외관

소네스타 셀렉트 앨런타운 베들레헴 에어포트 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 511개" "
평점 8 - 좋아요. 1001개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 109개" "
평점 4 - 별로예요. 1001개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 28개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn't appreciate the $5 parking fee.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Cindy, it's great to hear from you. We acknowledge your concern regarding the parking fee at Sonesta Select Allentown Bethlehem Airport. We appreciate your understanding that this charge aids in maintaining the quality and safety of our facilities. We're grateful for your feedback and hope to welcome you back soon.

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It’s a clean, safe hotel. Not fancy but very nice for a night
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 27일
Sandra, thank you for sharing your experience at Sonesta Select Allentown Bethlehem Airport. We're thrilled to know you found our hotel clean and safe, ensuring a comfortable stay for a night. We strive to maintain the highest standards, and your feedback is greatly appreciated. We hope to welcome you back should your travels bring you our way again.

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Arthur, it's wonderful to hear that you had a satisfactory stay at Sonesta Select Allentown Bethlehem Airport. Our team is dedicated to providing the best experience for our guests. We hope to see you again soon for another pleasing stay.

6/10 - 괜찮아요

Adrienne

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
My main feedback about this site: you get what you pay for. Overall a very mediocre hotel but it was mostly clean and the bed was sleepable. I thought the $5 parking fee for parking in a practically empty parking lot was ridiculous.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Adrienne, we appreciate your feedback. Your remarks regarding the perceived standard of our hotel have been noted, and we're glad to hear that you found our facilities to be clean and the beds comfortable. In terms of the parking fee, we apply this to maintain and secure the parking area for our guests. We are continually striving to improve our guest experience, so your comments are valuable to us.

10/10 - 훌륭해요

Jazmin A

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Jazmin, we're thrilled that you had a great stay at Sonesta Select Allentown Bethlehem Airport! We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing us for your stay.

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient Wind Creek; clean and affordable
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
John, it's wonderful to see that you enjoyed your stay at Sonesta Select Allentown Bethlehem Airport. We're thrilled to hear our close proximity to local attractions suited you well and you found our accommodations both neat and reasonably priced. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Thank you for sharing your perfect rating with us, Robin!It's wonderful to see how much you appreciated your time at Sonesta Select Allentown Bethlehem Airport! We want everyone to feel right at home at Sonesta Select Allentown Bethlehem Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

Tricia

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Tricia, it's wonderful to hear that your stay at Sonesta Select Allentown Bethlehem Airport was a success. We appreciate your high rating and hope to have the pleasure of serving you again in the future. Your satisfaction is our greatest reward.

10/10 - 훌륭해요

JANICE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The space is very nice and clean. The only thing I didn’t like is they charge for parking. It wasn’t much but still. We’re in Bethlehem/Allentown for Christ’s sake.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Janice, thank you for taking the time to review your stay at Sonesta Select Allentown Bethlehem Airport. We're delighted to hear that you found our premises appealing and spotless. We understand your concerns about the parking fee and assure you, it's in place purely to ensure exclusive and secure parking for our guests. We look forward to having you with us again soon.

8/10 - 좋아요

christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient for local ski resort (Blue Mountain), 30 minute drive. Very clean and nice room to spend a couple of nights. One drawback is that they charge for parking which seems a little like a money grab ($5 a night) but other than that very good stay.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 28일
Christopher, it's delightful to hear that the location of Sonesta Select Allentown Bethlehem Airport was convenient for your ski trip and you appreciated the cleanliness of your room. As for the parking, our fees align with local standards to maintain a secure and well-maintained parking area. We hope this minor aspect will not prevent you from staying with us again. We'd love to welcome you back for another pleasant stay.

10/10 - 훌륭해요

Kristin 님, Massapequ

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is always extremely pleasant and quick to help as needed
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Kristin, it warms our hearts to hear about your delightful experience at Sonesta Select Allentown Bethlehem Airport. It's fantastic to know that our team members' prompt and personable service added positivity to your stay. We eagerly await your next visit.

8/10 - 좋아요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Workout room was outdated and no complementary coffee on the weekends. Also the $100 a room security was not expected since I had three rooms. We stay all over the east coast and this is an option that I didn’t expect
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Bradley, we appreciate your feedback. We're sorry to hear of your disappointment with our fitness area and the lack of complimentary weekend coffee. We continuously strive to enhance our amenities based on guest suggestions. Your comments regarding the security deposit have been noted and we understand it can be surprising for guests who aren't familiar with this practice. While it may seem uncommon, it is quite prevalent in many cities. Your feedback is greatly appreciated and will be useful as we strive to improve our guest experiences at Sonesta Select Allentown Bethlehem Airport.

