BBQ/피크닉 공간

홈우드 스테 알렌타운 웨스트 여행 후기

3 out of 5
홈우드 스테 알렌타운 웨스트
7686 Industrial Blvd, Allentown, PA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 839개 이용 후기 중 498개" "
평점 8 - 좋아요. 839개 이용 후기 중 216개" "
평점 6 - 괜찮아요. 839개 이용 후기 중 72개" "
평점 4 - 별로예요. 839개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 839개 이용 후기 중 27개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Dana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in a good location close to the highway and close to dining options. Target is about a 6 minute ride away. We felt safe and although the highway was extremely close, it was still very quiet. The room was clean and smelled good. Staff was friendly and helpful.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Dana, it's delightful to hear your experience at the Homewood Suites by Hilton Allentown-West/Fogelsville met your expectations. Our serene yet strategic location, clean rooms, and friendly team are indeed highlights we are proud of. We seek to provide our guests with a safe, quiet, and convenient environment. Thank you for choosing us and we look forward to welcoming you back for another enjoyable stay.

8/10 - 좋아요

Coty

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very spacious!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Coty, it's wonderful to hear you enjoyed the ample space your room at Homewood Suites by Hilton Allentown-West/Fogelsville provided! We appreciate your feedback and look forward to your return visit.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Thomas, thank you for your high rating of Homewood Suites by Hilton Allentown-West/Fogelsville. We are thrilled you had such a great stay and we hope to welcome you back in the future.

6/10 - 괜찮아요

Alexander

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet. Sheets for sofa bed was not clean.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Alexander, it's regrettable to hear about the cleanliness concern you had with the sofa bed sheets. Our team aims to provide fresh and clean linens for every guest, so your feedback certainly warrants attention. Thank you for voicing this issue, enabling us to take necessary steps for improvement. We hope to have another chance at ensuring your satisfaction in the future.

8/10 - 좋아요

Ryan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Suite had a full kitchen but lacked utensils and cleaning material for a family of 4 that stayed there.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Ryan, we appreciate your feedback and we're glad to hear you enjoyed the full kitchen in your suite at Homewood Suites by Hilton Allentown-West/Fogelsville. However, it's unfortunate that the equipment provided did not meet your needs for a family of four. We will certainly take a close look at this matter as we strive to ensure all rooms are adequately equipped. We hope to welcome you back for an even more satisfying stay in the future.

10/10 - 훌륭해요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was nice and quiet and clean
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Luis, it's wonderful to hear that you had a great stay at Homewood Suites by Hilton Allentown-West/Fogelsville. We truly value your appreciation of our serene ambience and impeccable cleanliness. Look forward to welcoming you back for another peaceful and pristine experience.

6/10 - 괜찮아요

Roy 님, Oceanside

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Maid service did not do a complete job, missing coffee and stuff. Replacing bathroom stuff.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Roy, it's regrettable to hear that your experience did not meet expectations. Thank you for mentioning the shortcomings regarding room service. We aim to provide thorough and attentive service to all our guests. We appreciate your feedback, and we are making strides to improve. We hope you'll consider us for your next visit, as we aspire to deliver an improved stay.

8/10 - 좋아요

Stacy

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Area was a great place easy to get to.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 18일
Stacy, it's pleasing to hear that the location of Homewood Suites by Hilton Allentown-West/Fogelsville served you well in your travels. We trust that ease of accessibility contributed to the overall enjoyment of your stay. We're looking forward to your next visit.

8/10 - 좋아요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Frank, we appreciate you taking the time to share your experience at Homewood Suites by Hilton Allentown-West/Fogelsville. It's encouraging to hear that our team members provided great hospitality services. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Demetrios

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 18일
Thanks for the perfect rating, Demetrios!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Homewood Suites by Hilton Allentown-West/Fogelsville.Have a wonderful day!

10/10 - 훌륭해요

Matthew

No complaints
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 16일
Matthew, it's delightful to know you enjoyed your stay at Homewood Suites by Hilton Allentown-West/Fogelsville with no issues. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Barbara

2024년 1월에 1박 숙박함
답변 제공: Melanie 님, 2024년 2월 1일
Thank you!

