Dear Rebecca, Thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. Thank you again for the great review. We hope to be your first choice every time you visit Akron.Sincerely,Hotel Management

Dear Tamijah, Thank you for taking the time to post a review of your time with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests.Sincerely,Hotel Management

Dear Laura, Thank you for choosing Extended Stay America and taking the time to share your experience. We're pleased to know that your check-in experience was good, but we apologize for the condition of the carpet in your room. We'll address this with our team to ensure the necessary upgrades are made. Thank you for your feedback, and we hope you'll give us another opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

Dear DARYL, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you.Sincerely,Hotel Management

Dear Alexandria, Thank you for choosing to stay with us. We are thrilled to hear that you enjoyed your time with us for the most part. However, we offer our sincere apologies for not providing the attentive service we strive to deliver to each guest. Please know that we take your feedback seriously and have addressed this issue with our staff to ensure that it won't happen again. We truly value your business and the opportunity to serve you. We hope you will give us another chance to demonstrate our commitment to providing exceptional hospitality to our guests. We look forward to welcoming you back in the near future.Sincerely,Hotel Management

Dear Veronika, Thank you for your recent stay at our hotel. We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. Your feedback regarding the bed comfort, bedding quality, hallway odor, noise disturbances, and furniture condition is duly noted. Please be assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear michael, Thank you for being our guest and for posting a review. We are glad to hear that you found our staff nice. However, We deeply regret the extremely disappointing experience you had during your recent stay. Your feedback is immensely valuable to us, and we extend our sincerest apologies for the unsatisfactory conditions you encountered. We're taking immediate action to thoroughly inspect and address the room's issues you highlighted. We also understand the disturbances you faced, and while some matters are beyond our control, we strive to ensure a comfortable environment for all guests. Please consider this an isolated incident, and We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Melissa, We thank you for commenting on your recent experience at our property. We apologize for the service and cleanliness issues you had during your stay. Although we regularly treat our property, we will contact our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Your feedback is valuable to us as it highlights where we need to refocus our efforts, and we assure you we will. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely, Hotel Management

Dear Guest, We thank you for commenting on your recent experience at our property. We apologize for the service and cleanliness issues you had during your stay. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope we will have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

Dear Charles, Thank you for staying with us. We are glad we were able to provide you with an overall pleasant stay. However, we apologize for the issue you had with our elevators during your stay. We will address this appropriately, and we want you to know we are very grateful for your patience. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Brenda, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely, Hotel Management

Dear MD, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our front desk associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Tracy, Thank you for choosing Extended Stay America and for leaving your generous feedback. We aim to deliver a seamless experience for every guest. Therefore, we are genuinely pleased to have exceeded your expectations. We appreciate you noting our comfortable beds and excellent price. Moreover, we are delighted that you recognize the efforts of our associate Dorian. He is truly a valuable asset to our hotel, and we will certainly enjoy sharing your kind comments with him. It was a pleasure having you as our guest. We hope you will return soon for another flawless visit.Sincerely, Hotel Management

Dear Angela, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation regarding your charges to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management

Dear Tiffany, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Betty, We apologize for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We do hope you will reconsider and return as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear kat, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We have a strict policy of non-smoking, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management

Dear Jeanna, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

Thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are also sorry for the behavior of our associate with another guest, and thank you for informing us of this incident. We are grateful for your thoughts on this matter and your patience. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management

Thank you for taking the time to post your feedback. We apologize for the concerns you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management

Gina, thank you for being our guest and sharing your review. We regret we did not meet your expectations and that you had to leave us earlier than anticipated. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us again in the future. We are confident you will enjoy a better stay. Sincerely, Hotel Management

James, thank you for evaluating your stay. We regret the unpleasant visit and that we did not meet your expectations. We also apologize for the cleanliness issue you faced while here and the inconvenience this caused. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We are also disappointed you were not satisfied with the condition of our property. We have noted your comment and have shared it with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management

Nisarat, thank you for choosing Extended Stay America. We appreciate you taking the time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you once more for allowing us to be of service. We look forward to having the pleasure of doing so again soon. Sincerely, Hotel Management

Michael, thank you for being our guest. We sincerely apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. We will follow up with our concerned teams to make any necessary repairs. We hope the remainder of your stay made up for this, and you will choose to stay with us again in the future. Sincerely, Hotel Management