해변/바다 전망

크리스털 플로라 비치 리조트 - 올 인클루시브 여행 후기

5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 61개 이용 후기 중 29개" "
평점 8 - 좋아요. 61개 이용 후기 중 15개" "
평점 6 - 괜찮아요. 61개 이용 후기 중 9개" "
평점 4 - 별로예요. 61개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 61개 이용 후기 중 4개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Caroline

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
1/10 review - nasty front desk worker
The rating would have been 8/10 if not for one staff member working at the front reception desk. I’ll break my review into 1/10 vs 8/10 1/10 - When we arrived to your deluxe 2 bedroom, we noticed the air conditioning was not working in one of the rooms. We notified the man, who appeared to be the manager. He said that I had the balancing door open so it didn’t feel like the air was working. I told him there was not balancy in that room. He proceeded to argue with me saying there was one. I tried to explain that there weee 2 bedrooms, one of which had a balcony and one did not. He was very nasty. He agreed to have someone come look at our room. The maintenance man said it was not working and seemed to be an electrical issue. We went back to that manager and he said we could switch rooms and check the air conditioner first to ensure it was working. The next room he showed us was extremely tiny and not the space we paid for. He said we paid for a family 2 bedroom not a deluxe 2 bedroom. Both his and my invoices clearly said deluxe 2 bedrooms. I have no idea what his problem was. We chose to stay in the larger one with the broken AC because we needed the extra space. The said someone would fix the broken AC the next day. No one ever did even after inquiring about it again. This front desk working is a disgrace. The AC was NEVER fixed. 8/10 - the rest of the staff (excluding front desk reception) were very kind and welcoming. Very clean facilities.
2023년 10월에 4박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 23일
Dear guest,First of all, we would like to thank you for taking your precious time to share your opinions about your vacation.As Crystal Flora Beach Resort, our aim is to renew ourselves day by day and to elevate our service quality to higher levels. In this sense, we believe that the criticisms and suggestions from you, will contribute positively to the work that we will do as management. Hope to welcome you soon and make you experience a better vacation. Sincerely

10/10 - 훌륭해요

Morsi 님, Maisons-Alfort

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
( )Excellent pour les familles. Perdonnel trés souriant et sympathique. Cuisine trop bonne et variée. (-)La chambre n'est pas insonorisée.
2023년 8월에 10박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 18일
Dear Morsi,We would like to thank you for choosing a Crystal Flora Beach Resort and for your time to share your experience. We would like to welcome you again as soon as possible and make you feel a Crystal Hotels difference again...Best Regards,Hotel Management

10/10 - 훌륭해요

Ufuk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 22일
Değerli Misafirimiz, Nazik değerlendirmeniz tüm ekibimizi çok mutlu etti. Sizleri tekrar ağırlamayı sabırsızlıkla bekliyoruz. Sağlık ve esenlikler dileriz. Saygılarımızla, Crystal Flora Beach Resort Ailesi

10/10 - 훌륭해요

Pavel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family-friendly all inclusive resort in Kemer
2022년 9월에 6박 숙박함
답변 제공: Guest Relations 님, 2022년 10월 21일
Dear Pavel,Thank you for choosing us and taking your valuable time to share your feedback. We are glad that you are satisfied with service and facilities.Looking forward to welcome you and your lovely family here again.Best regards,İbrahim ERSEKGuest Relations Manager

10/10 - 훌륭해요

Hasan Mert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 7월 15일
Değerli Misafirimiz,  Öncelikle bizi tercih ettiğiniz ve değerli zamanınızı ayırıp görüşlerinizi paylaştığınız için teşekkür ederiz. Memnun kalmanız bizleri çok mutlu etmiştir.  Sizleri tekrar ağırlamaktan mutluluk duyarız.  Saygılarımızla

