리셉션

햄프턴 인 & 스위트 - 달라스 앨런 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 - 달라스 앨런
830 West Stacy Road, Allen, TX

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 578개" "
평점 8 - 좋아요. 1000개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 79개" "
평점 4 - 별로예요. 1000개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 28개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, love the area. Room was great. Liked the shower. Very clean.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Cynthia, thank you for your feedback. Your praise for the Hampton Inn & Suites Dallas-Allen delights us. We're thrilled to hear you found our team members amicable and enjoyed the location. We always aim to provide well-appointed rooms and maintain high cleanliness standards. It's gratifying to read that you had a positive experience. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

William

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스
Everything was well, will stay again.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
William, it's wonderful to hear that your stay at Hampton Inn & Suites Dallas-Allen went smoothly. We appreciate your support and are thrilled you'll join us again. Safe travels until then.

8/10 - 좋아요

Samantha

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the stay was good. I can’t complain about one night. The room seemed clean and everything was in working order. The staff could have been a little friendlier, but nothing to go crazy over.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Samantha, it's fantastic to hear you had an overall satisfying stay at the Hampton Inn & Suites Dallas-Allen. We are pleased that you found our accommodations to be clean and functional. However, it's regrettable to hear that our team members' hospitality didn't meet your expectations entirely. We strive to provide warm, welcoming service, and your comments will be used as a reminder for our team to always exceed our guests' expectations. We look forward to making your next visit even more enjoyable.

8/10 - 좋아요

Valarie

단체 여행
좋아요: 편의 시설/서비스
The location is wonderful for me and my party needs
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Valarie, it's uplifting to know that you found the location of Hampton Inn & Suites Dallas-Allen perfectly suited to your needs. We hope to welcome you and your party back for another remarkable stay soon.

10/10 - 훌륭해요

Kay 님, Kerens

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice prpperty
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Thanks for the outstanding rating, Kay!We're delighted your time at Hampton Inn & Suites Dallas-Allen was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - 훌륭해요

maria eugenia nahle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bien
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 4일
Maria, nous sommes ravis que vous ayez apprécié votre séjour au Hampton Inn & Suites Dallas-Allen. Il semble que notre hôtel ait répondu à vos attentes. Nous sommes impatients de vous accueillir à nouveau dans un avenir proche !

8/10 - 좋아요

Gil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the stores and good restaurants
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 2일
Gil, we're delighted you appreciated the convenient location of Hampton Inn & Suites Dallas-Allen. Being within close proximity to wonderful shops and dining places is indeed an advantage. We're looking forward to welcoming you back on your next visit to Dallas.

10/10 - 훌륭해요

Charlie

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable! Staff seemed happy and helpful!
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Charlie, it's wonderful to hear you found the Hampton Inn & Suites Dallas-Allen to be welcoming and comfortable. We're delighted our team members added to the positivity of your stay. Your positive review means a lot to us and we hope to serve you again in the future!

10/10 - 훌륭해요

Jan 님, Clyde

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were checked in by a very pleasant experienced young lady. The room was nice, clean and comfortable. Thank you for a pleasant stay.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 17일
Jan, we appreciate your high praise! It's wonderful to hear that you had such a positive experience with our team member at check-in at Hampton Inn & Suites Dallas-Allen. We're pleased you found your room to your liking and your stay enjoyable. Your kind words are cherished and we look forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Leonardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a fun staycation and plan to make it a regular visit here.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Leonardo, it's exceptional to see that you enjoyed your staycation at Hampton Inn & Suites Dallas-Allen. We're thrilled that we could contribute to your fun-filled experience and we're already looking forward to your regular visits.

6/10 - 괜찮아요

Mark

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
We appreciate the feedback, Mark.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 - 괜찮아요

Victor

출장 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Victor, it's evident from your rating that your experience did not meet your expectations. We're dedicated to improving the experience of every guest and invite you to share any specifics of your stay that could have been enhanced. This feedback will serve as a guide for us in making necessary improvements. We'd appreciate another chance to deliver an improved service to you in the future.

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed it
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Katherine, your succinct feedback is very much appreciated. We're glad to hear you enjoyed your stay at Hampton Inn & Suites Dallas-Allen. We sincerely hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Thanks for the perfect rating!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hampton Inn & Suites Dallas-Allen.Have a wonderful day!

