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아메리칸 인 & 스위트 여행 후기

2.5 out of 5
아메리칸 인 & 스위트
1215 S Story Street, Boone, IA

이용 후기

6.6
평점 10 - 훌륭해요. 190개 이용 후기 중 28개" "
평점 8 - 좋아요. 190개 이용 후기 중 57개" "
평점 6 - 괜찮아요. 190개 이용 후기 중 50개" "
평점 4 - 별로예요. 190개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 190개 이용 후기 중 14개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

10/10 - 훌륭해요

Carla

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I work in boone and stay in a hotel and its great
2023년 11월에 1박 숙박함
답변 제공: B.P. The Management 님, 2024년 2월 4일
Thank you for your five out of five positive evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - 훌륭해요

William

2023년 11월에 1박 숙박함
답변 제공: B.P. The Management 님, 2024년 2월 4일
Thank you for your five out of five evaluation of our hotel. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

David 님, Council Bluffs

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property was clean but dated. Our service was fine. The "continental breakfast" was coffee/juice and a honey bun from a box. The pool was closed for the season, even though it's an indoor pool. There is a connected Mexican restaurant, which was convenient. The room price was maybe a little high for what we received.
2023년 10월에 1박 숙박함
답변 제공: B.P. The Management 님, 2024년 2월 4일
Thank you for your evaluation and feedback. We hope to see you again soon.

2/10 - 너무 별로예요

Mysti

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worse hotel.
When I showed up on Friday they booked me into a dirty room and then move me to another room that had no towels why do I said that the pool was open and then the following day they said nope it's close for the season because it's not heated they refuse to give me a refund and I want a refund now this was a horrible place they also had six cockroaches in the hotel room. I asked for more towels at 10:00 at night and she said no they are right there you aren't getting anymore
2023년 9월에 2박 숙박함
답변 제공: B.P. The Management 님, 2024년 2월 4일
We apologize your experience was anything less than completely satisfying.Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 - 별로예요

Lisa

연인과의 여행
별로예요: 편의 시설/서비스
Didn’t get to use the indoor pool, walls were super thin could hear everything. Couldn’t even watch anything on the tv the channels were not working due to cloudy skies.
답변 제공: B.P. Hotel Management 님, 2024년 2월 4일
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was easy to get too
2023년 8월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 - 괜찮아요

Pat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
refurbished
2023년 8월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for evaluating our property. We look forward to seeing you again soon.

4/10 - 별로예요

pat

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good service...sketchy neighborhood
2023년 8월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your feedback. We look forward to seeing you again soon.

6/10 - 괜찮아요

JonnieRose

Decent
The place was decent. Just had problems with our key the whole 1st night.
2023년 7월에 2박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your feecback. We are sorry you had an issue with your key. We are glad you were satified with your stay. We look forward to seeing you again soon.

6/10 - 괜찮아요

Kelly

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The check in process was quick and easy. The female clerk that checked us in was very nice and friendly. The room was clean but the bed was extrememly uncomfortable. The check out process was very odd. The door to the lobby was locked so we had to ring a buzzer and when the clerk finally answered, he was rude and unhelpful.
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 - 좋아요

Randall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 - 괜찮아요

Louise

별로예요: 숙박 시설 상태 및 시설
Needs Improvement
They are refurbishing the hotel. Moved to a room that was away from the construction. Unfortunately some lights in the bathroom and room did not work nor did the refrigerator.
2023년 7월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 객실의 편안함
Very disappointing
The beds were very uncomfortable. We were up at 6:30 and went to the continental breakfast that was from 5:30-9:30am. There wasn’t any food and no staff around to ask about it. Very disappointing.
2023년 7월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 - 좋아요

Josephine

2023년 5월에 3박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your eight out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 - 별로예요

Thomas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very old property although clean. Safe door lock broke with no respo se from office staff
2023년 5월에 3박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

6/10 - 괜찮아요

Michael

좋아요: 청결 상태, 직원 및 서비스
Very basic, everything pretty warn-out and old looking. However, they did have all amenities like fridge, microwave… coffee and packaged sweets in the lobby in AM. Despite being old and worn, it did appear clean. We thought the bed was very comfortable. We felt safe and things were quiet all night. I would stay here again - although I think it was overpriced for the age of property.
2023년 5월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your feedback. We hope to see you again soon.

2/10 - 너무 별로예요

Marcella

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The lights were all on one switch so if y shut off the light the plugins did not work. The bathroom had not been cleaned. The toilet was not even flushed. The best thing was the shower had lots of pressure.
2023년 5월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 - 별로예요

실제 이용하신 고객

반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old in need of repair, stinks
2023년 3월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 - 별로예요

Ronnie

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I don't like stairs and I was placed on the third floor. The shower didn't drain properly. It just seemed like a $50 dollar room that I was charged $90 for. It was clean! No coffee service or even a drinking glass in the room. On the room key it says to drop off the key. There was no drop box.
2023년 2월에 1박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 - 훌륭해요

Kevin

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함
답변 제공: B.P. The Management 님, 2024년 2월 4일
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - 훌륭해요

Travis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 5박 숙박함
답변 제공: B.P. Hotel Management 님, 2023년 8월 30일
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Randall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 3박 숙박함
답변 제공: B.P. The Management 님, 2024년 2월 4일
Thank you for evaluating our property. We look forward to seeing you again soon.

