Dear Linda,We're sorry to hear about your recent experience and the negative score on Expedia. Your feedback is important to us. Please contact us directly with further details so we can address your concerns and make improvements.Best regards,Marcio ReisCustomer Care Officer

Dear Mrs. Samantha,Thank you so much for choosing to stay with us and for taking the time to share your wonderful experience. We are thrilled to hear that Rui at the front desk made such a positive impact on your stay with his exceptional service. It brings us great joy to know that Rui went above and beyond to make your trip memorable by providing helpful suggestions, addressing any concerns promptly, and ensuring that no requests went unanswered. We will be sure to pass along your kind words to him, as we know he will be delighted to hear that he made such a positive impression on you.We're delighted that you enjoyed your stay in our fabulous two-bedroom suite overlooking the ocean, and we're glad that the self-catering option met your needs perfectly.Thank you once again for your recommendation, and we look forward to welcoming you back for another wonderful stay in the future.Kind regards,Cynthia H.Customer Care Officer

Dear Mrs. Samantha,Thank you immensely for your wonderful review! We are thrilled to hear that you had a fabulous two-month stay with us. Your kind words about Rui's professionalism, helpfulness, and dedication mean a lot to us. We are incredibly proud to have him as a member of our team, and we will be sure to pass along your appreciation to him personally. We are delighted that you felt well taken care of during your time with us. Providing outstanding service to our guests is our top priority, and we are thrilled to hear that we succeeded in making your stay memorable.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another wonderful experience.Kind regards, Cynthia H.Customer Care Officer

Dear Denise,Thank you for sharing your feedback with us. We appreciate your observations regarding your recent stay at our hotel.We're glad to hear that you found the room clean and enjoyed the beautiful location by the sea. However, we apologize for any inconvenience caused by the distance and steps to the restaurant. Your comments regarding the signage for alternative routes and the atmosphere of the outside entertainment area are duly noted, and we will certainly take steps to address these areas for improvement.Regarding the use of paper and plastic cups in the restaurant, we adhere to certain policies for hygiene and safety reasons, but we understand your concerns and will review this aspect to ensure a more convenient experience for our guests.Once again, we appreciate your valuable feedback, which helps us to continually improve our services. We hope to have the opportunity to welcome you back in the future for an enhanced experience.Warm regards,Marcio ReisCustomer Care Officer

Dear guest,Thank you so much for your review! We are thrilled to hear that you enjoyed your experience with us. Customer satisfaction is our top priority, and we are delighted to have met your expectations.Your feedback is invaluable to us as we continually strive to enhance our services. We look forward to serving you again in the future.Kind regards,Cynthia H.Customer Care Officer

Dear Cherry,Thank you for sharing your feedback with us. We appreciate your comments about our hotel grounds and beachfront location. We apologize for any inconvenience you experienced regarding the room type and the response from reception. We understand that this was not up to your expectations. We also apologize for the issues you encountered with the A La Carte restaurants and the overall atmosphere. Your feedback will be shared with the appropriate teams to improve our offerings. We strive to provide excellent customer service and we sincerely apologize that we fell short during your stay. We value your feedback as it helps us to improve.

Dear Longzhao,Thank you for your kind words! We're thrilled to hear that you enjoyed our excellent location by the beach and found it convenient to explore the nearby shopping stores. We strive to make our guests' experience as enjoyable as possible. We hope you had a great time and we look forward to welcoming you again soon!

Dear Ken,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay at our resort. It's wonderful to know that you found our rooms and pools to be nice and that our location beside the beach enhanced your experience. We're also glad that you enjoyed our good food and that our staff was friendly. Your feedback means a lot to us and we hope to have the pleasure of welcoming you back soon!

Dear Stephanie,Merci beaucoup d'avoir partagé votre avis sur notre hôtel ! Nous sommes ravis de constater que vous avez apprécié l'entretien et la propreté de notre établissement, ainsi que la grande taille de notre hôtel et le grand choix de restaurants. Notre personnel est dévoué à rendre votre séjour agréable et nous sommes heureux de voir que cela a été le cas pour vous. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

Dear ManonYour 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.

Dear Ayaz,Thank you for your feedback on your recent stay at our hotel. We appreciate your kind words about our helpful and friendly staff. We are also happy to hear that you enjoyed the food at our buffets, especially the fresh salads and desserts. We apologize if the fast food options did not meet your expectations. We take note of your comments about the wine as well. Once again, thank you for your feedback. We value your support and look forward to welcoming you back in the future.

Dear Purushottam,Thank you for the wonderful feedback! We're thrilled that you enjoyed our all-inclusive options and found our selection of food and entertainment to your liking. It's great to hear that our location was convenient for you, close to the main streets but still peaceful. We appreciate your recommendation to visit Old Town Albufeira as well. We hope to have the pleasure of welcoming you back soon!

We're beyond thrilled to receive your perfect 10-star rating! Your support inspires us to continue delivering unparalleled service.

Dear Ms. Helena, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We are pleased to hear that you found our hotel to be nice, and you appreciated our convenient location close to the beach and the friendly service provided by our staff.We apologize for any inconvenience you experienced regarding the cleanliness of your room. Our housekeeping team typically provides cleaning each two days and this information is in the welcome letter. We value your feedback and use it to enhance the experience for all of our guests. We hope you will consider staying with us again in the future, and we'll make every effort to ensure a more satisfying and comfortable visit.Kind regards,

Dear RosaThank you for your review, we look forward to welcoming you back shortly to Muthu Clube Praia da Oura.Kind RegardsMarcio ReisCustomer Care Officer

Dear Ryan,We're truly sorry to hear about your recent experience at our hotel. This is certainly not the level of service we aim to provide. We appreciate your feedback and will address these issues to ensure they do not recur in the future. We apologize for any inconvenience you faced and hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Marcio ReisCustomer Care OfficerMuthu Clube Praia da Oura

Estimado BelkisAgradecemos mucho sus amables palabras sobre la amabilidad de nuestro personal, especialmente de Cristian Ramírez, Bruno, Jackeline y Hugo. Siempre estamos comprometidos en brindar un excelente servicio con una sonrisa.Esperamos que, en general, haya disfrutado de su estancia y que nos dé la oportunidad de servirle nuevamente en el futuro.Atentamente,Marcio ReisCustomer Care Officer

Dear Robert,Thank you so much for your kind feedback! We're thrilled to hear that you loved our hotel and found it great for families. We take pride in our lovely pool and convenient beach location. We hope you had a fantastic time and that you'll visit us again soon!

Dear Nick, Thank you for your feedback. We look forward to welcoming you back soon!

Dear NeilGreetings from Muthu Clube Praia da OuraThank you ever so much for your delightful score! We were absolutely thrilled to know that you had such a positive experience with us.We take great pride in delivering exceptional service and ensuring our customer's satisfaction, so it's immensely rewarding to receive such positive feedback. Looking forward to welcoming you back soonKind RegardsMarcio ReisCustomer Care Officer

Dear Johann,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of a peaceful and comfortable environment for our guests. Rest assured, we will take your comments into consideration for future improvements. If there's anything else we can do to assist you, please don't hesitate to let us know.

Dear Daniela, Thank you for your feedback. We look forward to welcoming you back soon!

Sr Francisco, Obrigado por dedicar um tempo para compartilhar seus comentários após sua recente estadia. Estamos muito felizes e satisfeitos por termos conseguido criar uma experiência agradável e fazer a diferença para você. Agradecemos seu feedback específico e construtivo, pois essas interações nos ajudam a identificar áreas para melhorias, bem como a uma melhor compreensão das expectativas de nossos clientes, permitindo-nos superá-las melhor no futuro. Minha equipe e eu esperamos sua próxima estadia e esperamos que suas futuras visitas.

Dear Guest,We would like to take this opportunity to thank you for taking the time to write a review.It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. Your appreciation has been shared with Anabela and my team and we are motivated to strive for excellence.We greatly value your patronage and look forward to welcoming you back.We hope to see you again soon.Kind regards,Customer Care.

Dear Guest,Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. We will definitely revisit our training and I will personally look into this matter to ensure our Ambassadors are more meticulous and careful in their work. Do gives another chance to serve you in near future.Best Regards,Suman RawatResident Manager

Cher Monsieur Jean,Cela nous préoccupe énormément que vous ayez quitté nos côtes avec une impression négative, nous apprécions vraiment vos commentaires car ils nous donnent toujours l'occasion de nous améliorer et nous nous excusons vraiment pour la gêne occasionnée. Selon nos dossiers, vous avez réservé une chambre avec terrasse standard qui n'a pas de vue particulière pour obtenir une option de surclassement avec vue sur la mer/piscine. Notre heure de départ standard est de 10h00 et AI termine avec elle,Donnez-nous une autre chance de vous servir dans un avenir proche.Cordialement,Souman RawatGestionnaire résident

Dear Mr. Gurupdesh,Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you.Hotel is going under a phased renovation process which will included all part of the hotel. Your room was given in accordance to the booking. We truly value the opinions of our guests, so rest assured that the point you highlighted will be shared with team and that we will definitely continue our pursuit for excellence in our services and seek ways to enhance our guests’ experience.Do give us another chance to serve you in near future.Best Regards,Suman RawatResident Manager

Dear Ms. Ingrida,Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. Hotel is going under a phased renovation process which will included all part of the hotel. The pictures shown on any website are for illustration purpose only. Actual room may vary due to different layout and room location.We truly value the opinions of our guests, so rest assured that the point you highlighted will be shared with team and that we will definitely continue our pursuit for excellence in our services and seek ways to enhance our guests’ experience.Do give us another chance to serve you in near future.Best Regards,Suman RawatResident Manager

