외관

홈2 스위트 바이 힐튼 알렉산드리아 여행 후기

3 out of 5
홈2 스위트 바이 힐튼 알렉산드리아
3800 Alexandria Mall Dr, Alexandria, LA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 419개 이용 후기 중 299개" "
평점 8 - 좋아요. 419개 이용 후기 중 72개" "
평점 6 - 괜찮아요. 419개 이용 후기 중 27개" "
평점 4 - 별로예요. 419개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 419개 이용 후기 중 9개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Michael,We are delighted to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future for another memorable visit.

10/10 - 훌륭해요

Victoria Starr

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in. Room was spacious.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 13일
Hi Victoria,We're thrilled to hear that you had a quick check-in experience and that you found your room spacious. Providing efficient service and comfortable accommodations is important to us, and we're glad that we could meet your expectations in these areas. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Shalonda

2023년 12월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 31일
Hi Shalonda,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 - 괜찮아요

Ann

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Only ok
Took really long time check in. Heat unit so loud difficulty getting to sleep. Bathroom door heavy and difficult to move.
2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 26일
Hi Ann,Thank you for sharing your feedback about your recent stay with us. We understand the importance of a swift and efficient check-in, and we will review our procedures to ensure a smoother experience for our guests in the future. Your comments about the heat unit and the difficulty with the bathroom door are also noted, and we will assess the situation to make necessary adjustments for improved functionality. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Francisco

2023년 12월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 26일
Hi Francisco,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another good stay
Stay was good, no issues.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Dear Guest, Thank you for taking the time to share your positive feedback about your recent stay. We're delighted to hear that you had a good experience with us and that no issues were encountered. We greatly appreciate your kind words and hope to welcome you back for another seamless stay in the future.

10/10 - 훌륭해요

Randy

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was great.
답변 제공: Guest Relation Management 님, 2024년 2월 5일
Hi Randy,Thank you for your feedback! We're delighted to hear that you had a great experience with our staff. Providing friendly and helpful service to our guests is a top priority for us, and we're pleased that we met your expectations in this regard. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

10/10 - 훌륭해요

Bonny

2023년 12월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 6일
Hi Bonny,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 - 훌륭해요

Wanita

2023년 11월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 14일
Hi Wanita,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

2/10 - 너무 별로예요

Patrick

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Patrick,We apologize for any inconvenience you may have experienced during your stay. We would appreciate it if you could reach out to us directly with any feedback you may have, so that we can address the issues and ensure a better experience for our future guests.

10/10 - 훌륭해요

Yenesis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Way better than courtyard
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Yenesis,Thank you for choosing our hotel and sharing your feedback. We strive to provide exceptional experiences for our guests and we're thrilled to hear that your stay was an improvement from your previous experience. We appreciate your support and hope to welcome you back again in the future.

10/10 - 훌륭해요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Sliding, damaged bathroom door did not allow for proper privacy. Dealt with it Alerted front desk upon checkout.
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 15일
Hi Lisa,Thank you for your feedback regarding your recent stay at our hotel. Our maintenance team will be immediately informed about the problem, and they will work promptly to repair or replace the damaged door to ensure that future guests do not encounter similar issues. We hope to have the opportunity to welcome you back and provide a much-improved experience in the future.

10/10 - 훌륭해요

Clint

2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 14일
Hi Clint,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 - 훌륭해요

Priscilla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 11월 8일
Hi Priscilla,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hometown trip with grandkids
I took my grandkids back to my home town to show them the schools I attended & the town I grew up in. Our room was large & AC cooled wonderfully . The beds were very comfortable. The kids loved the indoor pool & said the water was warm & felt great. The desk clerks were attentive & very pleasant. Our room had a full size fridge, sink, microwave, & coffeemaker. The breakfast was good. The hotel is close to restaurants and shopping including the Alexandria mall which was a really nice mall. I have no complaints & would definitely stay here again.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Deborah,Thank you for your positive feedback! We're glad to hear that you and your grandkids enjoyed the spacious room, comfortable beds, and refreshing indoor pool. It's great to know that our attentive desk clerks and the convenience of in-room amenities met your needs and hope to have you back for a future stay.

6/10 - 괜찮아요

Mike

좋아요: 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 18일
Hi Mike,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 - 너무 별로예요

Steve

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Room was not clean. Hair in the shower. Food crumbs in pull out sleeper sofa. Toilet worked, sometimes. Will not stay here again! Cannot recommend! Very disappointed.
2023년 10월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 10월 17일
Hi Steve,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is of great importance, and we will be addressing each of these issues with our housekeeping and maintenance teams to ensure they are resolved promptly. We genuinely appreciate your understanding, and we hope you may consider giving us another opportunity to provide you with a more satisfactory and enjoyable stay in the future.

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall very nice
The stay was great. The room was very clean and organized. The only flaw I saw was that in the shower on the floor there was a very long crack that needs to be repaired before someone injures themselves or get an infection.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello Joe,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our shower and your insights regarding our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 - 훌륭해요

RANDY

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 30일
Hello RANDY,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 - 훌륭해요

Jamie Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Jamie Ross,We're delighted to hear that you had a great experience at our hotel! We hope to welcome you back soon for another memorable stay.

