Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management

Dear Staci, We sincerely apologize for the concerns you encountered during your stay. Ensuring the safety and cleanliness of our hotel is a top priority, and we regret any inconvenience caused. Your feedback regarding the safety latch, room readiness, and cleanliness is invaluable, and we'll address these issues internally with our team. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Reata, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. Please allow us some time to review your account and investigate further. You have our assurance that we will address your situation appropriately. If we may be of any further assistance, please reach out to us directly at the hotel. We value our guests’ feedback and hope to make it up to you on a future visit.Sincerely,Hotel Management

Dear Kenneth, Thank you for sharing your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was available. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Dear Jeff, Thank you for your kind words about Extended Stay America's considerate and friendly staff! We understand the importance of a warm welcome, especially after a long day. Your positive experience is our goal, and we appreciate your acknowledgment. We look forward to providing you with the same excellent service in your future stays.Sincerely,Hotel Management

Dear Tracie, Thank you for the excellent review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you and your furry friend enjoyed your time with us. Attentive service supported by comfortable accommodations is what sets us apart, and it truly means the world to us that you recognize and value these aspects. Our guests are like family; without you, we wouldn't be able to do what we love daily. Thank you for making this possible for so many of our dedicated and faithful team members. Thank you for the recommendation, and we look forward to your next visit. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Sandy, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. Also, we want to apologize for any housekeeping oversights around our hotel. We take our guest comments seriously, as they will help us enhance the experience for future guests. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management

Dear Tracie, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know that you appreciated the excellent service provided by our staff. Your kind comments and excellent rating are greatly appreciated by all of us. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review of Extended Stay America, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Tracie, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Also, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved. Considering our positive highlights, please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

Dear Mustafa, We are disheartened to read your stay with us was anything other than perfect. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Kathy, Thank you for being our guest and for taking the time to write about your experience. It is nice to read that you thoroughly enjoyed the comforts of your suite and its cleanliness. We work hard to deliver excellent service, so we appreciate you highlighting all the wonderful aspects of your stay. Thank you again for writing about your stay at Extended Stay America. We look forward to your return visit.Sincerely,Hotel Management

Dear Heather, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit our city.Sincerely,Hotel Management

Dear Jennifer, We appreciate your feedback about your recent stay. We are genuinely sorry that your experience fell short of your expectations. Your comments are valuable, and we will address the issues you've mentioned to improve our accommodations. It's heartening to hear that our front desk staff provided excellent service. We hope you consider giving us another opportunity to provide a more pleasant and comfortable stay in the future. Your comfort and satisfaction are important to us, and we apologize for any inconvenience you faced during your visit. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Curt, We're grateful for your feedback, and we apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the cleanliness issues you experienced in your room, and we take this matter seriously. Your concerns will be shared with our housekeeping team to ensure such oversights are addressed promptly. Please know that we appreciate your input, as it helps us improve our services. We hope you'll give us another opportunity to provide a more pleasant and seamless stay in the future.Sincerely,Hotel Management

Dear Jacob, Thank you for taking the time to review your stay. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. We have also noted your comments regarding the door of your room. Please know that this will be addressed, and we are grateful for your feedback. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Xin, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel to resolve this issue. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Kevin, We thank you for your feedback. We are sorry to hear about the issues with your room reservation and the lack of room maintenance. We aim to provide a high standard of service, a clean environment, and well-maintained accommodation. Therefore, we sincerely apologize for the disappointment you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Guest, Thank you for choosing Extended Stay America for your recent stay in Detroit. Your kind words noting your satisfaction with our suite and our associates' gracious hospitality are much appreciated. However, we apologize for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Thank you for taking the time to tell us about your stay. We hope to welcome you back soon!Sincerely,Hotel Management