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머큐어 베니도름 여행 후기

4 out of 5
머큐어 베니도름
Avenida de Panama, 5, Benidorm, Alicante

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 90개 이용 후기 중 60개" "
평점 8 - 좋아요. 90개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 90개 이용 후기 중 7개" "
평점 4 - 별로예요. 90개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 90개 이용 후기 중 1개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Gunnlaugur M.

연인과의 여행
좋아요: 청결 상태
Hotel not my style
2024년 3월에 4박 숙박함
답변 제공: Mayte O - Gex, Mercure Benidorm. 님, 2024년 3월 22일
Dear Gunnlaugur, We are sorry if Mercure Benidorm could not suit with your preferences. Regards,

10/10 - 훌륭해요

Benjamin

2024년 3월에 3박 숙박함
답변 제공: Mayte O - Gex, Mercure Benidorm. 님, 2024년 3월 25일
Dear Benjamin,Thank you very much for your review. We are thrilled to hear how much you enjoyed your stay and we look forward to welcoming you back soon. Kind regards,

10/10 - 훌륭해요

Tina

2024년 2월에 1박 숙박함
답변 제공: Mayte O - Gex, Mercure Benidorm. 님, 2024년 3월 22일
Dear Tina, Thank you for such a good scoring, for us it mean you have an amazing experience with us. We look forward to welcome you back.Regards,

10/10 - 훌륭해요

Jelter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mooi hotel met goede service en verzorgd ontbijt. Op wandelafstand van het strand.
2024년 1월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2024년 1월 25일
Dear Jelter, Thank you very much for this nice feedback. We will be waiting for your next visit. Kind regards,

10/10 - 훌륭해요

Jelter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2024년 2월 9일
Dear Jelter, Thank you for such a nice scoring, we hope to welcome you back very soon. Regards,

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were extremely helpful and professional The Hotel was extremely clean and fresh
2023년 12월에 6박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2024년 1월 25일
Dear Mary, We are glad to verify you had a lovely experience with us, even that our staff was a highlight for you. We hope to welcome you back very soon. Kind regards,

10/10 - 훌륭해요

Adam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas break
Good service from start to finish. Really good breakfast. Good location. Couldnt fault anything.
2023년 12월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 12월 30일
Dear Adam, Thank you for such a lovely feedback about your recent stay at Mercure Benidorm. We are looking forward to welcome you very soon. Regards,

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the food and the help from front desk, the rooms were nice too, a bad price on expedia. Do wish the pool was heated though as in the later months it catches no sun at all.
2023년 12월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 12월 30일
Dear Paul, Thank you for giving us the highest score, our best reward. For us, it means the experience has met your expectations. We hope to welcome you back very soon. Regards,

10/10 - 훌륭해요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 12월 20일
Gracias por regalarnos la máxima puntuación. Es nuestra mayor recompensa. Esperamos daros la bienvenida de nuevo muy pronto. Un saludo,

10/10 - 훌륭해요

Marcus

2023년 11월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 12월 20일
Dear Marcus, We are glad you have enjoyed your experience and we hope to welcome you back soon. Regards,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스
The customer service we received was excellent, even before our stay and continued during our visit. The Standard Room we had was quite small, but met all of our requirements. Two minor points, the toilet door was unusual in that it opened outwards with a low budget handle and the wardrobe had a cane drop down cover, which was not matching the quality of the rest of the room. Just minor points, as we had a super stay.
2023년 11월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 11월 29일
Dear David,Thank you for taking the time to share your feedback with us.We appreciate your kind words towards the staff and feel really satisfied that you enjoyed this brand new hotel, its design and its food at Malaspina Restaurant.We will consider your suggestion for future improvements, and hope we have the opportunity to welcome you again in the near future. Kind regards.

