외관

홀리데이 인 호텔 & 스위트 앨버커키 에어포트, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 902개 이용 후기 중 345개" "
평점 8 - 좋아요. 902개 이용 후기 중 248개" "
평점 6 - 괜찮아요. 902개 이용 후기 중 130개" "
평점 4 - 별로예요. 902개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 902개 이용 후기 중 79개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Brianna

Front desk was helpful with room change
2024년 3월에 1박 숙박함
답변 제공: Shelli 님, 2024년 3월 11일
We are glad our team was able to help you out.

10/10 - 훌륭해요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great , helpful lady at the front desk tonight
2024년 3월에 1박 숙박함
답변 제공: Shelli 님, 2024년 3월 12일
Thank you for letting us know our agent at the desk was helpful. We appreciate the feedback.

10/10 - 훌륭해요

Wandra Evonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Shelli 님, 2024년 3월 11일
We hope you come back and visit again.

4/10 - 별로예요

Felicia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the customer service that was provided. Noise level from other rooms is too much. Need sound proof walls. The restroom door was not installed coreectly and and needs to be more cleaner.
2024년 2월에 1박 숙박함
답변 제공: Shelli 님, 2024년 2월 24일
I apologize if there was noise. I do hope the rest of your stay was nice. I will also have maintenance check the door. Thank you for your comments.

4/10 - 별로예요

Isaiah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hot water didn’t last
2024년 2월에 1박 숙박함
답변 제공: Shelli 님, 2024년 2월 21일
I appreciate your comment and have looked into what might be the issue.

4/10 - 별로예요

Terri

연인과의 여행, 출장 여행
I didn’t like the fact that there were no handrails in the bathroom I think every bathroom should have a handrail The bed was too high for me to get in it much less a L hemiplegic The phone did not work at all until the maintenance Tyler figured out that the wires had not been connected. He was great and so was Shelly Our dinner was lukewarm by the time I got it This is the first hotel I have been in in the last 25 years that did not have a complementary breakfast buffet It was not a good stay overall
2024년 1월에 1박 숙박함
답변 제공: Shelli 님, 2024년 2월 21일
I apologize as our standard rooms do not have the hand rails. Our ADA rooms do. Since we are a full service hotel, we do have a restaurant and bar for the convenience of our guests. The Holiday Inn Express brand is the brand that has the breakfast. I do hope you visit again.

6/10 - 괜찮아요

Denise

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
Property was a bit messy due to construction. Room was nice. Parking was tricky to find because of all the work trucks in the parking lot.
2023년 12월에 3박 숙박함
답변 제공: Shelli 님, 2024년 2월 21일
We are getting close to wrapping up with our full renovation and hope to have you visit again.

8/10 - 좋아요

Mazhar

2024년 1월에 1박 숙박함
답변 제공: Shelli 님, 2024년 2월 21일
I hope you enjoyed your stay. With no comments, it is difficult for us to work on any issues you might have encountered. We hope you visit again.

6/10 - 괜찮아요

Thomas

2023년 12월에 1박 숙박함
답변 제공: Shelli 님, 2024년 1월 21일
If there is anything we could have done to make your stay better, please let us know.

10/10 - 훌륭해요

Bethann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Shelli 님, 2023년 12월 27일
Thank you for your response to this survey.

10/10 - 훌륭해요

Amanda

2023년 12월에 2박 숙박함
답변 제공: Shelli 님, 2024년 1월 21일
We appreciate your taking the time to fill out this survey.

10/10 - 훌륭해요

Enrique

2023년 12월에 2박 숙박함
답변 제공: Shelli 님, 2023년 12월 12일
Thank you for filling out this survey. We appreciate it.

6/10 - 괜찮아요

Cheryl

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
Very clean with comfortable bed. Needs remodeling as oer is torn, tile cracked and chipped furniture. Great friendly staff
2023년 12월에 1박 숙박함
답변 제공: Shelli 님, 2023년 12월 11일
We are glad your room was clean and comfortable. Not sure if you noticed or not but we are currently going through a renovation and the entire hotel will soon be like new.

