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호텔 루나 여행 후기

2.5 out of 5
호텔 루나
1383 Washington Avenue, Albany, NY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 739개 이용 후기 중 259개" "
평점 8 - 좋아요. 739개 이용 후기 중 257개" "
평점 6 - 괜찮아요. 739개 이용 후기 중 130개" "
평점 4 - 별로예요. 739개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 739개 이용 후기 중 35개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

nichole

좋아요: 숙박 시설 상태 및 시설
A working man’s hotel. No bells and whistles, but exceptionally clean.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Juan 님, Floridablanca

출장 여행
별로예요: 청결 상태
There was no breakfast despite of the reservation said it was included.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Anna

단체 여행, 아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
We booked two rooms, one of them stunk of marihuana so bad my daughter started to have SEVERE reaction within 10 minutes staying in the room (coughing, itchy and watery eyes). Staff refused to change the room claiming they were all booked. We had to ask our friend to give up his room, because otherwise we would rush to the hospital with severe respiratory distress few hours after check in (and no, it is not an exaggeration). Our friend had to force the window wide open to ventilate a little. Heater/AC was not working properly and also was giving out marihuana smell. All this with outside temperature in mid 40F. We also had a baby with us - no cribs! Although on the website it stated clearly that cribs are available. Breakfast had to be served 7am-10am. At 8:15 there was no more food, nothing, not even an apple. You would think that if the hotel is all booked (as we were told by the receptionist) that they would order more food to accommodate everyone. Nope. Overall, not a good experience.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Joe

I will not be returning to this property. Disappointed after all the positive reviews.Check-in was delayed by a malfunctioning check-in computer/internet issue. Foul smell in hallway after getting off elevator. Power outlets on only one side of the bed forced me (a CPAP user) to try sleeping on the opposite side of bed I'm comfortable on. Poor breakfast selection and the waffle maker was unplugged and the cooler for the batter was a wreck. Asked front desk staff if waffle maker was broken and got a curt response of "I guess so" (as opposed to a polite 'I'm sorry we're out of batter', 'the prep person called out' or 'the batter cooler is broken')
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jeanne

가족 여행
좋아요: 숙박 시설 상태 및 시설
Nice place
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sheri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay with very comfortable bed!!!! Grateful for Hotel Luna!
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Henry

별로예요: 직원 및 서비스
Called ahead to confirm staff would be there for 1:30am check in. When I arrived there was no front desk attendant and I had to find another hotel.
2024년 4월에 1박 숙박함
답변 제공: Becca 님, 2024년 4월 14일
Sounds Unfortunate Henry and we're sorry you had that experience. However check in is between 3pm and 12 am. Hopefully next time you are in the area you will give us another chance.

8/10 - 좋아요

Nelson 님, Staten Island

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
location is near U Albany campus
2024년 4월에 1박 숙박함
답변 제공: Becca 님, 2024년 4월 14일
Thanks for taking the time to leave us a review!

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front was very polite and accommodating to my situation!
2024년 4월에 1박 숙박함
답변 제공: Becca 님, 2024년 4월 14일
Thank you for taking out the time to leave a review Joseph!

8/10 - 좋아요

Timothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the job site and decent price
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

PETER

가족 여행
별로예요: 직원 및 서비스
The hotel did not honor my reservation. When I arrived at the hotel, I was told that there was not an available room for me. The only rooms that were not occupied were dirty and the maid service was gone for the day.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Emilie

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Watch out, they tried to double charge me after I had already paid through Expedia. Fortunately Expedia was able to rectify the situation. The room was clean but the common areas were not. There was a pile of dirty sheets and towels on the floor in the hallway that didn’t get picked up the entire time I was there! Breakfast was extremely limited, there wasn’t even coffee left in the pots and no employee in sight to help out.
2024년 3월에 1박 숙박함
답변 제공: Becca 님, 2024년 4월 6일
So sorry we didn't meet your expectations! Hope you give us another try next time your in town!

