리셉션

리케 호텔 & 스파 샤모니 - 구 머큐어 여행 후기

4 out of 5
리케 호텔 & 스파 샤모니 - 구 머큐어
39 Rue Des Allobroges, Chamonix-Mont-Blanc

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 166개 이용 후기 중 83개" "
평점 8 - 좋아요. 166개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 166개 이용 후기 중 18개" "
평점 4 - 별로예요. 166개 이용 후기 중 10개" "
평점 2 - 너무 별로예요. 166개 이용 후기 중 2개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Sahng Kyoon

2023년 3월에 3박 숙박함
답변 제공: The management. 님, 2023년 4월 17일
Dear Miss SahngWe very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Front Office

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋은점도 있지만 단점이 너무 많음
시설내 주차장은 협소하고 주차비는 너무너무 비쌈. 슈퍼리움 이었지만 방에 의자, 테이블이 하나도 없어 많이 불편했슴.
2022년 9월에 3박 숙박함
답변 제공: The management 님, 2022년 10월 10일
Dear Madam Lee, Dear Sir Lee,Thank you for taking the time to write to us following your stay at the Hotel Mercure Chamonix Centre.We are sorry to hear that the service and performance did not live up to your expectations, and please accept our sincere apologies. This does not reflect the habits of our staff at all, which is why your comment comes as a great surprise.Mercure Hotels are keen to provide you with the highest quality of service for your stay, therefore your feedback is very valuable.Please be assured that the necessary measures will be implemented to improve the quality of the services mentioned. We hope to have the opportunity to welcome you in the best possible way to change your view of our establishment. Best regards, The Management

10/10 - 훌륭해요

Jongwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙소에 슬리퍼가 없어 불편했어요! 아침 조식은 충분히 만족했어요!
2022년 6월에 2박 숙박함
답변 제공: The Direction 님, 2022년 6월 22일
Dear Jongwoo, Many thanks for choosing us during your last stay. We are surprised by your message because we have slippers in the hotel that we furnish at our guests. For your next stay please don't hesitate to ask to the front desk if something is missing in your room or if something can represent a way to upgrade your stay, if it's possible we'll always do our best to satisfied you. Best regards.

10/10 - 훌륭해요

jaime

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Muy lindo, exelente ubicación, en estos momentos esta en remodelación y una noche no teníamos agua caliente.
2024년 4월에 2박 숙박함
답변 제공: the reception 님, 2024년 4월 5일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

Mikael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 4박 숙박함
답변 제공: Enzo 님, 2024년 3월 26일
HelloThank you for your positive feedback. We hope you enjoy your stay and that you will give us the opportunity to welcome you again.The Front Office

8/10 - 좋아요

alexandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice hotel and helpful staff. Good ski room. Not ideal for getting to ski lifts though
2024년 3월에 4박 숙박함
답변 제공: La reception 님, 2024년 3월 18일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 - 좋아요

giacomo

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Personale accogliente - poca pulizia nelle camere addirittura l operatore puliva il bagno con gli asciugamani non puliti lenzuola non cambiate nonostante non fossero pulite dopo tre giorni!!i!!! Peccato perché veramente una struttura carina !!!
2024년 3월에 4박 숙박함
답변 제공: The reception 님, 2024년 3월 14일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

8/10 - 좋아요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: the reception 님, 2024년 3월 14일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

8/10 - 좋아요

stephen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked proximity to town and the modern feel of the hotel. Staff were very helpful. We were disturbed on a couple of nights with partying in the street despite having windows and doors firmly closed).
2024년 3월에 4박 숙박함
답변 제공: the reception 님, 2024년 3월 14일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

6/10 - 괜찮아요

Jing Wan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Booked this hotel last year under Accor group, Mercure. However, they were aquired by Lykke during our stay.The half board option that we booked was really disappointing! We stayed 2 nights at the hotel & the food served was the same, despite having different menu. After staying in so many hotels that provide meal options, this is the first time i've experience this. 1st night, we had daily vegetable soup, the catch of the day (fish) & chicken breast pasta with mushroom sauce. 2nd night, daily vegetable soup was the same and the main course was supposed to be duck confit but we were told it was not available & we were given chicken breast with vegetable in the same mushroom sauce that was used for the pasta previous night! The reason given was that we did not reserve for the duck confit earlier. Regardless, the hotel should have allocated enough ingredients for the people who has booked half board. Also it doesnt seem to be full at the restaurant, so i wonder how many portions of duck confit did they prepare. The other option of catch of the day(fish is not fresh) was exactly the same as pervious night as well! We did feedback to the staff that night. I don't recommend to add on the half board option. There're better restaurants around the corner. The hotel rooms was clean nicely renovated. Drinking water provided. WC & shower is separated. No camera at room corridor.Coincidently, a cup of yellow liquid was placed right at our doorstep, not sure if it's a prank.
답변 제공: the reception 님, 2024년 3월 14일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the reception