10/10 - 훌륭해요

Harry

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Harry, thank you for your time in leaving a review. We're delighted you stayed with us at Hampton Inn & Suites Dallas-Allen and look forward to welcoming you back again.

6/10 - 괜찮아요

Tim

연인과의 여행
In the room itself, the pulldown privacy shade did not go all the way down leaving our window gap open a good 6 inches or so - not only is there a privacy issue, but in the morning the sun was beaming through. Both the solid shade & sheer layered shade was locked in place, seemingly designed/engineered as such so it could not be raised or lowered to see outside at all beyond the gap near the bottom.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Tim, thank you for sharing your experience. It's disappointing to hear that the room's window shade wasn't meeting your expectations. It seems like this may have affected both your privacy and comfort. Although the design of the shades is to provide a balanced mix of light and privacy, it sounds like it didn't serve its purpose in your case. Your feedback is invaluable and this issue will be reviewed with our team. We hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

Sandranel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
My reservation specifically asked for a mobility access room because one of us is a bilateral amputee confined to a wheelchair. When we arrived at 6pm there were no accessible rooms available and they wanted to put us in a fifth floor room. It was New Year’s Eve and their solution was to check around with their sister properties to see what was available. We stayed in a “regular” room at the Allen property because it made no sense to go wandering around Dallas on New Year’s Eve trying to find a motel that could accommodate us. I made this reservation in early November. There is no excuse for giving away our room.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Sandranel, we sincerely apologize for the difficulties you experienced during your stay regarding the allocation of a suitable room type. It's absolutely essential for us to cater to the specific needs of all our guests and we understand your frustration. Rest assured, we'll work harder in future to prevent such mishaps and ensure you receive the room that you initially reserved. We appreciate your understanding and patience.

8/10 - 좋아요

Shneidine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 26일
Shneidine, thank you for choosing the Hampton Inn & Suites Dallas-Allen and leaving a rating. We're glad your experience was positive, and we look forward to hosting you again in the future.

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 22일
Scott, thank you for the perfect rating for Hampton Inn & Suites Dallas-Allen. Our team is thrilled to see that your stay met your expectations. We hope to serve you again soon. Safe travels!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Charles, thank you immensely for taking the time to rate the Hampton Inn & Suites Dallas-Allen. We're delighted to understand we met your expectations and we hope to have the pleasure of welcoming you back in the near future.

10/10 - 훌륭해요

Rachanee

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Thank you for this excellent rating, Rachanee!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hampton Inn & Suites Dallas-Allen! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great overnight stay!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Jennifer, it's fantastic to hear that you had an enjoyable overnight experience at Hampton Inn & Suites Dallas-Allen. We certainly aim to please and your feedback confirms that we're achieving our goal. We look forward to having you with us again for another great stay.

10/10 - 훌륭해요

Lynn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Thanks, Lynn! It's outstanding your time at Hampton Inn & Suites Dallas-Allen was fantastic. We can't wait until your next visit!

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
all ok
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 29일
Richard, we are delighted to learn your stay at Hampton Inn & Suites Dallas-Allen met your needs. It's our priority to ensure our guests feel well-taken care of. We hope to see you again soon.

10/10 - 훌륭해요

latonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Right next to outlet. Friendly. Good breakfast
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 28일
Latonya, it's delightful to know you enjoyed your stay at Hampton Inn & Suites Dallas-Allen and took full advantage of our convenient location next to the shopping outlets. We're thrilled our breakfast options satisfied you and our amiable colleagues enhanced your experience. We hope to welcome you back for another exceptional visit.

10/10 - 훌륭해요

Myisha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay as we celebrated my daughter’s 8th Birthday!!
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 24일
Myisha, it's wonderful to hear that you had such an enjoyable experience while celebrating a special occasion at the Hampton Inn & Suites Dallas-Allen. We hope your daughter's 8th birthday was filled with joy and that we were able to contribute to these cherished moments. We look forward to welcoming you back for future celebrations.

