2 outdoor pools, pool umbrellas, sun loungers

Reviews of Boracay Uptown

4 out of 5
Boracay Uptown
Station 2, Barangay Balabag, Malay, Boracay Island, Aklan

Reviews

8.0

Very Good

Rating 10 - Excellent. 181 out of 501 reviews" "
Rating 8 - Good. 193 out of 501 reviews" "
Rating 6 - Okay. 72 out of 501 reviews" "
Rating 4 - Poor. 30 out of 501 reviews" "
Rating 2 - Terrible. 25 out of 501 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Ns
Stayed 3 nights in Mar 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property right in the middle of station 2 beach front. The staff are the most friendliest I’ve ever experienced. This will be my go to hotel for any future trips.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dean

Liked: Staff & service, property conditions & facilities
Great property in a fabulous beach front location. Very good restaurant that has a band right in the beach.
Stayed 2 nights in Mar 2024

10/10 Excellent

Leonard

Traveled with family
Great location and the staff is very friendly and helpful. We got an escort from the hotel from the airport to the hotel which made all the transferring and boat ride so easy, especially since we had a heavy suitcase. Thank you Randy!
Stayed 4 nights in Mar 2024

10/10 Excellent

Ishtar Aubrey

Stayed 3 nights in Feb 2024

6/10 Okay

Thomas, Fairfield

Stayed 3 nights in Feb 2024

8/10 Good

Aurora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Walking distance to the mall, shops, hotel restaurant in front and close to other restaurants. Our second time in this hotel. The lighting at the vanity area should be more brighter.
Stayed 4 nights in Jan 2024

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities
Only 1 issue you have to enter the hotel off the beach Great entertainment and good food
Stayed 1 night in Jan 2024

8/10 Good

vince

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY DISGUSTING *nothing* like the pictures!
This hotel is not even close to 4 Star and has no business advertising itself as such. The shower had minimal hot water and was a trickle. Premier Deluxe room contains a jacuzzi. Nice huh? It was broken - no hot water, the plug didn't work (it had a string tied to it so you could pull it out of the drain), and the jets were completely inoperative with their control removed and covered in duct tape. Your "ecstatic sensation" and "hip and modern facilities" at the Infinity pool include exposed wires, splattered paint on room windows, multiple bags of cement piled up against the wall, stacked up tiles, random plastic chairs and tools, miniature scaffolding and something that resembles a rack for drying clothes - it legitimately looks like construction sight. Throw in some empty paint buckets too. No deck chairs in the pool like in the pics - they're stacked up next to the entrance to the pool area and caked in dust. The swim up pool bar is completely inoperative and used as a storage area and is equally as filthy as the patio. There are no tiles or flooring of any kind on the patio leaving the cement beneath exposed, cracked and rough. "Hip and modern facilities" continue with the showers and toilets - just move the mop and bucket in the shower to the side if you want to rinse off after your swim. Mind the rotting and rusted doors when using the toilet - hope you've had your shots. Blends perfectly with the rotting wood and corrugated iron that is the pool "bar". See pics
Laze on these at the pool
Toilets this way
Entire Pool area looks like this
Your "HIP" pool bar
Stayed 3 nights in Sep 2023

10/10 Excellent

Cris

Stayed 1 night in Aug 2023

4/10 Poor

Anwar

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I tell to reception we have early check out on the morning because of changes schedule.. then on time we check out.. the assign front desk ask me if the reception last night offer me a packed breakfast.. I said No. Even I told the reception we check out early in 5am. Anyway its just a breakfast. But i think almost 12,000 pesos for this hotel is not worth it. Other staff is Good

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience in Uptown Hotel was terrible. There was cockroach’s on the floor. The water pressure in the shower barely worked. I felt like I didn’t feel clean after my shower. The bed was too tough causing me to have back and neck problems. The towels are poor quality. The only thing that’s good about Uptown Hotel is the location. Stay away from this hotel. It is very expensive and a terrible experience especially for the high paying price I paid for. I paid $1,300 for 7 nights just to experience a 1 star Hotel. I don’t recommend this place.
Stayed 7 nights in Jul 2023

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is honestly the best asset this hotel has to offer. Always kind, friendly and extremely helpful. I had a minor injury that I needed to have checked out at a local clinic - they could have just given me directions to the clinic and sent me on my way, but instead, sent a staff member with me to ensure I was taken care of.
Stayed 8 nights in Jul 2023

