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호손 스위트 바이 윈덤 앨버커키 여행 후기

2.5 out of 5
호손 스위트 바이 윈덤 앨버커키
1511 Gibson Blvd SE, Albuquerque, NM

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 261개" "
평점 8 - 좋아요. 1001개 이용 후기 중 389개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 218개" "
평점 4 - 별로예요. 1001개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 41개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

낡았지만 깨끗하고 흡연실인데도 담배냄새가 거의 안 났어요.
2018년 8월에 1박 숙박함
답변 제공: Vanessa M 님, 2018년 8월 21일
Dear guest, Thank you for taking the time to share your experience at the Hawthorn Suites Albuquerque! We hope you'll stay with us again if your travel plans bring you through Albuquerque again! Kind regards, Vanessa M

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 10월 18일
I'm glad you enjoyed your stay, hope to see you again.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 10월에 1박 숙박함
답변 제공: Hawthorn Staff 님, 2020년 10월 14일
Thank you for taking the time to leave a review.

8/10 - 좋아요

Erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Hawthorn staff 님, 2020년 10월 14일
Thank you for taking the time to leave a review.

8/10 - 좋아요

allan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Hawthorn staff 님, 2020년 10월 14일
Thank you for taking the time to leave a review.

4/10 - 별로예요

Mark

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
2020년 10월에 2박 숙박함
답변 제공: Staff 님, 2020년 10월 5일
Thank you for taking the time to leave a review.

6/10 - 괜찮아요

Donald

좋아요: 청결 상태
별로예요: 객실의 편안함
Saved on shampoo
Shower in room did not work. Wasn’t offered a different room. It was evident the shower hasn’t worked for a while
2020년 10월에 1박 숙박함
답변 제공: Staff 님, 2020년 10월 5일
Thank you for bringing this problem to our attention. I'm sorry you had a problem with the shower. We will be sure to get it taken care of.

8/10 - 좋아요

Venora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location, felt save, service was good
2020년 9월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 9월 9일
Thank you for staying at Hawthorn Suites, Venora. We are so glad you enjoyed your stay. We really hope to see you again the next time you are in Alburquerque.

10/10 - 훌륭해요

Lusiana

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 2박 숙박함
답변 제공: Ash 님, 2020년 8월 21일
Thank you for staying at Hawthorn Suites Albuquerque.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We received a nice room after our key would not work after moving into the first room. The desk could not open first room with their key nor maintenance key. Finally door did open with my key and we were moved to another room where key worked however the shower only had hot water.
2020년 8월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
I apologize for the inconveniences you experienced during your stay. We do hope you give us another chance and let us show you how great we are.

6/10 - 괜찮아요

Virginia

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Not satisfief
I booked through hotels.com and asked for a queen smoking. I checked in and the person at register put us in non smoking and stated it would be extra charge if we wanted to change. He then told us we had to put an additional 50$ deposit and it would be reimbursed at checkout. Checked out after 3:00am and was told it would not be reimbursed for a couple of days I asked for printout receipt and was told they couldn’t it would be on email
2020년 8월에 1박 숙박함
답변 제공: Luis 님, 2020년 8월 17일
Thank you for your feedback. Your comments will be shared with the staff.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Customer service was good. Building is old and dirty. Mold was growing in toilet
2020년 8월에 1박 숙박함
답변 제공: Luis M. 님, 2020년 8월 17일
Thank you for your feedback. Your comments will be shared with the staff

2/10 - 너무 별로예요

실제 이용하신 고객

2020년 8월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
I'm sorry your stay wasn't as enjoyable as we'd wished.

2/10 - 너무 별로예요

Justin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
killer night !
Middle of night someone opened our window that we had no idea it was broken and assumed locked It was floor level . Toilet was not working and there was mold around the seat or growing bacteria, the sink was leaking and the carpet was wet . Bed was lumpy and smelled of mold in room. We called hotels.com & no help ! I was placed on hold and then eventually hung up after I requested a manager help the person looking for a room for us gave up looking . Assuming this site has hit an all time low in customer help ! We went with another online company & they were 10 times better !
2020년 7월에 4박 숙박함
답변 제공: Guest services manager 님, 2020년 8월 17일
Thank you for your feedback. Your comments will be shared with the staff.

