외관

홀리데이 인 & 스위트 앨버커키-노스 I-25, IHG 호텔 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 384개" "
평점 8 - 좋아요. 1007개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 168개" "
평점 4 - 별로예요. 1007개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 65개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Teela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They do not rent to locals like really..
2024년 1월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 22일
We apologize that you do not agree with our policies. There are many hotels that do not rent to local residents. We suggest you call hotels directly and inquire as to their policies before booking a room.

8/10 - 좋아요

Roydan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed at Holiday Inn at 5050 Jefferson Street NE Albuquerque, NM twice recently. Tuesday, March 5, 2024 our room was on the second floor. Thursday, March 14, 2024 our room was on the third floor. Your STAFF MEMBERS are "KEEPERS", absolutely wonderfully kind, patient, polite and totally dedicated to QUALITY, CUSTOMER SERVICE. Kudos to your late afternoon/early evening Front Desk Gentleman, Bar/Lounge/Restaurant Waitresses. Your BEDS, PILLOWS and SHEETS are super comfortable! The second floor appeared to have experienced the start of a re-fresh with Emergency EXIT signs added in the hallways at ankle height as well as over the doors. Our third floor room was rough around the edges: broken lamp shades, an obviously worn shower floor and an old and moldy walk-in shower door/frame.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 16일
Thank you for your review. We are in fact in the middle of a renovation. We are about half way through our guestrooms right now, with our lobby and meeting rooms being completed already. We are expected to be finished by the end of April with all rooms. Thank you for the kind words about our team - we think they are awesome, too!

10/10 - 훌륭해요

lloyd 님, durango

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location. Just off the freeway and near a lot of restaurants and Costco gas station.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 15일
Thank you for your review! We appreciate your comments and are happy to hear your stay was excellent!

8/10 - 좋아요

Leya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Disappointed there was not room service as advertised, but otherwise a great stay.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 15일
Thank you for your review. We do apologize for the lack of room service. We have not had that since the pandemic; the site should have been updated with that information. We hope you'll come back again!

10/10 - 훌륭해요

Leonel

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in a very nice room with awesome bathroom! Comfortable bed too.
2024년 3월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 15일
Thank you for your review. We appreciate your comments and are happy that you liked our newly renovated bathrooms. We hope to see you again soon!

10/10 - 훌륭해요

Aníbal

Everything was good good service
2024년 2월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 1일
Thank you for your review. We appreciate your comments!

4/10 - 별로예요

Michele

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms we had were dirty. Hair was in the drain , clipped toe nails next to 2 of the beds, Only one elevator was working and the one that was working was SLOW The property was under a remodel, which it does need, but stating that when me made reservations would have been nice. It would have made an impact on our choice to stay there.
2024년 2월에 1박 숙박함
답변 제공: Michelle 님, 2024년 3월 1일
Thank you for your review. We appreciate your comments and apologize that your stay was not more comfortable. We do currently have one elevator working for six floors. It is slow as it is doing the work of two elevators. We are under renovations; you should have received a welcome letter from us which lists the renovation as well as hours of our amenities.

4/10 - 별로예요

doreena

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
the hotel was old and run down will not EVER book there
2024년 2월에 1박 숙박함
답변 제공: Michelle 님, 2024년 2월 6일
Thank you for your review. We're sorry to hear that your stay was not more comfortable. As we're sure you noticed, we are in the middle of renovations right now. We have not gotten to the floor that you stayed on and invite you back after renovations to see the changes. We think you'll be impressed!

10/10 - 훌륭해요

Isabel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The tv wasn’t working
2024년 1월에 1박 숙박함
답변 제공: Michelle 님, 2024년 2월 6일
Thank you for your review. We apologize for the inconvenience with our TV conversion. The TVs are working, just not the channel guides as of right now.

10/10 - 훌륭해요

Robert 님, Brownsburg

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a welcome port in the storm on a bad day. Staff were friendly. Rooms were very nice. Food at the lounge was delicious and the hotel was so quiet, I slept so peacefully
2024년 1월에 1박 숙박함
답변 제공: Michelle 님, 2024년 1월 15일
Thank you for your review. We appreciate your comments and are so glad to hear everything was to your expectations. We hope to see you again!

6/10 - 괜찮아요

Tammy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very disappointed that's breakfast was not free for as much as the room cost
2023년 12월에 1박 숙박함
답변 제공: Michelle 님, 2023년 12월 31일
Thank you for your review. Breakfast is not included with stays at our hotel unless you book the package rate. We do offer a restaurant and bar on property; all meals are cooked to order.

4/10 - 별로예요

ASIF

별로예요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thank you for your review. We are sorry to hear that your stay was not comfortable.

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty the lady running the desk saturday was extremely rude bought some candy from the store downstairs thatvwas expired and she wouldnt return the funds. The 1st person on the 1st night was i was there was amazing
2023년 12월에 3박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thank you for your review. We appreciate your comments and will review policy with our team.

6/10 - 괜찮아요

DOUGLAS

2023년 12월에 2박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thank you for the rating!

2/10 - 너무 별로예요

Ferlinda

별로예요: 직원 및 서비스
Car stolen!
Hotel under construction our room had an unpleasant smell. To top it off our car was stolen in the middle of the night!
2023년 12월에 1박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thank you for the review. We apologize for any issues related to our renovation. We are trying to keep working areas to one floor at a time.

10/10 - 훌륭해요

Theresa

2023년 12월에 1박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thanks for the five!

10/10 - 훌륭해요

Silvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thanks for the 10!

10/10 - 훌륭해요

Patrick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thanks for the 10!

10/10 - 훌륭해요

Gary

2023년 11월에 1박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thanks for the five!

10/10 - 훌륭해요

Dominic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Michelle 님, 2023년 11월 7일
Thank you for the rating!

8/10 - 좋아요

Lindsay

2023년 11월에 1박 숙박함
답변 제공: Michelle 님, 2023년 11월 7일
Thank you for the rating!

4/10 - 별로예요

Aundrea

아이를 동반한 가족 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
We came specifically for the water slide for my son’s birthday, which was closed on a Saturday… next morning, as we were leaving, it was open. My son was super disappointed. Along with this, it was extremely noisy. Kids were running in the hallway between 10pm-1am. You could hear everything. If it says “Mountain View’s” it really means “interstate traffic” outside.
2023년 10월에 1박 숙박함
답변 제공: Dylan 님, 2023년 10월 30일
I apologize for the inconvenience caused by those around you being inconsiderate in the night, in the future please contact the front desk so we can take necessary actions to attempt to quiet those around you. We are not a party venue and the slide is an amenity at our hotel with varying hours. I recommend booking your childs next birthday party at one of the community pools in the area. Thank you for taking the time to leave us a review, we will use your comments to better our team and experiences for our future guests.

4/10 - 별로예요

Frederick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Michelle 님, 2023년 10월 31일
Thank you for the rating. We're sorry your stay was not comfortable.

10/10 - 훌륭해요

Elanda

2023년 10월에 1박 숙박함
답변 제공: Michelle 님, 2023년 10월 27일
Thank you for the perfect score!

8/10 - 좋아요

Anthony

좋아요: 객실의 편안함
Hotel generally was ok and we had a good view from our room of the balloons at the Hot Air Balloon Fiesta. There was a problem with the hot tub and we had to get maintenance involved every time we wanted to use it. Breakfast was good and staff friendly and helpful.
2023년 10월에 4박 숙박함
답변 제공: Michelle 님, 2023년 10월 25일
Thank you for the review. We appreciate the feedback. We do apologize that the hot tub was having issues. Our maintenance team replaced several jets and filters. We hope you had a great time at the Balloon Fiesta!

2/10 - 너무 별로예요

Marilyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Michelle 님, 2023년 10월 25일
Thank you for the rating. We are sorry that we did not provide amazing service.

8/10 - 좋아요

Nancy

2023년 10월에 1박 숙박함
답변 제공: Michelle 님, 2023년 11월 7일
Thank you for your rating.

2/10 - 너무 별로예요

Nancy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Bad customer service
2023년 10월에 2박 숙박함
답변 제공: Michelle 님, 2023년 10월 25일
Thank you for the review. We apologize that our service was not up to standard.

10/10 - 훌륭해요

Schnell

2023년 10월에 4박 숙박함
답변 제공: Michelle 님, 2023년 11월 7일
Thank you for the rating!

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was some traffic noise from the Interstate, and we couldn't get the Keurig to work in the morning, but they did have coffee already made in the lobby
2023년 10월에 1박 숙박함
답변 제공: Michelle 님, 2023년 10월 14일
Thank you for the review. We apologize for the traffic noise and the issue with the Keurig. We're glad you found the coffee in the lobby and appreciate the 4 out of 5 rating!

4/10 - 별로예요

DOUGLAS

2023년 10월에 4박 숙박함
답변 제공: Michelle 님, 2023년 10월 7일
Thank you for the rating. We're sorry your stay was not more comfortable.

10/10 - 훌륭해요

Miguel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
weekend trip
good place to sleep, and real clean and good service
2023년 9월에 1박 숙박함
답변 제공: Michelle 님, 2023년 10월 6일
Thank you for the perfect rating & the comments. We appreciate it!

10/10 - 훌륭해요

Clayton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Neat, clean and oh so comfortable!
2023년 9월에 1박 숙박함
답변 제공: Michelle 님, 2023년 10월 6일
Thank you for the wonderful comments & the 10 out of 10!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed everything as pee usual.
2023년 9월에 2박 숙박함
답변 제공: Michelle 님, 2023년 12월 26일
Thank you for the five! We appreciate your review!