10/10 - 훌륭해요

Blaze

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 17일
Hi Blaze,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and quiet. The price was decent. I would return.
2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 16일
Hi Daniel,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you had a positive experience and enjoyed the cleanliness and quiet atmosphere of our hotel. We're also glad that you found the price to be reasonable and that you had a comfortable stay. Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back in the future.

8/10 - 좋아요

Mitzi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Nice place to stay this was our second year staying for the Dixie world’s series only thing was towels was an issue but the hotel was full and I’m sure kids using a lot!
2023년 7월에 7박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 7일
Hi Mitzi,Thank you for your continued loyalty and for choosing our hotel! We truly appreciate your kind words and feedback. We're delighted to hear that you enjoyed your stay with us once again. It's always a pleasure to welcome back returning guests like yourself. We take guest feedback seriously, and we'll use this input to improve our services and ensure that all guests have a comfortable and pleasant experience, even during peak occupancy. Thank you once again for your patronage, and we're looking forward to welcoming you back for another great stay!

10/10 - 훌륭해요

Crystal

2023년 8월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 28일
Hi Crystal,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

10/10 - 훌륭해요

Maria

2023년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 8월 17일
Hi Maria,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

8/10 - 좋아요

LINDA 님, Saint Louis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms are showing age - carpet frayed, window blind broken, barn door gets stuck. That being said, everything was clean and the staff was friendly and helpful.
답변 제공: Manager 님, 2023년 7월 28일
Hello LINDA,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 - 훌륭해요

Yazeed

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 30일
Hello Yazeed,Thank you so much for the incredible rating. We look forward to your next visit.

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 25일
Hi Jesse,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay for families. We loved the indoor pool and that they provided some beach towels for use. We booked a suite, and it was very roomy. Room had no ice bucket, and it took asking three people three different times to get one. Stopper in bottom of tub needed to be replaced. But overall, wonderful!! Would stay there again with small kids.
2023년 7월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 19일
Hi Jennifer,Thank you for your positive feedback! We are thrilled to hear that you had a wonderful experience at our hotel and that you found it to be a great place for families. We're delighted that you and your family enjoyed the indoor pool and the convenience of having beach towels provided for your use. Creating a comfortable and enjoyable experience for families is important to us, and we're pleased that our amenities added to the enjoyment of your stay. We understand the importance of having all the necessary amenities readily available for our guests, and we will address this internally to ensure that our guests' requests are handled promptly and efficiently. We look forward to the pleasure of welcoming you and your family back for another wonderful stay in the future.

8/10 - 좋아요

Monte

가족 여행
별로예요: 숙박 시설 상태 및 시설
This place is beat up, needs major repairs
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Monte,Thank you for being a valued guest and for providing us the feedback regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 - 훌륭해요

Jerry

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 16일
Hello Jerry,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 - 훌륭해요

Abiyah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was great!
2023년 7월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 13일
Hi Abiyah,Thank you for your positive feedback regarding our staff! We're delighted to hear that you had a great experience with them. We prioritize providing excellent service and ensuring that our guests feel welcomed and well taken care of throughout their stay. We're thrilled that our staff exceeded your expectations and contributed to a positive experience. Thank you for choosing our hotel, and we look forward to welcoming you back for another great experience.

2/10 - 너무 별로예요

Gerald

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The room had an unpleasant odor. The only soap available was in the shower stall. There were no trash bins in the room. The breakfast area trash was over flowing so people had to leave their dirty paper plates on the counter. There were no utensils to eat with. I left the hotel three days early.
2023년 5월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 7월 12일
Hi Gerald,Thank you for bringing these issues to our attention. We will investigate the matter regarding the smell in your room and take immediate steps to eliminate any unpleasant odor to ensure that our guests have a pleasant stay. We will also review our housekeeping procedures to ensure that soap and trash bins are consistently available in convenient locations within the rooms. Additionally, we will reinforce our cleaning procedures to prevent such issues from occurring in the future and ensure that utensils are readily available for all guests during breakfast hours. We hope you will give us another opportunity to provide you with the exceptional experience you deserve.

8/10 - 좋아요

Eugenio

좋아요: 직원 및 서비스
Expected Better
Expected better. Poor condition of room. Poor AC. Poor blinds. several plugs not working. Quality service and breakfast.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Eugenio,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast and your insights regarding our service. We hope to someday have another opportunity to host your stay.

8/10 - 좋아요

Glory

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 23일
Hello Glory,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Cindy

2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Cindy,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 - 훌륭해요

Shaun

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the indoor pool. I wish it was heated or had a jacuzzi.
2023년 6월에 2박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 19일
Hi Shaun,Thank you for your feedback. We're glad to hear that you enjoyed our indoor pool. Your feedback is valuable to us, and we will take it into consideration as we evaluate and make improvements to our facilities. We appreciate your patronage and hope to have the opportunity to provide you with an even better experience in the future.