6/10 - 괜찮아요

Richard

가족 여행
The window shade did not work. I asked for it to be fixed, they said they would send someone up but did not. We were never offered to have the room serviced; it was not for the two days. Overall a reasonable place to stay but seemed a bit worn.
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 11월 20일
Richard, we appreciate your feedback. It's unfortunate to hear about the inconvenience with the window shade and the shortcoming in our follow-up service. We strive to ensure that each guest's room is serviced daily, and we shall revisit our procedures to improve in this area. We are also in the process of refreshing our property to provide a better experience. We are looking forward to hosting you again under improved conditions.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only thing missing is a washer/dryer
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 18일
Since the lack of a washer/dryer was a minor inconvenience, we appreciate the feedback and will certainly give it due consideration. It's encouraging to hear that you enjoyed your stay at Hampton Inn & Suites Dallas-Allen regardless. We hope to welcome you back soon!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One housekeeping visit in a six day stay.
2023년 11월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 11월 13일
John, we appreciate your note about your recent visit to our Hampton Inn & Suites Dallas-Allen. We apologize if the frequency of housekeeping support didn't meet your expectations. Please rest assured, our team members strive to provide optimal service and comfort for all our guests. We value your feedback and will use it for improving our future guest experience. We hope to welcome you back for a more satisfying stay.

6/10 - 괜찮아요

Toni

좋아요: 청결 상태, 직원 및 서비스
Good visit
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 11일
Toni, thank you for sharing your feedback. We're glad to know that your visit was satisfactory. We constantly strive to enhance our guests' experience and look forward to seeing you again in the future.

10/10 - 훌륭해요

Brooke

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, newer carpet!
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 9일
Brooke, we're thrilled to hear about your satisfaction with the immaculate ambiance and the updated furnishing at Hampton Inn & Suites Dallas-Allen. We strive to maintain high standards and your feedback reaffirms the effort we put in. Looking forward to welcoming you back.

8/10 - 좋아요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very neat property
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 23일
Francis, it's delightful to hear you appreciated our well-maintained Hampton Inn & Suites Dallas-Allen. We're glad your stay with us met your expectations and we look forward to hosting you again on your next visit. Safe travels!

8/10 - 좋아요

Zach

2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 9일
We appreciate you sharing this positive rating, Zach!The comfort of our guests is important to us so we can't wait to see you back again at Hampton Inn & Suites Dallas-Allen. We want to share an even more enjoyable experience with you next time.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and easy to work with.
2023년 10월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 10월 7일
Jason, your kind words about the helpful nature of the Hampton Inn & Suites Dallas-Allen team members are appreciated. We're glad to hear they made your stay easier. We hope to see you again soon!

10/10 - 훌륭해요

Michelle

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 6일
Thanks for the fantastic rating, Michelle!It's outstanding we could exceed your expectations during your stay at Hampton Inn & Suites Dallas-Allen. We're all looking forward to your next stay with us.

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 4일
Daniel, it's wonderful to hear that your stay at the Hampton Inn & Suites Dallas-Allen met your expectations! We're grateful for your high rating and truly value your feedback. We're looking forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 2일
Bill, thank you for taking the time to rate Hampton Inn & Suites Dallas-Allen. We're thrilled to know that your stay with us met your expectations and we eagerly look forward to welcoming you back in the future! Safe travels until then!

6/10 - 괜찮아요

Jason

출장 여행
좋아요: 직원 및 서비스
They were under construction, had to shut the water off for 4 hours during my stay. Hallways need vacuum, Funny smell in the room.
2023년 9월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
Jason, we acknowledge the inconvenience you faced due to the ongoing construction. Please accept our sincere apologies for any discomfort caused by the temporary water shut-off and the cleanliness of the hallways. We do take room quality seriously and are interested in learning more about the unexpected odor you're mentioned. Your feedback is valuable and will help us improve our guest experience. We hope you'll give us another chance to serve you better in the future.

4/10 - 별로예요

Jeff

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 12일
Jeff, it seems you didn't have the experience that meets your expectations. Despite the lack of specific details, we value your feedback and would like to learn more so we can address any issues. Please feel free to reach out directly with further comments. We hope to have the opportunity to serve you better in the future.

