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페어필드 인 앤드 스위트 바이 메리어트 앵커리지 여행 후기

2.5 out of 5
페어필드 인 앤드 스위트 바이 메리어트 앵커리지
5060 A St, Anchorage, AK

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 540개 이용 후기 중 210개" "
평점 8 - 좋아요. 540개 이용 후기 중 186개" "
평점 6 - 괜찮아요. 540개 이용 후기 중 77개" "
평점 4 - 별로예요. 540개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 540개 이용 후기 중 17개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

KOOSRAJOO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great hotel but was under renovation! Amazing staff and location
2024년 4월에 1박 숙박함

4/10 - 별로예요

Eric

10/10 - 훌륭해요

shelby

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Yoel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is undergoing a major renovation. This important fact was NOT featured on the Expedia website when I booked this property. I feel that this is a deceptive practice. The rooms were not cleaned regularly, the entrance lobby was blocked off and when I didn’t fill out the breakfast form by midnight there was no solution. This property should be closed until renovated.
2024년 3월에 4박 숙박함

4/10 - 별로예요

Martha

2024년 3월에 1박 숙박함

4/10 - 별로예요

Michael

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Major construction going on and at high rates.. I was stuck here because my apartment wasn't ready.
2024년 2월에 4박 숙박함

8/10 - 좋아요

Leona K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Maggie

좋아요: 숙박 시설 상태 및 시설
It seems like we were all alone
2024년 2월에 1박 숙박함

4/10 - 별로예요

LaShon

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was rude and there was no advance notice that the facility was under major remodeling.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Jacob

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
The hotel is under construction. Had I known that I wouldn’t have booked there. Bathrooms outdated, has cracked tiles and wallpaper peeling. The fridge did not work and our food went bad. The breakfast area and lounge were boarded of with ply wood. All day there was construction in the room above with saws, hammers, etc. I’m sure when they are done remodeling it will be fine.2/24
2024년 2월에 5박 숙박함
답변 제공: MJ 님, 2024년 2월 10일
I'm so sorry that you had a bad experience with us, we have tried to alert everyone upon booking, and during the check-in process. We will be fully done with renovations around May or June of 2024, please come back then and let us wow you.

6/10 - 괜찮아요

RAJAT

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good
2024년 2월에 1박 숙박함

8/10 - 좋아요

Fred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I could find a light switch for the lights on each side of the bed. I did a thorough search too.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Laurel

좋아요: 청결 상태, 직원 및 서비스
Alaska Anniversary Do over
My husband, a disabled veteran, and I live remotely in Willow Alaska. For our 31st Wedding Anniversary we drove 100 miles for a relaxing few days by the pool and hot tub. Breakfast on site. Some tlc from Alaskas unrelenting winter. At check in they say, oops, no pool, no hot tub, no gym, no breakfast!! So we get to our room and it won't get warmer than 60°.... So they move us downstairs into the lobby that's under construction next to the front door with a broken drape and no tub.. a trickling shower.. breakfast was a Jimmy Deans frozen sandwich and yogurt.. nothing to drink! So at check out I asked to speak to the manager and the young lady identified herself as the asst mgr.. I explained my feelings with kindness.. it wasn't her fault but no one has followed up. I didn't want a refund just to be able to come back when they fix the pool...
2024년 1월에 2박 숙박함

4/10 - 별로예요

Taylor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.
2024년 1월에 1박 숙박함
답변 제공: Angela R, General Manager 님, 2024년 2월 12일
Dear Taylor,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

10/10 - 훌륭해요

María

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have the worst experience ever I stay there for two days and I can’t sleep because of the horrible noise that the people upstairs made, I talked to the front desk and they didn't do anything and my son didn't want to sleep because of the noise, the worst experience I've ever had, In the two days that I was staying I was not able to rest well with my family, if I had known that I would not have chosen that hotel, it was my first time in that place.

6/10 - 괜찮아요

valery

2023년 12월에 4박 숙박함

8/10 - 좋아요

DOUGLAS

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Monica

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Connie

2023년 12월에 4박 숙박함

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Alex

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.
2023년 12월에 2박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Eleanor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and quiet. Friendly staff and a good breakfast.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Danielle

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Emily

2023년 10월에 1박 숙박함

8/10 - 좋아요

Sherrie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Myonly real complaint is that air conditioner unit was very noisy. Otherwise the room was clean and comfortable.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Trevor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
good value, friendly staff
Staff are very friendly, Hotel is in a good location, restaurant within walking distance.
2023년 9월에 6박 숙박함

4/10 - 별로예요

Keary

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast attendent was super kind. Broken hot tub, toilet in our room was broke, pool door was broken
2023년 9월에 1박 숙박함

8/10 - 좋아요

Kenneth

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The charges for the room seem to change and the lady couldn't tell me why and when I checked out I had to be very persistent to get a receipt for our stay. The lady that worked the breakfast area was excellent as she gave us very helpful ideas for breakfast combinations and also made sure everything was filled and had a very nice personality.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Carolyn

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Barbara

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Wendy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and received excellent customer service
2023년 9월에 2박 숙박함

8/10 - 좋아요

Peggy

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

JUNLIU

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Manoj 님, Seattle

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
General Manager Angela was very helpful. She gave us ideas about local places to eat, and also was quick with check in. Very nice property
2023년 7월에 1박 숙박함

4/10 - 별로예요

Tracie 님, Arlington

좋아요: 청결 상태
Our first room’s AC didn’t work and the room was 80 degrees. When we were leaving for dinner, the receptionist was supposed to send someone to fix the AC. When we returned from dinner, the room was still 80 and ac not working. They sent us to another room at 11pm. We had to repack all our things to move. This wasn’t easy with 2 young kids. Very inconvenient.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Calan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was not the one we requested nor what was on the email print out. The counter staff went as far as blaming us for doing something wrong. We showed her the reservation print out. Also the toilet was somewhat clogged and several lights didn’t work. Some of the staff was friendly.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Darla 님, Bloomfield Hills

가족 여행
별로예요: 숙박 시설 상태 및 시설
We stayed on the ground floor. There were plumbing issues, broken bathroom tiles and dirty or stained bathtub. Carpet looked worn and damage. Great breakfast. Pleasant staff if you say hello first.
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Jaime

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nos cobraron más de lo establecido en Expedia. No arreglaron la habitación durante dos noches de estancia. No hay relación entre calidad y precio
2023년 6월에 2박 숙박함

8/10 - 좋아요

RICHARD 님, PLEASANT GROVE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needed updating. Sign in lobby said they were going to be doing that this summer.
2023년 5월에 2박 숙박함
답변 제공: General Manager 님, 2023년 6월 12일
Thank you for your feedback. Yes we are looking forward to our renovation. Thank you for staying with us and we look forward to having you back.

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hot tub was nice
2023년 5월에 1박 숙박함

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business stay and the property was very conveniently located. A few maintenance issues such as slow draining sink, black out curtain with missing wand but taken care of by staff.
2023년 4월에 3박 숙박함
답변 제공: Front Office Team 님, 2023년 4월 12일
Thank you for your feedback and allowing us to fix the problem at hand. We look forward to serving you the next time you are in town.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Fairfield 님, 2023년 4월 25일
Thank you and we hope to see you again whenever your travel brings you back in the area.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Amenities But Comfortable Hotel
Great comfortable stay. I was disappointed that the Pool and Jacuzzi were not available to us. We chose to stay here rather than another hotel based on the fact that they had a jacuzzi to relax in.
2023년 3월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 4월 12일
Thank you for your feedback. We are sorry that the pool & jacuzzi was not available during your visit as we have unexpected maintenance issue.We hope you'll come back and see us again the next time you are in town.

2/10 - 너무 별로예요

Carmen

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There was not even a phone in the hotel room. The heating system blew cold air then hot air all night so it was freezing cold and uncomfortable. When i went to check out I told them and they didnt seem to care. The hotel seems older and kind of dingy. Will not be staying here again.
2023년 3월에 1박 숙박함
답변 제공: Fairfield Team 님, 2023년 4월 12일
Thank you for your feedback. I have shared it with our team to make sure that we take care of the opportunities to prevent the situation from happening again.We hope you will allow us to serve you in the future when your travel brings you back in the area.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
HIGHLY RECOMMEND!
We travel frequently to Anchorage and stay in hotels a lot and this one is at the top of our list to stay at again---Check in was quick, easy, friendly, and helpful. Beds are not to hard not to soft---Just right! Breakfast has good variety. Place is clean and doesn't have that "hotel" smell, smells fresh and clean. HIGHLY RECOMMEND!!!
2023년 3월에 1박 숙박함
답변 제공: BT 님, 2023년 3월 14일
THANK YOU Ms. Denise - come back and see us soon, be well!