외관

아이푸 리조트 여행 후기

3 out of 5
아이푸 리조트
Sheraton Montazah Towers, Cournish Road, Alexandria

이용 후기

6.4
평점 10 - 훌륭해요. 105개 이용 후기 중 19개" "
평점 8 - 좋아요. 105개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 105개 이용 후기 중 20개" "
평점 4 - 별로예요. 105개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 105개 이용 후기 중 25개" "

6.4/10

청결 상태

6.6/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Soumia

별로예요: 직원 및 서비스
They give kids swimming lessons so the pool is always crowded and the water is dirty it looks yellowish also there’s a power outage everyday for couple hours
답변 제공: Omar T. Talaat 님, 2023년 9월 9일
Thank you for sharing your feedback with us ,It is our priority to satisfy our guests, to respect their wishes and to keep our hotel service and hospitality up to the standards. Certainly, we do regret that your overall holiday impression was not like expected, and we wish to apologize. We can currently only hope that the positive memories remain. We would be delighted to welcome you again, With best wishes, Aifu Resort Team

6/10 - 괜찮아요

Haytham Ebrahim

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff good , easy check in , room
2022년 11월에 1박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 11월 21일
Dear Respected Guests, Thank you very much for your kind words! We're delighted to hear you had a good time at our AIFU Resort. It is a popular choice among many of our consumers. Thank you again for your nice thoughts and for being such a wonderful client.

8/10 - 좋아요

Rederic Savage

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly and very helpful staff who go out off their way. Clean and good size rooms.
2022년 11월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 11월 12일
Dear Respected Guests, Thank you very much for your kind words! We're delighted to hear you had a good time at our AIFU Resort. It is a popular choice among many of our consumers. Thank you again for your nice thoughts and for being such a wonderful client.

4/10 - 별로예요

Gamal

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is still stuck in the 70s. There is a very long walk from reception to the rooms, the lifts would barely work and the place was quite noisy when trains went by.
2022년 9월에 1박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 10월 1일
Dear guest,So grateful for taking the time to write this review for us. We also regret your suffering and we are pleased to explain to you that the design of the hotel imposes these distances on us, and the elevator is one of the safest elevators as it is hydraulic and there is no need to worry about it. On the other hand, we hope that the new train project, which will be completed soon, will address the issue of noise once and for all.We hope to see you again and next time please contact us before arriving to provide nearby rooms to compensate you for what you faced in your previous stay

2/10 - 너무 별로예요

Khalil

단체 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not so good don’t go to this hotel
2022년 9월에 1박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 10월 1일
Dear Valuable Guest, we would like to sincerely apologize for your negative experience in our Hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call. You can also email us at Expedia and we will get back to you promptly. -We look forward to hearing from you and earning you back your business.

2/10 - 너무 별로예요

Mina

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t go there ever
Dirty nasty Should be taking off hotels.com you guys are better than this
2022년 8월에 2박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 10월 19일
Dear Respected Guest, We deeply regret your unpleasant experience at our hotel. However, we'd want to hear more about your position and what transpired. We want to put things right. Please contact us. You may also contact us at Expedia, and we will respond as soon as possible. - We look forward to hearing from you and regaining your business.

2/10 - 너무 별로예요

Ashraf

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es gab Störung in der Nacht man hat immer an der Türe geklopft.... Grösse Baustelle im Hotel.
2022년 5월에 5박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 8월 6일
Sehr geehrter Gast, es tut uns leid, dies zu hören, und noch mehr, einen Kunden zu enttäuschen. Sprechen Sie das nächste Mal bitte mit einem Vorgesetzten und äußern Sie Ihre Bedenken. Wir wollen dafür sorgen, dass solche Fehler nicht noch einmal passieren. Bitte wenden Sie sich telefonisch oder per E-Mail an uns. Wir möchten alles über Ihre Bedenken erfahren und sie am besten ansprechen. Wir freuen uns von Ihnen zu hören. Ihr Feedback macht uns besser. Ansonsten verfolgen wir immer noch die Coronavirus-Verfahren, die Desinfektionsmittel überall und die Warnschilder. Die anderen Dienstleistungen sind von unserem aktuellen Renovierungsplan nie betroffen und die Schließung einiger Bereiche ist etwas vom Gästeservice entfernt. Mit freundlichen Grüßen, Hotelmanagement

