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수퍼 8 바이 윈덤 카플리 애크런 여행 후기

2.5 out of 5
수퍼 8 바이 윈덤 카플리 애크런
130 Montrose West Ave, Building B, Akron, OH

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 920개 이용 후기 중 320개" "
평점 8 - 좋아요. 920개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 920개 이용 후기 중 122개" "
평점 4 - 별로예요. 920개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 920개 이용 후기 중 105개" "

8.0/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

melissa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear melissa,Thanks so much for your very kind feedback. We sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 - 별로예요

Karin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room we were initially given smelled terrible and had a sticky floor. They were able to give us another room, though the television remote was taped together (and also did not work,) a lamp was broken, and the bed-springs were very, very loud when you moved at all in the bed. The staff working the desk were nice and helpful!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Karin We're truly sorry to hear about the numerous issues you encountered during your stay. It's disheartening to learn that your initial room did not meet our cleanliness standards and had maintenance issues. We apologize for any inconvenience caused by the condition of the second room, including the television remote, broken lamp, and noisy bed springs. Rest assured, we will address these issues promptly to ensure they are resolved for future guests. However, we're glad to hear that our front desk staff were friendly and helpful. We hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Brandon

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Other than the ant problem in my room, I enjoyed my stay.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Brandon,Thank you for your kind feedback. We're pleased to hear that you enjoyed your stay overall, despite the inconvenience of the ant problem in your room. Please accept our sincerest apologies for this issue. Rest assured, we will address it promptly to ensure it doesn't happen again. We hope to have the opportunity to welcome you back for a completely enjoyable experience in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Michele

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled stale. Needs to be updated and cleaned.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Michele,We're sorry to hear that your experience fell short of expectations. Your comfort and satisfaction are paramount to us, and we apologize for any inconvenience caused by the stale smell and cleanliness issues. Rest assured, we take your feedback seriously, and we'll work diligently to address these concerns promptly. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Keith

좋아요: 직원 및 서비스
Nothing
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Keith,Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

8/10 - 좋아요

Harold

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was a great hotel
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Harold,Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience at our hotel! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 - 훌륭해요

Luv

2024년 3월에 7박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Luv,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Margaret,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 - 훌륭해요

Amy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and my husband wanted a night away and we enjoyed it jetted tub was nice to relax. Lots of food options in the area.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Amy.Thank you for your glowing feedback. We're delighted to hear that you and your husband enjoyed your night away and found the jetted tub relaxing! It's wonderful to know that there were plenty of food options in the area for you to enjoy as well. We hope to welcome you back for another relaxing stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Keneya

별로예요: 청결 상태, 직원 및 서비스
Terrible terrible experience....bathroom wasnt cleaned and the comforters on the bed had big dirt spots on them. The house keeper is VERY rude and for some reason wouldnt clean my room. I was there 3 days and my room didnt get cleaned 1 time we asked for towels n rags she gave us 1. I will never stay here again.
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Keneya,We are truly sorry to hear about your terrible experience. Your feedback regarding the cleanliness of the bathroom, the condition of the comforters, and the rude behavior of the housekeeper is deeply concerning. This does not meet the standards we strive for, and we apologize for the inconvenience and frustration caused. Rest assured, we'll investigate this issue immediately and address it with our team to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we understand your decision not to return. If you reconsider, we'd appreciate the opportunity to regain your trust and provide the experience you deserve.Sincerely, Hotel Manager

8/10 - 좋아요

Lucas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Lucas,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Marvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good accommodation
Very clean and in good shape
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Marvin,Thank you for your great feedback. We're delighted to hear that you found our property very clean and well-maintained! Providing a clean and comfortable environment for our guests is a top priority, and we're thrilled that we could meet your expectations. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

2/10 - 너무 별로예요

Ericka

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Ericka,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Quasonya

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Quasonya,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 - 괜찮아요

Cory

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
They are in the middle of a remodel and furniture is lying all over the property. The hallways were not very clean and neither were the actual rooms. The beds were a metal platform bed and made tons of noise every time someone moved in the room or on the bed.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Cory,We apologize for the inconvenience caused by our ongoing remodeling efforts. Your feedback regarding the cleanliness of the hallways and rooms, as well as the noise from the metal platform beds, is concerning, and we will address these issues promptly to ensure a more pleasant stay for our guests. We appreciate your understanding during this transitional period. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Gary

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Place was horrible, smelled like smoke, dirty, bed squeaked, springs flat. I want my money back
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Gary,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

8/10 - 좋아요

Ali

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear Ali,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

8/10 - 좋아요

CHARLES 님, Ontario

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was noisy. Just moving slightly made loud metallic noises, like something in the frame was loose. Toilet had to be flushed multiple times after each use. Nowhereto hang robe in the bathroom.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear CHARLES,Thanks for being a guest at our hotel. Our apologies for the inconvenience you had with the stay. Our hospitality ensures a nice experience for our guests, but something has not worked here. Unfortunately, we could not provide you with the good staying experience which you deserved. Kindly understand and give us another chance to prove ourselves.Sincerely, Hotel Manager

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 20일
Dear James,It's great to hear that you had an excellent stay at our hotel. We are committed to providing the highest level of service to our guests. Your wonderful perfect review is an acknowledgment of our team's hard work, and it motivates us to sustain our efforts on your behalf. We look forward to seeing you soon and providing you with an unparalleled hotel experience once again.Sincerely, Hotel Manager

8/10 - 좋아요

Sandra 님, Chatsworth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though Expedia hadn't sent our reservation to the property they were quick to accommodate us and get us a room. The location was perfect for us and the room was great.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Sandra,Thank you for your kind feedback. We're thrilled to hear that despite the initial hiccup with the reservation, our staff were quick to accommodate you and provide a great room. It's wonderful that the location was perfect for your needs as well. We hope to welcome you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Janet

가족 여행
좋아요: 직원 및 서비스
Management removed ice buc k ets and old had small bags for ice. VERY BAD AND STUPID idea. Return ice backets! Sign says they have remodeled but the place seemed pretty old school.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nicola

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of places to eat or drink within walking distance. Room was nice, bed was comfortable, very clean and all the amenities I need. Thank you
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Pamela

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great overnight stay! No issues to report.
Great check in. Great room. NO issues at all. The view from the window was looking at the other side of the building , but for an overnight stay it was no problem. The bottom of the jacuzzi/shower unit was a rough painted over surface which was odd. Safe, busy area. Close to stores, mall, and restaurants. Nice, clean, comfortable lodging with a great price and breakfast included. I would recommend.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Terry

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed.
They are currently remodeling the rooms and although it looks nice-they have removed the carpeting and put down hardwood floors. This means that they've also removed the noise muffling that carpet provides. Now you hear EVERYTHING from the rooms around you. They move furniture you hear it, they talk you hear it, they roll their suitcase across the floor at 1:00am -you hear it. There are parts that they are still working on so not sure what it's going to look like in the end and the bathtub was not clean. There was no cups or coffee pot in the room. The pillows are very sad.
2023년 12월에 4박 숙박함

4/10 - 별로예요

Scott

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They are remodeling the property and say they are done but they are not. The tubs are poorly patched and it look filthy. I would not use the tubs. There was no extra toilet paper in the rooms. They only have 3 small pillows for a king size bed and they had no extra pillows. We purchased more. There was only 1 thin blanket on the bed with no extra blankets in the room. The price was cheap but it wasn't cheap enough for the quality of the property. I would recommend staying someplace else. We will never use a Super 8 or Baymont property again.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Kennedy

2023년 12월에 1박 숙박함

8/10 - 좋아요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Thomas

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Conditions were terrible. The ceiling was caving in, there was a dirty wash rag in the bathtub, burnt holes in the comforter, someone outside playing load music very late at night.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Good 2

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Larry

출장 여행
별로예요: 객실의 편안함
Sleepless in Super 8 Copley OH
The room I received was not the one I had reserved. When I noted this to the manager, I was told the room I had reserved was already occupied. There was no similar room, so we had to make do with what was available. The king bed was of poor quality and squeked and groaned with every small movement. The pillows were poor quality. We had finally gotten to sleep about 10:15 PM when a fire alarm went off at 11:10 PM. The fire alarm turned out to be a false alarm. It was difficult to go back to sleep after the fire alarm. During the exiting of the building, another occupant told us that this was not the first time a fire alarm went off during her stay. My advice is to go elsewhere if you want a food night's sleep.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Hotel undergoing renovations, so there was trash from that. Our room was mostly clean, the beds were comfortable, except for the pillows they were small and flat.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Clayton

출장 여행, 가족 여행
별로예요: 직원 및 서비스
Staff was not very hospitable and rude at check in
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

TRACEY

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Darrion

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

8/10 - 좋아요

Joan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a positive experience at your hotel. Thank you.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mitchell

2023년 11월에 1박 숙박함

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Wes

출장 여행
On my second night, i noticed small black ants on the floor. As it was my last night there, i decided to ignore them rather than ask for another room. And, I didn't want to pack all my stuff for just one night. I did not have any food in the room so, i can only attribute the ants to poor cleaning practices.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Chadrick

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

Michelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dated, weird smells, several pieces of broken furniture in a courtyard outside my window…..room & bathroom in disrepair/overall just dated
2023년 10월에 1박 숙박함

8/10 - 좋아요

stéphane

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bon Rapport qualité prix.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

emilee

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
You get what you pay for. We arrived later at night and found some men vaguely following us (two female travelers) around outside but once we got inside it was okay. Beds were clean, no stains. Bathroom was also pretty clean. We did find ants on the air conditioner but at least it wasn’t bed bugs. Good place if you’re just needing something for the night.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mikayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This stay was so amazing, complimentary breakfast, everything you could ask for inside the rooms. Would highly recommend to others if I’m being honest.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

mark

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
After driving all day looking to get a good nights rest, but 6 o’clock AM get woke up my construction workers banging on the roof over our room
2023년 10월에 1박 숙박함