10/10 - 훌륭해요

eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
Thank you for staying at the Hawthorn Suites Albuquerque, Eric. We do hope to see you again.

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was are first time staying there. Me & my family enjoyed ourselves.
2020년 7월에 1박 숙박함
답변 제공: Luis M 님, 2020년 8월 17일
Dear Cassandra, Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks

6/10 - 괜찮아요

Gregory

출장 여행
별로예요: 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
Thank you for staying with us Gregory.

8/10 - 좋아요

HANG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
Thank you for taking the time to leave a review Hang. We appreciate it and our glad you had a pleasant stay.

4/10 - 별로예요

실제 이용하신 고객

2020년 7월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
I'm sorry to see you didn't have as enjoyable stay as we would have liked.

6/10 - 괜찮아요

Danny

2020년 7월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
Thank you for taking the time to leave a review Danny.

8/10 - 좋아요

jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Right Price
The experience was decent. The price was great for a Saturday and if I had the chance I would stay there again.
2020년 7월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
Thank you for the feedback Jason. I'm glad you had a good stay and look forward to the next time your in Albuquerque.

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
Thank you for choosing to stay at Hawthorne Suites Albuquerque, Patricia.

2/10 - 너무 별로예요

Xavier

별로예요: 청결 상태
Was just ok. Found one bed bug on the stool
2020년 7월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
I'm sorry to hear that Xavier. We do wish you would have brought it to the staff's attention.

8/10 - 좋아요

Nobody

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home
It waz just like home
2020년 5월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
We're glad you felt that way staying here. We strive to make every guests stay pleasant and relaxing. We look forward to having you back.

2/10 - 너무 별로예요

Carlos

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disgusting
Literally the most disgusting hotel/motel I’ve ever stepped foot in. Dead cockroaches, stained towels, blood spotted bed sheets, burned out light bulbs, clogged toilet... i could literally keep going and we only stayed there for 4 hours. We were passing thru ok a cross country road trip and needed a place to get good sleep for the road ahead. What we got was an uneasy feeling that our truck would get broken into, and a rock hard bed that had a matress so thin that it could double as a yoga mat. I will NEVER stay in a windham hotel again in my life. Please do yourself a favor and steer way clear of this place unless your looking for a place to shoot up some drugs.
2020년 7월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
I'm truly sorry to hear of your experience at our hotel.

10/10 - 훌륭해요

Rashil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The front
2020년 7월에 1박 숙박함
답변 제공: Ash 님, 2020년 8월 20일
Thank you Rashil.

6/10 - 괜찮아요

Dustin

2020년 7월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
Thank you for leaving a review Dustin. We hope to see you again.

4/10 - 별로예요

Pedro

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty rooms .The restroom that makes a lot of nois
The clerk at check in did not have a mask on . I asl her if the rooms had been sanitized she just said yea . Didn’t give any details on sanitizing anyways. The room had a water roach in the very corner of the wall in the carpet. I could tail it was not deep clean there was red hots behind the nightstand in between the two beds . The clock on the nightstand had not been cleaned it had just all over it you can tell when somethings been cleaned and sanitized and the restroom vent has a rattling noise we couldn’t even shower comfortably with that noise on room #126 . It is a shame to see their affiliated with the Wyndham
2020년 7월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
I'm sorry to hear about your experience at our hotel, Pedro.

6/10 - 괜찮아요

Larry

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 7월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
thank you for staying with us, Larry.

8/10 - 좋아요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
My experience for $80+ a night
There was dust/ dirt along the ledge of the window. A/C needs to be recharged, not cool enough , even set on High Cool. Also ice machine did not work on the second floor, bought 10 lbs, of ice at Walmart.
2020년 7월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
I'm truly sorry to hear of your discomforts at our hotel. I do wish you would've contacted our front desk about the a/c. We could have moved your room for you. Once again, I do apologize for the issue with the a/c.

6/10 - 괜찮아요

Maureen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pick another (any other) place
The room was shabby at best. The A/C dials were missing any markings. The room was sweltering and I had to guess where to set the knobs to cool it off which took many tries. The tub was filthy and had cigarette burns on the edge of the tub. Carpet was frayed and missing small patches. There were no breakfast options. The hallway was a potent combination of awful air freshener, weed smoke and stale cigarette smoke.
2020년 6월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 20일
I'm sorry to hear of your experience at our hotel.

