6 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

스텔라 디 마레 시 클럽 호텔 여행 후기

4 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 128개 이용 후기 중 59개" "
평점 8 - 좋아요. 128개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 128개 이용 후기 중 10개" "
평점 4 - 별로예요. 128개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 128개 이용 후기 중 6개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Francesco Fontana 님, 2019년 1월 11일
Dear Valued Customer, Thank you for taking the time rating our property . We are very happy that you had a good experience during your stay. We hope to welcome you back soon , Many Thanks, The Stella Di Mare Management Team

10/10 - 훌륭해요

Mateus 님, Fort Myers

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 12박 숙박함
답변 제공: Stella Di Mare sea club Hotel Management 님, 2024년 3월 16일
Dear Mr. Mateus,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Stella Di Mare Sea Club 님, 2024년 2월 20일
Dear Mr. Joseph,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

8/10 - 좋아요

INAS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the property was very clean
2023년 12월에 3박 숙박함
답변 제공: Stella Di Mare sea club Hotel Management 님, 2023년 12월 28일
Dear Ms. Inas, We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback. We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations. Thank you for your review and welcome you back again soon

8/10 - 좋아요

Ghada

좋아요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Stella Di Mare sea club Hotel Management 님, 2023년 10월 2일
Dear Ms. Ghada,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon

10/10 - 훌륭해요

Mamdouh

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent beach, location around 1 hour from Cairo. Excellent food quality, quantity, and variety. Very good aqua park Excellent landscape and garden Excellent transportation to and from the beach
2023년 9월에 2박 숙박함
답변 제공: Stella Di Mare sea club Hotel Management 님, 2023년 9월 24일
Dear Mr. Mamdouh,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon

10/10 - 훌륭해요

Said

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it was excellent. we enjoyed everything
2023년 8월에 3박 숙박함
답변 제공: Stella Di Mare Sea Club 님, 2023년 9월 2일
Dear Mr. Said,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

8/10 - 좋아요

Raed

좋아요: 직원 및 서비스
2023년 8월에 2박 숙박함
답변 제공: Stella Di Mare Sea Club 님, 2023년 9월 1일
Dear Mr. Read,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your positive feedback.We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and to provide you with the highest standards in hospitality Moreover our goal it’s to meet your expectations.Thank you for your review and welcome you back again soon Stella Di Mare Sea Club Hotel Management

8/10 - 좋아요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall, our stay was wonderful. Staff are a great treasure to the property. Room was clean, spacious with a nice decoration placed in the room for our anniversary and a delicious cake, special thanks to Melisa and Abader from G.R and Kirollos from H.K. Food was so delicious with a wide range of selections everyday. The restaurant staff and chefs were so nice, very welcoming and hospitable, so attentive to our needs especially chef Medhat and other chefs. We had a lot of problems with the internet connection but thanks to G.R & I.T team they changed our room and the internet became a bit better than before. The other negative thing about the service is the quantity supply of water bottles in the room. We were limited to 2 bottles per person for the entire day, which is not enough consumption. we hope this thing can be considered for a future visit. Lastly, the entertainment program can be modified to include a different variety other than just the singer and DJ every night. At the end, thanks to everyone who helped us and made our stay an amazing one. Regards, Mr & Mrs Lewiz
2023년 7월에 5박 숙박함
답변 제공: Stella Di Mare sea club Hotel Management 님, 2023년 7월 23일
Dear Mr. James,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your feedback.It was our pleasure to have you and your comment is well noted We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and provide you with the highest standards in hospitality moreover we were glad that we were able to meet most of your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

8/10 - 좋아요

Mohammed

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall very good. Staff were very professional. Great water sports activities at the beach. Just wished we knew about it earlier rather than at the end of the trip. But food and the area was great.
2023년 7월에 3박 숙박함
답변 제공: Guest Relation Milsia Magdi 님, 2023년 7월 13일
Dear Mohamed, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

4/10 - 별로예요

aya

가족 여행
The staff is veryyyy rude , unfriendly, inflexible, veryyyyy slow if you asked them to get you something.. except the waiters at the restaurant
2023년 7월에 4박 숙박함
답변 제공: Guest Relation Melsia Magdi 님, 2023년 7월 11일
Dear Aya, Thank you for taking the time to write about your recent stay with us. I was disappointed to hear that you had some trouble and I am sorry that we didn’t make it right before you checked out. We truly aspire to 100% guest satisfaction so please accept my apologies. I will be sharing this feedback with the team and I hope we can make it up to you on your next stay. If you’re willing to give us another chance, please let me know when you are returning and I will make sure you have the great experience we want all our guests to have.

