Thank you for reaching out to us on your last experience during your last visit to our Hotel. Pls. accept our sincere apologies for an unexpected scenario. Our Hotel is known for neatness and cleanliness including our rooms. Management is already carrying out an investigation as regards what must have gone wrong. We promise you a better experience in your next stay. Once again, thank you dearly and we appreciate your feed back which makes us better as Hotel

Good afternoon our Valued Customer, we thank you for your patronage and believed that this message meets you well. We sincerely apologize for the noisy wing of the hotel you stayed during your last visit, but promise that we shall give you a better cozy room with no noise in your next stay. We really appreciate your feed back. Best Regards

GLORIOUS DAY SIR, THANK YOU SO MUCH FOR TAKING YOUR TIME IN WRITING TO US. WE TAKE GUEST FEED BACK VERY SERIOUSLY. WE APPRECIATE YOUR PATRONAGE AND WE SHALL CONTINUE TO MEET YOUR HOTEL SERVICE EXPECTATIONS.

Dear Valued Guest, We sincerely apologize for the occurrence ,it was as a result of rooms renovations going currently in the hotel Your points are noted and is been worked on

Guest has already been contacted about that ugly situation that occurred during the period. Staffs are to be more dutiful and better equipped on unforeseen occurrences and to be more proactive at all times in rendering a memorable services to justify value paid for money.

Our Hotel Location is ten minutes drive to Local Airport and fifteen minutes drive to International Airport. It is also very close to the 3rd Mainland Bridge from Berger Bridge that connects Lagos Ibadan Expressway

Our Hotel Car Park can accommodate between 120 - 150 Cars conveniently and we also have an arrangement with Government Agencies during Weddings and other Events that require parking outside the hotel.

Good day, thank you for observation about our Hotel. Please note that we just concluded the renovation of our hotel last year 2018. Guess the only thing left is what you actually spotted which is the landscape of the whole hotel compound which will be done between August and November 2019. Thanking you for your patronage and your comment because it helps to improve our VOC . Kind Regards Ekundayo Hassan DBS

Glorious Day, thanks for your patronage and sorry for the late response. quite agree that our Hotel Car Park not paved but big enough to accommodate many Cars. Your observation is noted and trusting that the Management will surely do something about It soonest. We appreciate you VOC because it makes us to improve more on our services. Thank You Ekundayo Hassan

We really sorry that you experienced such an ugly situation which shouldn't have happened if both service centres had done homework properly. If you will agree with me that apart from the rate issue, every other service in the hotel went well and that shows that EXPEDIA PARTNER CENTRAL sold our hotel room rate lower to clients which does not conform with our RACK RATE OR PROMO RATE ON OUR WEBSITE. We apologise once again for making you encounter such and hopefully, we should resolve it soonest and please accept my apologies for late response. I wis you Merry Christmas and Happy New Year in advance

Dear customer, we are deeply sorry about your experience concerning payment in our hotel. I can feel your pains and the issue has been resolved with Expedia Partner Central and our Bank in Nigeria. Hope you try us again and using this medium to wish you and your family MERRY CHRISTMAS AND HAPPY NEW YEAR IN ADVANCE

Good day Mr Sabastine, Hope you enjoyed the Easter holidays and also believed that your stay in our hotel was splendid. we really sorry that you had to settle your bills in local currency upon check-out. We already informed Expedia Partner Central about the current issues our Hotel property is facing in respect of VIRTUAL P.O.S that is not available in the hotel, thereby making it difficult to redeem back our money after Guest/s check out from EXPEDIA. We have lost monies seriously that cannot be recovered and that is the only reason for the refusal. We apologize for the action and plead to bear with us pending the time the issue is sorted out with Expedia. We Thank you for choosing Excellence Hotel & Conference Centre in Lagos and look forward in welcoming you again into our hotel. Best Regards Ekundayo Hassan - DBS

We thank you for your patronage of our hotel but felt bad about your complaints. We apologise and assure you such will never repeat itself because we do better than such an ugly service you received. We look forward to receiving you again at our hotel. We wish you and your family, Merry Christmas and a prosperous New Year.