책상, 다리미/다리미판, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 스위트 애머릴로 웨스트 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 862개 이용 후기 중 225개" "
평점 8 - 좋아요. 862개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 862개 이용 후기 중 145개" "
평점 4 - 별로예요. 862개 이용 후기 중 100개" "
평점 2 - 너무 별로예요. 862개 이용 후기 중 146개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Mingxi

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible check in experience!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 16일
Dear Mingxi, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We will review this instance with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Darin

2024년 3월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2024년 3월 11일
Dear Darin, Thank you for taking the time to share feedback about your recent stay. We are disappointed we did not meet your expectations. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure we are well-poised to serve you in the future. We would love to speak with you further regarding your stay with us. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Sincerely,

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Aaron - General Manager 님, 2024년 2월 28일
Hello Ronald, Thank you for the wonderful review. I will make certain I share this with staff. I am happy that we met all your expectations and hope to see you again in the future.

8/10 - 좋아요

Ronald 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location, nice, quiet & convenient & not overpriced.
2024년 2월에 1박 숙박함
답변 제공: Aaron - General Manager 님, 2024년 2월 10일
Hello Ronald, Thank you for the wonderful review. I will make certain I share this with staff. I am happy that we met all your expectations and hope to see you again in the future.

8/10 - 좋아요

Jimmy

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Aaron - General Manager 님, 2024년 2월 10일
Hello Jimmy, Thank you for the positive review. We are happy that we were able to accommodate you on your stay with us. We hope to see you in the future for any travels you may have.

10/10 - 훌륭해요

Edina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Aaron - General Manager 님, 2023년 12월 29일
Hello Edina, Thank you for your wonderful review. We are happy to be able to accommodate you on your stay. We would love to have you back in your future travels. Please keep us in mind. Thank you, Hotel Management

10/10 - 훌륭해요

Ren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was travelling cross country, needed a full fridge. It worked for me.
2023년 12월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 12월 19일
Hello, we are so happy to hear that our refrigerator was the perfect size for your needs. We strive to provide our guests with the comforts of home away from home. Thank you for your kind words. Positivity means a lot to us!! We hope we can assist you in the future with any traveling you may need. Thank you!!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 12월 12일
Hello Jessica, thank you for the positive review. Our staff loves hearing that we did exceptional for your stay. We would love to have you stay with us in the future, so please do not hesitate to give us a call, we would be happy to assist. Thank you, Management

2/10 - 너무 별로예요

Vanessa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This might be the worst hotel I have ever stayed in. They actually wrote my room number with a sharpie directly on my key which seems ridiculously unsafe. Front desk staff barely spoke to me and were apathetic at best. And it’s clear this place is mostly used for traveling trades workers.
답변 제공: Hotel Management 님, 2024년 2월 13일
Dear Vanessa, Thank you for your review of our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Maria

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
They couldn't check me in because their system was down and they had been down for hours before they let me prepay and book a room even though they knew they wouldn't be able to check me in
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 5일
Dear Maria, We are sorry we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Greg

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They did not have the room I reserved and did not notify me until I got there so I did not stay
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 5일
Dear Greg, We apologize for the inconvenience you encountered upon arrival and for any miscommunication regarding your room reservation. Allow us to check what went wrong, and we always welcome feedback that may help make future guests' stay more comfortable. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

10/10 - 훌륭해요

ANA 님, San Juan

연인과의 여행, 출장 여행
Great customer service ! I really enjoy when Destiny at front desk is here …. She goes above and beyond … makes our stay really feel like home ! Been here for a while and she’s always with a big smile and ready to help out !!
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 27일
Dear ANA, It was a pleasure to read your fantastic review about Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by Destiny surpassed your expectations. We will enjoy sharing your compliments with her to recognize her for a well-done job. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again soon.Sincerely,Hotel Management

4/10 - 별로예요

Tracy

2023년 11월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 11월 19일
Dear Tracy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us. If you would like to contact us at the hotel to let us know what we can do better, we would love to hear from you. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 11월 19일
Hello, thank you so much for the positive feedback, we are glad that we met your expectations. We would love to welcome you back in the future. Sincerely, Hotel Management

10/10 - 훌륭해요

Leslie

2023년 11월에 3박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 11월 19일
Hello Leslie, thank you so much for the positive feedback, we strive on making our guests feel at home. We are glad that we met your expectations and would love to have you back in the future. Sincerely, Hotel Management

8/10 - 좋아요

Amanda

가족 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 11월 12일
Thank you Amanda!! We love hearing positive feedback. Thank you for staying with us!! Have a wonderful day!!

