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주스티니아노 디럭스 리조트 - 올 인클루시브 여행 후기

5 out of 5
주스티니아노 디럭스 리조트 - 올 인클루시브
Alara Turizm Center Okurcalar, Alanya, Antalya

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 26개 이용 후기 중 6개" "
평점 8 - 좋아요. 26개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 26개 이용 후기 중 7개" "
평점 4 - 별로예요. 26개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 26개 이용 후기 중 3개" "

8.4/10

청결 상태

7.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Johann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Justiniano Hotels Team 님, 2024년 2월 6일
Dear Johann,Thank you for taking the time to rate Justiniano Dleuxe Resort.Looking forward to meeting you again on your next visit to Alanya.Best Regards,

2/10 - 너무 별로예요

Onur

2023년 9월에 8박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 11월 14일
Dear Abimbola,Thank you for your kind review. It is sad that the recent stay did nit match your expectations. We would be happy if you find out a chance to share more details.Best Regards

10/10 - 훌륭해요

Kikelomo

좋아요: 청결 상태
2023년 9월에 5박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 11월 14일
Dear Abimbola,Thank you for your kind review. We would be happy to see you again among the Justiniano Hotels guests. Best Regards

8/10 - 좋아요

Abimbola

좋아요: 청결 상태
2023년 9월에 4박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 11월 14일
Dear Abimbola,Thank you for your kind review. We would be happy to see you again among the Justiniano Hotels guests. Best Regards

10/10 - 훌륭해요

Matthieu 님, ANNEMASSE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only one regret, very few staff speak English.
2023년 8월에 9박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 9월 5일
Dear Matthieu,Thank you for choosing Justiniano Deluxe Resort and for your high score.As more and more English-speaking guests are arriving every day, we are planning a large increase in the number of staff who speak English. This way, we can make your stay even more comfortable.Looking forward to seeing you again at the hotel.Best Regards,

4/10 - 별로예요

Kadir

2023년 8월에 1박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 8월 26일
Dear Kadir,thank you for sharing your valuable experience.It is very sad that your recent stay didn't match your expectation.In would be very helpful, if you share more detailed review.Best Regards,

6/10 - 괜찮아요

Bayram

2023년 6월에 2박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 6월 24일
Dear Bayram,Thank you for your feedback,The opinion of guests is very important to us. For this reason, we would be extremely grateful if you could leave a more detailed comment.Best Regards,

10/10 - 훌륭해요

Rüstem

2023년 3월에 1박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 4월 1일
Dear Rüstem !Thank you for taking the time to review the Justiniano Deluxe Resort.It is very important to know that your stay left a pleasant impression.We look forward to welcoming you here, in Justiniano Deluxe Resort, again on your next visit to Alanya.Best Regards,

8/10 - 좋아요

Baris

2023년 3월에 2박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 3월 25일
Dear Baris,Thank you for sharing your opinion.We are happy to know that you were satisfied with your recent stay in Justiniano Deluxe Resort and looking forward to welcoming you here again.Best Regards,

8/10 - 좋아요

Metin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 3월 8일
Dear Metin,Thank you for choosing Justiniano Deluxe Resort and for your review!It is a pleasure and privilege to know that your stay was pleasant.We are looking forward to welcoming you again on your next visit to Alanya.Best Regards,

8/10 - 좋아요

Farhad

2023년 2월에 1박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 2월 19일
Dear Ferhad,We do really appreciate the time you've spent to share your feedback.The positive impression of the guests is the main aim of every staff member.Looking forward to welcoming you again on your next visit to Alanya.Best Regards,