8/10 - 좋아요

Shakim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 26일
Shakim, thank you for rating your stay at Sonesta Select Allentown Bethlehem Airport. We're glad to learn that your experience was positive. Should you choose to share more details about your stay, it would greatly assist us in maintaining and improving our service. We look forward to your next visit.

8/10 - 좋아요

Pedro

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always a fine stay here, wish they included a continental breakfast, otherwise I always enjoy my stay here.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Pedro, your comments about your stay at Sonesta Select Allentown Bethlehem Airport are greatly appreciated. It's heartening to hear that it's consistently an enjoyable experience for you. Regarding the breakfast suggestion, it has been noted, and we are always considering feedback as we strive to improve our guest experiences. We are looking forward to welcoming you back soon.

10/10 - 훌륭해요

Lyudmila 님, Staten Island

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean and comfortable stayed. Nice lounge area and additional amenities. We stayed in a king bed room. Everything was new and clean, nice large TV with cable and comfortable temperature which can be controlled with the AC/heater. Friendly staff. Recommended!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 24일
Lyudmila, thank you for your high praise for Sonesta Select Allentown Bethlehem Airport. We are elated to hear your stay was comfortable and clean, and that you appreciated the lounge area along with our extra facilities. We are also thrilled to know you found our team members friendly and our temperature controls easy to use. Your kind recommendation means a lot to us! We can't wait to welcome you back for another enjoyable stay.

2/10 - 너무 별로예요

Shauna

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
We just checked into our room and were completely dumbfounded to discover a $82 pet fee on top of our rate. This was a completely hidden fee we were shocked to have to pay. They would not refund our room so we had no choice but to pay it. When a user inputs “pet friendly” that fee should be displayed in the booking cost. This room cost 2x as much as we were willing to pay.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 22일
Shauna, we recognize that our pet policy came as a surprise to you. Transparency in our policies especially related to additional fees is indeed important to us. We recommend checking directly with us before booking for any specific inquiries. While unfortunately, we could not adjust the pet fee, we hope that the rest of your stay was up to standards. Your feedback has been noted and we will strive to improve our communication for future guests.

10/10 - 훌륭해요

jerrod

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We would definitely stay there again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Jerrod, it's delightful to read that you'd choose to stay with us at Sonesta Select Allentown Bethlehem Airport once more. Thank you for sharing this with us and we anticipate welcoming you back in the future. Safe travels until then.

10/10 - 훌륭해요

Mariah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great time!
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Mariah, it's wonderful to hear that you had a fantastic time at Sonesta Select Allentown Bethlehem Airport. We value your feedback and look forward to serving your travel needs again in the future. Safe travels!

10/10 - 훌륭해요

Marilyn 님, St Petersburg

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Marilyn, we appreciate your feedback regarding your recent stay at Sonesta Select Allentown Bethlehem Airport. It's fantastic to hear that everything went well during your visit. We hope to have the pleasure of hosting you again in the future.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 9일
Sharon, thank you for your high rating of the Sonesta Select Allentown Bethlehem Airport. It's delightful to know that you enjoyed your stay with us. We appreciate your support and look forward to your return visit.

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room clean large tv screen had Showtime 3 channels staff was very nice however it was noisy due to RT 22
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Glenn, we appreciate your valuable feedback. It's pleasing to know that you enjoyed the impeccable cleanliness of your room, our large television offerings including Showtime, and our friendly team members at Sonesta Select Allentown Bethlehem Airport. We're sorry that the external noise levels didn't meet your expectations. We continuously strive to meet the needs of our guests and we value your comments as they assist us in improving our services for future visits.

10/10 - 훌륭해요

James

반려동물 동반 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
People at the front desk were very helpful
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 25일
James, we're elated to hear how accommodating our front desk team proved to be during your stay at Sonesta Select Allentown Bethlehem Airport. It's wonderful to know that their efforts added value to your experience. Looking forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect. Nice room - and it had a sofa
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Michael, thank you for sharing your positive experience at Sonesta Select Allentown Bethlehem Airport. We're thrilled you found the room to your liking and appreciated the added comfort of a sofa. We hope to welcome you back in the future.

10/10 - 훌륭해요

Kristin 님, Massapequ

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Kristin, thank you for choosing to stay at Sonesta Select Allentown Bethlehem Airport. The team is delighted to know you had a flawless stay. It would be a pleasure to host you again when your travels bring you back to the area. Safe travels!