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and very comfortable
2024년 2월에 4박 숙박함
답변 제공: the reception 님, 2024년 3월 14일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was amazing, the staff was great. Loved the morning breakfast. High quality European breakfast. Easy walk to busses for skiing. Bars, shopping, and restaurants all within a block to a few minutes walk. Would definitely stay again.
2024년 2월에 5박 숙박함
답변 제공: Mathilde 님, 2024년 2월 23일
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

10/10 - 훌륭해요

Billy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, steps from shopping, eating, right beside the train station. Totally walkable. Bus pick up for skiing is right across the pedestrian bridge by train station. Would stay again!
2024년 2월에 3박 숙박함
답변 제공: Mathilde 님, 2024년 2월 23일
Dear Billy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

4/10 - 별로예요

Bernard

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Spa and swimming pool not even finished!!! Your site was advertising and showing pictures of spa facilities, which is very very misleading. Gym is just for show, there was nothing there that can be of any use to average gym goer.
2024년 2월에 7박 숙박함
답변 제공: Hotel Lykke Team 님, 2024년 2월 24일
Dear Mr Bernard,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Please note that our Spa will be open during the 2nd quarter of the year as it is written everywhere in our website and in our partners websites as well.We will be happy to welcome you again once the Spa is ready and offer you a complete wellness experience!Sincerely,Hotel Lykke Team

8/10 - 좋아요

Vladyslav 님, Brooklyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Conveniently located in the center, next to the train station (very quite though). A bit of a waliking distance to the Ski bus stops, which might be a challenge with the skis. Half-board is available, but the menue doesn't change through the week. Ratger snall bathroom even by the European standards. Everything else and the stuff were excellent!
2024년 2월에 6박 숙박함
답변 제공: The reception 님, 2024년 3월 12일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

8/10 - 좋아요

Jesús

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Ok
2024년 2월에 2박 숙박함
답변 제공: Enzo 님, 2024년 2월 13일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Front Office

8/10 - 좋아요

Ernst 님, Stuttgart

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reichhaltiges Frühstückbuffet. Zimmer mit Balkon, leider etwas dunkel auf der Nordseite.
2024년 2월에 3박 숙박함
답변 제공: Flavie 님, 2024년 2월 13일
Dear Mrs XXX, Dear Mr XXX,Thank you for choosing the Lykke Slow Hôtel in Chamonix**** for your next stay!We are delighted to welcome you and offer you an unforgettable experience.Best regards,Front Office Team.

4/10 - 별로예요

Irene

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is old with some rooms refurbished to a shabby, cheap decor, green carpet and cheap fixtures of a hostel. Standard rooms are small and not cozy. Lobby which supposedly has been upgraded, features plastic tree decor that belongs in a kindergarten. Awkward layout for breakfast, you’re either running into people or the plastic trees. Employees have no clue about directions. Stay away!!
2024년 1월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 15일
Dear valued guest,Thank you for sharing your feedback with us, although we are deeply disappointed to hear about your experience. We sincerely apologize that your stay did not meet your expectations.We take your comments regarding the condition and decor of our rooms, as well as the layout of our lobby and breakfast area, very seriously. Your feedback will be carefully reviewed by our management team as we continuously strive to improve the overall experience for our guests.Furthermore, we apologize for any inconvenience caused by the lack of direction provided by our employees. We will ensure that our staff receives additional training to better assist our guests with directions and other inquiries.Please know that guest satisfaction is our utmost priority, and we regret that we were unable to provide you with a positive experience during your stay. We hope for the opportunity to regain your trust in the future.Warm regards,

10/10 - 훌륭해요

Azmin 님, Petaling Jaya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect about the Hotel. From the friendly and informative staff (all of the front desk crew especially Matil, and 3 others, the fantastic breakfast buffet spread (halal sausages was a plus point for Muslims), the location is fantastic just 5 mins walking to the train station and 10 mins walking to town. We are thinking of coming back soon and hope to get the same room (room 104) again for that stay!
2024년 1월에 3박 숙박함
답변 제공: Flavie 님, 2024년 2월 13일
Dear Azmin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Flavie 님, 2024년 2월 13일
Dear Charles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 - 훌륭해요