Dear Guest,We have limited parking which is free for our in house guest and same cant be reserved. Do give us another chance to serve you in near future.Best regards,Suman RawatResident Manager

Gentile Signor Davide,Grazie per aver condiviso un feedback con noi. Siamo felici di leggere che ti sia piaciuta la nostra bella struttura molto ampia dotata di ogni comfort.Non vediamo l'ora di darti il benvenuto di nuovo in un prossimo futuro.Distinti saluti,Suman RawatDirettore residente

Estimado Sr. Juan,Gracias por compartir sus comentarios con nosotros. Durante el almuerzo tenemos buffet con menú ciclista. Tenemos más de 50 canales que están disponibles en diferentes idiomas. Contamos con personal multilingüe para atender a huéspedes de todo el mundo. Realmente valoramos las opiniones de nuestros huéspedes, así que puede estar seguro de que el punto que destacó se compartirá con el equipo y que definitivamente continuaremos nuestra búsqueda de la excelencia en nuestros servicios. y buscar formas de mejorar la experiencia de nuestros huéspedes.Danos otra oportunidad de servirte en un futuro cercano.Saludos,Suman RawatEncargado del edificio

Chère Madame Shirley,Merci d'avoir partagé vos commentaires avec nous. Nous sommes heureux de lire que vous avez aimé l'hôtel et que vous avez passé un séjour confortable.Nous sommes impatients de vous accueillir à nouveau dans un proche avenir.Cordialement,Souman RawatGestionnaire résident

Dear Karla,Lamentamos mucho escuchar que tu experiencia en nuestro hotel no cumplió con tus expectativas. Nos disculpamos por cualquier inconveniente que hayas experimentado con el aire acondicionado. Agradecemos tus comentarios y los tomaremos en cuenta para mejorar nuestros servicios. Estaremos encantados de recibirte nuevamente y brindarte una experiencia satisfactoria en el futuro. ¡Gracias!

Dear Dan, Thank you for your feedback. We look forward to welcoming you back soon!

Dear Mr. Cesar, Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. Do give another chance to serve you in near future. Best Regards, Suman Rawat Resident Manager

Dear Luis,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced. We strive to provide accurate and up-to-date information to our customers. We appreciate your patience and understanding.

Dear Mr. Issam, Thank you for sharing feedback with us. We look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

Dear Mr. Leandro, Thank you for sharing feedback with us. We look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

Your 10-star review is a remarkable achievement. We're dedicated to maintaining this extraordinary level of excellence.

Dear Scott, We are glad you enjoyed your stay with us and thank you for your feedback, as our guest's satisfaction is our top priority. With the best location in the city, close to the beach, it truly becomes a great value proposition for all of our guests. We look forward to welcoming you again soon in the near future. Kind regards

Dear Ms. Bulford Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. As per our records you booked for standard room and it was offered according to that. Standard checkout time is 10.00am and information about the same is available while make the reservation on website. We will definitely revisit our training and I will personally look into this matter to ensure our Ambassadors are more meticulous and careful in their work. We truly value the opinions of our guests, so rest assured that the point you highlighted will be shared with team and that we will definitely continue our pursuit for excellence in our services and seek ways to enhance our guests’ experience. Do give us another chance to serve you in near future. Best Regards, Suman Rawat Resident Manager

Dear Guest, Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you.As per hotel policy we do not take stag hen party but if they booked with different sources than its difficult to trace them . We look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

Dear Guest, Thank you for staying with us and we look forward to welcome you back in near future. Best Regards, Suman Rawat Resident Manager

Dear Guest, Thank you for sharing feedback with us. We look forward to welcome you back in near future. Best Regards Suman Rawat Resident Manager

Dear Charlotte, Thank you for your feedback. We look forward to welcoming you back soon!

Dear Ms. Florian, Dear Guest, Thank you for sharing feedback on your recent stay with us. It concerns us immensely that you left our shores with a negative impression, we really appreciate your feedback as it always gives us an opportunity to improve and we really apologize for inconvenience caused to you. We truly value the opinions of our guests, so rest assured that the point you highlighted will be shared with team and that we will definitely continue our pursuit for excellence in our services and seek ways to enhance our guests’ experience. Do give us another chance to serve you in near future. Best Regards, Suman Rawat Resident Manager

Dear Guest, Thank you for sharing feedback with us. We are happy to read that you liked our hotel location. Extra bed is always on extra charges . We have multipurpose soap in the washroom /kitchen area in dispenser. If we have prior information about the guest with mobility we try to allocate the room near the reception area. We look forward to welcome you back in near future. Best regards, Suman Rawat Resident Manager

Dear Guest, Thank you very much for your comments and feedback. We are delighted to hear that you had a wonderful stay with us and mention the hotel’s location and spacious rooms. Best regards,