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good size room for family. Friendly staff and the manager is very accomodating. Love the live band at night. ❤️ will book again next time.
Stayed 3 nights in Jun 2023

8/10 Good

Gean

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Room is nice, except for the tub is not working properly. I stayed in Premium Suites and every night till morning you can hear too much noise it seems like its close to the kitchen cant get a good sleep with that. Thats it Everything is awesome.
Stayed 3 nights in Jun 2023

8/10 Good

Rosalie

Stayed 2 nights in Jun 2023

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2023

6/10 Okay

Francisco

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is not 5 stars as advertised. Bar and resterant in the pool area was usually unattended. No umbrellas in the pool area, old broken chairs. Overall hotel is basically 2 to 3 stars.
Stayed 4 nights in Jan 2023

10/10 Excellent

Sveinung D

Stayed 6 nights in Jan 2023

6/10 Okay

Ferdinand

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is not maintained anymore. The towel rack in the room is broken, furnitures are faded and a lot of scratches. Infinity pool wood entrance is not in good condition anymore and a bit dangerous to tripped yourself while walking. The other Elevator is broken while other one is rusting already but All of the staff are very helpful and accomodating that makes you feel welcome everyday.
Response from -nicka on Dec 29, 2022
Dear Ma'am/Sir,Warm Greetings from Boracay Uptown Hotel !It's always a pleasure to hear from happy valued guests. This motivates us to maintain the quality of our service and facilities and continue finding ways to further improve, as your satisfaction is indeed our pleasure.We are very delighted to read your positive comments. We do take pride in catering to our guests’ needs the best way we can. We apologize and thank you for bringing to our attention some of your dissatisfaction. We hope that the rest of our service and amenities somehow defrayed the displeasure you had and we appreciate the patience you’ve extended. We are looking forward of having you with us again at Boracay Uptown in the near future. Have a Great Day Ahead !Best Regards, Boracay Uptown

10/10 Excellent

wayne, bloomington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best beach we have visited! Hotel staff is very accommodating with two swimming pools, easy beach access out the front door, this was our second visit to Uptown, we will return soon I hope!
Stayed 6 nights in Aug 2022

10/10 Excellent

Jontele

Stayed 4 nights in Aug 2022

8/10 Good

Evelyn Tinio

Liked: Staff & service
Cleanliness,service
Stayed 1 night in Aug 2022

10/10 Excellent

Charles, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right next to D’Mall at Station 2, you’ll be right at the center of the White Beach strip where the bars, dining, and shopping are concentrated. The staff was very friendly and accommodating from the time I arrived all the way til check out. Rooms were clean and well maintained. Although the hallway at the top floor where I stayed at always smelled like fried chicken. All in all, a wonderful little vacation.
Stayed 3 nights in Jun 2022

4/10 Poor

Almira

Stayed 3 nights in Jun 2022

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel
Doesn’t look like the pictures. There’s rats in the rooms. Dirty sheets and dirty Pillows. Had rat problem in one room they moved us to another room had the same rat problem. We had to get another hotel at four in the morning and they wouldn’t help us with that. They are making getting a refund very difficult and we didn’t even stay the next two days that we paid for.
Stayed 3 nights in May 2022

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are all great!
Stayed 4 nights in May 2022

2/10 Terrible

Warren, Collaroy

Traveled with partner
Disliked: Amenities, property conditions & facilities
Do not book...Boracay Uptown Hotel... The worst value hotel I have experienced in 47 years traveling the world... Based on paying $180 for 1 night... On Expedia listed as 4 star... Definitely NOT 4 STAR... MAYBE 2 STAR... For that price I expect some ambience... But no! Very old, dark and dingy, all surfaces marked or chipped, very old towels, sheets marked, only 1 key provided (so every time you leave the room the aircon is off), no drinking water in room, wiring exposed in a couple of areas, general property run down, breakfast 2 STAR, minimal selection, not even a knife for toast, after 5 pm the reception couldn't organise a transfer to the airport the next morning... Oh sorry there is one positive point... Located beachfront... But that's it!
Stayed 1 night in Apr 2022

10/10 Excellent

Nik, Los Angeles, Ca

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. It’s location was perfect for us as we were traveling with 13 other people. We booked 2 executive suites and 1 premier suite. It came with free breakfast located at the top floor. The food was decent. The hotel staff was extremely accommodating. My only complaint was the live band that didn’t stop singing until 1145PM. Our room was located right above the stage, which was perfect in the daytime because we had the best view, but was terrible at night because of the band.
Stayed 3 nights in Feb 2020