8/10 - 좋아요

Tom

2023년 11월에 1박 숙박함
답변 제공: Shelli 님, 2023년 12월 27일
Thank you for taking time to complete this survey

8/10 - 좋아요

Allison

2023년 11월에 1박 숙박함
답변 제공: Shelli 님, 2023년 12월 27일
We appreciate your time filling out this survey

4/10 - 별로예요

Evelyn Harry

별로예요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Shelli 님, 2023년 11월 16일
I apologize you were unhappy with your stay. If you have any comments, that always helps us to improve in areas our guests are concerned about.

6/10 - 괜찮아요

Breana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Shelli 님, 2023년 11월 13일
Thank you for completing the survey. We appreciate your time. If you have any suggestions on what we could do to make your stay better, please let us know.

10/10 - 훌륭해요

Tanyel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People are friendly throughout the interaction and its filled with genuine interest.
2023년 11월에 1박 숙박함
답변 제공: Shelli 님, 2023년 11월 7일
Thank you for your response. It is nice to know when someone notices our service to our guests.

8/10 - 좋아요

Jeffery

2023년 11월에 1박 숙박함
답변 제공: Shelli 님, 2023년 11월 7일
Thank you for filling out this survey. We appreciate it.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not dog friendly
Sadly it was presented as pet friendly until I got there, then was told it was not. But take service dogs !
2023년 11월에 1박 숙박함
답변 제공: Shelli 님, 2023년 11월 3일
I do apologize that the third party you used states we are pet friendly. I will contact them to see what we can do to get this changed. I am glad you did let us know of this.

10/10 - 훌륭해요

Dorothy

2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 11월 16일
Thank you for responding to this survey. We appreciate it

8/10 - 좋아요

Geronimo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 27일
Thank you for taking the time to fill out your survey. We appreciate it.

2/10 - 너무 별로예요

Perry

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hell hole in ABQ.
The view offered by the room was the partial back of a building and a parking lot. The parking lot lights glared into your room at night. Even with the malfunctioning shades. On my first morning the shower head broke. I had to take a shower with water dribbling out of the faucet. I found four cockroaches during my stay. When I informed the front desk and management all they did was give me a blank stare and say sorry with no emotion. They did not offer me another room. On my next to last day the toliet broke. It wouldn't flush. I informed the front desk. I left for 3 hours. When I came back it wasn't fixed and my room was not cleaned up. The location of the hotel is completely away from any amenities. Their breakfast was terrible and I felt sorry for the servers. They had no empathy from management. The cleaning service blocked the hallway with their equipment. All in all I would highly suggest to not stay at this hotel. I have stayed in many hotels around this country and this is by far the worst. When I asked if I could cancel my reservation and look for another hotel they said it was too late. They had already run my credit card. I was not the only to complain. I witnessed other parties complaining and getting the same non-emphatic response.
2023년 10월에 6박 숙박함
답변 제공: Shelli 님, 2023년 10월 27일
I apologize you were unhappy with your stay. I had a meeting with my front desk team yesterday to go over your comments and retrain as needed. I do know my maintenance team repaired any of the issues he was able to. I will also meet with my housekeeping department.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 25일
Thank you for filling out this survey. We appreciate your time and are glad you enjoyed your stay.

8/10 - 좋아요

Vince

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We enjoyed our stay at HIH. The staff there were so friendly especially the ladies at the front desk. I didn’t get their names but the I got to chitchat with the daughter (she was waiting on her mom to relieve her shift) She was super sweet especially to my daughter. The food was ok, just a bit too pricey for the portions. The rooms were spacious, just needs some updating and renovating. Parking was ok, filled up quick at night so we had to park on the street which wasn’t bad at all. But this property was convenient for us as it’s right by the airport and down the road from car rental. Price range was great. Overall, we enjoyed our stay and would probably book here again.
2023년 10월에 4박 숙박함
답변 제공: Shelli 님, 2023년 10월 25일
Thank you for letting us know about the stay you had. We are glad that it was great and by the time you return, our entire hotel should be completely renovated. We look forward to seeing you again.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room had been beautifully upgraded. There were no hand rails nor non-slip features in the tub. Quite dangerous. The clock radio was not set-up and there were no instructions.
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 25일
Thank you for letting us know of your stay and your concerns. I will look into the hand rails as I am not sure where they are required but will find out. We hope to have you visit again and I will make sure the clock is set right.

10/10 - 훌륭해요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good choice and good service
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 23일
Thank you for your confidence in our hotel. We look forward to seeing you again.

