외관

포 포인츠 바이 쉐라톤 알렉산드리아 여행 후기

3.5 out of 5
포 포인츠 바이 쉐라톤 알렉산드리아
2301 North Macarthur Dr, Alexandria, LA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 223개 이용 후기 중 79개" "
평점 8 - 좋아요. 223개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 223개 이용 후기 중 30개" "
평점 4 - 별로예요. 223개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 223개 이용 후기 중 26개" "

7.6/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

Arthur

2024년 3월에 5박 숙박함

6/10 - 괜찮아요

Dennis

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place.. front desk lady was very friendly..
2024년 3월에 1박 숙박함

4/10 - 별로예요

NATHALIA

가족 여행
별로예요: 직원 및 서비스
Staff was rude and our sheets were stained when we arrived.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Adrienne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very pleasant and the room was nice. There’s just not much to do in the area. Overall I’d book again despite the area. The hotel was very nice
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Bart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was great, this lady was so helpful and happy and extremely great at her job.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

David

2024년 1월에 1박 숙박함

4/10 - 별로예요

Joyce

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Barbara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
The towels had makeup stains on them and pubic hairs. That was 3 out of 4 towels. The toilet seat had dried up pee all over it. Then when taking a shower the shampoo bottle was empty.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Jimmy

2023년 11월에 1박 숙박함

8/10 - 좋아요

Edgar

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst Hotel Experience Ever
The hotel advertises its “Enhanced Cleanliness Measures” and “Safety Measures.” I arrived late Monday night. On the long walk to the elevator I encountered paint cans & trays on the floor throughout, hotel rooms with no doors, wires stick out out of walls, carts that I had to squeeze to get by, carpet that was being pulled up, and duct hoses at least 12in in diameter that I had to step over, plus the distinct smell of Sheetrock powder and torn carpet in the air. At approx 4 am, I heard another loud crash which wasn't unusual at this hotel, but I quickly realized this crash was inside my room: the glass shower in my room fell from its connector, hit the floor and broke into a million pieces that shot all over the room. I quickly found some shoes and started to separate the glass from my things. I was finally able to contact the front desk by just going there. I told them I had limited time to clean up, move, and get to work, so they put me in a room across the hall. I hurried back to the room, only to find the key I had been given did not work. Key/handle pitons on both doors. When I finally got in the 2nd room, no AC, the temp was in the 90s. Staff told me it would get better, just needed to run. Came back at 11am, room still in 90s. I told manager I was leaving ,wanted a refund—she REFUSED. Instead gave me points for 1 night at different hotel. Awful hotel, awful service. Paid for 3 nights, got 1 decent night at another hotel. Rip-off!
2023년 8월에 3박 숙박함

6/10 - 괜찮아요

Terry

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
What they don't tell you is this property is under construction. And it's not the Avalon hotel it's the Sheraton now. Would have been nice it they tell you this before you drive around looking for a hotel you've booked and the name has changes.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Michael

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is extremely friendly and accommodating. That was the only good thing about this hotel. They were in the middle of a remodel so half of the hotel was messy and covered with paper. Tried to check in but they were having issues so after 30 mins, they asked me to come back. I returned 2 hours later only for there to still be issues. So in total it took 1 hour to check in. Had to change rooms because ac wasn't working. Tried to have breakfast but couldn't because there was nothing to drink due to staff forgetting to turn the juice machine off and guests drinking it all at night. All of these issues and the only compensation offered was 1 "complimentary" bottle of water.
2023년 7월에 1박 숙박함

4/10 - 별로예요

Cedric

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

8/10 - 좋아요

Tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and accommodating. The facility was clean and quiet. They are doing some remodeling and still had the place manageable to feel like you were not under a construction zone. The pool could be a bit clearer and colder but that could be because of the high temperatures in Louisiana. Overall I would stay here again.
2023년 7월에 2박 숙박함

4/10 - 별로예요

Victoria

출장 여행
별로예요: 직원 및 서비스
I’m travel nurse and I work nights… I wish hotels would offer early check in for workers who work nights
2023년 6월에 2박 숙박함

4/10 - 별로예요

PEGGY

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was not up to par as advertised.
2023년 6월에 2박 숙박함

2/10 - 너무 별로예요

Alexis

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No star hotel. $8 per person breakfast..,DIRTY no cleaning staff at all, bathroom stinks and room smells moldy, a local shelter would be more suitable, pitiful staff members, waitlist for linens
2023년 6월에 3박 숙박함

2/10 - 너무 별로예요

Mike

2023년 6월에 1박 숙박함

8/10 - 좋아요

Bobby

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The rooms was very clean the staff was excellent but the refrigerator did not keep cold and it was no microwave in our room but we sure appreciate y'all thank you
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Malcolm

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Jenna

가족 여행
We stayed here because we were playing a baseball tournament in Alexandria. It was very convenient to Johnny Downs Park and very easy to get to! The staff was friendly, and the facilities were extremely nice. If we ever come to Alexandria again, I will not hesitate to book here!
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Bonnie

2023년 5월에 1박 숙박함

4/10 - 별로예요

Michael

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had a 3 night stay. In that time, there was no trash pick up, no room cleaning and no clean towels. We begged the front desk for towels; late that night someone delivered 2 washcloths and 2 bath towels; we had three people in the room. Needless to say we had to run to Walmart for towels to finish out the weekend.
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Clarene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Haibin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures are totally deceiving

4/10 - 별로예요

Dana

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
My room was very dusty. The bathroom had all kind of dust residue on the toilet and hair all over the shower. When I came back to my room that night my door was left open by housekeeping and they did not do any cleaning. The refrigerator did not work.
답변 제공: Hotel Staff 님, 2023년 1월 3일
Thank you for your candid feedback. We are in the process of renovation that will address several of the items reported. There is still no excuse for you to find your room less than expected. For that, we apologize. I would like to invite you back to experience the completed project so we can show off the final product. I assure you, you will not be disappointed.

