디럭스룸, 퀸사이즈침대 2개, 금연 | 책상, 무료 유아용 침대, 무료 WiFi, 침대 시트

레드 루프 인 앤 아버 - 유니버시티 오브 미시간 사우스 여행 후기

2 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1001개 이용 후기 중 222개" "
평점 8 - 좋아요. 1001개 이용 후기 중 311개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 222개" "
평점 4 - 별로예요. 1001개 이용 후기 중 133개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 113개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

8/10 - 좋아요

SEMIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 4월에 2박 숙박함

8/10 - 좋아요

Polly

좋아요: 청결 상태
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Kevin

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is dated, needs better maintenance, some people who stay there are loud, inconsiderate of time of day.
2024년 4월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 4월 21일
Dear Kevin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the upkeep of the location, the noise disturbance and the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 4월 11일
Hello Anthony, The staff at the Red Roof Inn Ann Arbor - U of Michigan South and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Kookie

2024년 3월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2024년 3월 31일
Hello Kookie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Kelly 님, lanse

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 3월 29일
Thank you for sharing your 5/5 rating with us, Kelly. Our staff at the Red Roof Inn Ann Arbor - U of Michigan South was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

CELALETDIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I liked the hotel, it was clean, and staff was doing their job perfectly. However, some of the furniture and carpet was old.
2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 22일
Hello Celaletdin,The staff and I at our RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH are elated to see that our hotel, its cleanliness and our staff service prompted your 4/5 rating of our property. However, as we strive to provide our guests with satisfactory stays, you've indicated that you felt the furniture in the room was old, which is truly regrettable to see. We thank you for leaving this feedback as we will use this to improve the quality of our services. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Lauren

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 3월 12일
Hello Lauren, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Carrie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not like the fact that they turned off the water to our room and they did not tell us that they were turning the water off they turned it off for the entire day without warning so we had no water in our room and the stairs leading up to our room after we requested to be put on the first floor because my husband walks with a cane were broken stairs I almost fell off the steps because the step broke and leaned backwards I tripped on it thankfully caught my balance or I would have felt and bashed my head off the concrete and the hotel staff was extremely rude about the situation they misgendered my husband they kept calling him she and ma'am on the telephone when we called to complain about the problem in our room and the fact that the steps were broken and we asked for a full refund and they said that they were not going to give us a full refund they were only going to refund us the one night because we were checking out early we didn't mean to speak to a manager they repeatedly told us that a manager was not on the premises and that one would be back in the building the next day we called for two days and there was no manager available for us to speak to for two days straight so we had given up after two days straight thankfully they did refund our money but we do not believe that that was still compensation for the trouble that we went through with this property we recommend that people do not stay at this hotel it's NASTY!
2024년 2월에 2박 숙박함
답변 제공: Oniel Rediresponse Specialist 님, 2024년 3월 8일
Hi Carrie,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Ann Arbor - U of Michigan South. Please accept our most sincere apologies for the hazard you described regarding the steps. Please note that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 - 좋아요

shae 님, Thorndale

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good value. Simple.
2024년 2월에 1박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 25일
Dear Shae, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Ann Arbor - U of Michigan South. We are happy to hear that you enjoyed all aspects of your visit, prompting your 4/5 rating. I can't begin to express how much it means to our Red Roof management to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Tae

2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 3월 20일
Hello Tae,Thank you for choosing to stay at our Red Roof Inn Ann Arbor U of Michigan South. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Nicole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’m still owed $80 from this establishment. I have been waiting for my refund in either monetary form or a free night and have yet to receive either
2023년 12월에 5박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2024년 1월 9일
Dear Nicole,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DETROIT - WARREN. We value you as our guest and welcome your 8/10 score. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with that you haven't received your refund. However, it's recommended that you can reach out to the 3rd party through which you made the reservation for the issue to be resolved. We will take your comments into consideration and shared with management to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Veronica

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We neve got to stay, the Manager kicked us out. My sister and I were kicked in the cold, because my sister's touch the wrong key, and cancelled out the transaction. , The manager simply got angry and though us in the streets.
2023년 12월에 10박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2024년 1월 9일
Dear Veronica,Thank you for taking the time to tell us about your experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the less than ideal encounter you had with a member of staff. Red Roof ultimately aims for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Ricky

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2024년 1월 3일
Hello Ricky, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Ann Arbor - U of Michigan South and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Leah

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It was the only thing we could find for Parents’ Weekend. It’s old school, no frills, takes you back a few decades. We were hesitant wheeling our bags up the stairs and to the room. Another family was leaving their room and as we crossed paths, they said, “It’s not as bad as we thought it would be.” That is exactly how we would summarize our stay. If you want to stay in Ann Arbor and everything is booked, Red Roof Inn is your place!
답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 9일
Dear Leah, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Ann Arbor - U of Michigan South. It's great to read that you were pleased with the convenience our location brought to your travels. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Nicole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I’m still owed $80 from two previous stays!!!!!!!!!!!!!
2023년 11월에 3박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2023년 12월 16일
Thank you for taking a moment to leave a review, Nicole. The staff and I at the Red Roof Inn Ann Arbor - U of Michigan South appreciate your 10/10 score following your stay. In regard to the charges that you said that you were still owed, please reach out to your booking source to be assisted.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,Red Roof Management