10/10 - 훌륭해요

Larry

2023년 12월에 2박 숙박함
답변 제공: Melanie 님, 2024년 2월 1일
Thank you!

10/10 - 훌륭해요

Raffi

2023년 12월에 1박 숙박함
답변 제공: Melanie 님, 2024년 2월 1일
Thank you!

2/10 - 너무 별로예요

Anthony 님, Egg Harbor Township

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The rooms was dirty not clean at all not going to return to this place at all
2023년 12월에 2박 숙박함
답변 제공: Homewood Suites Allentown West Management Team 님, 2023년 12월 28일
HI Anthony! Thank you for taking the time to provide feedback about your recent stay with. We are pleased to read the positive feedback about the service you received from our valued Team Members and the amenities the Hotel has to offer. We are very disappointed to hear that we didn't meet or exceed expectations in regard to cleanliness of the guest room. That is not our standard and want to express our deepest apologies for that experience. We will review with our Team, provide additional coaching and training, to continue to improve. We hope to have the opportunity to welcome you back in the future. Thank you!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Homewood Suites Allentown West Management Team 님, 2023년 12월 28일
Thank you so much for the 10 out of 10 stars rating, Robert! We look forward to welcoming you back in the future!

10/10 - 훌륭해요

GRACE

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was close to relatives
2023년 11월에 4박 숙박함
답변 제공: Melanie 님, 2023년 11월 29일
Thank you!

4/10 - 별로예요

Arcides

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was not the greatest experience, took a while to get checked in and was not greeted at all. While waiting for the front desk to stop having a good time to check us in, my wife wandered around to the breakfast area while chasing our 2 year old who had gotten very impatient with the wait. The breakfast area was very dirty around 7pm at night so we will not be eating free breakfast either. When we got up to our room there was trash behind the bed, room was not clean, toilet had brown stain in it, bed sheets where stained and full of hair. Over all, I would not stay here again and regret paying what I did when I could have gotten the same result at a cheap motel.
2023년 11월에 1박 숙박함
답변 제공: Hotel Team 님, 2023년 12월 18일
We do apologize for your less than satisfactory experience. We do stand behind our commitment to our Suite Assurance Guarantee, and do hope all of our guests have an outstanding stay with us.

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s nice here
2023년 10월에 1박 숙박함
답변 제공: Melanie 님, 2023년 11월 29일
Thank you!

8/10 - 좋아요

Tara 님, MILTON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love staying here. Wish the shower was bigger
2023년 10월에 1박 숙박함
답변 제공: Melanie 님, 2023년 12월 18일
Thank you for staying with us! We hope you enjoyed your stay!

8/10 - 좋아요

Susan 님, Arlington

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property and facilities were fine though some areas of the room were somewhat dated such as the ceiling fan which also did not have a pull chain where you could leave the fan on and light off. Also, the wrong room number was written on our card key holder so when we opened the room originally, someone else's belongings were in there. Luckily the person staying in the room was not. This could make for a dangerous situation, especially if the person staying in the room were there and had a gun thinking someone was breaking into his room.
2023년 10월에 1박 숙박함
답변 제공: Hotel Team 님, 2023년 12월 18일
Thank you for taking the time to review your stay with us. We are sorry you did not have an outstanding arrival experience with us. We do hope the rest of your stay was much improved.

6/10 - 괜찮아요

Jacqueline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good but…
We didn’t spend a whole lot of time in the hotel. Within minutes of being there my 2 year old came running out of the kitchen with two sharp kitchen knives that were put in a low drawer. There was a short grey hair in the bathroom that was not ours, and the comforter on the bed was very difficult to keep together. Otherwise the staff seemed friendly, the room was clean and the location was good.
2023년 10월에 2박 숙박함
답변 제공: Hotel Team 님, 2023년 12월 18일
Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed your stay for the most part. We will look to find an alternative for the knives, as opposed to the cutlery drawer. We hope to see you again soon.

