This was one of the worst hotel stays I have ever had! And I have stayed in hotels since I was a child, and I am now in my 60's! For starters, when we arrived there was only one TV remote instead of two. We immediately called down to front desk and were told that they would have to find one; they never did. (This is important as my husband is a night owl and I am an early bird, which is why I book hotels with a separate bedroom.) Then the coffee pot leaked water, which soaked the kitchen towels. My husband did not like the cheap carpet. The phone in the living area did not work. There was one bathroom switch for the light AND the fan, which sounded like a 747. Down in the breakfast area, the waffle maker was hidden on the other side of the wall; you would only see it is you sat in the "nicer" part of the breakfast area. When we received our invoices for the two units (one for us and one for our adult son), the rooms and names were mixed up. I had told the young man at the front desk upon checking in that he had mixed up the names/rooms. He did not care enough to correct it. Then when my adult son asked him if you could see the Mass Balloon Ascension (Balloon Fiesta) from the hotel, he incorrectly said "NO." On Sunday morning, we only had to drive to another part of parking lot to see the beautiful balloons. And did I mention that we were charged about $500 per night since it was was Balloon Fiesta time? This place gives all Residence Inns a bad name!