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 7박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 10일
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 - 너무 별로예요

Christine

2023년 11월에 3박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 6일
Hello Christine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - 별로예요

Jaylen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Could be better
The experience not too well, broken appliances, bugs found everywhere. Overall front desk and staff were great and polite just fell in room aspect.
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 6일
Dear Jaylen, I appreciate you sharing your feedback following your stay at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. You indicated that the staff were great. However, I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the condition of the appliances that you described. Please know we appreciate your business and this is not reflective of our usual standards. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Red Roof Management

4/10 - 별로예요

Leah

2023년 12월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 24일
Hello Leah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 - 훌륭해요

Jamar

좋아요: 청결 상태
Quick check in, quiet, clean
2023년 12월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 12월 6일
Dear Jamar,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH regarding the quick check in and cleanliness. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - 훌륭해요

Dean

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was in walking distance to Michigan football stadium
2023년 11월에 2박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 29일
Dear Dean,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the convenience. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Joseph

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 28일
Dear Joseph, We at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Daniel

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is convenient to the University and the price is great, but you get what you pay for. The entire property is in need of updates and repairs. Paint is chipping, carpet is stained, bedding is stained and patched, furniture is banged up, etc. However, I have stayed here before and probably will again. It’s affordable and is quiet enough and all I need it for is a place to sleep.
2023년 11월에 5박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 28일
Dear Daniel, Thank you for taking the time to tell us about your experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. I am happy to learn that you were pleased with our convenient location, great rates and quietness. However you mentioned the property needs updating, the bedding was unclean and the carpet was stained. At Red Roof, it is our intention to have your confidence in our abilities to prevent any future occurrences. Please know that we value you as our guest and appreciate your business. Thank you for sharing your comments and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Darrell

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Stay was fine, though the TV didn't work well. Wanted to watch CFB after getting back to room and most of the channels were fuzzy
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 28일
Thank you Darrell for your positive comments highlighting your stay here at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. We at Red Roof aim to provide guest with valuable service and accommodations at a superior level and it was sad to have not achieved that with your visit as you indicated the TV did not work well. Please know you are a valued guest and your business with us was much appreciated.Thank you again for the perfect rating.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very impressed with the room, hotel, atmosphere. Felt safe and secure.
2023년 11월에 6박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2023년 11월 21일
Dear Catherine, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH regarding the room and atmosphere. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Tracy

2023년 11월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2023년 12월 12일
Hello Tracy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 - 별로예요

jeffrey

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is badly dated and the room smelled. When the fan in the vent was running, there was a strong odor of tobacco. I did not complain because I did not want to prolong the agony. It's not a place I would recommend to anyone.
2023년 11월에 1박 숙박함
답변 제공: Abigail Red Roof Management RediResponse Special 님, 2023년 11월 10일
Hello Jeffrey,Thank you for taking the time to tell us about your stay at the Red Roof Inn Ann Arbor - U of Michigan South. I'm disheartened to see that your stay was less than ideal. You indicated that you were unsatisfied with the upkeep of the property and the unpleasant odor you described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your feedback. We do appreciate your business.Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Carrie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 8일
Dear Carrie, We at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Suncia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was excellent Expedia there for I'm upset with I was supposed to have a king jacuzzi room like I paid for instead they had to place me at Red roof in. Will not use again
2023년 11월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 9일
Dear Suncia,Thank you for your feedback following your experience with us at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. In response to the hindrances highlighted we sincerely apologize for the less than ideal experience. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Claire

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
All employees were very kind and helpful! However, the property and the room could use a massive overhaul (torn awnings, a bit dusty in general).
2023년 10월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2023년 11월 8일
Dear Claire, Thank you for taking part in our guest survey following your stay at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. It’s great to hear you were pleased with our kind and helpful staff. You however pointed out the property needed a few updates. Thank you so much for the insights you provided. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your comments and all the best in your future travels. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 - 좋아요

Eric 님, Escanaba

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Convenient location, but very noisy heater/fan. Lots of dust and residue throughout room.
2023년 11월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 7일
Thank you, Eric, for telling us about your stay at the Red Roof Inn Ann Arbor - U of Michigan South. I am glad that our location was convenient, despite the noise disturbance you encountered and the dust throughout the room. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver clean and comfortable accommodations for all guests, it seems we have fell short with you. It is important for you to know that your voice is of tremendous importance to us, so your comments will be reviewed by staff, in an effort to ensure your experience is not repeated in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Judy