2/10 - 너무 별로예요

Nutanmatee

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nightmare. I lost 2 nights of my money. I checked in another hotel.Aifu was a nightmare, AC never worked, TV never worked. Bathroom shower is so tiny after shower bathroom floor was flooded. Just one towel for 2 guests. Not happy losing my money, but I do not recommend this hotel to anyone. Not enough lighting
2022년 5월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 8월 6일
Dear Valuable Guest, We are sorry to hear about this and even sorrier to disappoint a customer. Next time, please talk to a manager and voice your concerns. We want to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them most suitably. We look forward to hearing from you. Your feedback makes us better. otherwise, we are still following up on coronavirus procedures, the sanitizer everywhere, and the cautions signs. the other services are never affected by our current renovation plan and the closure of some areas is something away from the guest service. Yours sincerely, Hotel Management

8/10 - 좋아요

Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice staff, clean hotel and reasonable food. I liked my stay
2022년 5월에 2박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 5월 9일
Dear Valuable Guest, Firstly, we want to thank you for willingly spending your time to write us a review. The team here at AIFU Resort is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Regards, Hotel Management

8/10 - 좋아요

Lobna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 8월 6일
spending your time to write us a review. The team here at AIFU Resort is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Regards, Hotel Management

10/10 - 훌륭해요

Muaaz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 2박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 4월 24일
Dear Valuable Guest, Firstly, we want to thank you for willingly spending your time to write us a review. The team here at AIFU Resort is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Regards, Hotel Management

4/10 - 별로예요

Osama

2022년 3월에 1박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 3월 22일
We are extremely sorry to hear about this and even sorrier to disappoint a customer. Next time, please walk right up to a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better. Yours sincerely, Hotel Management

6/10 - 괜찮아요

Adel

출장 여행
좋아요: 직원 및 서비스
There is wi-fi in the rooms, but without internet...fake network
2022년 2월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2022년 2월 27일
Dear Valuable Guest, We are extremely sorry to hear about this, and even sorrier to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.. Thank you, Hotel Management

8/10 - 좋아요

GEORGE

단체 여행
좋아요: 숙박 시설 상태 및 시설
2021년 10월에 2박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Valuable Guest, Firstly, we want to thank you for willingly spending your time to write us a review. The team here at AIFU Resort is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Regards, Hotel Management

8/10 - 좋아요

Ramy

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good place
2021년 9월에 2박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Valuable Guest, Firstly, we want to thank you for willingly spending your time to write us a review. The team here at AIFU Resort is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Regards, Hotel Management

2/10 - 너무 별로예요

Ahmed

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Experience
I travelled with my friend. - Door lock was not working - WiFi connecred but not working - Electricity was not working in half of the room when we first moved in, then an engineer helped to run it but the telephone still did not work. - We were unable to call the reception, room service, or kitchen because the telephone was not working. - There was no kettle at the room (contrary to my last visit). - In the 2nd day, the hospital staff again disconnected half of the room Electric (centrally) so the fridge stopped working and our sea food meals in the fridge became spoiled. - Food options are OK but the quality is bad. - The Tang orange juice smells old bad (like fermentation). - The beans smell old in taste. - Foods of previous days should not be served to guests. - My friend found bugs (insects) on his bed. - No mini bar as stated here in Hotels.com - No kettle was found in the room (unlike my previous visit in 2018) - It is a complete waste of money and does not deserve even 1/10 of rating.
2021년 7월에 2박 숙박함

6/10 - 괜찮아요

Jared

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
It was okay
Staff very friendly. Was a grand hotel in its day. A little past its prime. The pool was not open which we did not know until after we had checked in. Was a great disappointment to our kids. But an okay value for your money. Personally, I think that Alexandria is overpriced. You will pay a premium to stay in Alex compared to Hurgada and other beach destinations so if you are looking for a beach I would recommend the Red Sea.
2021년 6월에 5박 숙박함
답변 제공: Ebrahim Hassan 님, 2021년 6월 30일
Dear Valuable Guest, Thanks for leaving us such a wonderful review. We are glad that you and your family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.