Noam

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great ski location
Great location. Very friendly staff. Breakfast was delicious. Access to ski lockers and rental at the hotel was great.
2023년 12월에 7박 숙박함
답변 제공: Front Office 님, 2024년 1월 23일
Dear Noam,Thank you so much for your positive feedback! We're delighted to hear that our staff made a positive impression.The whole team would like to thank you for your kind words. It is an enchantment that you have enjoyed the access to the skishop and ski locker in our hotel. Thanks for choosing us and we can't wait to host you again. Best regards

4/10 - 별로예요

실제 이용하신 고객

2024년 1월에 2박 숙박함
답변 제공: Front Office 님, 2024년 4월 23일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

10/10 - 훌륭해요

Viktoria Amble

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very good service and great breakfast! Looking forward to the next trip when the spa opens.
2024년 1월에 3박 숙박함
답변 제공: Front Office 님, 2024년 1월 23일
Dear Viktoria, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards

6/10 - 괜찮아요

John

2023년 12월에 3박 숙박함
답변 제공: Flavie 님, 2024년 2월 13일
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel is not complete
We were in the new section which were still in construction and we had to cross thé Road for thé réception and thé breakfast Also the main lobby to get to our room look really sad and was too dark(not enough lights) The room we had give View of the Mountain but unfortunatly had construction site and Big container of trash thé price should have been lower for this reason Also it’s called hôtel and Spa but thé spa is not ready yet And service at réception is good but long But I think Next year they will maybe have finish construction and will have thé spa but for this year didn’t like my expérience there
2023년 12월에 3박 숙박함
답변 제공: Maeva 님, 2024년 2월 8일
Dear guest,Thank you for taking the time for sharing your experience at Lykke hotel.Following your review, we are now building our new SPA. For these reasons, the main entrance of the building where you were located, is not the regular entrence. You are true and we agree with you, this entrance is not the best entrance ever, but we are trying to do our best until the real entrance will be finished.We hope that you will give us a new chance to prove you that we are trying to do our best to satisfy our guest.The SPA will be ready (if there are no construction problems) for this summer. Perhaps you would like to try it!Kind regards

8/10 - 좋아요

hamad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Flavie 님, 2024년 2월 13일
Dear Hamad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 - 별로예요

Antonia

좋아요: 청결 상태
별로예요: 직원 및 서비스
Good rooms poor service and extras
The hotel did a poor job in communication. 1) They couldn’t provide parking and did not mention it before hand. FYI parking in Chamonix is a problem, on an avg day you have search for a about 30-45 minutes! 2) it calls itself Spa but there is no Spa. This is hidden in fine print that it will only open at the end of 2024. No one helps you incl. with the luggage. The staff has no clue on how to get around Chamonix to get to the slopes etc. All information provided was simply wrong. The rooms are actually good but the overall experience felt more like a hostel not a four star hotel.
2023년 12월에 4박 숙박함
답변 제공: The reception 님, 2024년 3월 14일
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,The reception

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the refurbed room great staff thanks
2023년 12월에 4박 숙박함
답변 제공: GM 님, 2024년 1월 12일
Dear Daniel,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the refurbished room and that our staff made a positive impression.Your kind words are truly appreciated, and we'll be sure to pass on your compliments to our team. We're committed to providing exceptional service, and it's rewarding to know that we've succeeded in making your stay enjoyable.If there's anything else you'd like to share or if there are specific aspects you loved about the room that we should know about, please feel free to inform us.We look forward to hosting you again in the future. Thanks for choosing us!Warm regards,General Manager

10/10 - 훌륭해요

Gabrielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a great location as it is just a short walk to town and the lift. There was a bit of noise from people outside late at night but everything else was excellent. Staff was very accommodating and food was great.
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Gabrielle,Thank you so much for taking the time to share your feedback, and we're thrilled to hear that you found our location to be great, with convenient access to the town and the lift.We appreciate your understanding regarding the noise outside late at night, and we'll certainly take note of this to see how we can further enhance the overall experience for our guests.It's wonderful to know that our staff was accommodating, and we're delighted that you enjoyed the food during your stay. Your positive comments are truly appreciated and serve as a great encouragement for our team.We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like us to address for your next visit, please feel free to let us know.Thank you once again for choosing us, and we appreciate your valuable feedback.Best regards,

10/10 - 훌륭해요

Shola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 12일
Dear Shola,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,General Manager

10/10 - 훌륭해요

ABDULLA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is clean and the staff are very friendly and location is nearby the shopping are and restaurant
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Abdulla,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a fantastic experience at our hotel and that you found our facilities clean. It's also wonderful to know that our staff left a positive impression with their friendliness.We're pleased to be conveniently located near shopping areas and restaurants, making your stay even more enjoyable. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to enhance your future visits or if you have any specific suggestions, please feel free to let us know. We look forward to hosting you again in the near future.Warm regards,

