Front of property - evening/night

Reviews of Four Seasons Vilamoura

4 out of 5
Four Seasons Vilamoura
Rua da Holanda, 507, Loulé

Reviews

9.0

Wonderful

Rating 10 - Excellent. 367 out of 597 reviews" "
Rating 8 - Good. 171 out of 597 reviews" "
Rating 6 - Okay. 33 out of 597 reviews" "
Rating 4 - Poor. 14 out of 597 reviews" "
Rating 2 - Terrible. 12 out of 597 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Pieter

Liked: Cleanliness, amenities, property conditions & facilities
Great proximity to Old Village and Pinhal golf course! The 2bd / 2ba apartment was spacious with a functional kitchen! Nice pools, decent gym and helpful staff round out the property!
Stayed 4 nights in Mar 2024
Response from Josias Gonçalves │ Reservations Department on Mar 20, 2024
Dear Pieter,We sincerely appreciate your kind and genuine feedback regarding your latest stay at Four Seasons Vilamoura Resort (FSVR).It will be a pleasure to host you once again in the near future.Yours sincerely,

10/10 Excellent

Valentin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We arrived and were greeted by helpful staff who were very friendly and polite and they made sure we had all the necessary information and knowledge for the trip and we had a great time and we enjoyed it very much, we will go back there again.
Stayed 2 nights in Nov 2023
Response from Josias Viegas Gonçalves on Nov 26, 2023
Dear Velntim, Thank you for your 5-out-of-5 review. Our team looks forward to welcoming you once again in the near future.Yours sincerely,

10/10 Excellent

joel

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Josias Viegas Gonçalves on Oct 26, 2023
Dear Joel,Thank you for your 10-out-of-10 review. Our team looks forward to welcoming you once again in the near future.Yours sincerely,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Place to stay for a Holiday. Very Clean and well looked after by the Staff.there. Food a bit expensive.
Stayed 9 nights in Sep 2023
Response from Josias Viegas Gonçalves on Oct 8, 2023
Dear David,Thank you for your five-out-of-five review. Our team is pleased to know that you had a great time. Looking forward to welcoming you back.Yours Sincerely

10/10 Excellent

Gerard Antony, Clitheroe

Traveled with group
Liked: Cleanliness, property conditions & facilities
Fantastic
Stayed 4 nights in Sep 2023
Response from Best Wishes, Josias Viegas Gonçalves on Oct 4, 2023
Dear Mr. Anthony,Fantastic is one of our favourite adjectives. Thank you so much for sharing your review publicly, we really do appreciate it.Looking forward to welcoming you many more times in the near future.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Four Seasons Vilamoura makes for a delightful holiday. Clean and comfortable. Staff are friendly and informative, always willing to help. The close vicinity to the Old Village gives it an added bonus. Third time staying there and have never been disappointed
Stayed 8 nights in Sep 2023
Response from Jose do O on Oct 3, 2023
Dear Mr Joseph, We are extremey happy with your review with a five-out-of-five score. Looking forward to welcoming you back soon.Yours sincerely, Jose do O

6/10 Okay

Malia

This property desperately needs an update. It is stuck in 1990. Food was pretty bad at the restaurant as well. Overpriced for what it was. We were expecting so much more for a Four Seasons property.
Stayed 1 night in Aug 2023
Response from Jose do O on Oct 3, 2023
Dear Malia, Thank you for your post. We appreciate it. We apologize for not meeting your expectations. We are not part of the Four Seasons Hotel chain. Best wishes, Jose do O

10/10 Excellent

MUBARAK

Liked: Cleanliness, property conditions & facilities
Its very good for families.
Stayed 5 nights in Aug 2023
Response from Jose do O on Oct 3, 2023
Dear Mr Mubarak, The entire team would like to thank you and your family for choosing Four Seasons Vilamoura Resort, the number one family-friendly tourist complex, your home from home. We look forward to welcoming you back in a near future. Yours sincerely, Jose do

8/10 Good

Kamran, Brooklyn

Traveled with family
Liked: Cleanliness, amenities
Friendly staff, nice area. The property is a little dated, but it’s located in an excellent area.
Stayed 7 nights in Jul 2023
Response from Jose do O on Oct 3, 2023
Dear Mr Kamran,The entire team would like to thank you and your family for choosing Four Seasons Vilamoura Resort, the number one family-friendly tourist complex, your home from home.We look forward to welcoming you back in a near future.Yours sincerely, Jose do O