4/10 - 별로예요

Amelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in on my phone due to rate being cheaper and them not being able to do price match. Got my room key, went up to said room and had a guests belongings already in there so I had to get another room.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Dear Amelia, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.SincerelyHotel Management

8/10 - 좋아요

Alton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2023년 11월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 11월 4일
Hello Alton, Thank you for the positive review. I will make sure to share this with our staff. We love hearing we met your expectations.

8/10 - 좋아요

stephanie

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 25일
Hello Stephanie, we want to thank you for your positive review. I am happy we were able to meet your expectations for your stay. I will be sure to share this with my staff, we love to know our guests are happy. Please let us know if there is anything we can do for you in the future, we would love to have you back.

6/10 - 괜찮아요

Jeffrey

가족 여행
Was convenient
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 24일
Dear Jeffrey, Thank you for sharing your feedback. We're delighted to hear that your stay was convenient. Our aim is to provide a hassle-free and comfortable experience for all our guests. Your input is appreciated, and we look forward to hosting you again for another hassle-free stay in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Antionetta

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When I arrived to my rooms( had 2 ) both bathrooms had not been cleaned, refrigerators were filthy and had not been touched, microwave and kitchen floor dirty! Unacceptable for a guest to check in at 2:30am and rooms are not clean. Thankfully the front desk clerk came and cleaned both areas for both rooms. Also, no matter what time of day, afternoon or nighttime you go to the front desk, no one is ever there to assist you. I also called down to the desk to ask about getting plates and the customer service from whomever answered was horrible! No friendliness or care at all. When she called me back I told her not to worry about it! Overall, my stay was ok. Hopefully the manager Dede honors my free stay when I return.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 28일
Dear Antionetta, Please accept our apologies for your allotted suites not being up to your expectations upon check-in. We understand how inconvenient and frustrating this must have been, especially after checking in so late. We appreciate the front desk clerk's efforts to address the issues, but we acknowledge that this could have been avoided. Moreover, we apologize for the unavailability of our front desk team for assistance and for the poor customer service you received over the phone. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and attended courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

2/10 - 너무 별로예요

Richard

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Aaron - General Manager 님, 2023년 10월 16일
Dear Richard,Thank you for staying with us, I wish you would have left some feedback so I could know what we need to work on. Nonetheless, we wish you safe travels.

2/10 - 너무 별로예요

Vinoth

Booking from Expedia was not honored by the facility. I was about to reach the facility at middle of 2 AM thinking my booking is confirmed via Expedia. When called them I got an update stating they are over booked and cannot do much from their side. Think twice prior using third party apps to book any reservations.
2023년 10월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Vinoth, I certainly do apologize for the inconvenience. At Extended Stay we try to do our best to accommodate our reservations, unfortunately after 6pm we cannot always guarantee availability. I would hope to have another chance to earn your stays, please feel free to contact us at the hotel directly. Thank you.

2/10 - 너무 별로예요

Donnie

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was rude
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 28일
Dear Donnie, We are sorry for the issue you had with our staff. Although such incidents are unusual, we take these reviews seriously. We will review this incident with our team members to handle our valued guests more courteously and professionally. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

2/10 - 너무 별로예요

Renee

가족 여행
2023년 10월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Renee, thank you for leaving us a review. I do apologize that your stay was less than satisfactory. Your feedback is important to us as it will help us to improve. Thank you.

8/10 - 좋아요

Michelle

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: DeDe 님, 2023년 10월 11일
Hello Michelle, thank you so much for the positive review. We appreciate your feedback as this helps to improve where it is needed. I am happy that we met your expectations. Thank you for choosing Extended Stay America - Amarillo West / DeDe - Assistant General Manager

4/10 - 별로예요

Pamela

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So I stayed here off and on for work for about 5 weeks. Had a different room each time, and each room had something off about it. One smelled like wet ashes, one the bathroom light wouldn't completely come on so I was showering in the dark, and another the AC wasn't very cool. None of the beds were comfortable. Their computer system constantly had issues so check in could take quite a while. Once they gave keys to my room to someone else that had just checked in, even though I'd been in that room for 3 days. Luckily I was in the room at the time and had the deadbolt in place. They are incredibly short staffed so even though it says check in is at 3, I had to wait until after 6 once for a room to be ready. It's a great price for long term stays, but after all the issues and them potentially giving another person keys to my room again, I am now spending a little extra for a better and safer hotel.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 24일
Dear Pamela, Thank you for your review. Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Kelly