8/10 - 좋아요

Stephanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff, hotel undergoing renovations
Reserved a room with a jetted tub, but the tub was not jetted. Carpet was extremely worn between the desk and the bedroom. Cracked tile in shower. Entire hotel is currently being renovated, so I will chalk up the issues to that. All staff were friendly and wonderful.
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 20일
Thank you for your completing this survey. We appreciate your comments. We are definitely looking forward to having this renovation completed and it will be so nice. You will have to come visit again. Thank you for mentioning the staff as well.

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 20일
Thank you for filling out this survey. We appreciate it.

10/10 - 훌륭해요

Gail

2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 18일
Thank you for filling out this survey. We appreciate it and hope to see you again, soon.

10/10 - 훌륭해요

Lisa

2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 11월 7일
We appreciate your taking the time to answer the questions on this survey.

2/10 - 너무 별로예요

Suliaman 님, Gillette

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is very dated. Broken tiles, hanging shower curtain rod, stain on carpet everywhere, walls tore up and holes everywere. This hotel should not be a Holiday Inn. It's beyond disappointing.
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 16일
I am not sure if you noticed or not by our design boards and signs in our lobby but we are currently undergoing a complete renovation. By the end of the year, our hotel will be just like a brand new hotel. We hope you come and visit us after the renovation to see everything as new

10/10 - 훌륭해요

filiberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service plus bar at location was perfect.
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 8일
We are glad you enjoyed your stay and were able to spend time in our bar. We hope you were able to also get a bite to eat.

4/10 - 별로예요

Karl

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Parking to narrow, rooms are small for the price. Stayed at better places for same price
2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 8일
I apologize you were unhappy with your stay. We are currently going through a renovation of our entire hotel which includes and even our parking lot. There have been and continue to be lots of upgrades I am sure you will be happy with. We hope to see you again after our renovation

10/10 - 훌륭해요

Michael 님, Los Alamos

2023년 10월에 1박 숙박함
답변 제공: Shelli 님, 2023년 10월 27일
Thank you for your response to this survey. We appreciate it.

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Holiday Inn Hotel & Suites Albuquerque AirportIs a great stay over night and is right down the street from the rental return. It would be a five star hotel if there were any dining options.
2023년 9월에 1박 숙박함
답변 제공: Shelli 님, 2023년 9월 24일
We have actually been renovating our restaurant/ bar and kitchen. We have now re-opened with a brand new menu as well. We hope you visit again and enjoy our relaxing restaurant.

6/10 - 괜찮아요

Sergio

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Nothing to eat because restaurant close for renovations and nothing around closer to walk for eating I have to order ubereat also the property needs a lot of renovations I think is under renovations hopefully is going to ve nice now. But overall good we see after everything is done. Thx
2023년 9월에 3박 숙박함
답변 제공: Shelli 님, 2023년 9월 21일
We have finished the renovation of our restaurant and it re-opened this morning. We can't wait until the rest of the hotel is complete as it will be a complete renovation of the hotel.

8/10 - 좋아요

Kristy

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hotel in midst of renovations so restaurant was closed..no breakfast available but they had couple of vending machines. Staff was friendly and helpful. Suite was nice but definately needs new carpet/ flooring and few repairs on ceiling.
2023년 9월에 1박 숙박함
답변 제공: Shelli 님, 2023년 9월 17일
We are definitely thrilled that we are having a complete renovation and that includes new carpet and flooring as well as bathrooms and beds. We hope you come and visit again.

8/10 - 좋아요

Krystle

좋아요: 직원 및 서비스, 객실의 편안함
Little weird a lot of great
Overall it was a great stay. Very comfy beds, very friendly and excellent staff, and quiet rooms. The layout of the hotel was a little weird, our window faced another guests window.. but overall satisfied and I’d stay here again
2023년 9월에 1박 숙박함
답변 제공: Shelli 님, 2023년 9월 17일
We are glad you enjoyed your stay and hope to see you again after our renovation.

6/10 - 괜찮아요

Hertha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Lobby was under renovation. No complimentary breakfast.
2023년 9월에 1박 숙박함
답변 제공: Shelli 님, 2023년 9월 6일
Thank you for your comments. We are excited as not just our lobby is being renovated but our entire hotel. It is going to be a "new" hotel. Being as we are a Holiday Inn and not a Holiday Inn Express we have a full restaurant and bar so we actually do not have a complimentary breakfast. We hope you come visit us when everything is complete.