10/10 - 훌륭해요

Dionne

연인과의 여행
Handy. We were going to a basketball game in downtown area and bus stop close by
2024년 3월에 1박 숙박함
답변 제공: Becca 님, 2024년 4월 1일
We appreciate your feedback Dionne!

8/10 - 좋아요

Francine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was not organized, I did not get my breakfast the first day I leave to work by 6:30 on Saturday nothing was ready
2024년 2월에 3박 숙박함
답변 제공: Becca 님, 2024년 3월 18일
Hello Francine thank you for your honest review. Unfortunately on Saturday and Sunday breakfast hours are from 7 am until 10. Hopefully next time you stay your schedule will allow you to give us another chance. There is an assortment of bagels, muffins, yogurts, cereal eggs and sausage and make your own waffles with fun extras.

6/10 - 괜찮아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well me and my wife lost power in our house for the night so we decided to get a room for the night price was fair room was clean good parking staff was friendly only issue we had was baby Nextdoor was not happy around 1am no big deal just not used to a baby waking me up at least not for the last 15 yrs lol
2024년 3월에 1박 숙박함
답변 제공: Becca 님, 2024년 3월 20일
Hello Richard thank you for taking the time to leave us a review. Glad you had a positive experience. Thanks for staying with us.

6/10 - 괜찮아요

Julie

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
smell of paint in the room (#127) The toilet was not attached to the floor. The television didn't work. The hand-held shower leaked and was unusable.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 8일
Dear Julie,On behalf of our entire staff at Hotel Luna – Albany University Area we apologize for the concerns you shared about your experience at this hotel. I have addressed the paint smell, toilet, TV and shower issue with our Maintenance Team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 - 괜찮아요

Jing

출장 여행
별로예요: 청결 상태
No one did cleaning even you requested
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 7일
Dear Jing,On behalf of our entire staff at Hotel Luna – Albany University Area we apologize for the concerns you shared about your experience at this hotel. I have addressed Cleaning issue with our Housekeeping Team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

MATIAS

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel Luna is a great option in Albany. Rooms are ample and clean, with contemporary deco. Walking distance from SUNY Albany, and downtown Albany is 20 minutes away by bus (stop is just in front of the hotel)
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Mathias,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our ample and clean rooms. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

Maya

연인과의 여행
This was my second stay at Hotel Luna. It was amazing both times. I’m upset they will be closing soon. I definitely want to try and stay at least one more time. Staff is friendly and the hotel is always clean.
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Maya,Thank you for your feedback and for taking the time to write about your experience. We appreciate the compliments about your amazing stays. We are sorry we will be closing at the end of July. We look forward to your next stay when your travels brig you back to the Albany Area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

8/10 - 좋아요

Robert

가족 여행
There are not many amenities, but for the price it is well worth it
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Robert,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you appreciate the value for the price paid. We hope to see you soon and look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 - 괜찮아요

William

가족 여행
좋아요: 숙박 시설 상태 및 시설
the bad: there were painting and wall repair supplies (spackle, a gallon of paint brushes mixing can and other supplies) left in the room. Sink didn't drain at first. there were only 2 hand towels. There were only sheer see through curtains that anyone could see into the room, being on the ground floor. the good beds were comfortable breakfast was ok.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
We apologize you were not satisfied with the condition of the hotel during your stay. We apologize our Maintenance tech left the spackle and the gallon of paint in the room. As for the curtains, we have blackout curtain and they are directly behind the shears. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

Shelly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Shelly,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read your compliment on out our cleanliness. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the easy lay out of the building and amenities available.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 12일
Dear Gregory,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the layout of the building and the amenities available. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

6/10 - 괜찮아요

Jenna

2024년 2월에 2박 숙박함
답변 제공: Rebecca 님, 2024년 2월 10일
Thank you for taking the time to post this review Jenna, please feel free to reach out and let us know how we could have made your stay better. Thank you for staying with us at Hotel Luna!

