숙박 시설 정면 - 저녁/밤

수퍼 8 바이 윈덤 스토리 시티 여행 후기

2 out of 5
수퍼 8 바이 윈덤 스토리 시티
515 Factory Outlet Dr, Story City, IA

이용 후기

6.4
평점 10 - 훌륭해요. 299개 이용 후기 중 47개" "
평점 8 - 좋아요. 299개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 299개 이용 후기 중 68개" "
평점 4 - 별로예요. 299개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 299개 이용 후기 중 50개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Grant

별로예요: 청결 상태, 숙박 시설 상태 및 시설
When I booked the room I didn’t realize it was a smoking room until I checked in. The room smelled awful and the sheets and other furniture had burn marks and holes. Just make sure you look at the details of your room before booking here so you don’t get a smoking one.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Grant, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the room assignment and the smoke odor you encountered. We recommend all guests to carefully review the room details before booking to ensure the best match for their preferences. We appreciate your understanding and hope to accommodate you better in the future.

4/10 - 별로예요

Katie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallways & common areas were dirty. Fan in the room was too loud to run at night. No toilet paper or paper towels in lobby bathroom, staff did not replace when notified. Breakfast was cereal & a jug with 1/2 of milk. No napkins in breakfast area, front desk clerk offered kleenex when we asked for napkins.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Katie, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We strive to maintain cleanliness throughout our property and will work towards improving our common areas. We regret the inconvenience caused by the loud fan in your room and will address this with our maintenance team. We appreciate you bringing the issues with the restroom supplies to our attention, and we will communicate this with our staff to ensure that such oversights are avoided in the future. Your input regarding the breakfast options and the availability of napkins will be taken into consideration as we continue to enhance our services.

8/10 - 좋아요

GARY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Regular, average, noyjing outstanding, fine
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello GARY,Thank you for sharing your feedback about your recent stay. We appreciate your honest opinion. Please feel free to reach out to our management team if there is anything specific we can assist you with in order to improve your experience in the future.

8/10 - 좋아요

Karen and Bruce

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a King bed room but no easy chair or recliner in room. Corner was bare.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Karen and Bruce,Thank you for your feedback! We apologize for any inconvenience caused. We appreciate your suggestion and will consider it for future improvements.

4/10 - 별로예요

Lyle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 20일
Hello Lyle,Thank you for your positive rating! We appreciate your feedback and hope to have the opportunity to welcome you back soon.

2/10 - 너무 별로예요

Jim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 19일
Hello Jim, We apologize for any inconvenience you may have experienced during your stay. Please provide more details so we can address your concerns.

4/10 - 별로예요

Felicia

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bad
Our first room smelled musty and the heater was broken. The 2nd room had a whole in the floor so we had to be careful getting out of bed as not trip and fall.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 13일
Hello Felicia ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 - 좋아요

Akintunde

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Akintunde,Thank you for your positive review. We value your feedback and are glad that you had a great experience at our hotel. We look forward to welcoming you back soon.

2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Super 8 in Story City
Terrible place. Reservation was for a king bed but only had a double bed room for us. Old, smelly, and room was dirty. Mold in bathroom, bedspread had holes, and the morning “breakfast” was pathetic. Torn window screens. Parking lot broken concrete. Dirty and old hall carpet. And it cost $184!! Don’t stay here and we won’t consider a Super 8 if this is an example of what they’re like.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello Stephen ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

James

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Easy to get to. The fan in the bathroom connected to the light was extra loud. Rooms were musty.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 10일
Hello James, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 - 별로예요

Rod

가족 여행
별로예요: 편의 시설/서비스
The room was filthy! Burn holes in the bed spreads dirty cotton balls on the floor. It looked like someone had been laying on the bed
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 1일
Hello Rod,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 - 좋아요

chad

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The Price is Right!
I was staying in town for work and this was a very convenient location. Overall, the front desk person was very friendly, the room was cleaned well, but unfortunately, there was a bit of a musty odor, in the room I stayed in had two substantial cracks in the base of the tub that clearly leaks water, and you had to be careful not to cut your foot on it. The bed was actually more comfortable than some of the higher in the hotels I had stayed in earlier in the week and the week before. If you're not looking for anything can see, but want something quiet and comfortable, it's definitely priced right!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello chad ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Tammy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs a major over hall.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Tammy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 - 너무 별로예요

Robert

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was damp and smelled moldy. Windows broken paint chipped off etc. This property needs either a major renovation or a bulldozer.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Robert ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 - 괜찮아요

Holly

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Ceiling was peeling Out dated
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Holly ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 - 괜찮아요

Bill

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Bill, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 - 별로예요

Ronni

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Ronni,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 - 너무 별로예요

John

연인과의 여행
별로예요: 편의 시설/서비스
The property in general was newly renovated and clean.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello John, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 - 너무 별로예요

JoAnn

별로예요: 청결 상태
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 25일
Hello JoAnn, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 - 너무 별로예요

Kevin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Credit card machine wasn’t working so we had to get cash. Remotes for tv don’t work, you have to get right up behind the tv to change channels and even then it doesn’t work well. Whirlpool tub had scum all over it. Sheets and comforter smelt like mold, whole room smelt like mold. Don’t stay here. Worst experience of my life.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 14일
Hello Kevin, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

8/10 - 좋아요

Al

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 2일
Hello Al,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Robin

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When booking this property, I saw no mention of the fact that this property has no elevator. We were placed on the 2nd floor and had to carry all our stuff up stairs. I have two bad knees and stairs are very difficult to navigate, even more so with heavy luggage. Had I known there was no elevator, I never would have considered this property in the first place. The front desk has a sign stating the property was sold out, so there was no hope of changing to a ground floor room. The only thing reasonable about this property was the price, but only in comparison to nicer properties in Ames.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 27일
Hello Robin, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is just a sleep over place for me - breakfast is limited, but it is clean, the folks friendly. I like this Super 8. There is a great nearby Mexican restaurant, btw... just a short walk down the street.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 18일
Hello Diane,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our breakfast. I hope that we will impress you with exemplary service during future visits.