10/10 - 훌륭해요

Annassa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots of space for families.
2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 6월 4일
Hi Annassa,We greatly appreciate your kind words and are thrilled to hear that our accommodations were well-suited to your family's needs. Your 5/5 rating means a lot to us, and we would be honored to host you and your family again soon!

10/10 - 훌륭해요

Josey 님, Farmers Branch

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 31일
Hi Josey,Thank you for taking the time to share your 5-star rating and positive feedback. We are glad you had a clean and enjoyable stay with us. We hope to have the pleasure of welcoming you back soon!

10/10 - 훌륭해요

Shalonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my 1st stay so much, that I returned for another 3 nights. My husband and I feel really comfortable here.
2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 30일
Hi Shalonda,Thank you for your 10/10 rating and positive feedback. We are thrilled to hear that you had an enjoyable experience during your first stay and felt comfortable at our hotel. We greatly appreciate your continued business and look forward to hosting you and your husband for another enjoyable stay!

10/10 - 훌륭해요

Shalonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I stayed here while my mother was in the hospital and it was extremely comfortable and convenient. They provided complimentary breakfast and washer/dryer use - which I needed on my week’s long stay. All hotel staff were excellent and professional. The lovely ladies of their cleaning crew were just so kind and accommodating. The breakfast was great with many options. The front desk were always eager to assist my husband and I. We have decided to make this our “home” when visiting home.❤️ And finally, I really want to thank Marissa at the front desk, again, for her kindness and thoughtfulness. She helped me to extend my stay so effortlessly. It was a blessing to me and my family. Thank you Home2Suites!😊
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 27일
Hello Shalonda,We appreciate that you've taken the time to share with us regarding our staff and your comments about our breakfast. We hope to see you again in the future.

10/10 - 훌륭해요

Arnold

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 14일
Hi Arnold,Thank you for giving us a perfect rating! We are thrilled to hear that you had an enjoyable stay at our hotel. Our team takes pride in providing our guests with exceptional service, and we are glad to see that our efforts have met your expectations. Thank you again for your business, and we look forward to welcoming you back soon.

8/10 - 좋아요

steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We only stayed one night as we were passing through. They has a very nice room with a full size refrigerator. They also had a very nice indoor pool, which is lovely after a long drive. The only complaint is the breakfast, not many options at all. The pancake batter where you make your own pancakes wasnt coming out and was edible. We were disappointed so we stopped and got breakfast elsewhere. The location is good and has plenty of restraunts near by.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello steven,Thank you for sharing this experience with us. We truly value you feedback with regards to our location and also our breakfast. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 - 좋아요

Willie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was friendly guest services. It was clean. It was in good area with plenty of choices for eatting.
2023년 5월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 9일
Hi Willie,Thank you very much for the rating and positive comments! It's wonderful to see that we were able to provide you with a pleasant experience, as we strive to do so for every guest. We look forward to welcoming you again soon!

6/10 - 괜찮아요

Christopher

별로예요: 숙박 시설 상태 및 시설
Come on Hilton, you can do better
The hotel looks neglected. Even just a fresh coat of paint would help it to look better. One of two elevators was out of order. The TV in our room did not work. Breakfast was convenience-store quality, maybe worse, and the woman serving it was surly. Reception staff were more appropriate at check-in and check-out. The room was clean and spacious and the bed was comfortable. Aside this and the front desk staff, there wasn’t much to like about this hotel.
2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 9일
Hi Christopher,Thank you for taking the time to provide a rating and feedback regarding your recent stay. We are delighted you enjoyed our clean and spacious room, comfortable bed, and the service of our staff. Your feedback is valuable to us, and we will address your concerns and work to enhance our hotel's amenities and facilities to ensure complete guest satisfaction. We hope to have you again soon and impress you with our continuous improvements.

10/10 - 훌륭해요

John

단체 여행, 연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome fridge, microwave and restroom
2023년 5월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 5월 9일
Hi John,Thank you for sharing your 5/5 rating and feedback regarding your recent stay with us. We are glad you found the fridge, microwave, and restroom in your room awesome. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 4박 숙박함
답변 제공: Manager 님, 2023년 4월 29일
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 - 훌륭해요

Tamela

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Ok stay
There were no towels in our room. I had to go downstairs and get them. The doors on our floor need to be painted. The hotel is going down in appearance. It used to look so clean and bright.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 29일
Hello Tamela,Thank you for sharing this honest review and feedback about our towels and comments about our room. We hope to see you again in the future.

10/10 - 훌륭해요

Jeremie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check-in process! The staff memeber was nice !!! Clean rooms
2023년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 4월 10일
Hi Jemenie,Thank you so much for taking the time to share your 5-star rating and positive feedback. We are so glad to hear you had a wonderful experience with us. We hope to welcome you back soon for another memorable stay!

4/10 - 별로예요

Denisse

2023년 4월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 4월 10일
Hi Denisse,Thank you for taking the time to rate our hotel. It saddens us to learn that your recent experience with us fell short of your expectations. We appreciate your business and hope you'll give us another chance to show you the improvements we've made to our hotel.