6/10 - 괜찮아요

Jason

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
After we complained online regarding all the issues with the room we had, like toilet air vent hanging from ceiling, bar fridge mouldy etc, hotel Manager listened to us and upgraded our room. There were Ants in both rooms and bathrooms. Bar fridge never refilled. Food was average, staff look and act unhappy, the reception staff were very flipint. Lack of English, hotel caters mainly for Russian language. It should NOT be rated 5 stars. Don't recommend. The change of rooms assisted in preventing us from checking out early.
2023년 2월에 6박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 2월 18일
Dear Jason,First, let us thank you for the review!We are very saddened by the fact that your stay did not meet your expectations.On this occasion, we would like to make some clarifications:— The main aim of the hotel is to create comfort for our guests. That's why you were upgraded from a standard to a family room. However, we never prevent the will of our guests, and they are free to prolong or shorten their stay.— The hotel is located in the countryside. For this reason, the rooms are constantly treated with insecticides. We do not deny, sometimes ants appear in the rooms. The reason is that in spite of the ban, guests bring food into the rooms. In this case, the staff should be asked to treat the room.— The bar is replenished only in summer, in winter it is not refilled. We politely would like to remind you that after contacting the employees you were refilled with a mini bar, free Wi-Fi access and sent fruit to your room.— The staff speak enough English to perform their duties. The reception is staffed by people who have been trained abroad and speak English at an advanced level.Based on the review that your partner left on another resource, we concluded that you have previously stayed in hotels that are at least 2 times more expensive than Justiniano Deluxe Resort. Category of hotels even within the same type are different—from economy to luxury. This is clearly reflected in the pricing policy of the hotel. The services provided by Justiniano Deluxe Resort are fully in line with its price category.We apologize to you again for any inconvenience caused.Kind Regards,

8/10 - 좋아요

Baris

2023년 2월에 1박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 2월 6일
Dear Baris!Let us thank you for the time you've spent to share your experience.We are looking forward to seeing you among our guests again on your next visit to Alanya.Best Regards,

10/10 - 훌륭해요

Cihangir

2023년 1월에 3박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 2월 1일
Dear Cihangir,Thank you for your review!We appreciate hearing that you were happy with your recent stay at the Justiniano Deluxe Resort, and will be pleased to see you among our guests again.Best Regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Gürültüsü bol yemekleri çeşit az ve yetersiz otel
Otelin konumu,manzarasi harika temizliği,odalarin ici yeni ve güzel Personeli saygili sorunsuz bunlar otele ait pozitif yönler Negatif yönler Yemek çeşidi ve kalitesi çok kısıtlı(kışın böyleymis !) Yemeğe erken gelen olanlardan ne varsa aliyor sonrasinda biten birseyi dürterseniz mevcutsa getiriyorlar personelin bence asli görevi müşteri istemeden eksik veya biten şeyleri yerine koymaktir Otelin konumu kot farkindan dolayi resepsiyon 3.katta altiniz veya üstünüzde bar,oturma alanlari mevcut 0katta moonlight barda animasyon yapiliyor Bulundugumuz sürece son ses disko müziği disinda birsey yoktu 1. Ve 2.katta gürültüyü siz tahmin edin Otele dinlemeye eğlendikten sonra sessiz bir oda bekleyenler çok bekler Her katta asansör kapi önlerine kanape koymuslar gece alkollu kisiler orada oda kapinizin karsisinda taşkinlik yapabiliyorlar 2 asansör özellikle yemek saatlerinde yetersiz Asansörde gördugumuz 2.katta sinema gecesine sıkıntidan katilmak istedik sinemayi acmadilar sebep gece 23te toplanti varmis!!! Bir gün sonra sinema ilanlari ortadan kalkti burasi bahanelerle dolu bir yer
2023년 1월에 3박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 1월 30일
Dear Guest,Appreciate the review.Thank you for noticing the hotel rooms and the work of the staff.We are sorry that the stay at the hotel did not meet all of your expectations.However, we feel it is necessary to note:- The food at the hotel is consistent with the winter concept.- The architecture of the hotel is related to the landscape on which it is located. For this reason, on the entrance side the lobby is on the first floor and on the territory side on the 3rd floor. If the guests for some reason do not fit the room, they can always apply to the reception. Our staff will do everything possible to make your stay as comfortable as possible. Sound insulation meets standards and safety regulations in case of fire or earthquake.- The canapés in the corridors are arranged for the comfort of the guests. We admit that it is difficult for us to comment on this point, because the review was left anonymously, and we have no way to determine your period of stay and check the cameras and security reports.- The hotel offers soft animation in winter which is constantly changing (live music, karaoke, movies, etc.) Information about upcoming activities are posted on the info desks. In spite of some comments, we sincerely hope to see you again among the hotel guests and provide a real level of hospitality and service.Best Regards,