10/10 - 훌륭해요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Lawrence, it's fantastic to see your perfect rating for Sonesta Select Allentown Bethlehem Airport. We're thrilled that your experience was up to your expectations. Thank you for choosing us, and we are excited to welcome you back for another wonderful experience in the future.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good. Very neat and clean.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Robert, we're thrilled to hear that your recent stay at Sonesta Select Allentown Bethlehem Airport met your expectations in terms of cleanliness and orderliness. We strive to maintain high standards of hygiene to ensure our guest's comfort. We sincerely appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Dan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and pleasant staff
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Dan, it's fabulous to hear that you enjoyed your stay at Sonesta Select Allentown Bethlehem Airport. Our team members are thrilled to receive your words of praise and are pleased that the tidiness of our rooms met your approval. We trust you'll choose us again for your next visit.

6/10 - 괜찮아요

Jaasmine

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Jaasmine, it appears you left a score without any accompanying feedback. We would truly value hearing more about your stay to learn how we could make any improvements in the future. We're committed to providing a better experience. Any additional comments would be greatly appreciated.

10/10 - 훌륭해요

Dennis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 14박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Dennis, it sounds like your stay at Sonesta Select Allentown Bethlehem Airport was a positive one. We truly appreciate your high rating on Hotels.com. We hope that you'll choose us again in the future, ensuring your experiences continue to meet your expectations. Thank you for your feedback.

10/10 - 훌륭해요

Ebony 님, Steilacoom

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome place! Worth the stay
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Ebony, we're thrilled to hear that you have found great value in staying at Sonesta Select Allentown Bethlehem Airport. We strive to provide a fantastic experience, and your feedback is a testament to our efforts. Looking forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Ebony 님, Steilacoom

2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Thank you for the amazing rating, Ebony!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Select Allentown Bethlehem Airport soon!Thanks again for leaving your feedback!

10/10 - 훌륭해요

Alisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful hotel!
This was the second time staying at this hotel. I'm so glad we found this hotel. Its very close to our son's home so makes visiting a pleasure! The Sonesta Select Allentown Bethlehem Airport is such a clean, comfortable, quiet, safe hotel. Every one of the staff we interact with is friendly and speaks pleasantly with a smile! The indoor pool is clean and my grandkids thoroughly enjoyed it! We'll continue staying here every time we visit the Bethlehem area!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 8일
Alisa, thank you for choosing to stay at the Sonesta Select Allentown Bethlehem Airport again. We are thrilled that the hotel's convenient location has made your visit to your son's home more enjoyable. It's wonderful to hear that you experience a warm atmosphere with our team members always ready to meet you with a smile. The delight of your grandkids in our well-maintained indoor pool brings us immense joy. We eagerly await your next visit to the Bethlehem area and are glad to be your preferred choice.

8/10 - 좋아요

REINHART

좋아요: 청결 상태, 직원 및 서비스
Wierd room layout
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Reinhart, thank you for providing your feedback. At Sonesta Select Allentown Bethlehem Airport, we aim to provide unique spaces for our guests and we understand that our room layout may not have met your exact preference. Rest assured, our team continually looks for ways to offer a comfortable and interesting experience for our guests. We hope to have the chance to better accommodate you in the future.

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Edward, it's wonderful to hear you found the Sonesta Select Allentown Bethlehem Airport to be a great place to stay. We value your feedback and hope to have the pleasure of serving you again in the future. Thank you for choosing us.

10/10 - 훌륭해요

Kristin 님, Massapequ

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 31일
Kristin, it's wonderful to see your 5-star rating for Sonesta Select Allentown Bethlehem Airport. We're delighted you had an exceptional stay. What a pleasure it would be to welcome you back!

10/10 - 훌륭해요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff ipon check in
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Colleen, thanks for acknowledging the team members at Sonesta Select Allentown Bethlehem Airport. They always strive to bring our guests a smooth and pleasurable check-in experience. We appreciate your positive comments.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Kevin, it's wonderful to hear that you enjoyed your stay at Sonesta Select Allentown Bethlehem Airport. We sincerely appreciate your rating and hope to welcome you back in the near future. Safe travels until then.

10/10 - 훌륭해요

Lucinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 29일
Thanks for sharing this perfect rating, Lucinda!We're thrilled to hear you enjoyed your stay at Sonesta Select Allentown Bethlehem Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 - 훌륭해요

ALFURQAN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great hotel for stay with family and kidsos
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 25일
Alfurqan, it's wonderful to hear that the Sonesta Select Allentown Bethlehem Airport was an excellent choice for you and your family. We appreciate your positive feedback and look forward to hosting your family again in the future.