10/10 - 훌륭해요

Dionne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, great location, very clean, good value.
2023년 11월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 11월 29일
Dear Dionne,We are excited to know that you have enjoyed a great experience and we are looking forward to welcoming you again.Regards

10/10 - 훌륭해요

Kayleigh

2023년 11월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 12월 20일
Thank you for giving us the highest score, this is our best reward. We hope to welcome you back very soon. Kind regards,

8/10 - 좋아요

Jenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 11월 15일
Dear Jenny, Thank you for this nice scoring regarding to your recent stay with us. Hoping to welcome you back very soon. Regards,

10/10 - 훌륭해요

ronald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old town Mecure hotel
Very good stay in old town. Had deluxe room at the Mercury hotel. had a large veranda which faced the pool and was a sun trap all afternoon. Great location for beach and old town. Breakfast was good with lots of choice and cava on arrival was a lovely touch. Only negative was pool area is so covered by trees and shrubs that getting the sun was nearly impossible the few beds that did had people leaving towels on loungers from early so never available. We went the beach which was 18euro for 2 beds and a parasol. Glad we packed hoodies and tracksuit for evenings as can get windy and temperature drops. Great places to eat and plenty of bars in old town. Try Tapas alley and long walks along the spotless promenade stopping to people watch and having another beer.
2023년 10월에 4박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 11월 10일
Dear Ronald, Thank you for sharing this lovely review about your impression at Mercure Benidorm. We hope to welcome you back very soon.Regards,

10/10 - 훌륭해요

Tonia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 10월 29일
Dear Tonia, Thank you for giving us the hight score regarding to your recent stay at Mercure Benidorm. We hope to welcome you back very soon.Regards,

8/10 - 좋아요

william

2023년 10월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 10월 21일
Dear William, Thanks you for valuating your recent stay with us.We are glad you have enjoyed the experience and we hope to see you again in a near future. Regards,

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for the beaches, nightlife, and old town.
2023년 10월에 4박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 10월 12일
Dear Carol, Thank you for such a nice feedback about your recent stay at Mercure Benidorm. We are looking forward to welcome you very soon. Regards,

4/10 - 별로예요

charles

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great location shame about the breakfa facilities
Breakfast is a cattle market only two coffee machines for 100+ guests. Each machine takes over a minute to make one cup, it’s ground brewed and the poured and then flushes the spout. Absolutely useless system. Pool is very sunbathing unfriendly. Too many trees.
2023년 9월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 10월 5일
Dear Charles, Thank you for sharing your feedback with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.In reference to the issue you mentioned about the queues at the coffee machines to get hot water for breakfast. We have been aware of it and we are trying to improve it. A water-only heater has been installed and it has been located in the breakfast buffet to speed up this service and avoid customers waiting at the coffee machines. We are following up the new measure and hope it will help our guests enjoy a more fluid breakfast without queues.We are sorry if the experience in our breakfast have overshadow the rest of your stay.Regards,

8/10 - 좋아요

Esther Jacqueline van der

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In de binnentuin heerlijk rustig na de drukte v d stad
2023년 9월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 9월 30일
Beste Esther,We zijn blij om te weten dat je een geweldige ervaring hebt gehad en we kijken ernaar uit je weer te mogen verwelkomen.Al het beste,

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 6박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 9월 30일
Dear Andy, Thank you for giving us the highest scoring. Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Espectacular para repetir una y otra vez
El hotel es espectacular, tanto habitaciones como piscina y destaca la amabilidad de todo el personal. Se agradecería la opción de media pensión en la comida o pensión completa. Falta personal en el Restaurante que implica lentitud en el servicio pero la comida y la amabilidad del personal compensan. Mención especial a las antiguas camareras del Benilux en el desayuno que siguen igual de serviciales y amables haciéndote sentir como en casa. Hemos tenido algún inconveniente a lo largo de la estancia pero el Hotel se ha esforzado con creces en solventarlo y compensarnos. Muchas gracias y volveremos seguro!
2023년 8월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 9월 5일
Estimad@ Anónimo, Gracias por compartirnos tus impresiones. Que hayáis tenido la mejor experiencia posible en Mercure Benidorm y nuestro personal haya contribuído a ello, es lo más importante para nosotros. Esperamos que volváis una vez más para cumplir nuevamente con vuestras expectativas. Un saludo,