8/10 - 좋아요

James

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant and convenient stay
I had a very comfortable stay. The desk clerks were friendly and helpful, as was the owner. Our room was cleaned daily and coffee and juices were available 24 hrs a day. The refrigerator and microwave in our room worked great. The only thing missing was "No Breakfast"...but there was a McDonalds and a Dairy Queen across the street.
2022년 10월에 3박 숙박함

8/10 - 좋아요

Amelia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the stay was good. The staff was nice and helpful. The room was clean. The pool was freezing, and we were disappointed that there was no breakfast. I did call prior to our stay to confirm no breakfast so we made other arrangements.
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Property was way overpriced. Property is older. Refrigerator wasn't on when we got there so couldn't keep anything cold right away. Complimentary toiletries were low quality. TV was small. But, it was clean and the bed was comfortable.
2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Carrie

가족 여행
별로예요: 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

4/10 - 별로예요

Lorrita

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed and bath linen were dirty and stained. No breakfast as advertised. Way over priced for the conditions. Rooms and hall ways have a stale smoke odor
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice people. Easy to get in and out of.
2022년 8월에 1박 숙박함

8/10 - 좋아요

Top Hat

좋아요: 직원 및 서비스
The room was clean, check in was easy, place is a little outdated, but cleanliness is most important to me and it was decent enough to spend the night.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Laura

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The web site says breakfast available and once arrive to check in you are told there is no breakfast
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room and property, everything worked, quiet. Will be staying there again.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Fred

2022년 6월에 1박 숙박함

6/10 - 괜찮아요

michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
plumbing issue
2022년 5월에 2박 숙박함

4/10 - 별로예요

Stella

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very old worn out counter bathroom hot water faucet backward not like other hotels. It’s a dump
2022년 5월에 1박 숙박함

8/10 - 좋아요

Clifford

2022년 5월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Sorta Disappointing
Friendly and helpful staff. Dated hotel and could benefit from a remodel, but beds were comfortable and room was clean. The disappointing part of our stay - pool is closed indefinitely, no breakfast or even coffee stating due to Covid, but no attempt at a grab and go bag as other hotels are doing. At this point most hotels have restarted regular breakfast services - so I do not feel Covid can be used as an excuse anymore. Their price is too high without these amenities! Another thing we thought was kinda funny - room key card has printed 20% off your purchase at the local Burger King so we thought of grabbing a Whopper after a long day of driving - the place has closed! Bonus though - hotel is attached to a Mexican restaurant which has great food and margaritas!
2022년 5월에 2박 숙박함

8/10 - 좋아요

Theresa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very clean our room. quiet area. Not far from where we needed to be.
2022년 2월에 1박 숙박함

6/10 - 괜찮아요

Jessica

My peep hole was stuffed with tissue on the door door didn’t close right
2021년 11월에 2박 숙박함

4/10 - 별로예요

Brian

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 11월에 1박 숙박함

4/10 - 별로예요

Anna

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No shower curtain; no cups/plastic glasses for water; lamp above table didn’t work (and it wasn’t a burned out bulb because I tried the bulb in one of the other lamps and it worked).
2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Yi

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Misled by the name of the hotel chain
This is the worst hotel we have never stayed. The room and furniture are so old and worn out. There was breakfast included at booking. We booked believing that it would match the standards of American Inn and Suites. We were misled by the name.
2021년 11월에 1박 숙박함

8/10 - 좋아요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean but dated!
This place was cozy and very clean and comfortable for the price. It is dated so if you are looking for a spiffy updated marble bathroom, this isn't it. Bath sink has chips and same with Tub but everything worked just fine again for the price! It's perfect for an overnight stay though if you are on a budget. Worked great for me!
2021년 10월에 1박 숙박함

8/10 - 좋아요

terry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value for the price.
2021년 10월에 2박 숙박함

6/10 - 괜찮아요

Amy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Didnt like the lighting in the bathroom. Hard to find the light switch.
2021년 10월에 1박 숙박함

2/10 - 너무 별로예요

Danette

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First get there and room wasn’t cleaned. Toilet ran all the time, tv control didn’t work, fire alarm beeped all the time. No enough towels in room.
2021년 10월에 2박 숙박함

4/10 - 별로예요

Joseph

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Could have been better.
Breakfast was bad coffee in a styrofoam cup. The toilet was so low I had to help My wife get off it. The TV had three images. The pool had so much chlorine it made my eyes water in the hallway.
2021년 10월에 2박 숙박함

6/10 - 괜찮아요

Michelle

2021년 10월에 1박 숙박함

6/10 - 괜찮아요

Marilu

좋아요: 청결 상태, 직원 및 서비스
2021년 9월에 2박 숙박함