8/10 - 좋아요

florence

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel calme, chambre rénovée et moderne, bonne literie. petit déjeuner très décevant. Juste des produits emballés à emporter.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 21일
Florence, nous sommes heureux d'apprendre que vous avez apprécié l'ambiance calme du Sonesta Select Allentown Bethlehem Airport et que vous avez trouvé votre chambre moderne et confortable. Nous sommes désolés si nos options de petit-déjeuner actuelles n'ont pas répondu à vos attentes. Nous avons pris note de vos commentaires et les utiliserons pour évaluer nos offres. Merci d'avoir choisi de rester avec nous et nous espérons vous accueillir à nouveau dans le futur.

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the stay
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 19일
Richard, we're thrilled to know you had an enjoyable experience at Sonesta Select Allentown Bethlehem Airport. We appreciate your feedback and look forward to hosting you again in the future.

10/10 - 훌륭해요

Shai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great quiet place
Fantastic place to stay. Close enough to everything but far enough to stay out of the hustle.
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 18일
Shai, it's wonderful to hear you appreciated Sonesta Select Allentown Bethlehem Airport's convenient yet peaceful location. We're glad you found it to be an excellent base for your travels. We look forward to welcoming you back for another wonderful stay.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unpleasant smelling room
Terrible smell in the room. A heavy perfume masking a horrible smell in the carpet. Will not stay here again.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 16일
We regret to hear about the issue with the room aroma during your stay. We understand this created an unpleasant experience, and it's not the standard we aspire to maintain. We'll conscientiously address this concern and take the necessary steps to prevent such instances in the future. We hope to have another chance to provide a more enjoyable stay.

8/10 - 좋아요

Michael

2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 14일
Michael, thank you for staying with us at Sonesta Select Allentown Bethlehem Airport and giving us a positive rating. We hope your visit was pleasant and look forward to hosting you again soon.

8/10 - 좋아요

Jacqueline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Should be a self serve continental breakfast with unlimited coffee, tea, or juice. Front desk person was doing double duty.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
Jacqueline, thank you for sharing your thoughts with us. We're delighted to note your suggestion of a self-serve continental breakfast with unlimited beverages. We understand that our front desk colleague was attending to multiple tasks during your stay, and we strive to ensure our service always meets expectations. We are extremely pleased to have you as our guest and look forward to welcoming you back at Sonesta Select Allentown Bethlehem Airport.

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for a WWE event in PPL Center. I found the hotel and room to be very nicely decorated. The bed was big and comfortable. The sofa part wasn’t that comfortable but it was cute and I didn’t need it anyway. Rooms are on smaller side but was just two of us so didn’t need more space. Huge tv on a swivel mount and a long entertainment center with a pull out desk and chair, and had a fridge and coffee maker inside the cabinet. The only issue for me was it didn’t accept my debit card which is an online bank. I get my direct deposit there because it’s two days early, but because it wasn’t Wells Fargo or PNC or any major bank, they wouldn’t use it. Luckily the person I was with used Wells Fargo so we can get the room still. Put a hold on the card though for incidental damage.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Denise, thank you for choosing to stay at Sonesta Select Allentown Bethlehem Airport and taking the time to leave your lovely review. We're thrilled to hear you appreciated the tasteful decor of your room, the ample bed, and the state-of-the-art television and entertainment center. We regret to hear about your inconvenience with your debit card. We assure you our payment policy is in place to provide security for all our guests and we're glad your companion could assist with this requirement. We look forward to your next stay the next time you attend an event at the PPL Center.

8/10 - 좋아요

Henry

단체 여행
좋아요: 편의 시설/서비스
Clean and friendly staff
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 8일
Henry, it's wonderful to learn that you appreciated the cleanliness of Sonesta Select Allentown Bethlehem Airport and found our team members affable during your stay. We strive to provide a welcoming atmosphere for our guests. We look forward to hosting you again soon.

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Dan, it's truly wonderful to hear of your exceptional stay with us at Sonesta Select Allentown Bethlehem Airport. The team here is thrilled you had a memorable experience and we hope to see you again on your next visit.

10/10 - 훌륭해요

Marsell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful room
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 23일
Marsell, it's wonderful to hear that you appreciated the elegance of your room at Sonesta Select Allentown Bethlehem Airport. We aim to provide our guests with a comfortable and beautiful space and we're glad to note we hit the mark with you. We hope to have you with us again soon.

10/10 - 훌륭해요

faisal

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really like my stay very quite and safe
2023년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 11월 21일
Faisal, it's great to hear that during your stay at Sonesta Select Allentown Bethlehem Airport, you found peace and felt secure. We always aim to provide our guests with a tranquil and safe environment. We look forward to welcoming you back soon.