pleased to know you loved your stay here at Stella Di Mare Grand Hotel. We will surely pass your appreciation to our team. We are already excited to welcome you for much more time! Kind regards, Karen Osama Guest Relations Agent

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

Rosette

2019년 10월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 9월에 2박 숙박함

6/10 - 괜찮아요

moataz

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
It fair but not that much good for. 5 star hotel
I think the total stay was fair and iver priced than paying at hotel with huge diffrence The room is too small Furnuture is not that much good for a 5 stars hotel the same for the cleaning As long as you will spend tour time on pool or beach it is ok
2019년 8월에 4박 숙박함

8/10 - 좋아요

Raed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
وحلة عائلية ممتعة
عائلية حجز ٥ غرف للعائلة الغرف صغيرة جداا و ده لانه حجز اقل غرفة الأكل جيد أو جيد جداا و ليس الممتاز و الطازج انيميشن الترفيهي للأطفال سي ليس مبهج للأطفال علي الإطلاق استقبال كويس جداا و ترحيب في الاستلام و التسليم الرسبيشن واسع جدااا و مريح للأعصاب ماعدا الكافية بجوار المطعم عند عمل حفلة غناء الصوت عالي جدااا جداااا بدرجة مزعجة للشباب و الأطفال فمابالكم بكبار السن
2019년 8월에 3박 숙박함

4/10 - 별로예요

Essam

좋아요: 직원 및 서비스
별로예요: 청결 상태
رحلة غير جيدة
لا يوجد اى ترتيب لحفلة فى المساء أيام الأعياد كما كان سابقا الناموس بكثرة ولا يوجد رش الغربان فى كل مكان ويتهجم على الاكل بطريقة رهيبة
2019년 8월에 3박 숙박함

6/10 - 괜찮아요

Abdelhay.Alemam 님, Mansoura,Egypt

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Big problem on pool because of swimming suit for men and women as I'm muslim... So no long shorts for men, no borkini for women.. It was very bad although all hotel arround this hotel dosen't apply this restriction. I will not go there again if this policy still applied, and I will advice my friends to do so
2019년 4월에 1박 숙박함
답변 제공: Karen Osama (Guest Relations Agent ) 님, 2022년 4월 9일
Dear……., Thank you very much for choosing our hotel and for taking the time to share your experience with us. We are sorry to hear that you were not satisfied with some of the service aspects. Please rest assured that your feedback and suggestions will be taken constructively and necessary actions will be applied for an improvement. I hope that you will grant us another chance to welcome you back, so we will be able to show that your unsatisfactory experience was an exception. Looking forward to welcoming you back at Stella Di Mare Grand Hotel. Kind Regards, Karen Osama Guest Relations Agent

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and comfortable
Family hotel Nice atmosphere
2019년 7월에 4박 숙박함

8/10 - 좋아요

Mohamed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfekt für Familien
Sehr schön und bequem
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

Nahed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lifetime trip
Nice comfortable trip
2019년 7월에 3박 숙박함
답변 제공: Reservation Manager 님, 2019년 7월 27일
Dear Ms.Nahed Good day , I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.