2/10 Terrible

Loan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service I don’t like it and pillows smell bad blanket it dirty
Stayed 4 nights in Feb 2020

4/10 Poor

Jay, Beijing

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Expensive for the property facilities, there were better options available. Went for the pools - the indoor one is pointless. The property was noisy with construction work
Stayed 6 nights in Feb 2020
Response from Boracay Uptown on Feb 13, 2020
Good Day! Greetings from Boracay Uptown! Thank you for taking the time to write a review regarding your experience with our property. Also, please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. Boracay Uptown Hotel is committed to providing our guests with the excellent services and quality facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to tell us how we are doing and how we can better meet your needs. Regards,

10/10 Excellent

Kcos, Winnipeg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location. We felt very special each time we entered the hotel.
Stayed 3 nights in Jan 2020
Response from Boracay Uptown on Feb 13, 2020
Thank you for choosing our hotel. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future. Regards,

8/10 Good

Rhea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Boracay Uptown on Feb 13, 2020
Good Day! Greetings from Boracay Uptown! Thank you for choosing our hotel. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future. Regards,

8/10 Good

Ciprian-Mihai

Traveled with family
Liked: Cleanliness, staff & service
Family stay at Boracay Uptown
In my opinion this is not a 4 stars hotel, max 3 stars. The furniture is pretty old, the bathroom looks old also and there are some minor details that should not appear at a hotel like this, 4 star I mean. The staff was very friendly and helpful, that helped us in every issue that we had. The White beach is straight in front of the hotel, that’s very nice. And we received beach towels from the hotel, so no struggle with cleaning our own beach towels. Laundry service was very quick and good. We caught a big taifun during our stay and we didn’t have electricity, wi fi and water for periods of time, but I would say that they handled the situation good, giving the bad situation.
Stayed 7 nights in Dec 2019
Response from Boracay Uptown on Feb 13, 2020
Greetings from Boracay Uptown! Thank you for taking the time to write a review regarding your experience with our property. Also, please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. Boracay Uptown Hotel is committed to providing our guests with the excellent services and quality facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to tell us how we are doing and how we can better meet your needs. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future. Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staffs are super nice and helpful⋯⋯view is excellent from our executive suite
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
No consideration.
Property was not able to consider our request for late check out (We checked out 12nn and we requested for late check out at 2pm. They won't allow). We had to cut short our island hopping activity just to get back to our hotel in time. We even barely use the room because we arrive late on the day of our booking. And catched up with our family on different hotel. We only use the room in total of 5hrs (to sleep) for our whole one day stay. Not to mention that since we came from our island hopping, we weren't able to take a shower and change our clothes before moving on with our next hotel. :(
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfy and close to all the action
Great location and right next to the beach and all of the popular destinations. Restaurants are only a few feet a way from the hotel. The hotels staff was nice and the room was comfortable. The only thing I would say is that the sofa in the room look a little dirty. A couple of fruits that were on the table had a tiny bite missing so im not sure if it was a rodent or a bug that got to it. Other than that it was great with a decent breakfast option. WiFI was terrible. I was not able to connect to this from either my room or the lobby. Tried on multiple devices as well.
Stayed 3 nights in Jul 2019
Response from boracay uptown on Jul 13, 2019
Greetings from Boracay Uptown! We apologize for the inconveniences you’ve encountered and thanks for bringing these flaws to our attention. We’ll look into the flaws you’ve mentioned and we will call the attention of our staff regarding this matter. We hope that the rest of our service and amenities somehow defrayed the hassles that you've experienced. At any rate, we would love to have you with us again at Boracay Uptown and appreciate the chance to somehow make it up to you. Thank you and have a nice day!

8/10 Good

Verified traveler

Liked: Amenities
Stayed 4 nights in Jun 2019
Response from Boracay Uptown on Jul 8, 2019
Thank you for choosing our hotel. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future.