6/10 - 괜찮아요

marc

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 12일
Marc, thank you for taking the time to rate Hampton Inn & Suites Dallas-Allen. We see there might be aspects that didn't fully meet your expectations. We would appreciate any further feedback on how we could enhance your next stay. Looking forward to welcoming you in the future.

8/10 - 좋아요

Karla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 5일
Thank you for taking the time to share your review with us, Karla!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hampton Inn & Suites Dallas-Allen.

8/10 - 좋아요

tealisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were vary friendly
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 4일
Thank you for taking the time to leave us a 4/5 rating, Tealisa!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hampton Inn & Suites Dallas-Allen.

4/10 - 별로예요

Joerg

2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 18일
Thank you for sharing your feedback, Joerg.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 28일
Thank you for the amazing rating, Andrew!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hampton Inn & Suites Dallas-Allen soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Sherri

2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 8월 7일
Thanks for the perfect rating, Sherri! We can't wait to see you again soon for another amazing experience at Hampton Inn & Suites Dallas-Allen.

4/10 - 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again!
Expecting Nice Hampton Inn class got sub Motel 6. Limited parking due to construction remodeling w stage containers around the building. The hotel was taped and covered areas. I was stuck in a Handicapped room with broken wifi when I notified the front desk, she replied no one else has complained and gave me a number to the corporate IT that spent 15 mins investigating and in the end simply telling me that the equipment is broken on the 5th floor and she would have to contact her supervisors and the hotel to resolve, that was at 10:30 pm. Needless to say my work did not get accomplished. The next morning the coffee machine didnt work and i had to play find the working outlet. The shower designed for wheelchairs spread water all over bathroom floor. Bottom line for the price i paid i was ripped off. Too many nicer places in the area or a lot less expensive to get same service i received. Will make me think twice staying at any Hampton Inn but never here again.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 4일
Stephen, it's unfortunate to hear about your recent experience. It sounds like there were multiple areas needing improvement during your stay, including handling of your internet connectivity concerns and ensuring optimal room functionality. We sincerely regret these circumstances interfered with your productivity. We are continuously enhancing our hotel facilities and apologize for any inconvenience experienced due to our ongoing refurbishment. We hope that during our next phase of improvements, you might reconsider your decision and afford us an opportunity to provide you with a more positive experience.

4/10 - 별로예요

Warner

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was under construction. Elevator was dirty. Floors were dirty. Rooms not cold.
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 2일
Hello Warner,Thank you for sharing your feedback. We regret there were some aspects of your stay that fell below expectations pertaining to cleanliness and the room temperature. Please understand, at times we must undergo necessary renovations to serve our guests better, and we seek to ensure minimal disruption. We will certainly focus on the issues you raised to enhance our services in the future. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back for a more positive experience.

10/10 - 훌륭해요

NADIA 님, Longview

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people serving at the hotel!♥️
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 1일
Nadia, it's warming to hear your positive thoughts on the hospitality of the team at Hampton Inn & Suites Dallas-Allen. We're proud of our dedicated staff and we're thrilled to know that they made your stay special. Thank you for taking the time to share your wonderful experience. We hope to welcome you back in the near future.

10/10 - 훌륭해요

Cynthia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed here to enjoy the indoor pool in case of bad weather or extreme heat in the area during my July visit to the grandkids. The pool water was cooler than the outdoor pools in the area, and that made it refreshing and enjoyable for everyone. Property was in the middle of a remodel but that did not hamper our visit at all. Very nice staff, decent breakfast & enjoyable stay.
2023년 7월에 4박 숙박함
답변 제공: Customer Service 님, 2023년 7월 10일
Thank you for the great rating, Cynthia!We're thrilled your time at Hampton Inn & Suites Dallas-Allen was so amazing! It's great to know that the indoor pool provided a refreshing and enjoyable experience for everyone, especially with the cool water temperature.Moreover, we are not only delighted to read your positive feedback on our breakfast offerings but also glad to hear that our team made you feel welcome and valued during your stay at our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!It's excellent to hear that you and your grandkids had a lovely stay at our hotel! We hope you plan on staying with us again soon! We're looking forward to your next visit!

10/10 - 훌륭해요

jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 6일
Thank you for the excellent rating, Jesus!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hampton Inn & Suites Dallas-Allen! We look forward to hosting you again soon.