로비

컨트리 인 & 스위트 바이 래디슨, 앤더슨, 사우스캐롤라이나 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 481개" "
평점 8 - 좋아요. 1003개 이용 후기 중 317개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 121개" "
평점 4 - 별로예요. 1003개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 41개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

EUNSEOB

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
오래된호텔같았음
2021년 7월에 4박 숙박함
답변 제공: Chris - Asst. General Manager 님, 2021년 7월 30일
Thank you for taking the time to complete our guest satisfaction survey. We are pleased to see that you enjoyed your time at the hotel. We are close to finishing our long-awaited renovation so I hope your travel plans will bring you back soon so you can experience our fresh new look. On behalf of our entire staff at Country Inn & Suites by Radisson, Anderson, SC we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Country Inn & Suites by Radisson, Anderson, SC

8/10 - 좋아요

Rickey

Satisfied
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Rickey,We're delighted to hear that you had a positive experience during your stay with us. It's fantastic to know that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

6/10 - 괜찮아요

Krystal

2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Krystal, We value your opinion and regret any inconvenience you may have experienced. Please feel free to contact us directly to discuss your stay further and help us improve our services for the future.

6/10 - 괜찮아요

Joseph

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Took twenty minutes to check in. Computers down was the excuse.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Joseph, We apologize for any inconvenience you experienced during check-in. Your feedback is valuable for us to improve our services. We recommend reaching out to our management team directly to address your concerns further. Your satisfaction is important to us.

2/10 - 너무 별로예요

jorge

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had roaches!!! there were other insect in the room uch as lady bugs and moths, but the roaches infested the closet and bathroom area. The staff was great and very helpful.however, there were many issues checking in. Also, I was charged incorreclty and had to deal with the manager for weeks following my stay. thankfully, the issue was resolved, but not before having to argue with management.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello jorge, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We take pest control seriously and have addressed the issue to ensure it does not happen again. We're glad to hear that our staff was helpful to you. We apologize for the issues you encountered during check-in and with the billing. We have discussed these matters with our team to prevent any similar occurrences in the future. We appreciate your patience and understanding in resolving the billing issue.

10/10 - 훌륭해요

Kimberly

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Could be cleaner.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Kimberly,Thank you for sharing your feedback regarding the cleanliness of our hotel. We appreciate your input and apologize for any inconvenience caused. Our housekeeping team has been informed to ensure that cleanliness is maintained to our high standards. We hope to have the opportunity to serve you better in the future.

2/10 - 너무 별로예요

jorge

2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello jorge, We're sorry to hear that you did not have a satisfactory experience during your stay. We would love to learn more about your stay and address any concerns you may have. Please reach out to our hotel directly so we can further assist you.

8/10 - 좋아요

russell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello russell, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

rhonda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great! Very nice stay! Clean, but the handicap handles in the accessible bathroom need to be scrubbed. Other than that, the hotel was excellent. Convenient to all restaurants and shopping.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello rhonda,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your kind words about our cleanliness and location. We apologize for any inconvenience caused by the condition of the handicap handles in the accessible bathroom. We value your comment and will address this with our housekeeping team to ensure this is resolved. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Clement

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Clean rooms
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Clement,Thank you for choosing our hotel for your stay and for highlighting the great location and cleanliness of our rooms. We aim to provide a comfortable and enjoyable experience for all our guests. Your feedback is greatly appreciated!

10/10 - 훌륭해요

Stacy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 2월 1일
Hello Stacy,Thank you for choosing our hotel for your stay! We're glad to hear that you had a great experience with us.We hope to welcome you back in the future for another wonderful stay.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 편의 시설/서비스
Clean and friendly staff. Would definitely stay again
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Catherine,Thank you for choosing our hotel and taking the time to leave a review. We appreciate your kind words about our cleanliness and friendly staff. We are delighted to hear that you had a positive experience with us. We look forward to welcoming you back on your next stay with us.