10/10 - 훌륭해요

Elizabeth

2023년 10월에 1박 숙박함
답변 제공: Melanie 님, 2023년 11월 29일
Thank you!

6/10 - 괜찮아요

Sheldon

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Hotel Team 님, 2023년 12월 18일
Thank you for your review. We would appreciate the chance to learn more about your experience so that we can improve our services. Please reach out to us directly. Thank you.

6/10 - 괜찮아요

Nicholas

별로예요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Melanie 님, 2023년 10월 24일
We wish we would have been able to provide you with a better quality of service! Please reach out to us directly to let us know how we could better serve you in the future!

10/10 - 훌륭해요

Mary

2023년 9월에 1박 숙박함
답변 제공: Melanie 님, 2023년 10월 24일
Thank you!

8/10 - 좋아요

May 님, Henderson

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Homewood Suites 님, 2023년 10월 1일
Thank you!

6/10 - 괜찮아요

John

2023년 9월에 1박 숙박함
답변 제공: Homewood Suites 님, 2023년 10월 1일
Thank you for your review. What could have made your stay better?

2/10 - 너무 별로예요

Sushil

2023년 9월에 1박 숙박함
답변 제공: Hotel Team 님, 2023년 12월 18일
Thank you for your review. We would appreciate the chance to learn more about your experience so that we can improve our services. Please reach out to us directly. Thank you.

6/10 - 괜찮아요

Jeffrey

출장 여행
별로예요: 청결 상태
The exterior areas were filthy . Patio funiturr was soiled stained and ripped. Room overall was clean but chairs and almost all seating was stained and worn out. Only had about 10 sheets of toilet . Towels were a mix of newer and gray ones worn out ones.
2023년 9월에 2박 숙박함
답변 제공: Melanie 님, 2023년 9월 14일
Thank you for taking the time to review your stay. Please reach out to us directly so that we may address your concerns.

10/10 - 훌륭해요

Chantelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Melanie 님, 2023년 9월 14일
Thank you!

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value
This hotel is a great value for the price. Excellent customer service... was able to check in early AND received an upgraded room.
2023년 9월에 1박 숙박함
답변 제공: Melanie 님, 2023년 9월 5일
Thank you for staying with us! We hope to see you again soon!

10/10 - 훌륭해요

Kim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
I would absolutely stsy here again. Everything was great. The service was attentive, the hotel was clean, and breakfast was very good. Only issue was the sheets on our king bed really did not fit. Every morning i had to completely remake the bed all the way down to the mattress pad! I asked for different bedding and they remade it but same thing continued to happen. It was weird, but oh well. Otherwise no complaints!
2023년 8월에 3박 숙박함
답변 제공: Homewood Suites 님, 2023년 9월 5일
Thank you for staying with us! We hope you enjoyed your stay!

8/10 - 좋아요

Allison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I loved the size of the room. A lot of of the bedding has stains on it which grossed me out. There were also other families letting their children go wild in the pool facility without adult supervision. They left it a complete mess, so we decided not to use the pool at all. The staff were great and friendly though!
2023년 8월에 2박 숙박함
답변 제공: Homewood Suites 님, 2023년 9월 5일
Thank you for staying with us! We hope you enjoyed your stay!

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Room was clean. Staff was friendly. Requested late check in and was accommodated
2023년 8월에 1박 숙박함
답변 제공: Melanie 님, 2023년 8월 15일
Thank you for sharing! We are thrilled you enjoyed your stay! We hope to see you again soon!

10/10 - 훌륭해요

Rosaline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Melanie 님, 2023년 8월 15일
Thank you!