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient, mostly quiet. Room was clean and very affordable.
2023년 9월에 1박 숙박함
답변 제공: DeDe 님, 2023년 10월 11일
Thank you Kelly for such a positive review. We are happy that we were able to meet your expectations. Again, thank you for staying with us and we would love to see you again in the future sometime. DeDe - Assistant General Manager / Extended Stay America - Amarillo West

8/10 - 좋아요

Juan

2023년 9월에 2박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Juan, thank you so much for the positive feedback. I will make sure to share this positive information to our team. Please reach out to us if there is anything else we can do for you. Thank you.

2/10 - 너무 별로예요

Zachary

2023년 9월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Zachary, I do apologize that your stay was less than satisfactory. Please reach out to us so that we may discuss what we can do to resolve any issues or concerns. We would be happy to visit with you. Thank you.

2/10 - 너무 별로예요

Ken

2023년 9월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Ken, thank you for taking the time to leave us a review. I do apologize as it seems that your stay was less than satisfactory. If there are any concerns or issues you would like to discuss, please feel free to contact us at the hotel.

10/10 - 훌륭해요

Brandon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This location had a large refrigerator and a mini-kitchen. My wife and I made a delicious for us right in our room! Steak and potatoes, with broccoli. Everything about this hotel was great, and the area around it was safe, too.
답변 제공: Aaron Mullennax ~ GM 님, 2023년 9월 12일
Thank you, Brandon, for taking the time to leave a positive review. We are happy that your stay was comfortable, and you felt at home. We certainly hope you will be considering a stay with us in the future.

2/10 - 너무 별로예요

Trenton

2023년 9월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Trenton, thank you for taking the time to leave us a review. I do apologize that your stay was less than satisfactory. We appreciate the feedback. Thank you.

10/10 - 훌륭해요

TOM

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2023년 9월에 1박 숙박함
답변 제공: Aaron Mullennax ~ GM 님, 2023년 9월 12일
Thank you, Tom, for taking the time to leave a positive review. We hope you consider us in the future for any stays you may have. We would love to see you again.

2/10 - 너무 별로예요

Darius

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Huge Bed bugs in my bed and I had to end up moving to a new room at 1am.
답변 제공: Aaron Mullennax ~ GM 님, 2023년 8월 31일
Mr. Darius,I am so very sorry that this was your experience at our hotel. I want to assure you that this was a rare situation and we have already addressed. The room, and surrounding rooms have been treated by our authorized vendor. I would hope you could give us another chance as this is a very rare incident. Please contact the hotel directly so I may speak with you regarding your stay.

10/10 - 훌륭해요

Luis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk girl was awesome. Room was clean, very spacious and has a lot more amenities than I thought it would have (kitchen, microwave and fridge).
2023년 8월에 1박 숙박함
답변 제공: Aaron Mullennax ~ GM 님, 2023년 8월 31일
Dear Luis, Thank you so much for your great review, we love hearing ones like this. Please come and see us again.

8/10 - 좋아요

Pamela

2023년 8월에 3박 숙박함
답변 제공: DeDe 님, 2023년 10월 12일
Hello Pamela, thank you so much for your positive feedback. We are glad that we met your expectations for your stay. We would love to have you stay again with us in the future. Please let us know if there is anything else we can do for you, we would be happy to assist. Thank you, DeDe Assistant General Manager.

2/10 - 너무 별로예요

Gerardo

2023년 8월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Gerardo, thank you for taking the time to leave us a review. We do apologize that your stay was less than satisfactory. Please let us know if there is anything else we can do for you. Thank you.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value, clean and great location.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 26일
Dear Kevin, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, value, and comfortable suites. We look forward to welcoming you back soon! Sincerely,Hotel Management