10/10 - 훌륭해요

Fouad

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food is fantastic (mainly your seafood meals), wide varieties ... Egyptian, international & Asian meals were really tasty ... 😋👍😍 The friendly staff is a main plus point. Safety makes the place ideal for kids accompanied by their families. Regards
2023년 7월에 3박 숙박함
답변 제공: Guest Relation Milsia Magdi 님, 2023년 7월 11일
Dear Fouad, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

10/10 - 훌륭해요

fady

2023년 7월에 2박 숙박함
답변 제공: Guest Relation Milsia Magdi 님, 2023년 7월 11일
Dear Fady, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

6/10 - 괜찮아요

Hossameldin 님, Brooklyn

2023년 7월에 2박 숙박함
답변 제공: Stella Di Mare sea club Hotel Management 님, 2023년 7월 25일
Dear Ms.Nada ,We sincerely thank you for choosing Stella Di Mare Sea Club Resort to stay and for sharing your feedback.It was our pleasure to have you and your comment is well noted We are glad to read that you appreciate our hotel services and facilities, constantly strive to achieve excellence, and provide you with the highest standards in hospitality moreover we were glad that we were able to meet most of your expectations.Thank you for your review and welcome you back again soon Stella Di Mare sea club Hotel Management

10/10 - 훌륭해요

Mohamed

2023년 5월에 3박 숙박함
답변 제공: Guest Relation Milsia Magdi 님, 2023년 5월 16일
Dear Mohamed, We are glad that you had a great time with us and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Look forward to welcoming you back soon

8/10 - 좋아요

Julie 님, Ottawa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an okay stay at Stella Di Mare. Pros: - Nice clean, spacious and very comfortable rooms. - excellent staff, helpful and friendly - good food with the half board Cons: - tennis courts are in horrible condition and charged for access - need more fresh fruits at the restaurant (banana, strawberry, anything in season) Overall we had a restful stay, but we wished billiards and tennis was free for hotel guests. It's good value for money overall and would recommend if wanting some sea experience on a budget.
2023년 1월에 2박 숙박함
답변 제공: May Y 님, 2023년 1월 29일
Dear Julie, Thank you so much for your recent stay and sharing your feedback with us. We are so thrilled that you have enjoyed our rooms, your kind words are highly appreciated. We are sorry to read that there were some aspects that did not meet your expectations and will share your complete review with the staff as we truly value your remarks. We look forward to welcoming you back in the near future.Sincerely, May Youssry Assistant Guest Relations Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was pleasant and the kids club was good.
2022년 12월에 2박 숙박함
답변 제공: May Y 님, 2022년 12월 31일
Dear Our Valuable Guest, We are so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it.Looking forward to welcoming you soon.Sincerely,

10/10 - 훌륭해요

Rasha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay, the staff was great and very helpful. Especially Mai she supported us since we arrived and was a great help. We will definitely go back.
답변 제공: May Y 님, 2022년 12월 14일
Dear Ms. Rasha, It was such a pleasure to see your review. Thank you so much for taking the time to review Stella Sea Club Hotel. I was pleased to hear that you loved your stay with us. We really appreciate your kind words. We look forward to welcoming you soon. Sincerely,

8/10 - 좋아요

Sahar

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros. Clean, friendly staff. Good entertainment. Cons. Extremely expensive bar. $20 for a shot of liquor and more for mixed drinks! They charge for drinking water. (No sense)! Wi-Fi is a joke. Even if you pay extra to get Wi-Fi in your room. You’ll never get it. Overall. We liked the place and I highly recommend it.
2022년 9월에 2박 숙박함
답변 제공: Sincerely, Guest Relation Milsia Magdi 님, 2022년 10월 7일
Dear Sahar, Thank you so much for your recent stay and review. I was happy to read that you liked our staff. While I was disappointed that you didn’t have a five-star experience, I will be sharing your complete review with my staff to ensure that we learn and grow from your remarks. I hope that you will stay with us again on your next trip to Stella Di Mare Sea Club Hotel Thank you.

2/10 - 너무 별로예요

Aya

2022년 9월에 2박 숙박함
답변 제공: Guest Relations Milsia Magdi 님, 2022년 9월 30일
Dear AyaI am truly sorry that we weren’t able to provide you with a great experience during your last stay with us.If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay.

10/10 - 훌륭해요

George

2022년 9월에 2박 숙박함
답변 제공: Guest Relations Milsia Magdi 님, 2022년 9월 28일
Dear GeorgeWe are glad that you had a great time with us, and hope you will keep Stella Di Mare Sea Club in your memories As a happy holiday spot, Looking forward to welcoming you back soon

2/10 - 너무 별로예요

Rami

2022년 9월에 3박 숙박함
답변 제공: Yours sincerely. Guest Relation Milsia Magdi 님, 2022년 9월 16일
Dear Ramy,I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us.If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I’ll ensure you have a great stay.

2/10 - 너무 별로예요

Bassam

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I don’t recommend anyone who is not Egyptian to stay at this hotel. Service was less than average in many situations. Workers were not respectful. The list can go on but my overall experience wasn’t satisfactory.
2022년 8월에 2박 숙박함
답변 제공: May Y 님, 2022년 12월 11일
Dear Mr. Bassam, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and want to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you’re willing to give us another chance when you’re back in Ain Sokhna, please reach out directly as I would love to personally oversee your stay and I will make sure you have the great experience we want all our guests to have.Sincerely,

10/10 - 훌륭해요

Ashraf

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent vacation
2022년 7월에 2박 숙박함
답변 제공: Yours sincerely. Guest Relations Milsia Magdi 님, 2022년 7월 20일
Dear Mr. / Ashraf, I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We hope that you will return to Stella Sea Club Hotel. We look forward to hosting you again!

10/10 - 훌륭해요

KHALED

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great destination. Rooms are very clean. Pools are super clean and many spots so you never feel crowded. The staff is extremely courteous and helpful. The beach is clean and the water was so clear. Food was good and again the staff was brilliant. The only observation is that the facility is a bit dated and and will benefit from technology upgrade.
2022년 7월에 3박 숙박함
답변 제공: Yours sincerely. Guest Relations Milsia Magdi 님, 2022년 7월 20일
Dear Mr. /Khaled, I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We hope that you will return to Stella Sea Club Hotel. We look forward to hosting you again!

4/10 - 별로예요

mohamed

2022년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 8일
Dear Mohamed, We are extremely disappointed that we couldn't meet your expectation, Looking forward to welcoming you soon for a better experience

8/10 - 좋아요

ahmed

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with great staff and pool , water park is awesome , food is also very good , only the room is a little bit outdated but overall great experience.
2022년 6월에 2박 숙박함
답변 제공: Sara Besheer 님, 2022년 6월 30일
Dear Ahmed We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties. Best regards, Guest Relations Manager Sara Besheer

10/10 - 훌륭해요

Karim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Sara Besheer 님, 2022년 6월 30일
Dear Karim We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties. Best regards, Guest Relations Manager Sara Besheer

10/10 - 훌륭해요

Gina

2022년 6월에 4박 숙박함
답변 제공: Sara Besheer 님, 2022년 6월 30일
Dear Gina We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties. Best regards, Guest Relations Manager Sara Besheer

10/10 - 훌륭해요

Suleiman

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel… Sara the guest relation manager is very professional and supportive… the staff are very professional and friendly… I have to say that I had Avery bad experience with the bazar shop there and don’t recommend it at all … you can buy from the shops in the village
2022년 4월에 4박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2022년 5월 7일
Dear Suleiman We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

8/10 - 좋아요

Said

2022년 4월에 3박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2022년 5월 7일
Dear Said We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

8/10 - 좋아요

Mark

2022년 4월에 3박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2022년 5월 7일
Dear Mark We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

10/10 - 훌륭해요

J.A

2022년 4월에 2박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2022년 5월 7일
Dear J.A We are glad that you had a pleasant stay with us and we hope you keep Stella Sea Club in your good memory ever. looking forward to welcoming you back soon to our properties.

10/10 - 훌륭해요

Aldijana

2022년 1월에 2박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2022년 1월 13일
Dear guest Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel

10/10 - 훌륭해요

Khaled

2021년 11월에 3박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2022년 3월 29일
Dear Khaled , , Let us thank you for taking the time to write your review . We are glad to know that you enjoyed your stay with us in general and we hope you keep the Stella Sea Club in your good memory ever. look forward to welcoming you back soon to our properties. Best regards, Hotel management.

8/10 - 좋아요

Sally

2021년 11월에 3박 숙박함
답변 제공: Comment from Hotel Management 님, 2021년 11월 25일
Dear Mrs. Sally Let us thank you for giving us a high score. We are glad to know that you enjoyed your stay with us in general and we hope you keep the Stella Sea Club in your good memory ever. We look forward to welcoming you back soon to our properties. Best regards, Hotel management.

10/10 - 훌륭해요

Sheikh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
2021년 11월에 2박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 11월 25일
Dear guest Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel

4/10 - 별로예요

Saleh

2021년 10월에 2박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 10월 12일
Dear Mr , Saleh , Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , regarding your comment Be assured that your feedback has been shared with the relevant section heads involved for corrective action and remedial improvement, we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

10/10 - 훌륭해요

Youssef

2021년 9월에 3박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 10월 3일
Dear Mr, Youssef Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

10/10 - 훌륭해요

Tammy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 4박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 10월 3일
Dear Mr, Tammy Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel

8/10 - 좋아요

ahmed

좋아요: 직원 및 서비스
2021년 8월에 2박 숙박함
답변 제공: May Y 님, 2022년 12월 11일
Dear Mr. Ahmed,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Looking forward to welcoming you back very soon.Sincerely,

10/10 - 훌륭해요

Nagy

2021년 8월에 3박 숙박함
답변 제공: May Y 님, 2022년 12월 11일
Dear Mr. Nagy,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Looking forward to welcoming you back very soon.Sincerely,

10/10 - 훌륭해요

Aline

2021년 8월에 3박 숙박함
답변 제공: Yours sincerely.General manager Francesco Fontana 님, 2021년 9월 16일
Dear Mr, Aline, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 - 좋아요

Nadiya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok hotel... Nothing wow
2021년 8월에 2박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 9월 3일
Dear Mrs.Nadiya Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible check-in, good facilities and food
The overall experience was okay but the check-in process made for a miserable start of our weekend. Key-cards didn't work so we had to wait for 15 minutes until they realized they had to change our room. The replacement didn't have the bed arrangement that we had requested. The bellman falsely claimed that this was easily remediable with a quick phone call. Instead, the response was it wasn't fixable and that we should be thankful for getting a replacement room as opposed to the management letting us sit in the scorching sun with our luggage until they pulled their act together. Even the replacement room was very challenging to get into because only one key worked and sporadically at that. The nail in the coffin was when they refused to make dinner arrangements for the remainder of our party who were running late and checking in around midnight, even though they were paying the full rate!
2021년 8월에 2박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 9월 3일
Dear Guest, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , regarding your comment Be assured that your feedback has been shared with the relevant section heads involved for corrective action and remedial improvement, we do look forward In the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

10/10 - 훌륭해요

Tadros

2021년 8월에 2박 숙박함
답변 제공: May Y 님, 2022년 12월 11일
Dear Mr. Tadros,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. Looking forward to welcoming you back very soon.Sincerely,

6/10 - 괜찮아요

Puzant

2021년 8월에 3박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 9월 16일
Dear Mr, Puzan, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 7박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 9월 17일
Dear Guest, Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.

8/10 - 좋아요

Medhat

2021년 7월에 4박 숙박함
답변 제공: May Y 님, 2022년 12월 11일
Dear Mr. Medhat,I’m so thrilled that you had a great stay with us and took the time to share your feedback. We truly appreciate it. We look forward to welcoming you back soon at Stella Di Mare Sea Club.Sincerely,

10/10 - 훌륭해요

Aldijana

2021년 7월에 1박 숙박함
답변 제공: Yours sincerely. General manager Francesco Fontana 님, 2021년 7월 19일
Dear Guest , Thank you for taking the time to review your recent stay with us. I was pleased to note that you felt our location for your visit was appropriate and you enjoyed our friendly hospitality , we do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of guests have experienced and continue to enjoy at the Stella Di Mare Sea Club Hotel.