2/10 - 너무 별로예요

Michael

2023년 9월에 1박 숙박함
답변 제공: Michelle 님, 2023년 10월 6일
We apologize that your stay was not more comfortable.

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Clean and good comforter.
2023년 9월에 1박 숙박함
답변 제공: Michelle 님, 2023년 9월 27일
Thank you for the perfect score! We're happy to hear the cleanliness met your expectations.

8/10 - 좋아요

Mark

2023년 9월에 1박 숙박함
답변 제공: Michelle 님, 2023년 9월 27일
Thanks for the rating!

8/10 - 좋아요

Jane

좋아요: 편의 시설/서비스
The property was fine. Located right next to airport so super convenient. They are starting a remodeling / refresh of the rooms, which is much needed
2023년 8월에 1박 숙박함
답변 제공: Michelle 님, 2023년 9월 4일
Thanks for the review!

10/10 - 훌륭해요

Hugh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Michelle 님, 2023년 9월 4일
Thank you for the rating!

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Michelle 님, 2023년 8월 30일
Thank you!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Room was a nice size and clean. Overall hotel condition was good. Parking lot was extremely cramped and over full. Area surrounding hotel seemed a bit sketchy. The HUGE negative to us was that we paid extra for breakfast when making the reservation and then management refused to honor it and made us pay again. The hotel manager provided several inaccurate excuses, which we will continue to seek resolution regarding. Overall, decent hotel, if you’re not looking for an included breakfast. The newly implemented breakfast charges being done by the vast majority of HI Expresses are a shame. We have been long time IHG rewards members, but this experience and another similar one during same trip were a game changer for us.
2023년 8월에 1박 숙박함
답변 제공: Michelle 님, 2023년 8월 30일
Thanks for the review. You booked a Holiday Inn and Suites, not an Express that offers the free buffet. As we are a different class of hotel, we offer a full service restaurant that prepares dishes to order. You did receive one adult meal, which was included. However, your children were not included and therefore had to be paid for. We only offer complimentary breakfast to children under 11, which is clearly stated.

8/10 - 좋아요

Yuka

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Firstly, I would like to give big thanks to their food & beverage manager, Mr. Christopher Dressler and the kitchen chef Nolan. We ordered dinner for two adults and two kids at the bar restaurant inside the hotel, and Christopher went above and beyond to make sure we were happy and comfortable. The food was amazing, we truly enjoyed tasty cheeseburgers and steak frites! So glad we decided to eat at the hotel instead of going out. He took care of us so well, and I am sure he will do the same for all his customers! Hotel was new and very clean. One thing we were sad about was that water slide at their indoor pool was only open on weekends but they don’t state so anywhere. The water slide was the reason we booked this hotel so it was a big disappointment. Front desk staff was very kind and friendly. Overall I would definitely recommend this hotel.
2023년 8월에 1박 숙박함
답변 제공: Michelle 님, 2023년 8월 22일
We appreciate your review and your comments. Thank you for the kind words about Christopher & Nolan - we're pleased that your family enjoyed the meal and their service. We do apologize that the waterslide is only open on weekends. Unfortunately, there is limited space online to list hours. We do have a welcome letter that goes out when bookings are made listing hours and days.

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A quiet place to spend the night.
2023년 8월에 1박 숙박함
답변 제공: Michelle 님, 2023년 8월 15일
Thank you for the review!

8/10 - 좋아요

Thomas

2023년 7월에 1박 숙박함
답변 제공: Michelle 님, 2023년 8월 15일
Thanks for the rating!

8/10 - 좋아요

Anne-Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place
2023년 7월에 1박 숙박함
답변 제공: Michelle 님, 2023년 7월 27일
Thanks for the rating!

10/10 - 훌륭해요

Georgieanna

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pool slide was not open. But my kids still used the pool.
2023년 7월에 1박 숙박함
답변 제공: Michelle 님, 2023년 7월 27일
Thank you for your review. We're happy to hear your stay was good!

10/10 - 훌륭해요

Doralien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds we very comfortable. Hotel is very clean and employees are very nice.
2023년 7월에 1박 숙박함
답변 제공: Michelle 님, 2023년 7월 21일
Thank you for the review and comments about our team. We appreciate the perfect score!

8/10 - 좋아요

Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly during both shifts.
2023년 7월에 1박 숙박함
답변 제공: Michelle 님, 2023년 7월 21일
Thanks for the rating & the comments about our team. We appreciate it!

10/10 - 훌륭해요

Randall

2023년 7월에 1박 숙박함
답변 제공: Michelle 님, 2023년 7월 21일
Thanks for the rating!

10/10 - 훌륭해요

Antonio 님, El Paso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Michelle 님, 2023년 7월 21일
Thanks for the rating!