8/10 - 좋아요

Dave

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean and neat. The complimentary breakfast was yogurt, cereal, 2 flavors of oatmeal packs (both with cinnamon) and rolls. No eggs, bread, bagels or waffles.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 5일
Hi Dave, I am happy to know we have met your expectations with the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스
Very courteous staff. Breakfast options were limited. I had hoped for a workout room, but one was not available. Very easy access to I-35.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Barbara,Thank you for being a valued guest and for providing us the feedback regarding our staff and also our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 - 별로예요

Laura

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Very outdated rooms, bedding, etc. Room smelled like it had been cleaned with mouthwash, it was bizarre.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 2일
Hello Laura,Thank you for taking the time to share your comments regarding our room and bedding. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 - 괜찮아요

carey

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Easy enough check in process, duvet was stained, carpets seemed really filthy, ceiling in shower discolored and collapsing inward. If you need a quick place to sleep this works, but not for an extended stay of any kind.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 25일
Hello carey,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 30일
Hello Matthew,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 - 좋아요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Parking lot has lots of potholes. Bathroom could use a little work. Not much for breakfast.
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 15일
Hello Julia,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

4/10 - 별로예요

Judy Ann

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A true pit stop.
It is a Super8 so don't expect it to be nice. Dirty worn carpet. Old linens. Old thread bare blanket peppered with holes. Minimal poor selection for breakfast. Yogurt, cereal and packaged low quality pastries. Would not stay again. We normally stay at much nicer chains like Best Western etc. But we were here for Iowa State grad and prices were sky high everywhere. We needed 2 nights. Total was $360.
2023년 5월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 15일
Hello Judy Ann,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super nice owner
2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 8일
Hello Patricia,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

6/10 - 괜찮아요

Billy

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 19일
Hello Billy,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Comfy, but smoky
I wish I could give this hotel an excellent rating, because the front desk staff was wonderful, the room was comfortable and generally the stay was good. Breakfast was very simple, but if you like yogurt or oatmeal, you're all set. Unfortunately, the whole hotel smelled faintly like cigarette smoke. Though my room was a non-smoking room, there was a faint odor of cigarettes. For such a small hotel, I would recommend just making the whole thing non-smoking. It's too small of a place for one room to not affect all the rooms. If smoke doesn't bother you, this is a pretty good place to stay: no frills, for a very reasonable price. Also, no iron in the room, so press your clothes at home. The business center is one monitor on a computer tower at a little table in the front lobby. I didn't see a printer. But maybe that's behind the front desk?
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 21일
Hello Catherine, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

2/10 - 너무 별로예요

Brent

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 2월 11일
Hello Brent,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 7일
Hello David,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

David

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 26일
Hello David,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Mark

2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 13일
Hello Mark,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Misty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super 8
Arrived late, left early. Front desk was person was very friendly and efficient.
2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 10일
Hello Misty,We appreciate that you've taken the time to share with us regarding our front desk. We hope to someday have another opportunity to host your stay.

4/10 - 별로예요

Danielle

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 9월 29일
Hello Danielle,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 - 너무 별로예요

Rodney 님, Duncombe

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WE booked a handicap room and when I got there they did not have one.
2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 8일
Hello Rodney,Thank you for taking the time to share your comments regarding our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 - 훌륭해요

Paulette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We needed a place close by the freeway so we could get some much needed sleep. This place was affordable, clean and easy to find
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 27일
Hello Paulette, We can't thank you enough for sharing your feedback with regards to our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 - 괜찮아요

Ryan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 27일
Hello Ryan, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big Mess
No reference of our pre check in booking, not on the computer, lucky they had rooms and got us in. Showed Intinerary and confirmation #, nothing for us....will not use Hotels.com again....................
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 10월 15일
Dear Guest,Know that your voice is of tremendous importance to us and we value your comments about our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 - 훌륭해요

Alayna

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great thank you!
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 22일
Hello Alayna, We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

4/10 - 별로예요

Justin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not very clean and nothing updated. Couldn't even work the thermostat & bare wires exposed... Bed had hairs on it. :( There were opened, half-used soap & shampoo in shower -- like the bathroom hadn't been cleaned. Pretty sure the manager smokes! -- IN the hotel... Breakfast was a JOKE. :(
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 17일
Hello Justin, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very helpful
2022년 7월에 5박 숙박함
답변 제공: Manager 님, 2022년 8월 11일
Hello Eric, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

6/10 - 괜찮아요

Anita

가족 여행
좋아요: 청결 상태
Room was clean. Bed and pillows were comfortable. The motel property is old and tired. There isn’t an elevator for second floor. Parking lot is poorly lit.
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 8일
Hello Anita, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 - 좋아요

Ronald

단체 여행
Affordable and clean.
2022년 8월에 1박 숙박함
답변 제공: Manager 님, 2022년 8월 8일
Hello Ronald, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 - 괜찮아요

Barbara

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
News total update. Toilets are so low to the ground reminds me of children's toilet. Screen on window bent and air conditioner outside hanging. Room 207... Check in was short no friendly welcome and seemed to bother clerk. Continental breakfast poor. No spoons nor milk at 8:30am had to ask clerk.
2022년 7월에 3박 숙박함
답변 제공: Manager 님, 2022년 8월 6일
Hello Barbara, We can't thank you enough for sharing your feedback with regards to our air conditioner and comments about our breakfast. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.