10/10 - 훌륭해요

Nicholas

2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 12일
Dear Nicholas,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,

10/10 - 훌륭해요

Ilona

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 12일
Dear Ilona,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,General Manager

10/10 - 훌륭해요

Karyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
After our long ride to Chamonix, the bus stopped right in front of this hotel! Friendly staff, comfortable roon.
2023년 8월에 1박 숙박함
답변 제공: Front Office 님, 2024년 4월 23일
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 - 괜찮아요

Diane

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The hotel was nice but fell short of amenities advertisezed on the web site. The spa was in part of another hotel - the restaurant was closed. It was overpriced for what it is.
2023년 8월에 3박 숙박함
답변 제공: Front Office 님, 2023년 9월 3일
Thanks you diane for your coment we will take in account your feels.

10/10 - 훌륭해요

Christine

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful and as accommodating. Providing drinking water stations at every floor is an amazing commodity. We stored luggage here for 10 days which was simple and inexpensive. Close to everything but not on the main strip. Exceptional breakfast buffet. Highly recommend.
2023년 8월에 2박 숙박함
답변 제공: Front Office 님, 2023년 9월 3일
Thanks you Christine for your coment we will take in account your feels.

10/10 - 훌륭해요

Hidehiro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice
2023년 8월에 1박 숙박함
답변 제공: Front Office 님, 2023년 9월 3일
Thanks you Hidehiro for your coment .

10/10 - 훌륭해요

실제 이용하신 고객

2023년 7월에 2박 숙박함
답변 제공: La Direction 님, 2023년 8월 2일
Dear client, we thank you for taking the time to share your experience with us. We really appreciate the positive feedback that you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a nice day! Best regards, General Manager

4/10 - 별로예요

Boaz

2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Boaz, we thank you for taking your time to share your experience with us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

8/10 - 좋아요

Ka Yu

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the view from our room. Staff were very helpful and friendly. However there was some loud music from a nearby establishment in the evening both nights we were staying. The hotel offers a nice view of the mountain but it is also close to the train station, so you can hear the train passing and the loud music until like 9pm. The room could get very hot at night in late June/ early July if you close all the windows during your sleep.
2023년 6월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Ka Yu, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing caused by the noisy, because our hotel is just next to the train station. We apologize once more and thank you for your understanding.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

6/10 - 괜찮아요

Donald 님, Rothesay

좋아요: 청결 상태, 직원 및 서비스
The room didn’t have a proper chair, just a low stool (maybe 18”). There was no A/C, no bar fridge, no ice machine.
2023년 6월에 6박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Donald, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing. Since we are above 1000m altitude, non-5 star tourist establishments are not mandatory. But beyond that, Chamonix being very eco-oriented, the government suggested wants to make this almost compulsory. We apologize once more and thank you for your understanding.On the contrary, we have a big refrigerator at the reception and our reception is available 24 hours. Also, we have a bar that can provide ice cubes for the clients.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

8/10 - 좋아요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel room was neat and clean. The hotel was within easy walking distance to the shops and restaurants.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Kevin, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

8/10 - 좋아요

akira

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Good locaion, good brekfast, good housekeeping staff, but regrettably some reception staffs are unfriendly and arrogant.
2023년 6월에 3박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Donald, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing. We will transfer this comment to the receptioin team, we really appreciate your feedback that can help us to improve our service in the futur. We apologize once more and thank you for your understanding.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 - 훌륭해요

Seth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing location plus a great room set up for families with children.
답변 제공: General Manager 님, 2023년 7월 6일
Dear Seth, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 - 훌륭해요

dick

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Dick, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 - 훌륭해요

Hans

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Prima hotel, gunstig en rustig gelegen vlakbij het centrum van Chamonix. Een absolute aanrader.
2023년 6월에 1박 숙박함
답변 제공: Front Office 님, 2023년 6월 20일
Dear HansThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel in one of the most beautiful places on earth.
2023년 6월에 2박 숙박함
답변 제공: Front Office 님, 2023년 6월 20일
Dear DavidThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.

10/10 - 훌륭해요

Aleksandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, right at the center yet aside (quiet). Small but nice bathroom, simple decor and equipment, nice balcony and amazing mountain views!
2023년 5월에 2박 숙박함
답변 제공: Front office 님, 2023년 6월 20일
Dear AleksandraThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.Front Office

6/10 - 괜찮아요

Fabrice

2023년 5월에 1박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Fabrice, we thank you for taking your time to share your experience with us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 - 훌륭해요

MARIA EMILIA DIAS

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 7월 6일
Dear Maria Emilia Dias, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager