First we were given a room with 2 twin beds instead of the king bed that i booked, we were told thats all they had left, then when i said that i booked a room with a king they miraculously found a room with a King bed, then we came back before midnight on New Years Eve and the tv remote needed batteries, had to go back to the front desk and they had to get batteries from a remote in an unoccupied room. The bed was very comfortable, and the room was great for what you pay, but there was a very loud pop in the room, probably the hot water pipes clanging, at least once per hour if not 3 times per hour, that woke me and my gf up a couple times even though i had on a sound machine on my phone turned up full blast.