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수퍼 8 바이 윈덤 애머릴로 웨스트 여행 후기

2 out of 5
수퍼 8 바이 윈덤 애머릴로 웨스트
2103 Lakeview Dr, Amarillo, TX

이용 후기

6.8
평점 10 - 훌륭해요. 437개 이용 후기 중 111개" "
평점 8 - 좋아요. 437개 이용 후기 중 115개" "
평점 6 - 괜찮아요. 437개 이용 후기 중 86개" "
평점 4 - 별로예요. 437개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 437개 이용 후기 중 62개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Kacey

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great, the only thing was it is in a weird location but once i figured out how to get in the lot it was great
2024년 2월에 1박 숙박함
답변 제공: ken 님, 2024년 3월 17일
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

6/10 - 괜찮아요

Anant

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: ken 님, 2024년 1월 1일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

4/10 - 별로예요

Ben

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태
Good nights rest but don't get your hopes up.
Hotel looks like it's been renovated and is pleasing to the eye. The beds were very comfortable and the room looked nice. The Plastic bathtub however, looks like it's been painted and flaking off. In room coffee was old. And At 7:30 am there was no breakfast, not because it had been eaten, there just wasn't any. Overall it was a good sleep just a bit sketchy.
2023년 12월에 1박 숙박함
답변 제공: Ken 님, 2023년 12월 28일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

6/10 - 괜찮아요

Kelly

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The check in was fine. Our beds were hard. The shower was a little scary. I think it was clean, just in bad repair. There were drink rings on the nightstand. The room was spacious. Continental breakfast was not good. There was bread, 2 types of cereal, the juice machine was broken. Selection was minuscule.
2023년 11월에 1박 숙박함
답변 제공: ken 님, 2023년 11월 28일
Thank you for reaching out to us through this review. I apologize for the rings on the nightstand you experienced and the issue with the breakfast in the morning. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them. Sincerely,Guest Services

4/10 - 별로예요

Sara

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even my kids were grossed out by the dirty bedding, blood on pillow case and sheet. Thankfully we didn't need to use the tub which looked horrendous.
2023년 11월에 1박 숙박함
답변 제공: ken 님, 2023년 11월 13일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

10/10 - 훌륭해요

Ma Reyes

2023년 11월에 1박 숙박함
답변 제공: ken 님, 2023년 12월 5일
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 - 좋아요

Burl 님, Fort Worth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value for an overnight stay.
2023년 11월에 1박 숙박함
답변 제공: ken 님, 2023년 11월 13일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

6/10 - 괜찮아요

Andrea

가족 여행
별로예요: 숙박 시설 상태 및 시설
Very poor breackfast
답변 제공: ken 님, 2023년 10월 24일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to prevent these issues from happening again. We hope you give us another chance if you find yourself in the area. Thank you Guest Services

8/10 - 좋아요

Laurence

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: ken 님, 2023년 11월 13일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

10/10 - 훌륭해요

Chantal

Excellent hôtel. La chambre était spacieuse et très belle et propre. Je recommande.
2023년 9월에 1박 숙박함
답변 제공: ken 님, 2023년 10월 24일
Thankyou for staying with us.

10/10 - 훌륭해요

Bill

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is new. Room is not fully furnished. No other problems so far.
2023년 9월에 1박 숙박함
답변 제공: ken 님, 2023년 10월 24일
Thankyou for staying with us.

4/10 - 별로예요

Bryan

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon checking in we had to interrupt the two ladies having their daily gossip session. Check in was easy but as soon as we were handed the key she says “by the way you booked a non-smoking room but the floor above you is smoking so you may have a hint of smoke.” We walked out the door to park closer to our room and I told my husband I was going to check the room before we unpacked. It was AWFUL. The smell of smoke hits you in the face as soon as you open the door. Asked if there was another room available with no smoke at all and was told they were full. It had been a long day of traveling and we were only staying for that night so we dealt with it. You can tell this hotel and just been remodeled. The room look great at first glance when walking in but upon closer look it looked like someone’s first diy project. The porcelain bathtub that was once ivory colored they had PAINTED over with white and you could see every brush stroke. The new, cheap Amazon bed frames they had stuck out 3” past the mattress and bruised up our shins something terrible. The TV was not mounted properly and looked like it could fall off at any time. To entertain our kid we decided to go for a swim. There were 3 kids, under the age of 7 or 8, unsupervised in the pool. Come to find out it was the desk clerks kids. After the 3 of us had been splashed in the face and hit with a big bouncy ball several times we were fed up and got out. Got up breakfast & it was cereal and prepackaged muffins. That was it
2023년 7월에 1박 숙박함
답변 제공: ken 님, 2023년 11월 13일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

6/10 - 괜찮아요

Terry

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Breakfast was barely a breakfast. Beds were hard as a rock. It was clean and no one broke into our vehicle. So that’s a plus.
2023년 7월에 1박 숙박함
답변 제공: Ken 님, 2023년 7월 25일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank you Guest Services

8/10 - 좋아요

Shelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Ken 님, 2023년 7월 25일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

10/10 - 훌륭해요

Teresa

2023년 7월에 1박 숙박함

4/10 - 별로예요

steve

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing nice about the super 8 was the new carpet it looked like in the hallways.Rooms were filthy I mean filthy the air conditioner hadn't been dusted off the window seals hadn't seen a cleaning rag and I don't know how long floors the same way countertops wasn't even washed or cleaned from the last person that stayed in the room very dirty. Turned air conditioner off because I got cold water was all over the floor used one of the bath towels to throw on the water puddle and it looked like I had cleaned the oil pan with the towel that's how bad the floor was.
2023년 7월에 1박 숙박함
답변 제공: Ken 님, 2023년 7월 25일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 - 별로예요

Emma

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The lack of unavailable nonsmoking rooms, and how close the smoking rooms are to the smoking areas. The blankets having burnt mark of cigarettes, disgusting.
2023년 7월에 1박 숙박함
답변 제공: ken 님, 2023년 7월 18일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

10/10 - 훌륭해요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: ken 님, 2023년 7월 18일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

8/10 - 좋아요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good but could use a little less bleach the room smelt like bleach real bad when we first arrived but still ok
2023년 7월에 1박 숙박함
답변 제공: ken 님, 2023년 7월 18일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

6/10 - 괜찮아요

Heather

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Amanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 7월에 1박 숙박함
답변 제공: ken 님, 2023년 7월 18일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

2/10 - 너무 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Big lines in front desk, bed sheets were dirty.
2023년 7월에 1박 숙박함
답변 제공: Ken 님, 2023년 7월 4일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 - 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Ken 님, 2023년 7월 4일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 - 별로예요

Monica

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: ken 님, 2023년 7월 3일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 - 별로예요

Jhanna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not good experience.
2023년 6월에 1박 숙박함
답변 제공: ken 님, 2023년 7월 3일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is friendly. Property is in good condition. Room was clean and comfortable.
2023년 6월에 1박 숙박함
답변 제공: ken 님, 2023년 7월 3일
Thank you for continuing to choose our hotel to stay at when you find yourself in our area for business. It is greatly appreciated and nice to know the staff is on their "A" game with our guests! I will share your feedback with everyone here, and we look forward to seeing you soon.Sincerely,Guest Services

6/10 - 괜찮아요

Jonathan

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bathtub looked like it had blood and urine all over it
2023년 6월에 1박 숙박함
답변 제공: ken 님, 2023년 6월 23일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

6/10 - 괜찮아요

Lonnie

가족 여행
좋아요: 직원 및 서비스
The room was not clean, remains of something spilt on the bedside table, something sticky on the other, coffee pot was dirty, housekeeping brought another said the one was.not working, the coffee pot on the replacement maker was dirty, jad.to clean it before using.. ..
2023년 6월에 1박 숙박함
답변 제공: ken 님, 2023년 6월 18일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

2/10 - 너무 별로예요

DEBRA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Single female frantic in Amarillo
I booked a room for my single dtr, so that she could to to her aunts funeral. This hotel was pretty near to the funeral location, & looked decent from photos. My dtr didn't get off work until 5, so didn't make it to Amarillo until approx.11 pm. When she arrived near hotel, all the streets that would lead her to it, were closed. She called me frantic, knowing I had already paid for her stay, but not being able to get to the hotel due to multiple rd closures. She said she tried to call hotel multiple times, but it would ring a few times, then disconnect. I told her to stay in her car, go to a lighted area, and keep her doors locked, while I tried to call hotel. I called multiple times same scenerio. I then called a Super 8 by Wyndham number that I located on line. Explained to the lady what was going on, she placed me on hold, tried calling the hotel directly. While on hold, my daughter seen a decent looking older couple & asked them if they knew why all the rds in that area were closed, & was informed that several blocks in that area had been flooded, & most of the businesses were flooded inside, or closed due to pkg lots & rds being flooded. I explained this to the Super 8 lady when she came back on the line. She apologized and told me to call & report as soon as my dtr came back in to town, since I had reserved & paid for room. Furious that no one from Super 8 called to inform us of the problem ahead of time, & I refuse to pay for this reservation. Credit my acct asap.
2023년 6월에 1박 숙박함
답변 제공: ken 님, 2023년 6월 18일
I apologize that the hotel was evaucated due to flood so, we didn't have any power. We called hotels.com about the reservation, we could not cantact you because we didn't have the guest phone number.We have not charge your cc for this reservation. We will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Sincerely,Guest Services

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stops on our way to Arizona
It was clean. Some things were just worn a bit and needs improvement. Locks on the window were broken but they were replaced with metal clips. The beds were comfortable and we had everything we needed. The staff was great. Very friendly. We felt very welcomed.
2023년 6월에 1박 숙박함
답변 제공: ken 님, 2023년 6월 9일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