10/10 Excellent

David Ernest

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding hotel, staff went out of their way to be helpful. Breakfast and dinner buffets were delicious!
Stayed 7 nights in Jun 2023
Response from Rúben de Oliveira │ Four Seasons Vilamoura Resort on Jun 27, 2023
Dear Mr David Ernest,The entire team would like to thank you and your family for choosing Four Seasons Vilamoura Resort, the number one family-friendly tourist complex, your home from home.We look forward to welcoming you back in a near future.Yours sincerely,Rúben de Oliveira Public Relations Manager, Reservations Agent & Revenue Executive

10/10 Excellent

Andrew David

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Rúben de Oliveira │ Four Seasons Vilamoura Resort on Jun 27, 2023
Dear Mr Andrew David,We are very happy with your review with a five-out-of-five score.Looking forward to welcoming you back in a near future.Yours sincerely,Rúben de Oliveira Public Relations Manager, Reservations Agent & Revenue Executive

10/10 Excellent

Ivor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, perfectly maintained rooms and public areas, comfortable beds!
Stayed 8 nights in Apr 2023
Response from Jose do O on Jun 18, 2023
Thank you for your review. Look forward to welcoming you back in a not too distant future.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2023
Response from Jose do O on Jun 18, 2023
Thank you for your review. Look forward to welcoming you back in a not too distant future.

10/10 Excellent

Bryn

Traveled with family
Liked: Cleanliness, room comfort
So clean and tidy.. perfect place to relax. Beds could do with new mattresses and a bit dated in areas.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, room comfort
Great hotel
Staff were exceptional. Facilities very good and very secure. Would definitely go again
Stayed 7 nights in Apr 2023

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, room comfort
Great family getaway for Easter
Fantastic getaway location. Great hotel and amenities. We had a 2 bedroom suite for a family of 5. It was perfect. Great view of the pools from our balconies, and the apartment was well equipped with everything we needed to make small meals in. As it was Easter break, the hotel wasn't too busy.
Stayed 4 nights in Apr 2023

10/10 Excellent

Glen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Four Seasons is a well made, well run and very attractive resort. The surroundings are beautiful, it is in a beautiful region of Algarve and near excellent beaches and boating marinas. One would go to Vilamoura for town, shops, meals and boats. For beaches and seaside attractions, one would go to Quarteira, a lovely seaside resort nearby. We can walk to Vilamoura, but for Quarteira, use the FREE Linha Verde bus transport.
Stayed 5 nights in Feb 2023

10/10 Excellent

Murilo

Stayed 1 night in Dec 2022
Response from Four Seasons Vilamoura Resort on Dec 26, 2022
Dear Murilo,We would like to thank you, esteemed customer, for choosing Four Seasons Vilamoura Resort (FSVR), the number one family-friendly tourist complex, your home from home.The entire FSVR team will be more than happy with your 10 out of 10 score.Wishing you nothing but the best this holiday season and looking forward to welcoming you back.Yours sincerely,Rúben de OliveiraFour Seasons Vilamoura Resort — Feel happy, feel home

2/10 Terrible

Stephen

Disliked: Amenities, property conditions & facilities
I paid for four nights in mid-November 2022 but when I checked in at the property late afternoon it seemed deserted with just one receptionist and one bar person. Having located the barman, I ordered a beer in the bar which had been recently painted and was covered in decorating sheets. I did not stay very long as the smell of paint was overwhelming. I was shown to my room which looked as though it was decorated in the 1980's and had a small TV on a side wooden table. I went back to Reception and complained immediately and was shown another room which was larger but also dated and drab. I decided to leave, checked out and headed for the Hilton Vilamoura where I had stayed a few times previously in a huge room and received excellent service. I asked the receptionist for a refund but was told that I would have to contact Expedia which I did but to date I have had no success. The company's attitude seems to be to say sorry but to take no action to resolve a customer complaint. In conclusion, please avoid this hotel as the images on the Expedia website are misleading and in my opinion the property does not deserve its 4 star rating. Overall, a very terrible experience!