6/10 - 괜찮아요

실제 이용하신 고객

The hotel was minimally staffed due to the pandemic. All I can say is you get what your pay for as their day rate is quite low.
2021년 4월에 7박 숙박함
답변 제공: Ebrahim Hassan 님, 2021년 5월 8일
Dear Valuable Guest, We want to sincerely apologize for your negative experience in our hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call. You can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Yours sincerely,

8/10 - 좋아요

Mo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 1박 숙박함
답변 제공: Ebrahim Hassan 님, 2021년 6월 30일
Dear Valuable Guest, We want to sincerely apologize for your negative experience in our hotel. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call. You can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Yours sincerely,

2/10 - 너무 별로예요

실제 이용하신 고객

Very bad hotel and I don’t recommend it for anyone
2020년 9월에 1박 숙박함
답변 제공: Ebrahim Hassan 님, 2021년 6월 30일
Dear Valuable Guest, We're extremely sorry that you had to face such difficulties, problems in customer service are not something we are known for. As you can see from our other reviews, we pride ourselves on providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We will be reaching out to you personally. We hope to resolve this to your benefit and earn you back as a customer.

10/10 - 훌륭해요

usama 님, vancouver canada

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
large room and lean close to every thing I loved it
2020년 2월에 6박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Mr. Usama, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Yours Sincerely, Hotel Management

10/10 - 훌륭해요

Sam 님, Vancouver, BC

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good got the price that I paid I will book again
2020년 2월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Mr. Sam, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Yours Sincerely, Hotel Management

6/10 - 괜찮아요

AHMED

가족 여행
A fair stay
The stay was fair, a fairly clean room,fair service for someone who just needs a place to shower and sleep in for the night but it is quite unfair to call such an experience a hotel.
2020년 2월에 1박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Mr. Ahmed, Thanks for the wonderful review. We are absolutely delighted that you enjoyed your stay at AIFU Resort. Our team at AIFU Resort strives to provide you with the absolute best, every day. So we hope you come again and again. Regards, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Valuable Guest, Thank you for taking the time to leave us such a beautiful review. While Expedia places stars next to our business, you are our real star. Most people don't bother to leave reviews about positive experiences incentivized, and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Sincerely Yours, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Valuable Guest, Firstly, we want to thank you for willingly spending your time to write us a review. The team here at AIFU Resort is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Please do recommend us to your friends and family. We will ensure that they too receive our signature service. Yours Sincerely, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Guest, Thank you for giving us your valuable feedback. We are improving our Services, each day, day by day. So, it's great to know that our customers are loving it. If there are any other features that you'd like to see, please do let us know. Best Regards, Hotel Management

8/10 - 좋아요

실제 이용하신 고객

2019년 11월에 2박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Guest, Thank You for giving us a shot, and even more for leaving us this review. Being a small company, most of our customers are referred to us by existing customers. Like you, all our other customers have loved AIFU Resort We are also will beginning our renovation Plan in the upcoming months. Do reach out to us for any suggestions or queries. We are available any time. Respectfully, Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

2019년 10월에 2박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Guest, we're delighted to hear you had an amazing experience at [company name]. Our Staff on the ground deserve all the credit and we'll definitely pass your message to them. Thank you, once again for the kind words, we hope to see you back again ASAP! Kindest Regards, Hotel Management

6/10 - 괜찮아요

Osama 님, Cairo

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Price of the property is the only good thing, poor facilities and everything is just ok
2019년 11월에 1박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Everything‘s fineExcept the building is too old and the swimming pool is not in great condition
2019년 10월에 3박 숙박함
답변 제공: Ebrahim Hassan (DOSM) 님, 2021년 12월 14일
Dear Guest, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as a top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. and due to the building and the swimming Pool, our renovation plan will be starting by the end of December and we hope to serve you again to enjoy our new AIFU. Sincerley, Hotel Management

6/10 - 괜찮아요

yasser

2019년 10월에 1박 숙박함

8/10 - 좋아요

Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 10월에 2박 숙박함

6/10 - 괜찮아요

Ismail

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Actually the location wonderful but there’s no care and there’s unprofessional staff Also in check in I went at 11 pm and I had early morning appointment and with me a child They let me wait a lot cause they can’t find my reservations I give them the confirmation number but they said we cannot find on the system and I was too frustrated he said wait , and I cannot find I’m try to call the manager and was v bad attitude and he was asking a lot I give him all the details even the credit card and he doesn’t want me to check in cause he cannot find the confirmation
2019년 9월에 1박 숙박함

6/10 - 괜찮아요

AHMED

별로예요: 청결 상태, 직원 및 서비스
تم الحجز لشخصين بالغين وطفل ولكن موظفة الاستقبال ادعت ان الحجز الموجود لديهم لشخصين فقط وطالبت بدفع قيمة الاقامه للطفل تنظيف وترتيب الغرف لا يتم الا اذا اتصلت عليهم اكتر من مره ولو ماتصلتش لا يتم ترتيب الغرفه فندق متواضع للغايه
2019년 8월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The best thing about the hotel is the pool and the location, but rooms are not so clean, bed sheets smells, and air conditioner is set to a certain temp with broken lcd!
2019년 8월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2019년 8월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived at the property @8:45 PM to find that out that our reservation was cancelled without being informed by the hotel that this will happen. No one bothered to call us or send us an e-mail!!! Extremely unprofessional and rude staff!!
2019년 8월에 2박 숙박함

4/10 - 별로예요

Tarek

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
المكان نجمتين او اقل لا يوجد مني بار الافطار اقل من العادي نظافة الغرف بالطلب النظافة العامه اقل من العادي الاسنسيرات قديمه الضوضاء في الغرف الخلفيه عاليه الحمامات قديمة
2019년 7월에 6박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Very BAADD
It was not good at all and the open buffet only 4 eggs maximum per person And the manager of the hotel was soo unprofessional (Zakaria) he is not logical or respectful The A/C was soo weak The building and overall view is not a hotel at all
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

MOHAMED

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 5박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 4박 숙박함

6/10 - 괜찮아요

Alaa

별로예요: 청결 상태
2019년 7월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 6월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
لم اذهب
لم استطع الذهاب للاقامه لانى جاولت تغيير الميعاد عن طريقكم وطريق الفندق ولم استطع
2019년 6월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 4월에 1박 숙박함
답변 제공: Jacqueline 님, 2019년 6월 13일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Nagi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 3박 숙박함
답변 제공: Jacqueline 님, 2019년 6월 13일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s very bad service and place to stay in, completely bad from A to Z.
2019년 4월에 1박 숙박함
답변 제공: Jacqueline 님, 2019년 5월 7일
Dear Valued Guest Thank you for taking the time to share your comprehensive review following your recent stay with us here at the Aifu Resort El-Montazah, We are so sorry that we failed to meet with your expectations Please accept our sincere apologies for the evident shortcomings you experienced and I can only hope that the challenges you faced were brought to the attention of our hotel team. It was a great pleasure to have you and your family here with us and we very much look forward to having the opportunity to welcome you back again sometime soon Once again a sincere thanks you for taking the time to share your constructive feedback with us – this is very much appreciated and we can only reassure you that your kind comments will have our immediate attention.

8/10 - 좋아요

Ahmed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함
답변 제공: jacqueline 님, 2019년 6월 13일
Thanks for staying with us. We appreciate your feedback!