Dear Shannon, thank you for sharing your experience at our hotel. We do not want to bore the readers, and we limit ourselves to correct some wrong information of this text. - "take away fee €12" for 1L of high quality soap does not mean you have to pay to use it, but in case you want to take it with you away, as a nice souvenir, we inform previously the guests about the cost of that. We are sorry if the cartel was not clear enough. - the light outside the balcony can be turned off at any time with a button just next to the window, in each room. - we apologize if you find our attitude terrible, we try every day to do our best to provide nice holidays to our guests (staff rated 8.9/10 on more than 1067 rev.); sometimes it happens that we simply cannot do that because some reasons. Maybe the extra charge for the third person (with 50% discount) was not accepted as good as seems to be? Best Regards.