Dear William, Thank you for sharing your review. We sincerely apologize for the unpleasant experience you encountered during your stay. Maintaining a comfortable and welcoming environment is of utmost importance to us. Rest assured, we take your feedback seriously and will address the odor issue promptly. Additionally, we appreciate your observation regarding the absence of a coffee maker, and we will consider this in our ongoing efforts to enhance guest satisfaction. Your insights are invaluable to us, and we hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear David, Thank you for sharing your experience at Extended Stay America! We're delighted you found our rooms spacious and impeccably clean, providing comfort for your stay. Our accommodating staff strives to create a welcoming environment for all guests. We appreciate your feedback regarding the burners and towels; we'll ensure to address these points. We look forward to hosting you again soon!Sincerely,Hotel Management

Dear Louie, We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Laurie, Thank you for sharing your experience. We apologize if we did not fully meet your expectations during your stay. Our goal is to provide the highest customer service and continually strive to improve our guest experience. We will address your concerns with our staff to ensure we are well-poised to serve you in the future. We are grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Gary, We appreciate your review and apologize for any inconvenience caused by the noise and smell during your stay. Ensuring a peaceful and comfortable experience is our priority, and we regret falling short. Your feedback is valuable, and we are actively addressing these concerns to enhance the overall guest experience. We are committed to improving, and we hope you'll give us another opportunity to provide a more enjoyable stay in the future. Thank you for your understanding.Sincerely,Hotel Management

Dear Julie, We genuinely apologize for the inconvenience you faced during your stay. Your experience falls short of our service standards, and we regret any frustration caused. We appreciate your feedback, and it's being taken seriously to enhance our service. Regarding kitchen supplies, we are sorry you were unaware of the charges. Your insights help us improve, and we are committed to ensuring a more positive experience in the future. Thank you once more for sharing your feedback. We look forward to the possibility of welcoming you back soon so we can demonstrate the exceptional hospitality that we are known for providing.Sincerely,Hotel Management

Dear Anna, We sincerely apologize for the cleanliness concerns you encountered during your stay. This is not indicative of our usual standards, and we appreciate you bringing it to our attention. Our housekeeping team will address the issues you've raised to ensure a more pleasant environment for our guests. Please be assured that corrective measures will be taken. We value your feedback and hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Imani, It is always a pleasure to hear from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to Chris. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Kristina, We're truly sorry for the inconvenience you experienced during your stay. A lengthy check-in process and a dirty toilet are not the standards we strive to maintain. Your feedback is valuable to us, and we apologize for any frustration you may have felt. We'll address these issues with our team to improve our check-in efficiency and cleanliness. Please know that this is not typical of our service, and we appreciate your patience. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a more seamless and comfortable stay. Your satisfaction is important to us.Sincerely,Hotel Management

Dear Creighton, Thank you for sharing your impressions of our hotel. We are delighted you loved our clean and spacious suite and found us to be quiet and comfortable. Traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

Dear Johnnie, Thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future.Sincerely,Hotel Management

Dear Erin, Thank you for being our guest and for sharing your feedback. We appreciate you mentioning our helpful staff. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again soon.Sincerely,Hotel Management

Dear Marcus, Thank you for staying with us. We are sorry to hear about the unfortunate incident. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Leverne, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with most of your visit and liked our location. However, we regret that your stay was anything other than perfect. Our hotel does reviews and addresses these situations very carefully. Safety and security are our first and foremost concerns. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Gary, Thank you for reviewing our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. We want our guests to have a comfortable stay and a restful night's sleep, so we are sorry you found your bed uncomfortable. We will look into these matters; thank you for letting us know. It was our pleasure to have you as our guest, and we hope you will return soon.Sincerely,Hotel Management

Dear Laura, Thank you for choosing to stay at our hotel during your recent visit to our area. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. Your feedback has been shared with our team to improve our service delivery and consistency. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel Management

Dear Landon, Thank you very much for posting a review of your stay. We aim to offer every guest outstanding service, cozy accommodations, and excellent amenities. We apologize for not meeting your expectations and appreciate your letting us know. We will take care of these matters right away. Please know our front desk is always available and happy to assist you during your stay. Your feedback is valuable to us, as we are committed to improving our guest services. Thank you for choosing us, and we wish you safe travels and a wonderful experience.Sincerely,Hotel Management

Dear Amber, Although we were pleased to know you had a seamless check-in experience, we sincerely regret failing to live up to your expectations. We have shared the issues you encountered in your suite with the concerned individuals to uphold our high standards and ensure future guests are not similarly impacted. We appreciate you bringing this to our attention, as we are committed to enhancing our guest satisfaction. Thank you for choosing us; we hope to see you again soon.Sincerely,Hotel Management

Dear Yaniv, Thank you for choosing us and sharing your valuable comments. We are glad our convenient location served the purpose of your visit and that our comfortable suite met your expectations. However, we sincerely apologize for the disturbance caused by some inconsiderate guests. We appreciate you bringing this to our attention so we can prevent future occurrences and ensure future guests are not similarly impacted. Thanks again for being our guest. We hope to see you again soon. Sincerely,Hotel Management

Dear Guy, Thank you for your positive review of your recent stay at Extended Stay America. We're delighted you found our accommodations clean and comfortable, especially considering the price. We strive to provide excellent value for our guests, and we're glad that you were satisfied with your stay. We're also pleased that our location and friendly staff contributed to your overall experience. Providing a convenient location and delivering friendly service is essential to our commitment to guest satisfaction. Thank you for choosing our hotel, and we look forward to welcoming you back on your future visits.Sincerely,Hotel Management

Dear Joe, Thank you for reviewing your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management

Dear Abi, We are delighted to know we at Extended Stay America are a home away from home for you. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely,Hotel Management

Dear Joe, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to our city. Sincerely,Hotel Management

Thank you for reviewing your stay with us, Raquel. We are sorry for the issues you had during your time with us. We will make sure that we forward this to upper management so that we can improve in these areas.

Thank you so much for your amazing rating, Kathy! Please come back to see us again soon!