10/10 - 훌륭해요

BRANDI

좋아요: 편의 시설/서비스
Lovely rooms cleaniness
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello BRANDI,Thank you for your feedback on our lovely rooms. We are pleased to hear that you found them clean and well-maintained. We strive to provide a comfortable and enjoyable stay for all of our guests. Should you have any more feedback or need any assistance in the future, please feel free to reach out.

8/10 - 좋아요

Jordan

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Picked this one because it's so close to restaurants & the highway. Worked out nicely.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Jordan,Thank you for choosing our hotel for your stay! We are thrilled to hear that our convenient location near restaurants and the highway met your expectations. We hope you had a pleasant time exploring the dining options and found it easy to navigate the area. We appreciate your positive feedback and look forward to welcoming you back in the future for another enjoyable stay.

8/10 - 좋아요

Spence

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Spence,Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will certainly take them into consideration for future improvements. If there is anything else we can assist you with, please do not hesitate to reach out to us directly.

6/10 - 괜찮아요

Latasha

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
The pillowcase on my bed was not clean. I could smell the perfume on it from the previous guest. There was something gooey left in the bathroom sink. Luckily I had my Clorox wipes to clean it down. I was a little disappointed for the amount of money that was spent for one night.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Latasha,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Please be assured that our housekeeping team works diligently to ensure the cleanliness of our rooms. We appreciate your feedback and will address this with our team to prevent any recurrence. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Kevin

2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Kevin,Thank you for taking the time to provide feedback on your recent stay. We appreciate your perspective and apologize if any aspect of your experience fell short of your expectations. We strive to continually improve and value your input. Please feel free to contact our management team directly to discuss your concerns further and to assist you with any unresolved issues.

10/10 - 훌륭해요

Estyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, the staff were very nice and we loved there were dinning options around us we could walk to. It was a great choice to stay at for the Clemson game.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Estyn,Thank you for choosing to stay with us during the Clemson game! We're thrilled to hear that you enjoyed your stay and found our staff to be very nice. It's great that you appreciated the dining options within walking distance. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Angelo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ll stay again excellent all over
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Angelo,Thank you for your positive feedback! We are delighted to hear that you had an excellent stay with us. We look forward to welcoming you back in the future for another exceptional experience.

8/10 - 좋아요

GEORGE

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
PROPERTY WAS HAVING LOT RESURFACED ONLY HAD PARKING FOR ABOUT 12 CARS. WAS AFRAID TOM MOVE CAR TO GO EAT BECAUSE WERE AFRAID THERE WOULD BE NO PARKING WHEN WE RETURNED GOT TAR ON MY SHOES TRYING TO GET IN FRONT ENTRANCE TO CHECK IN THINGS INSIDE WERE FINE
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello GEORGE,Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by the ongoing resurfacing work and limited parking availability during your stay. We understand the concerns regarding finding parking upon returning from dinner. We appreciate your feedback and will strive to improve the parking situation in the future. We hope the rest of your stay was enjoyable and we look forward to welcoming you back again soon.

6/10 - 괜찮아요

Jack

연인과의 여행
The property needs maintenance in the hallways, elevators were gross, and rooms were in need of remodeling. Knobs missing off dressers. Bathrooms were too small and only had one sink. The shower doors won't stay closed. Stains on the couches. Loose wiring laying out around the A/C unit. Trash and bottles around parking lot.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Jack, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your comments regarding the need for maintenance in the hallways and the condition of the elevators. We will address these concerns with the appropriate departments. We apologize for any discomfort caused by the room conditions and have shared your comments with our team for future room improvements. Thank you for bringing these issues to our attention.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Jennifer,Dear valued guest, thank you for taking the time to share your rating with us regarding your recent stay. We're delighted to know via your high rating, that you had an exceptional experience during your time at our hotel. We hope to serve you again soon.

10/10 - 훌륭해요

Davidette

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Davidette,Thank you for taking the time to share your rating with us. We appreciate your exceptional score of 10/10 and are thrilled to hear that you had a fantastic experience at our hotel. We strive to provide outstanding service and exceed our guest's expectations. We hope to welcome you back soon for another remarkable stay!

6/10 - 괜찮아요

Norman

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Norman, Thank you for sharing your feedback with us. We appreciate your time and consideration. If you have any further concerns or would like to provide more details, please reach out to our management team directly. We value your input as it helps us improve our services for future guests.

10/10 - 훌륭해요

Gabriella

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very helpful with a special request for 1st floor room. Hotel clean 👌! We were happy with our one night stay!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 15일
Hello Gabriella,Thank you for your kind words! We're glad our staff could assist you with your request and that you were pleased with the cleanliness of our hotel. We hope to welcome you back for another enjoyable stay soon!

8/10 - 좋아요

steve 님, San Diego

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello steve,Thank you for sharing your experience at our hotel. We appreciate your feedback and are glad to hear that you found our location convenient and enjoyed our breakfast selection. We apologize for any inconvenience you may have experienced during your stay. Your comments have been noted and will be shared with our team for improvement. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Willey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 14일
Hello Willey,Thank you so much for your exceptional rating! We are delighted to have exceeded your expectations and look forward to welcoming you back soon.

10/10 - 훌륭해요

Delmas

2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Delmas,Thank you for taking the time to review our hotel! We appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We strive to provide exceptional service and a comfortable stay for all of our guests. We look forward to welcoming you back in the future for another wonderful stay.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
When we arrived late in the evening; we were greeted by a very friendly woman (sorry, I forgot her name). The stay was nice. Entryway very clean. The pool looked inviting but was too cold! I thought it was a heated pool; we left very quickly. I would have liked to have enjoyed that pool more. The trim was clean; the bed was a bit uncomfortable. The outside was clean and safe. Would definitely stay again.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 23일
Hello Nancy,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 - 훌륭해요

Christine

단체 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checking was awesome! The staff was phenomenal and friendly and helpful! However, with that being said, the room nobody had cleaned but it looked like it was clean so I had to change rooms. There was an empty beer bottle on the side of the bed in the new room. My key wouldn't work when I went up to the room! I had to go back down to the elevator and the staff activated it. However I was tired and I didn't want to go up and down from the lobby to my room on the 5th floor but I had no choice. It was quiet and it was nice and it was easy to get the room. Overall I did not have a bad experience
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 22일
Hi Christine,Your review is much appreciated, and we are happy to have met some of your needs with our friendly atmosphere and cozy accommodations. I would like to apologize for not exceeding your expectations with the condition of the amenities such as the bottles left from the previous guest. Even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you

2/10 - 너무 별로예요

Pamela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
First room we were put in was not cleaned. Dry blood all over bathroom door handle, on door and door frame. They moved us to another room and it smelled horrible. Smelled like cat urine. Horrible! Unfortunately they said they had no other rooms to put us in. The elevators were filthy dirty. They never mopped the floors in the elevator the whole time there. Stainless steel were all finger printed up. Bathroom door in our room was dirty you could just see the dirty on it. Paint chipping in the bathroom and big hunk of carpet was cut out at the entrance to our room. It just was not nice at all. They didn’t even offer a discount. I will never stay at another Choice hotel.
2023년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Pamela ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a bit far from the university however the staff was polite and professional and tended to our requests on a few items that looked up. Very nice people. Clean hotel.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 18일
Hello Michael,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff. We hope to see you again in the future. Thank you for your valuable business.

8/10 - 좋아요

Greg

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Greg,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 - 좋아요

Vanessa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a good stay
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 17일
Hello Vanessa,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again in the future.

8/10 - 좋아요

Rosonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was good.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 16일
Hello Rosonia,We appreciate the comments, especially with regards to your opinion of our property. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location. Staff was nice and the room was great
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello William,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and location. I hope that we will impress you with exemplary service during future visits.

6/10 - 괜찮아요

James

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Should have spent their money building new.
Typical hotel acquisition. Change name, hire local contractors who do shoddy work painting inside rooms, elevator, etc. Haven’t heard about Frog Tape yet. Didn’t finish trim on bathroom tile flooring. Did they have a project manager?
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello James,Thank you for sharing your experience with us. We appreciate the input referring to our elevator. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was conveniant to downtown Anderson SC
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hi Sandra,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 - 좋아요

Rochelle

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Slow check in
Check in was about 20 mins whereas the guest next to me took under 2 minutes. Not sure why as they found my reservation right away and mine was prepaid with the same card I had with me. They were two agents. Seemed they kept confusing my card with someone else's card as I heard them repeatedly say " no, that is his". They explained the cars reader was down but the guest next to me had no issues with his transaction. They finally arrived at the correct card to get it processed but still wasn't able to give me my keys and let me go up, they seemed to still be a bit confused. Eventually, I was able to go to my room
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Rochelle,Thank you for sharing your experience. We truly appreciate the insight regarding our room. We appreciate you taking the time to share your experience.

2/10 - 너무 별로예요

Amanda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this property for Friday night and then again for Saturday night. I went to an event during the day. The woman at the desk ALLOWED SOMEONE ELSE TO CHECK ME OUT AND GAVE MY ROOM AWAY!!!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Amanda, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

2/10 - 너무 별로예요

Antrone

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 14일
, Hello Antrone, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 - 좋아요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good customer service
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 8월 19일
Hello Cathy,Thank you for taking the time to share. We appreciate your feedback regarding our service. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 - 별로예요

Everett

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Went down for breakfast no coffee, went back 30 minutes later still no coffee. Two workers behind desk talking, 30 minutes still no coffee made. Also no one was keeping breakfast put out.finally was able to get coffee around 9:30. They have a staffing problem
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Everett, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 - 너무 별로예요

Johnny

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointed
My card was over charged and asked to speak to manager but was excuses
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 15일
Hello Johnny, We are concerned to hear about the incorrect charges on your invoice; occurrences like this are very rare because we work within a highly-organized system that is designed to prevent such mishaps, and I regret to hear that this system failed you. We ask that you please call us so that we can discuss the matter with you right away.

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was clean. The pillows and bed were extremely comfortable. The breakfast was delicious and having fresh coffee all day was a plus
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 16일
Hello Sharon,Thank you for being a valued guest and for providing us the feedback regarding our bed as well as our breakfast. Please do come see us again.

10/10 - 훌륭해요

Belinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean friendly breakfast was good but didn't have waffle maker out until maybe after 9:00Am.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 7일
Hello Belinda,It means so much to have earned your business. We appreciate the feedback regarding our breakfast. I hope that we will impress you with exemplary service during future visits.

2/10 - 너무 별로예요

Levi

별로예요: 청결 상태
Slipped and fell in their ice machine area because floor was wet and not mopped like it should have been
2023년 7월에 7박 숙박함
답변 제공: Manager 님, 2023년 8월 3일
Hello Levi, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our amenities. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

6/10 - 괜찮아요

Cindy

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
I booked my room a few months in advance with two queen beds. When I arrived, I had a sofa bed & a king bed. I was told they couldn’t assign rooms until the morning I arrived & that was all they had. No adult wants to sleep on a sofa bed with springs sticking in them. One lady was nice about it but another one was very ugly & short with me.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 1일
Hello Cindy, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - 훌륭해요

Barry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Even though this hotel was right next to I-85 my room was very quiet and I couldn't hear any of the traffic. There was a bass tournement going on and they were very quiet in the hotel. They did take up most of the parking available but no one went without a spot.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 24일
Hello Barry,Thank you for your valuable opinion regarding our parking and comments about our room. Please do come see us again.