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very dirty , the urine smell was so strong -I could not sleep hardly at all . There were some bugs in the counter in the bathroom !
2023년 11월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 5일
Dear Judy, We are sorry to hear about your recent experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. We strive to provide guests with a clean and comfortable stay, so it saddens us to learn that your stay was hindered due to the cleanliness of your room, the insects you reported, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Sherle

좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 5일
Hello Sherle, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The only problem I had was they made us switch rooms and buildings immediately one day at the drop of a pin and it was about 8am-9am in the morning. But they were nice when they called and gave me the time I needed. But perhaps for the inconvenience something could have happened other than this is your new key card. But I did enjoy my stay as always staff is awesome and they keep it clean.
2023년 10월에 5박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 2일
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. I am glad to read you found our staff to be nice and awesome, our hotel to be clean, and the other kind remarks highlighted. However, I am sorry for any inconvenience caused due to the situation you mentioned. Please know that we value you as our guest and appreciate your business. Thank you again for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 - 별로예요

Maranda

2023년 10월에 1박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 31일
Thank you, Maranda, for taking a moment to complete our survey. The staff at the Red Roof Inn Ann Arbor - U of Michigan South and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Jemal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 10월 31일
Thank you, Jemal, for taking a moment to complete our survey. The staff at the Red Roof Inn Ann Arbor - U of Michigan South and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Audrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Said there would be a breakfast but they did not provide it. This is ok, it was worth the stay, but don’t advertise continental breakfast
2023년 10월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 2일
Dear Audrey,Thank you for taking the time to tell us about your experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. I am sorry for any inconvenience caused due to the lack of breakfast at our hotel. This is not a listed amenity at our location, however, there are restaurants close by. Nevertheless, it good to hear you found your stay to be ok and it was worth it. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Karen

2023년 10월에 7박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 11월 16일
Thank you, Karen, for taking a moment to complete our survey. The staff at the Red Roof Inn Ann Arbor - U of Michigan South and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Jeffrey

가족 여행
It's close to the freeway, but not close to Ann Arbor's nicer offerings.
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 30일
Dear Jeffrey,Thank you for taking the time to tell us about your experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. It's good to hear that you found our hotel to be in close proximity to the freeway. However, you indicated that our location was not close to Ann Arbor's nicer offerings. Thank you again for sharing your experience and I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bonne qualité prix!
2023년 10월에 3박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 27일
Merci d'avoir pris le temps d'écrire sur votre expérience au RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. Francis, C'est tellement gratifiant de lire que vous avez passé un excellent séjour chez nous et nous apprécions vraiment vos aimables remarques sur notre bonne qualité et notre prix.Nous apprécions votre confiance, Francis, et avons hâte de vous revoir bientôt chez Red Roof, où nous pourrons continuer à vous offrir une autre bonne qualité à un prix abordable !Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

devan

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
we found a couple roaches in our room, i’ve never been around roaches before until now. toilet stopped working as well as the sink 30 mins before we checked out.
2023년 10월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 25일
Hello Devan, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding a broken faucet and toilet, plus insects are truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other Red Roof locations the next time your travel plans require lodging. Sincerely, Toni-Ann Red roof ManagementRediResponse Specialist

4/10 - 별로예요

Shapell

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room itself was nice and quite clean for the price, but I did have an issue with roaches in our room. Killed at least 5 on my own not including the ones my friends killed. But the room was $70 so not upset. Got what I paid for I guess.
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 25일
Hello Shapell, Thank you for leaving a review of our Red Roof and your comments regarding it being clean and reasonably priced. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding insects are truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Julie

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Yes, it's a bare bones place. But for the price I found it to be perfect for a one night stay with our dog. They're the only hotel out of six on our trip to not charge an exorbitant fee, in fact no fee for the dog!!!
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 22일
Dear Julie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH. I am happy to read your comments regarding you were pleased with the affordability of our hotel and our pet-stay-free policy resulting in a 5/5 score.Thank you again for sharing your experience and Red Roof look forward to welcoming you back in the future! Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Douglas

2023년 10월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 15일
Hello Douglas, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

8/10 - 좋아요

Jeffrey

좋아요: 직원 및 서비스
It was great that the hotel had a shuttle bus to Michigan Stadium, and that it was conveniently located.
2023년 10월에 2박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 21일
It is so rewarding to read that you had a great stay with us here at Red Roof, Jefferey. Thank you for your comments. We’re happy to see that you loved the shuttle and the convenience of our location. I’m so glad we earned your 4/5 score. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn, Jeffery. We hope to see you again soon.Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Aidan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 10월 21일
Hello Aidan,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Rahma

2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 5일
Hello Rahma, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Zhaohui

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 10월 15일
Hello Zhaohui,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Lisa

2023년 10월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 11월 2일
Hello Lisa, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ANN ARBOR - U OF MICHIGAN SOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist