외관

페스타나 빌라 솔 골프 & 리조트 호텔 여행 후기

5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 149개 이용 후기 중 50개" "
평점 8 - 좋아요. 149개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 149개 이용 후기 중 31개" "
평점 4 - 별로예요. 149개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 149개 이용 후기 중 2개" "

8.4/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

8/10 - 좋아요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Servicen på stede var det ingenting å utsette på. Maten til frokost og middagsbuffeten var ikke noe særlig. Jeg prøvde burgeren i baren jeg tok to biter men den smakte ikke godt i det hele tatt. Jeg tror det er første gangen jeg ikke har spist opp en burger. Det løste seg ved å ta en drosje til «byen» 10 minutter unna.
2024년 2월에 3박 숙박함
답변 제공: The Team at Pestana Vila Sol 님, 2024년 3월 1일
Dear Mr. Benjamin,Thank you for taking the time to post your review. We are glad you enjoyed your overall Pestana Vila Sol experience. Unfortunately, we were unable to impress you concerning our food. We obviously failed on this occasion and for this we must apologize Please rest assured that we will do our best to improve in the needed areas.Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future.Kind regards,The Team at Pestana Vila Sol

8/10 - 좋아요

Andreas

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: The Team at Pestana Vila Sol 님, 2024년 2월 17일
Dear Mr. Andreas,Thank you for your review and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kindest regards,The Team at Pestana Vila Sol

10/10 - 훌륭해요

Hilary

답변 제공: The Team at Pestana Vila Sol 님, 2024년 2월 17일
Dear guest,Thank you for taking the time to give us this review.It was a pleasure to have you as our guest and we truly hope to welcome you back.Best regards,The Team at Pestana Vila Sol

10/10 - 훌륭해요

Hilary

답변 제공: The Team at Pestana Vila Sol 님, 2024년 2월 17일
Dear guest,We truly appreciate your review, it is so pleasing to read that we meet your expectations. We hope we get to see you again in the near future. Thank you again.Kind regards,The Team at Pestana Vila Sol

8/10 - 좋아요

Wai

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The indoor swimming pool and sauna needs improvement.
2023년 11월에 4박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mr. Wai,Thank you for your nice review and for staying at the Pestana Vila Sol.We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Best regards,The Team at Pestana Vila Sol

8/10 - 좋아요

Damilola Janet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superb. We felt really relaxed! We only had access to Uber from the resort as it is a distance from the old town/city, but we loved every bit of our stay!
2023년 11월에 3박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mrs. Damilola Janet,Thanks for posting your comments of Pestana Vila Sol Hotel. It makes us really happy to know you approved our services. More important than anything to us is the treatment we give to our guests. So, once again, thanks for your compliments. Best regards,The Team at Pestana Vila Sol

8/10 - 좋아요

Carlos

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Caro Señor Carlos,Muchísimas gracias por su reseña! Apreciamos su opinión y comentarios, los cuales nos son de gran ayuda para mejorar nuestro servicio. Esperamos poder darle nuevamente la bienvenida a nuestro hotel.Saludos cordialesEl equipo Pestana Vila Sol

8/10 - 좋아요

Jeanette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nära golfbanan
2023년 11월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mrs. Jeanette,It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Vila Sol.Best regards,The Team at Pestana Vila Sol

6/10 - 괜찮아요

Timothy

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 8박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mr. Timothy,Thank you for sharing your experience with us.We hope to have the opportunity to welcome you back to our Hotel.Kind Regards,The Team at Pestana Vila Sol

10/10 - 훌륭해요

Olamide

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mr. Olamide,We truly appreciate your review, it is so pleasing to read that we meet your expectations. If you're traveling to our area gain soon, don't hesitate to contact us. Kind regards,The Team at Pestana Vila Sol

4/10 - 별로예요

Kim

출장 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Worst food ever.
The buffet dinner was the worst food I can remember eating in a hotel or restaurant....EVER! The room was good, we took 2 dogs and were charged an outrageous €25 for each. The staff were disinterested with the exception of the sommelier in the restaurant who was terrific.
2023년 11월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mr. Kim,We would like to thank you for taking the time to write a review of your stay with us.We do take guest feedback very seriously as we are always looking for ways to improve to ensure maintain the highest standards of service. It upon guest experiences. We are disappointed to hear you didn’t find our buffet dinner offerings excellent. It was a pleasure to have you as our guest and we will be delighted if you return.Kind regards,The Team at Pestana Vila Sol

8/10 - 좋아요

Deborah

2023년 10월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mrs. Deborah,Thank you for your nice feedback and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kind regards,The Team at Pestana Vila Sol

6/10 - 괜찮아요

Bernadette

단체 여행
좋아요: 청결 상태
Not a 5* by any stretch of the imagination. Garden rooms dark and dreary and pathways unsafe due to uneven surfaces and poor lighting. Hotel rooms a bit better but poor Aircon and issues with plumbing
2023년 10월에 1박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Dear Mrs. Bernadette,Thank you for taking the time to share with us your comments and views. We are disappointed to read that we did not meet your expectations and failed to deliver the value you had expected. It was a pleasure to have you as our guest and we will be delighted if you return. Kindest RegardsThe Team at Pestana Vila Sol

8/10 - 좋아요

yvonne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed the relaxed atmosphere, very comfortable being there. Would recommend staying there away from the city life.
2023년 10월에 3박 숙박함
답변 제공: darioottino 님, 2023년 10월 23일
Dear Mrs. Yvonne, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Vila Sol.Kind regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous rooms, lovely pool, terrific breakfast every day, nice bar, and the staff were sheer perfection.
2023년 10월에 6박 숙박함
답변 제공: darioottino 님, 2023년 10월 17일
Dear Mr. David, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

Bruno

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Guest Service Manager 님, 2023년 12월 10일
Estimado Sr. Bruno,Agradecemos a sua avaliação. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-lo no nosso hotel.A equipa do Pestana Vila Sol

8/10 - 좋아요

Marie Pierre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

Marcelo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Maria Antonia

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Gemma

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Erling

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff in the reception have all been great. Very service minded and helpful. Rest of the hotel, food is ordinary and a little below what you can expect for a five star hotel.
2023년 8월에 3박 숙박함
답변 제공: darioottino 님, 2023년 8월 28일
Dear Mr. Erling, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

6/10 - 괜찮아요

Carsten

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Burde ikke have 5 stjerner
Værelser og fællesarealer er nedslidt
2023년 7월에 3박 숙박함

4/10 - 별로예요

Sarah

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함

10/10 - 훌륭해요

Steven

2023년 7월에 1박 숙박함

4/10 - 별로예요

Jason

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Shower debacle.
I had 2 rooms at this hotel. Upon trying to use the shower in both rooms the showers did not work properly. In one room the hot tap stuck on fully open and would not close. In the 2nd room the cold tap stuck on fully open and would not close. It took 4 calls to reception and around an hour to get somebody to come to fix the showers. Due to the delay in us getting ready we missed our evening meal booking. The hotel manager refused to speak to me despite my polite request. The next day on check out the reception staff insisted that we had broken both taps by turning them too tightly. This is absolute nonsense. I've had many thousands of showers and this has never happened before. I think the truth is that these rooms had not been used before this season and the shower parts had corroded due to inactivity. This explains why the guy who delivered our bags insisted we check if the room was ok before we accepted it. All in all the hotel should ensure the room is fit for use before renting it out and they hadn't done so. Blaming us was the cherry on top. Don't stay here there are many better options.
2023년 7월에 1박 숙박함
답변 제공: darioottino 님, 2023년 7월 11일
Dear Mr. Jason,Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologize for not meeting your expectations with your accommodation. Just to refer to your comments, please note that being a Golf Resort we obviously have quite a high occupancy during winter period as well, including your rooms.On the night of the occurrence, our maintenance took about 30 min. to come to your room and change some of the inner parts of both taps in both rooms which were broken. This operation needed a little longer because in the meanwhile fire alarm went on and all resources were diverted to emergency tasks.Please note that at no point our manager on duty refuses to meet you or speak to you, as stated, she was available all night but since you were, understandably, in a hurry you did left the hotel for dinner.She however met you the next morning during your check-out.As stated we are deeply sorry for any incovenience we might have caused but we do hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a pleasure for us to have you as our Guest at Pestana Vila Sol.Kind Regards,Dario OttinoHotel ManagerPestana Vila Sol

8/10 - 좋아요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel pleasant staff. Spacious rooms and clean! Excellent taxi service only 8 mins from Vilamoura marina.
2023년 6월에 3박 숙박함
답변 제공: darioottino 님, 2023년 6월 22일
Dear Mrs. Patricia, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

Derek

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Paul

2023년 6월에 3박 숙박함

4/10 - 별로예요

Joao

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not a 5 star
Not a 5 star… average 3 star at best
2023년 6월에 1박 숙박함

8/10 - 좋아요

Satu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

8/10 - 좋아요

Pearl

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

monique

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely lovely helpful staff. Thank you so much! Beautiful hotel and great if you’re a golfer. Fabulous course! The only down side was the pool water was quite cold so I didn’t swim as much as I would have l liked too. Also a long walk (1 hour ) to the beach but taxi drivers were great! All in all - I would highly recommend this hotel.
2023년 4월에 4박 숙박함
답변 제공: darioottino 님, 2023년 4월 27일
Dear Mrs. Monique, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing Break
Lovely hotel in a fantastic setting. Garden room was very comfortable with great pillows. Only downside was breakfast “hot”foods were at times anything but. Also the hotel is in a residential area and a taxi is required to get to the marina or even a supermarket
2023년 4월에 4박 숙박함
답변 제공: darioottino 님, 2023년 4월 16일
Dear Mr. John, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, Dario OttinoHotel ManagerPestana Vila Sol