8/10 - 좋아요

Nikolay

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Not bad in general. All inclusive food is so so, Sealife located nearby is much better.
2023년 1월에 1박 숙박함
답변 제공: Justiniano Hotels Team 님, 2023년 1월 27일
Dear Nikolay!Thank you for taking the time to share your opinion.Each review is used by us to continually improve the quality of our service.Taking the opportunity, let us note kindly, there are many hotels on the Antalya Coast, which guests choose according to their budget and preferences.The food and beverages are completely matching the price and the winter concept of the hotel. Moreover, great attention is paid to the quality of meal.We thank you again for choosing Justiniano Deluxe Resort and hope to see you among our guests soon for another visit.Best Regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nisan ayinda gerçekleştirdik, sezon başlamadiği icin ufak tefek eksiklikler vardi. Odalar güzel konforlu yemekler güzel lakin tatlilar çok kötüydü.
2022년 4월에 2박 숙박함
답변 제공: Justiniano Hotels Ekibi 님, 2022년 7월 4일
Değerli Misafirimiz, Justiniano Hotels'i tercih ettiğiniz ve zaman ayırıp deneyiminizi paylaştığınız için teşekkür ederiz. Her konuğun görüşü, hizmet kalitemizi sürekli iyileştirmekte ve bu sebeple değerlendirmeniz bizim için önemlidir. Bir sonraki Antalya ziyaretinizde sizleri misafirlerimiz arasında görmekten mutluluk duyarız. Saygılarımızla,

6/10 - 괜찮아요

Luise

연인과의 여행
좋아요: 직원 및 서비스
Keine 5 Sterne. Das Essen ist auch eintönig.
2022년 4월에 2박 숙박함
답변 제공: Justiniano Hotels Team 님, 2022년 4월 15일
Dear Luise, Thank you very much for taking the time to share your experience regarding your recent stay at Justiniano Deluxe Resort. Every feedback is extremely important to us for continuously improving service. Your review will be submitted to executives, who will take the appropriate action. Best Regards,

4/10 - 별로예요

Violeta

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Vi liker ingenting
2018년 10월에 7박 숙박함

2/10 - 너무 별로예요

Yasin

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
paranla rezillik
Hotel check in de 30 dk bekletildik reservemiz gozukmuyordu reservasyon kodumuzu gostermemize ragmen tekrar ordaki reception renaming e mailine mail attik sonra restaurant calisanlari kurallsiz bir sekilde kol banti yarisina girdiler sanki biz oraya sahilden kacak girmis muamelesi yapildi aksam Saat 22:00 plums barda halen hos olmayan davranislar biz alabilmek icin 20 tl bahsis kurdan icin 20tl ayrica otel sahiplerinin geyik muhabbetleri deal I bir sekilde dinlemek zorundasiniz hepsi rus konuklari ayarlama pesinde bence arkadaslar GRanada de luxe otele gidip seminar alsinlar
2017년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Başarılı
Otelin tek kötü yanı Alanya merkeze uzak olması ve yemekleri. Bunların haricinde herhangi bir sıkıntı görmedim.

2/10 - 너무 별로예요

KKL 님, Denmark

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Worst tourist trap and fraudulent use of "5-star"
The hotel is quite nice - however, as soon as leaving the hotel area, you will find yourself trapped in an area with VERY poor amenities. The staff in the hotel speaks no English (and remarkably enough many of them speaks no turkish either). Everything is focused on russian tourists - and it shows. The "all-inclusive" concept shows itself from its worst side here - although the hotel formally lives up to its own description, the quality of the offerings is at a level where we often had to go outside the hotel for lunch and dinner. The food in the buffet restaurant is at its best eatable - however, remarkably the "a la carte restaurant" it was even worse. Not ala carte - but a service restaurant. It was close to un-eatable - and since nobody were able to speak anything but russian, it was impossible to find out exactly WHAT we were supposed to eat. When ordering a bottle of champagne and accepting an extra charge of EUR 30, we were brought a bottle of Apple CIder insteadThe location in which the hotel is positioned is far away from anything interesting. You will find yourself paying EUR 40 going to Alanya in Taxi - and same going back. And trust me: You will want to do that often. There is NOTHING to do at the hotel - and nothing to do in the surrounding area. All you can do is stay at the pool or at the Beach, and accept being fed like animals throughout the day.

6/10 - 괜찮아요

Al 님, London

좋아요: 객실의 편안함
nice hotel close to the beach. buth !!!!!!
The hotel is not bad, but would not go again. The food was nothing especially, and utensils were dirty and there was no tables. Unfortunately, I expected something especially for the money.