4/10 - 별로예요

Patrick C.

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The whole building was under construction. No sign out front, on building, or on roadway. Painting paper on floor and electrical wiring in hallways. Pool didn't even have water in it. Grounds around building all tore up. No place, within walking distance to go eat.
2022년 11월에 1박 숙박함
답변 제공: Hotel Staff 님, 2023년 1월 3일
Hello- Thank You for your feedback. Yes indeed, we are in the middle of a total property makeover. Although there is never a good time to go through all of this construction, we tried to do it when less folks are traveling. Unfortunately you experienced us during this time, rest assured this is not the finished product. I would love to invite you back once completed to show our finished product.

6/10 - 괜찮아요

Bertrand

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The overall stay was okay due to renovations. Rooms were clean. Shortage of personnel at breakfast service. Bar area was not open at all.
2022년 11월에 2박 숙박함
답변 제공: Hotel Staff 님, 2023년 1월 3일
Hello- Thank You for your feedback. We apologize for not be as expected. Our hotel is indeed completing a full remodel at this time. I would like to assure you our hotel will exceed all expectations once the dust settles and we complete this project. I would like to invite you back to try our hotel again, post renovation.

8/10 - 좋아요

Kiawan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I was unhappy about the pool not being open due to the construction. When there were not any workers working. I feel like it should be states that the pool was closed on web site
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Edgar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: Charlotte 님, 2022년 9월 20일
Edgar,Thank you for the 10 out of 10 score ...The crew really tries to take care of our guest...Hope to see you in the near future...

8/10 - 좋아요

Glenn Mondshine

Noisy
They are upgrading the exterior building meaning noise starts at 7 in the morning. Floors weren't very clean and room didn't smell fresh. Very nice rooms and baths.
2022년 9월에 2박 숙박함
답변 제공: AHIS 님, 2022년 9월 14일
Good evening Mr. Mondshine,We do apologize for any inconvenience the noise may have caused you. We are currently doing renovations before moving over to the Four Points by Sheraton/Marriott brand.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Dorothy

2022년 8월에 1박 숙박함
답변 제공: Priscilla Cotton 님, 2022년 8월 16일
Thank you for the positive score Dorothy! We appreciate your feedback. I will pass it on to our Team here at Avalon. We hope to see you again soon!

10/10 - 훌륭해요

TIFFANY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2022년 6월에 1박 숙박함
답변 제공: Char 님, 2022년 7월 26일
Tiffany, Thank you for the 5 out of 5 scores...we are no longer in the Wndham system...we are Avalon Hotel for the next coupe of months as we get ready to join the Marriott Family as a Four Points...More good things around the cornor

6/10 - 괜찮아요

Priscilla

가족 여행
좋아요: 청결 상태, 객실의 편안함
Decent hotel
The pictures I’d the pool are misleading. It’s decent enough, as in able to swim. There aren’t any pretty fountain type sprays of water and both hot tubs were out of commission. It needs a serious pressure washing too. The lady at check in wasn’t the friendliest and that was told to me at the pool after I met her. The ice machine on the first floor was out too. Didn’t get breakfast so I can’t comment as to it. It’s not a horrible hotel, and I know everyone has shortages so I’m not trying to be too harsh but it could definitely use some improvement. Also whoever stayed in our room before us left clothes and a towel that housekeeping didn’t get
2022년 6월에 1박 숙박함
답변 제공: Char 님, 2022년 7월 26일
Priscilla, I am so sorry that the dates of your stay was right in the middle of issues with the pool...those issues as far as the fountains have been repaired...Also the jacuzzies are going away as we get ready for a fire pit and grilling area by the pool. Your housekeeping issues were reported to the housekeeping supervisor and more training was done to help insure those things do not happen .Hope when you are in town again you stop by...We are out of the Wyndham family so we can get ready to join the Marriott Family in the next few months as they get our property management system together.

6/10 - 괜찮아요

Jo

It was okay for a quick stop. Not what you would expect for a Wyndam property.
2022년 6월에 1박 숙박함
답변 제공: Char 님, 2022년 7월 26일
Hi Jo, If you would please call me to discuss where we did not live up to the Wyndham reputation...318-619-3300 I would love to hear what your experience was so we can improve....

2/10 - 너무 별로예요

Lal bahadur

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Air condition make noise. Couldn’t sleep. Swimming pool not working.
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Stay!
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay!
2022년 5월에 1박 숙박함
답변 제공: Char 님, 2022년 7월 26일
John, Thank you for the 5 out of 5 on the review... Please come check us out again...we are going to get some more upgrades...Good things firepit, outdoor grilling area...Library in the lobby area, larger fitness room, we will be joining the Marriott family as a FOur Points by Sheraton...

10/10 - 훌륭해요

Rhea

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

TreKendria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 2박 숙박함

10/10 - 훌륭해요

Kathleen Haley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and efficient
This hotel has a clean modern look, the staff is extreemly friendly and kind. The rooms have a lot of places for electronics. The shower was powerful .
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Courtney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful lobby area!!
2022년 4월에 1박 숙박함

4/10 - 별로예요

Kristin

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스
Stayed in the 2-room suite with my grandchildren with the plan to use the pool. Apparently, the fence was down so the pool was off limits??!? The response from the front desk was disappointing. Food left in fridge from previous guest and missing silverware/cups, so dining in room was not as pleasant as I would have liked.
2022년 4월에 2박 숙박함