10/10 - 훌륭해요

Rafayel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo muy bien
Personal inmejorable, todos muy amables. Todo muy limpio y cómodo. Tuvimos problemas con el aire acondicionado y nos cambiaron de habitación sin problemas y se portaron muy bien con nosotros.
2023년 8월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 8월 23일
Estimado Rafayel, Estamos muy contentos de que la experiencia en Mercure Benidorm. haya sido positiva y os hayáis sentido tan bien tratados. Estamos deseando daros la bienvenida de nuevo. Un saludo

10/10 - 훌륭해요

Gregorio

2023년 8월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 8월 23일
Dear Gregorio, Thank you for giving us the maximun score. We hope you come back soon. Regards,

8/10 - 좋아요

G

2023년 8월에 1박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 8월 23일
Estimad@ G, Gracias por compartirnos tu valoración. Un saludo,

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
So nearly perfect!!
2023년 7월에 4박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 8월 8일
Dear Matthew, We are glad to verify you had enjoyed your experience at Mercure Benidorm. We hope to welcome you back soon. Regards,

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
friendly personal.
2023년 7월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 7월 30일
Dear Robert,Thank you for sharing your impressions with us.It makes us very happy to know that our staff was also a highlight in your stay and we look forward to welcoming you back in the near future.Regards,

10/10 - 훌륭해요

Rafaela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
O hotel é maravilhoso. Super moderno, acolhedor e agradável. A área exterior é de cortar a respiração, é um autêntico oasis. O pequeno almoço era muito bom. Já o jantar, penso que poderia ter mais variedade, mas ainda assim o que tinha era bom. Recomendo muito este hotel para umas férias em casal ou em família. Superou as minhas expetativas. A localização também é perfeita, é de rápido acesso à praia, restaurantes e supermercados.
2023년 7월에 4박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 7월 27일
Prezada Rafaela,Obrigado por nos recomendar para esta plataforma e pela boa avaliação.Nossa maior recompensa é que nossos clientes gostem da experiência conosco.Estamos ansiosos para recebê-lo de volta,Uma saudação,

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are going to stay in Benidorm and want tranquility - this is the place! The staff are extremely helpful and kind; the property is immaculate and well maintained; the food and beverages are top notch; in short, this is the place to relax, decompress, and enjoy the sunshine of Spain!
2023년 6월에 1박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 7월 27일
Dear Christopher,Thank you for giving us this scoring and recommending us by this channel. Our greatest reward is that our guest enjoy the experience with us.We are looking forward to welcoming you back,Regards,

2/10 - 너무 별로예요

Beatrice

2023년 6월에 1박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 7월 27일
Estimada Beatrice, Nos gustaría que nos contactara para saber a qué es debida su puntuación, ya que somos un hotel muy joven que buscamos mejorarnos día a día. Un saludo,

6/10 - 괜찮아요

Louise

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, service could improve.
Nice hotel. Service at dinner disappointing. Very slow to order drinks, remove dirty plates and replenish hot food. Breakfast service much better
2023년 6월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 7월 27일
Dear Louise, Thank you for sharing your impressions with us. We will share your comment with the corresponding department. We very appreciate you sharing your concerns, and we hope to have the opportunity to welcome you back.Regards,

6/10 - 괜찮아요

Nabil

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Most of the staff members are friendly, others are not. The knowledge of gastronomic basics is - from my perspective - not lived (also here pointing to the most of the staff). The food is okay but flavorless. Sure, one of the best hotels in Benidorm but there need to be a lot of improvements to be achieved by management and staff. Really nice interior!
2023년 6월에 8박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 7월 27일
Dear Nabil, Thank you for sharing your impressions with us. We will pass the comment to the corresponding department. As you know we are a young hotel and we take into account our guest opinions to keep impoving. We hope to welcome you back in a future. Regards,