6/10 - 괜찮아요

gordon

2023년 4월에 3박 숙박함

10/10 - 훌륭해요

zohaib

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a luxury at an affordable price, clear place, nice breakfast and definitely friendly staff, happy to come and stay again at this place.
2023년 2월에 7박 숙박함
답변 제공: darioottino 님, 2023년 2월 27일
Dear Mr. Zohaib,On behalf of the entire team at Pestana Vila Sol, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charmoso, agradável e tranquilo
Desde a recepção na chegada, a estadia completa, até o check out, tudo foi impecável. Adoramos o hotel, o local, os funcionários, o silêncio, a conveniência, tudo! Levamos nossa cachorrinha yorkie, que também adorou! Fomos na temporada de inverno e estava bastante tranquilo.
2023년 2월에 2박 숙박함
답변 제공: darioottino 님, 2023년 2월 7일
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-loa em breve no nosso hotel!Atenciosamente, A Equipa do Pestana Vila Sol

8/10 - 좋아요

Eva

2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Klas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pestana
Tyvärr var inte rummet klart när jag skulle checka in trots att jag var där 15.30. Lite dåligt men i övrigt väldigt bra.
2023년 1월에 1박 숙박함
답변 제공: darioottino 님, 2023년 1월 10일
Dear Mr. Klas, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances especially during your check-in process. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

Alex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing staff at this hotel, unfortunately my daughter had caught a bug from the uk that only came to fruition on the first day. The
2022년 12월에 3박 숙박함
답변 제공: darioottino 님, 2023년 1월 10일
Dear Mr. Alex, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol,Warm regards, The Team at Pestana Vila Sol

8/10 - 좋아요

Eric

2022년 12월에 1박 숙박함

8/10 - 좋아요

goncalo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Marc 님, Hilton Head

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for golfers. Convenient to visit the area. Rooms are spacious and quiet. Matress needs to be updated. Very clean, great staff. Service at the bar is poor. Dining options on property are limited.
답변 제공: darioottino 님, 2022년 11월 30일
Dear Mr. Marc, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic
This hotel was fantastic and I would highly recommend it .
2022년 11월에 1박 숙박함
답변 제공: The Pestana Vila Sol Team 님, 2022년 11월 18일
Dear Mr. Paul, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest. Best regards, The Team at Pestana Vila Sol

10/10 - 훌륭해요

dean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
Definitely stay again
2022년 9월에 4박 숙박함
답변 제공: GSM|RP 님, 2022년 10월 1일
Dear Mr. Dean, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol

6/10 - 괜찮아요

Abdullah

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The girls in resorption is not good welcoming
2022년 9월에 1박 숙박함
답변 제공: darioottino 님, 2022년 9월 7일
Dear Mr. Abdullah, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Dario OttinoHotel Manager

8/10 - 좋아요

Ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Achámos insuficiente apenas um carrinho de transporte de bagagens no dia da chegada. Atrasou consideravelmente a chegada ao quarto.
2022년 8월에 7박 숙박함
답변 제공: RP|GSM 님, 2022년 9월 2일
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes. Folgamos em saber que no geral correspondemos às suas expetativas, e lamentamos por qualquer incoveniente causado relativamente ao transporte de bagagens. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Vila Sol. Cordialmente, A Equipa do Pestana Vila Sol

6/10 - 괜찮아요

Otavio

별로예요: 청결 상태
Foi muito legal, porém, esperava um pouco mais da qualidade do serviço. Por exemplo, o espaço do jantar estava com sujeira na mesma e entre elas o que gerou uma decepção uma vez que o hotel, supostamente, era cinco estrelas.
2022년 7월에 2박 숙박함
답변 제공: GSM | RP 님, 2022년 7월 18일
Caro Sr Otávio, Gostaríamos de lhe agradecer por ter partilhado a sua opinião sobre a sua estadia no Pestana Vila Sol. O feedback dos nossos Hóspedes é muito valioso para nós, pois ajuda-nos a melhorar o nosso desempenho no dia a dia e a aperfeiçoar a qualidade global do nosso serviço. Lamentamos sinceramente que a sua experiência gastronómica não tenha correspondido às suas expetativas. Partilhámos os seus comentários com a nossa equipa de restauração e estamos a implementar as medidas necessárias para melhorar a nossa oferta. Uma vez mais, agradecemos a sua estadia no Pestana Vila Sol, e esperamos voltar a recebê-lo(a) muito em breve. Cordialmente, A Equipa Pestana Vila Sol

2/10 - 너무 별로예요

Rikki

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 7박 숙박함
답변 제공: GSM | RP 님, 2022년 7월 18일
Dear Mr Rikki, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We appreciate that you chose Pestana Vila Sol for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Vila Sol Team

10/10 - 훌륭해요

Ana Cristina

2022년 6월에 1박 숙박함
답변 제공: GSM | RP 님, 2022년 7월 18일
Cara Sra Ana Cristina, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback positivo. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes. Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Vila Sol. Cordialmente, A Equipa do Pestana Vila Sol

8/10 - 좋아요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 11박 숙박함
답변 제공: GSM | RP 님, 2022년 7월 18일
Dear Mr.Tom, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made. It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit. Warm regards, The Team at Pestana Vila Sol