8/10 Good

Karen, Batheaston

Liked: Cleanliness

10/10 Excellent

Claire

Stayed 6 nights in Oct 2022
Response from Jose do O on Nov 13, 2022
Thank you for your recent evaluation, which is very much appreciated. hope to see you back soon.

10/10 Excellent

philip

Traveled with family
Liked: Cleanliness, room comfort
Good standard of accommodation
Nice accommodation. Stay would be better if closer to centre and main supermarkets.
Stayed 7 nights in Sep 2022
Response from Jose do O on Sep 21, 2022
Thank you for your recent feedback, which is very much appreciated. Hope to see you back soon. Best wishes.

10/10 Excellent

Alex

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022
Response from Jose do O on Sep 21, 2022
Thank you for your recent feedback, which is very much appreciated. Hope to see you back soon. Best wishes.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Fabulous property and our studio apartment was fantastic, had everything you could possibly need, very well equipped. Staff super friendly.
Stayed 2 nights in Sep 2022
Response from Jose do O on Sep 21, 2022
Thank you for your recent feedback, which is very much appreciated. Hope to see you back soon. Best wishes.

10/10 Excellent

Mr shane

Traveled with family
Liked: Cleanliness, room comfort
Family of 6 holiday
Excellent place for family of 6. Spacious 2 bedroom apartment. Fantastic pools to cater for all ages. Beautiful food & very friendly staff. Spotlessly clean apartment and pool area.
Stayed 5 nights in Aug 2022
Response from Jose do O on Sep 21, 2022
Thank you for your recent feedback, which is very much appreciated. Hope to see you back soon. Best wishes.

8/10 Good

Harri

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Marcus Alexander Owen

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Bit like the Algarve itself, place probably peaked in the 80s, bit tatty, don’t be fooled by the Four Seasons label. Great pools though, quiet family environment so good atmosphere, good value for money i suppose.
Stayed 5 nights in Aug 2022
Response from Jose do O on Aug 18, 2022
Thank you for your recent post. We appreciate it. We apologize for not meeting your expectations. We are currently remodelling our biggest apartments, which have higher demands. Hope to see you back. Best wishes.

10/10 Excellent

Bryn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Jose do O on Aug 18, 2022
Thank you for your recent review. Hope to see you back. Our best wishes.

2/10 Terrible

Joseph

Traveled with family
Disliked: Room comfort
Not a Four Seasons Property!
I have no idea how this property is allowed to operate under this name. Look it up on Four Seasons actual website. They DO NOT have a property in the Algarve. This property is extremely outdated, the service is subpar, most of the services advertised were not offered and most importantly they are operating under the name Four Seasons when they are not in fact an actual Four Seasons property. They are NOWHERE NEAR Four Seasons standards. I do not recommend staying here as I cannot support a fraudulent business or an outdated, subpar hotel. Hotels.com should not be allowing bookings for this property under false pretenses.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Lovely 4 seasons stay
Had a lovely stay. Staff are very helpful and polite. Hotel is very clean and in a great location
Stayed 14 nights in Jul 2022
Response from Jose do O on Aug 18, 2022
Thank you for your posted comments, which we really appreciate. Our apologies for replying so late... We hope to see you back. Best wishes

10/10 Excellent

Jerrod

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, room was spacious and comfortable, great service from check in to check out. More of a quiet area which is perfect if you are looking for a peaceful area to relax and unwind. Supermarket just down the street (5 min walk) for any essentials. Food was pretty good at the restaurant. Pool area is wonderful. Would definitely stay again!
Stayed 4 nights in Jul 2022
Response from Jose do O on Aug 18, 2022
Thank you for your posted comments, which we really appreciate. Our apologies for replying so late... We hope to see you back. Best wishes

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Margaret

Traveled with family
Liked: Cleanliness
Swimming pool was great, well cared for by an excellent member of staff
Stayed 8 nights in Jul 2022
Response from Jose do O on Aug 18, 2022
Thank you for your posted comments, which we really appreciate. Our apologies for replying so late... We hope to see you back. Best wishes

10/10 Excellent

sadie

Traveled with family
Liked: Cleanliness, room comfort
Highly recommend!
Beautiful family friendly hotel with great pools and in a perfect location! We booked a 2 bed apartment for us and our 2 children which was perfect - it was lovely and spacious with great facilities. The breakfast was perfect and the kids loved it too. A small supermarket is just round the corner which was super convenient and the taxi into the Marina was only around €4! The hotel was amazing, the staff were lovely and welcoming and the swimming areas were fab. We will definitely book here again in the future!
Stayed 5 nights in Jun 2022
Response from Jose do O on Aug 18, 2022
Thank you for your posted comments, which we really appreciate. Our apologies for replying so late... We hope to see you back. Best wishes

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Sinead

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2022

8/10 Good

Kathleen

Liked: Cleanliness
Stayed 6 nights in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in May 2022
Response from Jose do O on May 31, 2022
Thank you for your comments, which are appreciated. Keep safe and hope to see you back. Best wishes.

10/10 Excellent

Cheryl Thoria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous place to stay beautifully maintained and friendly staff - apartments are equipped to a very high standard with daily maid attendance - stayed here multiple times and standard remains consistent
Stayed 4 nights in May 2022
Response from Jose do O on May 31, 2022
Thank you for your comments, which are appreciated. Keep safe and hope to see you back. Best wishes.

10/10 Excellent

Heide, Severance

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was was professional. The apartment was clean and spacious. All kitchen appliances were included. It also featured a washer and dryer. The view from our room was fantastic. I would recommend this hotel and I would definitely stay again.
Stayed 2 nights in Mar 2022
Response from Jose do O on Apr 17, 2022
Thank you for your kind review. We apologize for not answering sooner. See you soon and our very best wishes.

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
This part of Portugal is beautiful. We had a lovely stay. Our apartment was enormous but the fixtures and fittings were pretty dated and the whole place needs a bit of TLC. The indoor swimming pool shut at 5 and the bar closed at 10 which seemed odd. Felt very secure covid-wise.
Stayed 4 nights in Feb 2022
Response from Jose do O on Apr 17, 2022
Thank you for your review. We apologize for not replying sooner. Keep safe and hope to see you back. Best wishes.

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ideally situated, beautiful resort with excellent staff. Accommodation high quality if a little old fashioned. A very pleasant stay.
Stayed 7 nights in Nov 2021
Response from Jose do O on Jan 26, 2022
Thank you for your feedback. It is greatly appreciated. Keep safe and see you soon. Best wishes

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
Fantastic
Fantastic location great layout really comfortable well appointed apartment. Very courteous reception and staff Faultless
Stayed 2 nights in Dec 2021
Response from Jose do O on Jan 26, 2022
Thank you for your feedback. It is greatly appreciated. Keep safe and see you soon. Best wishes

8/10 Good

Sylvia, Coventry

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartments very spacious and cleaned daily. Lovely balcony, ours was overlooking the golf course. Very helpful staff. Walk to the marina took me 30 minutes but I am a slow walker. Assigned deck chairs round the pools was good.
Stayed 6 nights in Oct 2021

10/10 Excellent

Isobel

Liked: Cleanliness, room comfort
Vilamoura Gem
Great hotel and public areas excellent. Bedrooms really clean but a little tired although did not cause any issues. Breakfasts great quality and overall good value for money.
Stayed 2 nights in Oct 2021
Response from Jose do O on Oct 11, 2021
Thank you for your comments. Look forward to welcoming you back.

8/10 Good

KATHERINE

Liked: Cleanliness
Place is lovely but a bit tired - needs a bit of a refurb. Very clean and excellent breakfasts.
Stayed 2 nights in Oct 2021
Response from Jose do O on Oct 11, 2021
Thank you for your comments. These are really appreciated. Look forward to welcoming you back.

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Fabulous Hotel
Fabulous Hotel , Stayed hear quite a few times always good
Stayed 4 nights in Sep 2021
Response from Jose do O on Oct 11, 2021
Thank you for your comments. Look forward to welcoming you back.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time. The staff were incredible. We would definitely stay here again.
Stayed 6 nights in Sep 2021
Response from Jose do O on Oct 11, 2021
We apologize for the delayed reply. Thank you for your comments. These are really appreciated. Look forward to welcoming you back.

10/10 Excellent

Jennifer, Weston super Mare

Stayed 2 nights in Sep 2021

10/10 Excellent

gillian

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021
Response from Jose do O on Oct 11, 2021
We apologize for the delayed reply. Thank you for your comments. These are really appreciated. Look forward to welcoming you back.