10/10 - 훌륭해요

Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing hotel worth every penny
Amazing hotel. Staff are extremely attentive. Hotel was clean and very nice. Greeted on the way in and out. We had a couple issues in our room with the tv but they were sorted in less than 10 minutes! The pool was so nice and there was an outside seating area which was lovely to have a drink there. Breakfast was fresh and good variety! Cannot wait to stay here again
2023년 6월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 6월 30일
Dear Grace,Thank you for recommending us for this channel.That you rate us with the best score fills us with joy. It is our reference to verify that you have enjoyed an unforgettable experience at Mercure Benidorm. We hope to see you here again soon.Regards,

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overall nice modern hotel close to beach!
A very nice recently modernised hotel in the slightly quieter part of Benidorm, 5 mins from the beach. Overall was very happy, you will have a good time not be disappointed. Staff were all very friendly, however trying to get their attention was sometimes a challenge/ a bit slow. Food & breakfast was top notch! Only real criticism is why put glass doors/ showers on the WC?
2023년 6월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 6월 16일
Dear, We greatly appreciate your feedback on your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback, and I will share your comment with our team as we work to continuously improve the quality of our services. We hope to have you back very soon.All the best,

10/10 - 훌륭해요

VERÓNICA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un oasis de tranquilidad
Es un hotel precioso, parece un vergel en medio de la ciudad. La playa de Poniente está cerca. La habitación muy cómoda, el baño limpio y nuevo. El jabón de la marca Nuxé que olía fenomenal. Tuvimos un problema con el funcionamiento del aire acondicionado y lo solventaron rápidamente. El personal es amable, aunque al haber varios camareros que se acababan de incorporar a la plantilla, en ocasiones iban un poco perdidos. Yo soy celiaca y tenían pan sin gluten disponible bajo petición, el chef súper atento me explicó qué podía y qué no podía comer en la cena. Incluso una noche me cocinó una carne aparte, es de agradecer :-). Solo puntualizar que el pan lo meten al microondas y sale super blando y seco... los panes sin gluten deben hornearse para que se puedan comer bien, ya que es un pan especial y cuesta que esté bueno. Enhorabuena al equipo del hotel
2023년 6월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 6월 12일
Estimada Verónica,Estamos muy contentos de leer este feedback tan positivo. Calificarnos con la mejor puntuación nos llena de alegría y orgullo. Es un placer saber que ha disfrutado de la experiencia en Mercure Benidorm y comprobar que el resultado de nuestro esfuerzo merece la pena. Esta es nuestra referencia para comprobar que han disfrutado de una experiencia inolvidable en Mercure Benidorm, cumpliendo con vuestras expectativas.Tomaremos nota del detalle del pan y pasaremos la información al departamento correspondiente. Esperamos tenerte de vuelta muy pronto.Un saludo,

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 6월 16일
Dear Gary,Thank you for sharing this score with us.That you have had the best possible experience at Mercure Benidorm is the most important thing to us.We hope you come back once more to meet your expectations once again.All the best,

10/10 - 훌륭해요

Evelyne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel has been recently refurbished to a high standard. Through out the decorations are muted creams & taupes. I had a standard room which was ample for two people sharing I particularly liked the large balcony and how the shower, toilet & wash basin were all separate from each other. The beds were really comfy. The staff were all very helpful especially the reception as they spoke a good standard of English. The swimming pool isn’t heated and was pretty chilly. They should put a notice by the pool saying you can’t reserve sun loungers as a poor boy comes up to you after 10 mins to tell you your towels will be taken if you leave them unattended. The breakfast & dinner options had plenty of choices but I think some nights there were too many fish options. The hotel is the far end of the noisy parts but close enough to walk in if desired. The weather was awful for a few days it would of been nice if they had laid on some entertainment whilst we stuck in the hotel waiting for the rain to stop.
2023년 5월에 7박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 28일
Dear Evelyne, We are so happy reading this message. It is a pleasure to know that you have enjoyed the experience at Mercure Benidorm and verify that the result of our effort is worth it, just to receive feedback from happy guests like you.I will pass on your satisfaction to the team and, obviously, we hope to be able to welcome you again very soon.Warmest regards,

8/10 - 좋아요

Patricia

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel in not the best area.
Relatively new hotel. Very clean. Good breakfast. Comfortable bed. Had a power cut, couldn't open door, safe, no water. An announcement on a board would have been helpful, as no communication about the situation. Other than that couldnt fault.
2023년 5월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 27일
Dear Patricia, Thank you for taking the time to share a review.We are delighted to read the hotel came up to your expectations due to the modern facilities and comfort of our new Mercure Benidorm. We are sorry for any inconvenience we may have caused you due to the unforeseen electrical problem, as it was something outside the hotel.We hope to have the opportunity to welcome you back very soon.Kind regards.