8/10 - 좋아요

Kimberley

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
This hotel did not have lots of amenities but it was clean, the beds were comfortable, the water pressure was great,the towels were fluffy. It was convenient to the side of town we needed for a funeral, and was affordable for the four nights we stayed.
2023년 8월에 4박 숙박함
답변 제공: DeDe - Assistant General Manager, ESA 님, 2023년 9월 12일
Thank you so much Kimberley, we are happy that your stay was a comfortable one. At Extended Stay America our goal is for our guests to feel comfortable and at home when staying with us. We appreciate you taking the time to send us a wonderful review.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Don't get there late...
Ok, in all fairness we got there late -- and we got the absolute last room available, which means it had issues. There was a funky smell (we figured the carpet had been steam cleaned but not dried completely so it was musty), the cabinet in the kitchenette was beaten up and separating on the edges, the cooktop light didn't work. We wiped down the room with Clorox wipes and it looked like it hadn't been cleaned in a while -- after wiping it down, the funky smell lessened. But the AC worked, and we were happy not to be sleeping in the car after initially being told they were sold out, so it all worked out. Also a function of getting there late -- there were no extra blankets to be had (they were all in the wash overnight). And in the morning the available breakfast food "grab and go" items (oatmeal packets, individually wrapped muffins and granola bars) had already been grabbed by other guests.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 22일
Dear Guest, We appreciate your detailed feedback regarding your recent stay. We apologize for the inconvenience caused by the condition of the room, including the smell, cabinet issues, and the non-functional cooktop light. Your insights are invaluable for improvement. We're glad the AC provided comfort and that you found a positive aspect of your stay. Please accept our apologies for the shortage of extra blankets and breakfast items. Your patience is greatly appreciated. We're committed to enhancing our services and hope to provide you with a more enjoyable experience on your next visit. Thank you for your understanding.Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Modest price for modest accommodations
This is a reasonably priced hotel for an overnight stay on a drive somewhere else -- kitchenette was modest but utilitarian with a small cooktop, microwave, and full size fridge. TV was small but workable, bed was comfy. We wiped down the room with Clorox wipes just in case, but it seemed pretty clean to start with. AC worked, which was important in 100+ temps outside. Price was considerably less than other hotels in the immediate area.
2023년 8월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager, ESA 님, 2023년 9월 12일
Thank you for taking the time to leave us a positive review. Our Extended Stay Hotels are perfect for those who need a clean and safe place to stay either overnight or for a longer-term time frame with all the functionality of being at home.

10/10 - 훌륭해요

Michael

2023년 8월에 1박 숙박함
답변 제공: DeDe - Assistant General Manager 님, 2023년 10월 14일
Hello Michael, thank you so much for leaving us such a positive review. I will make sure to share this with our staff. Please let us know if there is anything else we can do for you. Thank you.

2/10 - 너무 별로예요

Kelvin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff are horrible
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 21일
Dear Kelvin, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services as we advance. We are sorry and hope you will consider giving us a second chance.Sincerely, Hotel Management

4/10 - 별로예요

Susan

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tv didn’t work. AC whined. Carpet stained. Room has a terrible smell. Everything old very old and sy
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 19일
Dear Susan, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet cleanliness and maintenance expectations and the need to update the property. Please accept our apologies, as we never meant to disappoint our guests. We will address the issues with our team and ensure this does not happen again. We are also happy to share that various parts of our hotel are scheduled for renovation soon, and we hope you will revisit us to see the progress we are making. Sincerely,Hotel Management

2/10 - 너무 별로예요

Ajay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bad hotel
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 16일
Dear Ajay, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

6/10 - 괜찮아요

Baylee

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Area for dogs was dirty and unkept. lots of cigarettes and trash everywhere
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 13일
Dear Baylee, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

8/10 - 좋아요

Antionetta

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was nice, one of the double rooms looked old and worn out. We changed to a single room and it was better. Wood flooring. The only thing looked old was the stove top. There were no dishes in the room. I worked for this company years ago as a manager and all the kitchen supplies were in the room prior to checking in. The halls were dark and only one elevator to use. Otherwise, bed was comfortable. We were there for 4 nights taking our boys to school at WT! We will definitely use them again.
2023년 8월에 3박 숙박함
답변 제공: Aaron Mullennax ~ GM 님, 2023년 8월 11일
Dear Antionette, Thank you for giving us your feedback and giving us a kind review. We can't wait to have you as our guests again. Until then, safe travels!

8/10 - 좋아요

Justine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a safe place to stay easy to find
2023년 8월에 2박 숙박함
답변 제공: Aaron Mullennax ~ GM 님, 2023년 8월 11일
Dear Justine,Thank you so much for your feedback. We hope you stay with us again.

10/10 - 훌륭해요

Candice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함