8/10 - 좋아요

GENNADII

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Рай каждому-по доступным ценам!
Плюсов много (доброжелательность, отзывчивость, помощь, поддержка, насыщенное меню, чистота в номере и смена полотенец поддерживалась ежедневно, горячая вечерняя программа, алкогольные и не только напитки, безупречная антиковидная безопасность и т.д.). К минусам отношу-отсутствие кабинок для переодевания, спуск к морю не оборудован должным образом, непонятные сбросы мусора периодические в морскую воду по утрам, встретили хорошо, а выезжая, пришлось самим до КПП тащить свои чемоданы-автотележку не дождались. Если есть возможность- оборудовать комнату для багажа, чтобы не бросать его на проходе у регистратуры. Не смотря на отдельные недостатки довольны отдыхом и рассчитываем на отдых в следующем году с друзьями.
2021년 9월에 12박 숙박함
답변 제공: Guest Relations 님, 2021년 10월 12일
Здравствуйте. Мы очень рады что вы отдыхали в нашем отеле и оставили отзыв. Всё что вы описали-мы возьмём на усмотрение и исправим. С уважением

10/10 - 훌륭해요

Myriam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lhotek
2021년 8월에 6박 숙박함
답변 제공: Guest Relations 님, 2021년 9월 17일
Dear Myriam,  First of all thank you for taking the time to share your feedback. We are happy to know that you had a good vacation.  Looking forward to welcoming you here again.  Best regards

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not a 5* hotel
Communication with the hotel staff was very poor, before and during the stay. We booked and prepaid the airport transfer that never showed up, and the hotel did not have any information about this saying the booking was done via Hotels, even though the payment for the transport was taken by the hotel itself. We still did not receive a refund for this. The overall stay was only OK- not what would you expect in 5* or even 4* hotel. It is definitely way too expensive. The Hotel is worn out, the beach is packed with sun beds that are occupied all day long, again not a 5* experience. They also charge for fresh juice in the morning, which really shows that they are trying to save at every corner. For the amount paid, really not satisfactory experience.
2021년 7월에 6박 숙박함
답변 제공: Guest Relations 님, 2021년 8월 11일
Dear Guest, First of all thank you for choosing our hotel. We are really sorry to know that we couldn’t fulfill your expectations. We appreciate all the feed backs from our guests whether they are positive or negative. They help us understand your expectations and improve ourselves to serve you better. Furthermore, we would like to take an immediate action to any comment made in order to provide better service. Looking forward to welcoming you here again and making your stay more enjoyable. Best regards,

4/10 - 별로예요

Robert

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
not bat hotel rooms are very old not comfortable beds but food was okay and nice beach and good swimming pool
2021년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2021년 8월 19일
Dear Guest, First of all thank you for choosing our hotel. We are really sorry to know that we couldn’t fulfill your expectations. We appreciate all the feed backs from our guests whether they are positive or negative. They help us understand your expectations and improve ourselves to serve you better. Furthermore, we would like to take an immediate action to any comment made in order to provide better service. Looking forward to welcoming you here again and making your stay more enjoyable. Best regards,

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Omg! Hotel is terrible Old, like 10 years ago it was a good hotel but now everything needs a renovation Staff is rude, especially Bulent He doesn’t know how to work with clients, I wasted 2 nights here. Only good thing is Food, but I found a bad kofte yesterday at dinner.
2021년 7월에 2박 숙박함
답변 제공: Guest Relations 님, 2021년 7월 26일
Dear Guest, First of all we are very sad to know that you had bad experiences at our hotel. To take actions regarding these problems, we need to know the date of your stay and room number. We kindly ask you to send details to gr.flora@crystalhotels.com.tr Best Regards,

8/10 - 좋아요

Iaroslav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 10월에 4박 숙박함
답변 제공: Guest Relations 님, 2021년 7월 26일
Dear Guest, Thank you for choosing us and taking your valuable time to share your feedback. Hope to see you again. Best Regards

8/10 - 좋아요

Abdullah

단체 여행
좋아요: 직원 및 서비스, 객실의 편안함
Overall worth it
It was good, nice night activity. Beach was good. Good location
2020년 10월에 2박 숙박함
답변 제공: Guest Relations 님, 2020년 10월 31일
Dear Guest, Thank you for choosing us and taking your valuable time to share your feedback. Hope to see you again. Best Regards

10/10 - 훌륭해요

EMERLLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pataugeoire pour enfants tres grand ,beaucoup de espaces et de jeux pour enfants . minidisco pour enfants et spectacle tous les soire...
2019년 10월에 5박 숙박함
답변 제공: Crystal Flora Beach Resort 님, 2019년 10월 27일
Dear guest, Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to hear that you enjoyed your holiday at the hotel. We are looking forward to see you again. Kind regards,

6/10 - 괜찮아요

serkan

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Ne çok iyi, ne de çok kötü..
odalardaki ve bloklardaki temizlik çok iyi seviyede Otel ,bölge ve temizlik çok iyi seviyede. fakat bu büyük yatırımı maalesef yine çalışanlar batırıyor. Temizlik ve lounge bar çalışanları hariç tüm personel tam bir artist, sanki onlar misafir , biz çalışanlarız durumu var. Neredeyse tüm personel bitsede evimize gitsek modunda, yabancı misafirlerin arkasından veya yüzüne türkçe argo kelimeler kullananlar bile var (dayı,hoca,hacı vb) Kırmızı et ve kırmızı et katılan yemekler genellikle pişmemiş veya yarı pişmiş olarak sunuluyor.
2019년 10월에 3박 숙박함
답변 제공: Crystal Flora Beach Resort 님, 2019년 10월 27일
Değerli Misafirimiz, Görüşünüz ve çok değerli yorumlarınız için teşekkür ederiz. Öncelikle sizleri tesisimizden memnun şekilde uğurlayamamış olmanın bizleri üzdüğünü belirtmek isteriz. Otelimizden ayrılmadan önce yaşadığınız problemleri gidermeyi çok isterdik. Sizleri başka bir tatilinizde daha iyi hatıralarla ağırlayabilmek dileğiyle… Saygılarımızla,

10/10 - 훌륭해요

실제 이용하신 고객

2019년 10월에 6박 숙박함
답변 제공: Guest Relations 님, 2021년 7월 26일
Dear Guest, Thank you for choosing us and taking your valuable time to share your feedback. Hope to see you again. Best Regards

6/10 - 괜찮아요

Med Karam

2019년 8월에 7박 숙박함
답변 제공: Crystal Hotels 님, 2019년 8월 30일
Dear Med Karam, Thank you for your rating. We hope to see you again in our hotel. Best regards

10/10 - 훌륭해요

hatem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 5박 숙박함
답변 제공: Yönetici 님, 2019년 6월 14일
Dear guest, Thanks for your choice and stay in Crystal Flora Beach Resort Hotel! We also thank you for your recommendation! We are glad that you enjoyed your stay. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely,

8/10 - 좋아요

Engin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Keyifli bir tatil
Otel çok kalabalık olmasına rağmen hiçbir şekilde problem yaşamadık. Bütün çalışanlar çözüm odaklıydı. Eşim ile birlikte keyifli bir tatil geçirdik. Otel konumu, odaların temizliği, yemekler oldukça başarılıydı. Akşamları yapılan aktiviteler de oldukça kaliteliydi.
2019년 6월에 3박 숙박함
답변 제공: Yönetici 님, 2019년 6월 14일
Değerli misafirimiz, Tatil tercihiniz olarak Crystal Flora Beach Resort otelimizi seçtiğiniz için sizlere çok teşekkür eder ve sizleri tesisimizde ağırlamış olmaktan büyük memnuniyet duyduğumuzu belirtmek isteriz. Tatiliniz esnasında güzel vakit geçirmiş olmanız ve ayrıca değerlendirmede bulunmanız bizleri çok mutlu etmiştir. Bir sonraki tatilinizde sizleri tekrar tesisimizde ağırlamak ve görüşmek dileği ile. Saygılar,

8/10 - 좋아요

Saeed

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fun Trip
Food options were great, the hotel was small. Children’s entertainment was much later in evening which wasn’t ideal. Overall, we had a great time.
2019년 5월에 2박 숙박함
답변 제공: Yönetici 님, 2019년 7월 23일
Dear guest, Thanks for your choice and stay in Crystal Flora Beach Resort Hotel! We also thank you for the review and your recommendation! We are glad that you enjoyed your stay. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely,