4/10 - 별로예요

Brian 님, Arizona

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On check in it was very time consuming due to the fact the clerk was much more interested in the telephone than providing service to me. I was not familiar with Hawthorne Suites hotel but I sure am now. I mistakenly thought that beibg a Wyndham hotel it would be acceptable. But after completing check in. I stepped into a filthy elevator. Then traveled up a hallway saturated in stale cigarette smoke. Then when arriving in my non smoking room, i havent ever had the experience of having an ottoman in my room but having no chair. . For entertainment I watched out my window a vehicle being ransacked in theparking lot. Just waiting for wht comes next.
2020년 6월에 1박 숙박함
답변 제공: Hawthorn Suites 님, 2020년 8월 21일
I'm sorry to hear about your experience at our hotel.

6/10 - 괜찮아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TV remote control was to be fixed but never did. Tried repeatly to get WIFI, but finally came in after midnight.
2020년 6월에 1박 숙박함

2/10 - 너무 별로예요

Tracy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Read review before booking this hotel!
When we arrived at the hotel we realized it was in a terrible part of town. Check in process was easy, however the agent didn’t communicate with us that they were taking an extra $50 deposit from my credit card in addition to the room charge. I will get that money back in a few days but for some people that might be a financial burden. Next...we got into the room and it was like a hotel room from the 70s. The main door to the room would not automatically close. You had to push it shut. The hallway smelled like weed. The towels were as rough as sand paper. The side door exit door lock was broken ( in that neighborhood it didn’t make me feel very safe). The complimentary breakfast was not available which I understand due to COVIDl, however; I stayed at many other hotels on this trip and they offered a breakfast to go (apple, granola bar, etc). Overall, I would never stay at this hotel again. I picked it because it was a Wyndham property which has a decent reputation. I was very disappointed😒
2020년 6월에 1박 숙박함

10/10 - 훌륭해요

jack

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great service
had a 2 night stay here.first night was unable to connect to the wifi. told the front desk clerk Alan and he immediately put us in another room. had no tv reception in the new room which he immediately fixed. fast courteous service from all the staff, but Alan was great
2020년 6월에 2박 숙박함
답변 제공: Luis M. 님, 2020년 7월 17일
Dear Jack,Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendliness of Front desk staff and close to airport
2020년 6월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El lugar esta bien aunque siento que el costo esta elevado
2020년 5월에 1박 숙박함

10/10 - 훌륭해요

Ronnie

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent 👍
Always stay at this hotel exclusively. I've had some issues in the past. But overall I enjoy the atmosphere and relaxing stays. That keeps us coming back.
2020년 6월에 1박 숙박함
답변 제공: Luis M 님, 2020년 7월 17일
Dear Ronnie,Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
OK place to stay
2nd night, no phone or TV service.
2020년 5월에 2박 숙박함

6/10 - 괜찮아요

EDWARD

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Adequate but barely
Was disappointed that was not informed that there would not be a breakfast provided. The bed was hard and was not provided an additional pad when asked for one
2020년 5월에 7박 숙박함

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wounderful place very kind and respectful and one of the greatest hotels i been at
2020년 5월에 2박 숙박함

6/10 - 괜찮아요

Richard

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Internet service was inoperable.
2020년 5월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 5월에 1박 숙박함

8/10 - 좋아요

Levi

2020년 5월에 1박 숙박함

6/10 - 괜찮아요

Shane

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Ehhh it's ok
No breakfast in the morning only coffee and juice. Coffee was cold the first day and no coffee the second and third day so didn't bother with the other days. Wifi was slow and always disconnecting from my devices.
2020년 5월에 7박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The shower was dirty, the towels they had out had dirt stains in them, and the WiFi barely worked.
2020년 5월에 1박 숙박함

4/10 - 별로예요

Celesta

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not worth the money
Everything just had a tired look and feel.
2020년 5월에 1박 숙박함

6/10 - 괜찮아요

Emilio

2020년 5월에 1박 숙박함

10/10 - 훌륭해요

Stephanie

2020년 5월에 3박 숙박함

6/10 - 괜찮아요

Robert

2020년 5월에 1박 숙박함