10/10 - 훌륭해요

Melanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super Hotel
Lovely hotel , friendly staff , very clean. I would definitely recommend this hotel. Great location and only 5 minutes to beach
2023년 5월에 1박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 26일
Dear Melanie,We are very happy that you rate us with the highest score, since this refers to the fact that the experience at Mercure Benidorm met your expectations.We hope to have you back very soon.All the best,

8/10 - 좋아요

GUILHERME

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Will look for alternative next time
Tourist hotel with an abundance of guests from the UK. Small rooms facing a pool. Sun loungers reserved by guests with towels since before breakfast. Hotel very close (5 min walk) to beaches. Breakfast very average but free.
2023년 5월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 26일
Dear Guilherme, Thank you for your assessment, which we take into account to continue improving.We are glad you have enjoyed our location and breakfast. Regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 26일
Dear Anonymous, Thanks for such a nice scoring, we hope to welcome you back soon. Regards,

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the better hotels in Benidorm
Lovely hotel, great location. Friendly staff. 2 small issues. Limited number of sunbeds around the pool and a little slow on the check in process
2023년 4월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 6일
Dear Gary, Thank you for sharing your opinion with us. We are happy to read you have enjoyed your experience at Mercure Benidorm. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we will consider your suggestions for future improvements, We very appreciate you sharing your concerns, and we hope to welcome you back in the near future.Regards,

8/10 - 좋아요

marion

2023년 5월에 1박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 26일
Dear Marion, Thanks you for you scoring, we hope to have the opportunity to welcome you again. Regards,

10/10 - 훌륭해요

antonio

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 1일
Estimado Antonios, Muchas gracias por tan positiva valoración. Nos alegra que hayas encontrado en Mercure Benidorm, el sitio dónde disfrutar de un ambiente de relax y un diseño único. Esperamos volver a verte pronto. Saludos,

10/10 - 훌륭해요

jan

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 26일
Dear Jan, We are very happy that you rate us with the highest score, since this refers to the fact that the experience at Mercure Benidorm met your expectations.We hope to have you back very soon.All the best,

10/10 - 훌륭해요

Jamie

2023년 4월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 26일
Dear Jamie,We are delighted to know that you have enjoyed a wonderful experience and we are looking forward to welcoming you back.All the best,

8/10 - 좋아요

Angel vicente

2023년 4월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 4월 28일
Estimado Ángel, Gracias por recomendarnos por esta plataforma y esperamos volver a darte la bienvenida muy pronto. Un saludo,

8/10 - 좋아요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, lovely stay
Great hotel, lovely stay
2023년 4월에 3박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 4월 28일
Dear John, Thank you for sharing your feedback with us. We are glad you have enjoyed your stay at Mercure Benidorm and we hope to have the opportunitie to welcome you again in a near future. Regards,

10/10 - 훌륭해요

Inés

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buen hotel. Habitación bonita, piscina agradable, personal muy atento.
2023년 4월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 4월 18일
Estimada Inés,Gracias por esta puntuación tan positiva. Nos hace muy felices saber que nuestro personal ha contribuido a que tengas la mejor experiencia en Mercure Benidorm. Esperamos daros la bienvenida muy pronto para cumplir nuevamente con vuestras expectativas. Un saludo,

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함
답변 제공: Mayte O – Guest experience, Mercure Benidorm. 님, 2023년 5월 1일
Estimada Bárbara, Muchas gracias por esta valoración tan positiva, esperamos que vuelvas pronto a Mercure Bendiorm y disfrutas de otra fantástica experiencia. Saludos,