4/10 - 별로예요

Karl

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Light fixtures not functioning. Plumbing issues. Dirty towels. Hotel could be cleaner
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Karl,We apologize you were not satisfied with the condition of the hotel during your stay. I have informed out Maintenance Team of the lighting and plumbing issues. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.We hope you will consider us again when you are in the area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

JANE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly hospitality
2024년 1월에 3박 숙박함
답변 제공: Becca 님, 2024년 2월 2일
Thank you Jane! We look forward to seeing you again here at Hotel Luna.

8/10 - 좋아요

Darren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its a very nice property but the morning coffee is very bad.
2024년 1월에 6박 숙박함
답변 제공: Becca 님, 2024년 2월 2일
Thank you for the honest review Darrren, we will share this feedback with our team!

6/10 - 괜찮아요

Frank

No vending. Nowhere to purchase any snacks or anything to drink, juice, soda, just nothing.
답변 제공: General Manager 님, 2024년 1월 29일
Dear Frank,Thank you for your feedback and for taking the time to write about your experience. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are looking into reopening our Sundries Market as we transition away from the Marriott branded products. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

Summer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean would stay again
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear Summer,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the cleanliness of our hotel. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

Raymond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is awesome
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Raymond,Thank you for your feedback and for taking the time to write about your experience. We are delighted to read "This place is awesome". We truly appreciate your compliments and review. We look forward to your next stay when your travels bring you back to the Albany Area.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

Amelda

2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Amelda,Thank you for taking the time to rate your experience. with us. We are delighted to see that you enjoyed your stay at the Hotel Luna Albany University Area. We look forward to your next stay.Sincerely,Matt JohnsonGeneral ManagerHotel Luna – Albany University Area

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desk staff was welcoming. The room was clean and the bed very comfortable.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great check in and staff waa friendly.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

kimberley

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Could have been better
Thee bathroom garbage was not emptied. There was hair in the tub. Saturday breakfast was to start at 7am. We were on such a tight schedule. It was after 7 a n d we had to leave. Had we known it would be 7ish....we would have purchased a breakfast to go at a restaurant and left earlier
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Everything in hotel looks new and the front desk was friendly and very helpful.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a hotel should be...
What a hotel should be. Clean, friendly and good service. I'll pay top dollar for that any day.
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스
First of all the dining area was in renovation, if i had known at time of booking, I would not have booked in this hotel as it was very inconveniencing. There was no coffee, our bathroom was blocked, when you press the 0 button to call reception to inform them, the phone remained in dial tone so i had to go downstairs to inform them. Don't think I'll be back
2023년 10월에 1박 숙박함

8/10 - 좋아요

Kelie

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

michael

좋아요: 객실의 편안함
Average nothing special
Did not meet expectations for a fairfield
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fine.
The only problem I had was with the lights. The hallway light was flickering and I couldn’t figure out how to turn the light on by the bed. Otherwise it was fine. Bed and pillows were comfortable, breakfast was good although they stop it at 9 am.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Heath

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Location was convenient, Hotel staff was friendly and helpful. However had to change room 3 times do to an AC issue. Also all the rooms had an odor issue. The shower did not drain well.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Aexis

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel and lovely staff. Updated, good linens, great breakfast. I'd be happy to stay here again.
2023년 9월에 7박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함

6/10 - 괜찮아요

Anthony

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Dinah

좋아요: 편의 시설/서비스
My room was very clean and the gentleman at the front counter was very professional.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

8/10 - 좋아요

Alyssa

2023년 9월에 1박 숙박함

8/10 - 좋아요

Roberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice convenient stay when visiting UAlbany
Overall nice stay. Front desk staff was awesome. My only complaint was they there was no maid service for our 2 nights and it seemed that the AC unit leaked and caused the rug to be damp around it. Otherwise the condition of the hotel was nice and it had a pretty decent free breakfast.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Gabriel

2023년 9월에 1박 숙박함