2/10 - 너무 별로예요

Daniela

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: ken 님, 2023년 6월 3일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

10/10 - 훌륭해요

Nickolus

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
My bathtub needed to be replaced. It looked terrible. I didn't even bother using it. The rooms were HUGE and much appreciated!
2023년 5월에 1박 숙박함
답변 제공: ken 님, 2023년 5월 27일
Thank you for reaching out to us through this review. I apologize for the bathtub being terrible. We will work on our maintenance issue. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them. Sincerely,Guest Services

6/10 - 괜찮아요

Andrew

별로예요: 직원 및 서비스
Older motel, could use a little more upkeep and regular deep cleaning. Nothing awful, but would probably spend another $20-$30 and stay at a little nicer place. Staff were functional but not winning any awards with their service.
2023년 3월에 1박 숙박함
답변 제공: ken 님, 2023년 4월 29일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

2/10 - 너무 별로예요

Dianne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
horrible
This was this worst hotel experience I have ever had. unclean room, noisy upstairs neighbors, thin walls, scary neighborhood, filthy and moldy HVAC unit, scratchy bed sheets, dirty microwave and fridge..... We complained about the upstairs noise, but nothing changed. We maybe got 3 hours of sleep after driving 10 hours. Very few things offered at the free breakfast. I'm sorry I spent my money to stay here.
2023년 3월에 1박 숙박함
답변 제공: Ken 님, 2023년 3월 20일
Thank you for reaching out to us through this review. I apologize for the noise issue you experienced and the issue with the breakfast in the morning. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them. Sincerely,Guest Services

8/10 - 좋아요

See 님, Bridgeton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 3월에 1박 숙박함
답변 제공: Ken 님, 2023년 3월 20일
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Typical Super 8, cleaner than I expected. Check in was a little rough, but not a big deal.
2023년 3월에 1박 숙박함
답변 제공: Ken 님, 2023년 3월 20일
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 - 좋아요

Joe

2023년 3월에 1박 숙박함
답변 제공: ken 님, 2023년 4월 29일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

2/10 - 너무 별로예요

dustin

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Not a very good stay
A.c. broken...furniture tore...blankets have cigarette burn holes all over...front desk check in person had her kids behind her running around doing errands for her. The walls are dirty..the tub is stained
2023년 3월에 1박 숙박함
답변 제공: ken 님, 2023년 3월 18일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

10/10 - 훌륭해요

Vicki

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always stay there when in Amarillo. We can count on the consistency of a well managed establishment
2023년 3월에 3박 숙박함
답변 제공: ken 님, 2023년 3월 18일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

4/10 - 별로예요

Minh 님, grand prairie

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pretty old hotel with recent work done to improve the room but its not working. Stained towels, stained tubs, no elevator for travelers that gets the 2nd level, just old feeling.
2023년 3월에 1박 숙박함
답변 제공: Ken 님, 2023년 3월 13일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.

2/10 - 너무 별로예요

Danette

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Ken 님, 2023년 3월 13일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

8/10 - 좋아요

Tiffany 님, Melbourne

2023년 3월에 1박 숙박함
답변 제공: ken 님, 2023년 4월 29일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

6/10 - 괜찮아요

Elizabeth

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The clerk was very quick to check us in.
2022년 12월에 1박 숙박함
답변 제공: ken 님, 2023년 2월 6일
Thank you for continuing to choose our hotel to stay at when you find yourself in our area for business. It is greatly appreciated and nice to know the staff is on their "A" game with our guests! I will share your feedback with everyone here, and we look forward to seeing you soon.Sincerely,Guest Services

10/10 - 훌륭해요

Jose

2022년 11월에 1박 숙박함

6/10 - 괜찮아요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스
They said the hotel had a breakfast in the morning. They only had coffee and little cup cakes, no cereal, no nothing. They should change their web site to say no breakfast.
2022년 11월에 1박 숙박함
답변 제공: ken 님, 2022년 12월 5일
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Sincerely,Guest Services

10/10 - 훌륭해요

Lynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room
2022년 11월에 1박 숙박함
답변 제공: ken 님, 2022년 12월 5일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

10/10 - 훌륭해요

Bill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Denice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 3박 숙박함
답변 제공: ken 님, 2022년 10월 25일
Thankyou for staying with us.

10/10 - 훌륭해요

DONNA

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean.
2022년 8월에 1박 숙박함
답변 제공: ken 님, 2022년 9월 1일
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

2/10 - 너무 별로예요

J

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was woken up at 3am with ants crawling all over my face, my pillow, the nightstand and the AC unit. I went to speak to front desk staff and was denied a room change or any type of refund and forced to leave the hotel in the middle of the night and sleep in my car. Outrageous and easily the worst hotel experience of my life.
2022년 8월에 1박 숙박함
답변 제공: ken 님, 2022년 9월 1일
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services