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 객실의 편안함
2018년 10월에 8박 숙박함

6/10 - 괜찮아요

Daisuke

별로예요: 청결 상태
2018년 9월에 20박 숙박함

4/10 - 별로예요

SergeyG 님, Moscow

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Have been deeply disappointed with the hotel. Service is at a level of, well, 2+ stars, so if you have experience in staying at real 3+ hotels you will feel that you have been really misled in choosing this place at time of booking. The room (the largest one the hotel offers) is small, squeezed, tight. No Internet in the room - it is hotel policy, wifi with poor internet at public space only. Famous "All-inclusive"-ness ruined by: fanta/sprite/coke/water only in the minibar, A-la-Carte restaurants - free-of-charge for one time per stay only (dishes poorly expressing the restaurant cuisine profile). Poor food choice across all the food facilities in general. Good sea was the only positive impression at all. No recommendation to go and stay here unless you have moderate+ level of demand.
2018년 8월에 8박 숙박함

6/10 - 괜찮아요

Edgard 님, Lebanon

별로예요: 객실의 편안함
Not a 5 stars!! Should be rated as a 3 stars! Staff should speak and understand English!
2018년 7월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Das Hotel ist einfach in die Jahre gekommen. An Service, Sauberkeit und Strand gibt es jedoch nichts auszusetzen. Im großen und ganzen waren wir zufrieden.
2018년 5월에 7박 숙박함

6/10 - 괜찮아요

Yavuz Selim

좋아요: 청결 상태, 직원 및 서비스
I can recommend for family. Not single and funny hotel.
2017년 10월에 2박 숙박함

10/10 - 훌륭해요

Dilmurad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 8박 숙박함

10/10 - 훌륭해요

Madi 님, Jerusalem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great and excellent experience
Was great experience and very good hotel Hotel staff excellent and room was very comfortable facilitties in hotel amzaing too ..
2017년 6월에 7박 숙박함
답변 제공: Gr 님, 2017년 7월 10일
Thanks for your Review

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice Hotel and Friendly Staff
We were 12 of us 8 Adults and 4 kids aged from 4 to 6. We were there for the May half term and had a great time. The weather was good, pool and the beach was really clean. Staff was very helpful and especially the entertainment team was brilliant. The kids had a really good time. There was always something for everyone to enjoy each day. Food was good. Only draw back I would say is that there are hardly any British in this hotel as there are lots of Russian and Germans - specially Russians. But this didn't bother us as we had a great time and I would recommend this hotel to anyone.
2017년 5월에 7박 숙박함
답변 제공: Gr 님, 2017년 7월 11일
Dear Guest, Thanks for your Review

6/10 - 괜찮아요

alright 님, london

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
The hotel is close to the close the beach
The hotel overall was amazing but the beds are uncomfortable and not that clean.
답변 제공: gr 님, 2017년 7월 10일
Dear Guest, Thanks for your Review See you soon Best Regards

6/10 - 괜찮아요

실제 이용하신 고객

Standart bir otel
Her oda için tek kart uygulaması var ve kartınızı kaybedersiniz 40 TL ücret ödemeniz gerekiyor. Ve bu konuda girişte herhangi bir bilgilendirme yapılmadı. Tabi eğlenmeye gelmissiniz bu tadinizi kaçırıyor.Tatilim yalan oldu tabi ki.Ve itiraz edince de ücretsiz olarak kartı verdiler.Onun haricinde animasyon ekibi kötüydü sadece kendileri eğleniyor.
Değerli Misafirimiz, Değerlendirmeniz için teşekkür ederiz. Tatiliniz esnasında Misafir İlişkileri masasına, sıkıntılarınızı iletmeniz halinde sizlere memnuniyetle yardımcı olmak isterdik. Yakın zamanda otelimizde sizleri ağırlamak dileği ile... Saygılarımızla

10/10 - 훌륭해요

Hossam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good
Dear Hossam , Thanks for your Review See you soon Best Regards

2/10 - 너무 별로예요

layla

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place to stay or go.

8/10 - 좋아요

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Schönes Hotel in Strandnähe
Die Anlage des Hotel ist schön. Das Meer ist wunderbar. Ich kann nur weiter empfehlen.
답변 제공: Kaan Varol 님, 2017년 2월 16일
Sehr geeherter Herr Kas, Vielen Dank für ihre Bewertung hier bei Expedia. Wir würden uns sehr freuen sie bald wieder bei uns zu begrüssen . Herzliche Grüsse Kaan Varol Hotel Direktor

8/10 - 좋아요

Yügi 님, Frankfurt am Main

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schönes Hotel direkt am Strand
Kann ich absolut weiterempfehlen. Gute Animation. Gutes Essen... War ein schöner Urlaub...
답변 제공: Kaan Varol 님, 2017년 1월 17일
Sehr geeherter Herr Adam, Vielen Dank für ihre Bewertung hier bei Expedia. Wir würden uns sehr freuen sie bald wieder bei uns zu begrüssen . Herzliche Grüsse Kaan Varol Hotel Direktor

10/10 - 훌륭해요

Ayfer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Zeker doen! Super hotel super mensen toppie :)
Ik kan niks anders zeggen dan dat het perfect was!! Ik heb het met mijn zoon van 10 jaar geweldig gehad. Hij heeft zich geen een dag verveelt. Tegenover het hotel heb je een bureau waar je leuke dagjes kan regelen. Wij hebben een dag vissen en een dag jeep safari gedaan. Je was voor een zo'n dagje pp € 25 euro kwijt. Moeite waard om het te doen. De animatie team was in een woord geweldig. Super aardige en vriendelijke jongens ik heb veel gelachen met ze. Ze regelen de hele dag dag door wel iets. Of voetbal of volleybal of een leuk spel, darten ga zo maar door. Het eten was zooooo veel dat je al vol zat van het kijken geweldig lekker, vooral de vrijdag dan hebben ze Turkisch night en echte culinaire Turkse gerechten. Daarna een Turkse avond echt super gezellig. Elke avond om 21.15 is er een optreden geregeld kan je genieten van een geweldige show. Daarna gaat de gezelligheid weer door bij het zwembad met muziek en dansen. Er waren veel russen ze drinken veel maar aardige mensen ze zijn netjes en gedragen zich goed. Dat zeg ik omdat sommigen mensen ze behoorlijk neerhalen en angsten creëren. Niet nodig we hebben dezelfde normen en waarden heb ik gezien. Alles was top!!! Ik heb ook leuke foto's laten maken. Heb hebt een soort fototent bij het zwembad. Hij heeft een papegaai en een kameleon zeker aan te raden om een herinnering te laten vastmaken.De kamers waren net genoeg ze zijn niet groot maar ja het is toch alleen maar om te slapen als dat het enige is. Ik ga zeker terug :)
답변 제공: General Manager 님, 2017년 1월 17일
Lieber Gast, Vielen Dank für ihre Bewertung hier bei Expedia. Wir würden uns sehr freuen sie bald wieder bei uns zu begrüssen . Herzliche Grüsse Kaan Varol Hotel Direktor

8/10 - 좋아요

Adam 님, Hamburg

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
All inclusive in der Sonne
Sehr angenehme Atmosphere, Entertainment und Service stimmt, gutes Essen
Häuser
Playa 1
Playa 2
Landschaft
답변 제공: Kaan Varol 님, 2016년 9월 2일
Sehr geeherter Herr Adam, Vielen Dank für ihre Bewertung hier bei Expedia. Wir würden uns sehr freuen sie bald wieder bei uns zu begrüssen . Herzliche Grüsse Kaan Varol Hotel Direktor

10/10 - 훌륭해요

alexey 님, липецк

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
лучший отель для отдыха с детьми из тех , где мы были
답변 제공: General Manager 님, 2016년 9월 2일
Thanks for the wonderfull Rewiev . Best Regards

10/10 - 훌륭해요

Nurnepes 님, Ашхабад

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Отдых в Бельдиби
Поехали на 4 дня с семьей, и довольны поездкой. Пейзаж горы и море в сочетании с зеленой территорией очень живописны. Территория ухожена пляж чистый. На море валуны при входе в море но есть специальные дорожки и пирсы с которых можно заходить в море. В остальном: анимация, детский клуб, ресторан с концепцией "все включено" оставили хорощее впечатление.
답변 제공: General Manager 님, 2016년 8월 24일
Мы благодарим Вас за то, что нашли время и поделились впечатлениями о проведенном отдыхе в отеле Crystal Flora Beach Resort. В первую очередь необходимо отметить, что целью сети отелей CRYSTAL является предоставление комфортных условий для отдыха и качественного сервиса, благодаря чему гости могли бы чувствовать себя здесь как дома. Поэтому мы ценим Ваши мнения, отзывы, пожелания. Мы очень рады, что Вы остались довольны отелем, и с нетерпением ждем Вас снова в гости.

2/10 - 너무 별로예요

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별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
überall schlecht und alt nicht sauber nie wiede dahin urlaut
답변 제공: Guestrelation Flora 님, 2016년 8월 24일
Sehr geehrter Gast, Wir haben ihre Bewertung im Tripadvisor gelesen und bedauern dass Sie mit dem Service unseres Hauses nicht zufrieden waren. Als Crystal Hotels Resorts & Spa Familie ist es unser Ziel, die Qualität der angebotenen Dienstleistungen täglich zu verbessern. Aus diesem Grund leisten die Beschwerden, Kritiken und Anregungen, die von unseren Gästen kommen, einen positiven Beitrag zu unserer Arbeit. Die Crystal Hotelkette ist einige der wenigen in der Türkei, die zertifiziert nach der internationalen Norm ISO 22000 und 10002 arbeitet. Alle Leistungen werden akribisch genau dokumentiert, festgehalten und kontrolliert. Daher werden sämtliche Beschwerden von unserer Gästebetreuung im Haus umgehend bearbeitet und schriftliche festgehalten. Da Sie Sich nicht bei unserer Gästebetreuung gemeldet haben, konnten wir Ihnen nicht weiterhelfen. Falls Sie dies getan hätten, sind wir uns sicher, dass sich Ihr Urlaub angenehmer gestaltet hätte. Freundliche Grüsse Crystal Flora Beach

8/10 - 좋아요

said 님, london

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, clean, friendly atmosphere
The hotel was very clean, staf were constantly cleaning, fantastic shows and games lovely staff in that department, very nice and friendly. Lots of food available but the quality of the food and drinks were bad. The staff in the reception area some were very nice and helpful but some other even though were nice did not speak enough English, also one staff(man) even though spoke English was very rude. Unfortunately he served us when we arrived and when we left. But the rest of the staff from cleaners to the restaurant and every where else were fantastic.
답변 제공: Guestrelation Flora 님, 2016년 8월 26일
Dear Guest, We’re very grateful to you for your review. All reviews, doesn’t matter positivie or negative, are highly important for us, as it helps us to improve our service and make it better. We were sad to know that some points, which you mentioned above, didn’t let you fully enjoy your holiday. All that issues will be reported to our management. Thank you again for your feedback. We’re looking forward to see you here again. Best Regards,

2/10 - 너무 별로예요

ONUR 님, İstanbul

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Üç yıldızlı bir otel seviyesinde..
Yemekler berbay ötesi. Tavuğun 6-7 çeşidi yapılıyor, fakat türk damak tadına uygun hiç bir şey yok. Sadece salata ile karın doyurduk. Yemekler son derece kalitesiz ve lezzetsiz. Çalışanların % 90'ının stajyer olması kaliteyi iyice düşürmüş. Bazı yemekler yirmi dakika gibi kısa sürede bitiyor ve yenilenmiyor. Sorunca "Tahminimizden çok fazla müşteri geldi" diyorlar. Maliyet hesabını çok abartmışlar. Meyve suyu yerine boyalı toz karışımı veren tek otel sizinkiydi. Onu almak için bile uzun sıra bekleniyor. İçkiler zaten en alt kalite, onda da "Kalmadı" diyorlar. Türk gecesinde ilk defa et gördük. Döner alabilmek için tam 22 dakika sıra bekledik ve karşılığında 25 gr döner alabildik. Köfteler bile hazır donmuş tavuk köftesi. Bunları anlattığım halkla ilişkiler yetkilisi krizden dolayı kalitenin düştüğünü söylüyor. Ayrıca tesis çok eski ve bakımsızlıktan dökülüyor. Fotolar aldatıcı. Sahil halk plajı gibi sıkışık ve yer bulunmuyor.
답변 제공: General Manager 님, 2016년 8월 24일
Sayın Onur Bey, Öncelikle tesisimiz hakkındaki olumsuz yorumunuz için çok üzüldüğümüzü belirtmek isteriz. Otelimizde Uluslararası ve Türk mutfağına hitap eden a la carte restoranlarımız, Beach Club, Snackbar ve Ana Restoran olmak üzere 8 adet Yiyecek & İçecek servisi verdiğimiz nokta vardır. Bayram döneminde Ana Restoranımızı Sabah 07.00-11.00, Öğlen 12.00-14.30 ve Akşam 18.30-21.30 Saatlerinde erken açarak ve geç kapatarak gerekli önlemler alınmış ve ayrıca 6 adet a la carte restoranımız tam kapasiteyle misafirlerimizin hizmetine sunulmuştur. Yorumunuzda Yemeklerin 20 dakikada bittiği ve yenilenmediği sözünüz bizleri çok şaşırtmış olup bu kesinlikle söz konusu değildir. Tüm yemek çeşitleri Büfe saatleri içerisinde yeterince vardır. Bir yiyecek bittiğinde hemen Mutfaktan takviye gelmektedir. Otelimizde yaptığımız Anket çalışmalarından ve misafirlerimizden gelen geri dönüşlerde Yemek konusunda yüksek bir memnuniyet olduğu görülmektedir. Lezzetsiz olarak nitelendirdiğiniz öğlen ve akşam büfelerinde en az 20 çeşit soğuk,18 çeşit sıcak yemek ve 2 çeşit Izgara sunulmaktadır. Sıcak yemeklerden en az iki tanesi et yemeğinden oluşmaktadır. Ayrıca yukarda belirtiğimiz gibi otelimizde toplam 6 adet a’la carte Restoranımız mevcut olup, bunlardan Osmanlı, Mexika ve Mangal Restoran menüleri et ağırlıklı olup, tatiliniz esnasında bu restoranlarımızda rezervasyon yaptırmanızı dilerdik. Sizlerin damak tadına hitap edemediğimiz için üzgünüz. İçecek konsepti olarak tüm otellerimizde Türkiye’nin en kaliteli içecek markaları kullanılmaktadır. ( EFES BİRA, PEPSİ COLA ÜRÜNLERİ, LİPTON İCE TEA ÜRÜNLERİ) Otelimiz 53.000 m² alana kurulu olup sahili 900 m uzunluğundadır. Üç adet toplam 1500 m² İskele alanımız mevcuttur. Konaklayan tüm misafirler için yeterince Şezlong ve güneşlenme alanı vardır. Saygılarımızla.

8/10 - 좋아요

VIACHESLAV 님, Москва

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Отдых состоялся!
Очень доброжелательный персонал, просто не знал как и чем нам лучше угодить. Отличное место - сочетание моря и гор! Большой пляж оборудован пирсами, с которых удобно купаться, прямо на пирсе есть душ. Дно моря покрыто крупными камнями, мы купили тапочки для плавания. Это пожалуй единственный недостаток... Питание - хорошее, между обедом и ужином тоже кормят вкусными гамбургерами, турецкими блинами с начинкой. Для любителей выпить есть даже оригинальный шотландский виски, ну и конечно вкусное пиво. К сожалению нет бесплатного шампанского, пришлось покупать в отеле. Можно взять и в магазине за углом забора отеля. В детском клубе украинские аниматоры - девчонки исключительно здорово заботились о наших детках 8 и 10 лет. Дочки просто не хотели уходить из детского клуба. В целом отдых состоялся, хотя в мае на этот раз не очень повезло с погодой. Рекомендуем отель для семейного отдыха всем!
답변 제공: General Manager 님, 2016년 8월 24일
Мы благодарим Вас за то, что нашли время и поделились впечатлениями о проведенном отдыхе в отеле Crystal Flora Beach Resort. В первую очередь необходимо отметить, что целью сети отелей CRYSTAL является предоставление комфортных условий для отдыха и качественного сервиса, благодаря чему гости могли бы чувствовать себя здесь как дома. Поэтому мы ценим Ваши мнения, отзывы, пожелания. Мы очень рады, что Вы остались довольны отелем, и с нетерпением ждем Вас снова в гости.

10/10 - 훌륭해요

Oral 님, İstanbul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Güzel bir otel
Her yil ailece konakladiğimiz bir otel sorunsuz tatil isteyen herkese tavsiye ederim fiyat ve kalite orantili
답변 제공: Ersin 님, 2015년 10월 31일
Sayın Misafirimiz; Genel olarak tatilinizden memnun kalmanıza çok sevindik . Birdahki tatilinizde sizleri tekrar aramızda görmekten dolayı mutluluk duyarız. Saygılarımızla

6/10 - 괜찮아요

ben mensah 님, london

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel...if you're not from England
Absolutely loved the whole Hotel and really enjoyed the 4nights spent there. The highlight being Emrê orgaising a great volleyball game. Everyones friendly and helpful and though we got a few stares from some of the guests there was nothing unpleasant about the resort.
Night time at the main pool
답변 제공: KAAN VAROL 님, 2015년 10월 30일
Dear Guest, Thank you for the comments you have made for our hotel. To welcome you again in our hotel will make us very happy . with best regards

10/10 - 훌륭해요

Gunilla 님, Borås

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mycket bra hotell
Kan inte bli bättre förutom de oerhört hårda sängarna. vaknade flera gånger varje natt.
답변 제공: Ersin 님, 2015년 10월 21일
Dear Guest, Thank you for sharing such a wonderful review. We appreciate your feedback and would like to thank you for taking the time to share your review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel a truly excellent place to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Crystal Flora Beach Resort experience for the second time. Kind regards, Crystal Flora Beach Resort Team

8/10 - 좋아요

Hasan

좋아요: 청결 상태, 직원 및 서비스
답변 제공: Ersin 님, 2015년 10월 31일
Sayın Misafirimiz; Genel olarak tatilinizden memnun kalmanıza çok sevindik . Birdahki tatilinizde sizleri tekrar aramızda görmekten dolayı mutluluk duyarız. Saygılarımızla

8/10 - 좋아요

Hasan 님, Istanbul

좋아요: 청결 상태, 직원 및 서비스
Denizi için
Eski bir tesis olmasına ragmen, yeri ve personeli çok iyi bir işletme.
답변 제공: Ersin 님, 2015년 10월 31일
Değerli Hasan Beyi Yorumunuz ve değerlendirmeniz için çok teşekkür eder, sizleri tesisimizde yeniden ağırlamak bizleri mutlu edecektir. Saygılarımızla

10/10 - 훌륭해요

MOHAMMED

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Ersin 님, 2015년 10월 21일
Dear Mohammed, Thank you for sharing such a wonderful review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel a truly excellent place to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Crystal Flora Beach Resort experience for the second time. Kind regards,

10/10 - 훌륭해요

HP 님, H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic hotel
Great hotel beautiful setting Animation team could have been more engaging Great entertainment Catered for those with food allergies
답변 제공: GR DEPARTMENT 님, 2015년 8월 28일
Dear Guest, Thank you for sharing such a wonderful review. We appreciate your feedback and would like to thank you for taking the time to share your review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel a truly excellent place to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Crystal Flora Beach Resort experience for the second time. Kind regards, Crystal Flora Beach Resort Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
great hotel!!! great food !!!! amazing hotel!!! recommended!!!!
답변 제공: Guest Relations 님, 2015년 9월 1일
Dear Guest, Thank you for sharing such a wonderful review. We appreciate your feedback and would like to thank you for taking the time to share your review. We are proud of our achievements in quality, service and hospitality, but the best reward for us is the appreciation from our guests, so it is an honor for us that you found our hotel a truly excellent place to stay. We certainly look forward to the opportunity to welcome you back to enjoy the true Crystal Flora Beach Resort experience for the second time. Kind regards, Crystal Flora Beach Resort Team