8/10 Good

Ferymie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Just initially during check-in that staff were talking about cell phones even if we’re standing right in front. Other than that, the service is excellent. Filipino hospitality is evident at it’s finest. The rest of our stay was great.
Stayed 2 nights in Jun 2019
Response from Boracay Uptown on Jul 8, 2019
Thank you for choosing our hotel. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice location. Room and hotel was old and the WiFi did not work in many areas.
Stayed 3 nights in Jun 2019
Response from boracay Uptown on Jun 11, 2019
Thank you for taking the time to write a review regarding your experience with our property. Also, please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. Boracay Uptown Hotel is committed to providing our guests with the excellent services and quality facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to tell us how we are doing and how we can better meet your needs.

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019
Response from Boracay Uptown on Jul 8, 2019
Thank you for choosing our hotel. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future.

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Boracay Uptown on May 23, 2019
Thank you for taking the time to write a review regarding your experience with our property. Also, please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. Boracay Uptown Hotel is committed to providing our guests with the excellent services and quality facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to tell us how we are doing and how we can better meet your needs.

8/10 Good

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
The only thing about the local area is the arrived with luggage is little bit difficult becuase the hotel is on the beach and there is no other way to get there, but station 2 is a good area there are a lot of bars and restaurants.
Stayed 2 nights in May 2019
Response from Boracay Uptown on May 23, 2019
Greetings from Boracay Uptown! We apologize for the inconveniences you’ve encountered and thanks for bringing these flaws to our attention. We hope that the rest of our service and amenities somehow defrayed the hassles that you've experienced. At any rate, we would love to have you with us again at Boracay Uptown and appreciate the chance to somehow make it up to you. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future. Thank you and have a nice day!

8/10 Good

Emilyn Kaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center of Everything!
I've been to Boracay multiple times, and I have wanted to book a reservation at this hotel ever since because it is located within the center of everything. I came back from the US, and was able to finally afford this place. I paid a decent price for this hotel. my best friend and I were welcomed whole heartedly by staff. we were given a glass of juice, a lei and cold towel upon arrival. that was sweet! we were assisted to our room with a smile. the room was clean and right next to the pool! it was convenient! had most of the amenities we would need during our stay. the only downside during our stay was the wifi connection. the connection could reach our room. we had to be close to the lobby to connect to the wifi. even cellular signal was poor. overall, our stay was comfortable. no other complaints!
Stayed 3 nights in Apr 2019
Response from Boracay Uptown on May 9, 2019
Thank you for taking the time to write a review regarding your experience with our property. Also, please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. Boracay Uptown Hotel is committed to providing our guests with the excellent services and quality facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to tell us how we are doing and how we can better meet your needs. But, we're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future. Again, Thank you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally a few steps away from the beach. They welcomed us with their warm smiles and superb service. The only downside of the hotel was its slow wifi connection. But other than that, our stay was absolutely amazing
Stayed 1 night in Apr 2019
Response from Boracay Uptown on May 6, 2019
Thank you for taking the time to write a review regarding your experience with our property. Also, please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. Boracay Uptown Hotel is committed to providing our guests with the excellent services and quality facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to tell us how we are doing and how we can better meet your needs. Again, thank you. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location is great. Staff very friendly and quick to help. The band that played late each night below our balcony was awful and had we known about it we would have booked elsewhere.
Stayed 4 nights in Apr 2019
Response from Boracay Uptown on May 6, 2019
Thank you for choosing Boracay Uptown. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Natalie, Florida

Liked: Staff & service
In a good location...but definitely only 3 star hotel
Stayed 4 nights in Apr 2019
Response from Boracay Uptown on May 6, 2019
Thank you for choosing our hotel. We're glad that you have enjoyed your stay and we're looking forward to have you again as our guest in the future.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location was great. Walk right out on the beach. The place was clean. Food was great. The staff wasn’t very helpful at all. When trying to get information about activities and where things were, they were clueless. Staff should know their area...especially for being on a small island. They seemed to get irritated that we kept asking questions.
Stayed 2 nights in Mar 2019
Response from Boracay Uptown on May 6, 2019
Greetings from Boracay Uptown! We apologize for the inconveniences you’ve encountered and thanks for bringing these flaws to our attention. We’ll look into the flaws you’ve mentioned and we will call the attention of our staff regarding this matter. We hope that the rest of our service and amenities somehow defrayed the hassles that you've experienced. At any rate, we would love to have you with us again at Boracay Uptown and appreciate the chance to somehow make it up to you. Thank you and have a nice day!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
attentive to guest and very sccomdating to guest request
Stayed 2 nights in Mar 2019
Response from yayo on Mar 30, 2019
Thank you for choosing Boracay Uptown! We're happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.