4/10 - 별로예요

Melissa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dingy rooms
This stay would be the definition of MEH at best. The best way to descried the room would be dingy and disrepair. All the furniture seem tired and the couch was stained all over. The kitchen and bathroom weren't much better looking as if it hasn't been cleaned in the last 5 visits or more. For rate they are asking you would expect a lot more out of the room. Everything seem to have a layer of dust on it, stained, or damaged. Curtains barely closed all the way, to stop the parking lot lights from coming in. Forewarn any guest planning on staying here there is an smell that comes from the water treatment plant behind the hotel. To me it doesn't seem like the hotel is doing anything about any of these problems that I mentioned.
2023년 8월에 2박 숙박함
답변 제공: Homewood Suites 님, 2023년 8월 7일
Melissa- we are terribly sorry to hear you were disappointed with your stay. This is most unlike our hotel. Please reach out to us privately and we would be happy to make it right for you.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
This hotel seems to be fairly new, and is clean and comfortable. Although a bit out of the way, there are restaurants nearby, with easy highway access. We would definitely stay here again.
2023년 7월에 3박 숙박함
답변 제공: Melanie 님, 2023년 8월 2일
Thank you! We are thrilled you enjoyed your time with us! We can’t wait to Welcome you Home Again soon!

10/10 - 훌륭해요

Tamari

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very nice and friendly. Nice snd clean.
2023년 7월에 2박 숙박함
답변 제공: Melanie 님, 2023년 7월 31일
Thank you! We hope to see you again soon!

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Melanie 님, 2023년 7월 31일
Thank you!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family fun
Nice hotel. Close to dining and amusement Park
2023년 7월에 2박 숙박함
답변 제공: Melanie 님, 2023년 7월 24일
Thank you for staying with us! We are glad you enjoyed your time! We hope to see you again soon!

10/10 - 훌륭해요

Molly

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This hotel was beautiful and clean! Our King suite was spacious and the bed was so comfortable! I would stay at Homewood Suites anytime!!
2023년 7월에 1박 숙박함
답변 제공: Melanie 님, 2023년 7월 12일
So glad you enjoyed your stay! We hope to see you again soon!

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good breakfast
2023년 6월에 1박 숙박함
답변 제공: Melanie 님, 2023년 7월 12일
So happy you enjoyed your breakfast! Hope to see you again soon!

6/10 - 괜찮아요

Robert

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We had room 130 an end room. It was noisy due to a basketball court outside our windows and people going in and out the external door. The bathroom was dirty especially in the corners at the edge of the floors.
2023년 5월에 1박 숙박함
답변 제공: Melanie 님, 2023년 6월 13일
We thank you for taking the time to share your experience at our hotel. We do apologize for the noise during the graduation weekend! It was an especially busy time! Thank you for bringing our attention to the corners of the bathrooms- we again apologize for that, and were happy to resolve that as soon as possible. We do hope to see you again!

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I always stay at this hotel when I’m in town and it’s never disappointed
2023년 5월에 1박 숙박함
답변 제공: Melanie 님, 2023년 5월 25일
Thank you! We hope to see you again soon!

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent in All Aspects
2023년 4월에 1박 숙박함
답변 제공: Melanie 님, 2023년 5월 25일
Thank you! We hope to see you again soon!

10/10 - 훌륭해요

Claudia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was clean
2023년 4월에 2박 숙박함
답변 제공: Melanie 님, 2023년 5월 25일
Thank you! We hope to see you again soon!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the room it had everything. It was like a small apt and I could live in a place like that, no problem.
2023년 4월에 2박 숙박함
답변 제공: Melanie 님, 2023년 5월 25일
Thank you! We hope to see you again soon!

10/10 - 훌륭해요

thomas

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best value for the buck hotel and property was clean and neat. everything was top notch
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

levi 님, Westampton

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Almost perfect. We had a 2 bedrooms unit. The heater didnt work in one of the rooms... and randomly blew cold air... even if set to 'off'. So we ran the heater in the front room and left door open. It worked. Pool is great. Beds are great. TV is great. Breakfast is great. Parking is great.
2023년 3월에 3박 숙박함
답변 제공: Melanie 님, 2023년 3월 7일
Thank you for your feedback! We are terribly sorry about the heat in one of your rooms! We are so happy you enjoyed the rest of your stay! We hope to see you again soon!