2/10 - 너무 별로예요

Cassi

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old property. Floor uneven under carpet, sheets have stains, hard mattress, minimal covers, flat pillows, dirty pool, dirty hot tub, broken jets, no breakfast because of construction. Not even a banana or granola bar. Worst Holiday Inn I've ever seen. For a quick overnight fine but for the money Im sure I could find better next door.
2023년 8월에 1박 숙박함
답변 제공: Shelli 님, 2023년 9월 1일
I apologize you were unhappy with your stay. I did notice you mentioned that we did not provide breakfast, we actually have enhanced breakfast and dinner items in our market place, since we do have a full service restaurant and bar, we do not have a complimentary breakfast, this is at the HI Express hotels. The construction is actually a full renovation of the hotel including furniture, beds, bathrooms, everything from guest rooms to restaurant. We do hope you try us out again when we are "brand new"

10/10 - 훌륭해요

Brandon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good time !
2023년 8월에 1박 숙박함
답변 제공: Shelli 님, 2023년 8월 31일
Thank you for your comment. It is nice when our guests understand that we are improving our hotel for them with the current renovation. We hope to see you again.

6/10 - 괜찮아요

Charolotte

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The building is under renovation. There is no breakfast. You can purchase snacks and frozen food.
2023년 8월에 1박 숙박함
답변 제공: Shelli 님, 2023년 8월 31일
Thank you for filling out this survey. We appreciate it. We hope you understand that our current renovation is because we are bettering our hotel for our guests.

2/10 - 너무 별로예요

Jamie

별로예요: 직원 및 서비스, 객실의 편안함
Horrible stay
The tv didn’t work all night or part of the day they said the system was down , then when using the tube and it was draining it was bobbling in the sink and toliet and they didn’t want to help cuz I booked threw a third party will never stay again
2023년 8월에 1박 숙박함
답변 제공: Shelli 님, 2023년 8월 29일
I apologize for the issues you encountered during your stay. The TV was definitely out of our control as an amplifier blew and had to be ordered. This was frustrating for everyone. I am wondering when you brought the drain issue to our attention and who you might have spoken with. We absolutely can help you with issues but with a third party have limitations on refunding .

4/10 - 별로예요

Brandon

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Good Try
Restaurant was close and the TV cable was out.
2023년 8월에 1박 숙박함
답변 제공: Shelli 님, 2023년 8월 29일
Our restaurant is currently closed due to renovation and making a new restaurant/bar. Because of this we have added more items in our market place for our guests. I do apologize for the TV as the amplifier had blown due to a weather power surge and once ordered, took a couple of days to arrive.

10/10 - 훌륭해요

Ilya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Shelli 님, 2023년 8월 25일
Thank you for taking the time to review our hotel. We appreciate it.

10/10 - 훌륭해요

Brandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good, they were doing construction so it was kind of annoying, they didn’t clean while we were there but it was fine since we only stayed two nights. Check in and out was a breeze. The pool and hot tube were nice we were all alone!
2023년 8월에 2박 숙박함
답변 제공: Shelli 님, 2023년 8월 13일
Thank you for letting us know your stay went well. I am jealous you were able to use the pool with no one else there. That definitely doesn't happen frequently.

2/10 - 너무 별로예요

Jillian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't stay here until AFTER they finish renovation
towel bar after it fell off the wall
the "clean" sheets they gave us
the "clean" pillow they gave us
the carpet in the "clean" room
2023년 8월에 4박 숙박함
답변 제공: Shelli 님, 2023년 8월 10일
I completely understand your concerns and am aware that our maintenance person repaired the towel rack right away. The other items are definitely now what I expect and I do know that when my housekeeping manger approached the room, with a DND sign they are not allowed to enter. I will be immediately addressing with my entire team as this is unacceptable.

8/10 - 좋아요

Walter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Location and Staff
The location tied to my working visit was perfect. Short Uber rides to airport and business meeting site. Staff was really good, accomodating.
2023년 8월에 2박 숙박함
답변 제공: Shelli 님, 2023년 8월 10일
Thank you for letting us know our hotel was the perfect place for your visit. We hope to see you again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel, good service, fair price.
2023년 8월에 1박 숙박함
답변 제공: Shelli 님, 2023년 8월 4일
Thank you for your response. We appreciate it.