전용 해변, 비치 카바나, 일광욕 의자, 비치 파라솔

카멜리아 아이쉰 클럽 여행 후기

5 out of 5
카멜리아 아이쉰 클럽
Kamelya Caddesi Colakli, Manavgat, Antalya

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 270개 이용 후기 중 126개" "
평점 8 - 좋아요. 270개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 270개 이용 후기 중 24개" "
평점 4 - 별로예요. 270개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 270개 이용 후기 중 13개" "

8.2/10

청결 상태

8.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 2박 숙박함
답변 제공: Leyla SAYAR 님, 2019년 9월 20일
Dear guest, Thank you very much for your feedback. Wish to welcome you again at our hotels. Kind regards, Leyla SAYAR Kamelya Collection Exclusive Hotels

10/10 - 훌륭해요

Natalia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
grest facilities overall, good value for money.
2024년 4월에 1박 숙박함
답변 제공: CRM Responsible 님, 2024년 4월 16일
Dear Natalia,Thank you very much for stayed with us and shared your valuable comment. We appreciate your compliment. We will be glad to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Simon

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Insgesamt zu Empfehlen👍
2024년 4월에 7박 숙박함
답변 제공: CRM Responsible 님, 2024년 4월 14일
Sehr geehrter Simon,Wir danken Ihnen für Ihren Besuch und Ihren Kommentar.Wir freuen uns darauf, Sie wieder in unseren Hotels begrüßen zu dürfen.Mit freundlichen Grüßen,Leyla SAYAR

10/10 - 훌륭해요

Ian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: CRM Responsible 님, 2024년 2월 8일
Dear Ian,Thank you very much for stayed with us and shared your feedback. We will be glad to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

2/10 - 너무 별로예요

Sinan

2023년 11월에 5박 숙박함

8/10 - 좋아요

fouad

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Definitely it's a very good hotel,
2023년 11월에 5박 숙박함
답변 제공: CRM Responsible 님, 2023년 11월 28일
Dear Mr. Fouad,Thank you very much for stayed with us at Aishen K Club Kamelya Collection Hotel and shared your feedback. Its nice to read your pleasure. We are looking forward to see you again at our hotels.Kind regards,Leyla SAYARCRM Responsible

8/10 - 좋아요

Silvia

좋아요: 청결 상태
별로예요: 직원 및 서비스
Die Zimmer sind alle aber ok, die Anlagen sehr schön. Das esse für alle was dabei
2023년 11월에 1박 숙박함
답변 제공: CRM Responsible 님, 2023년 11월 17일
Sehr geehrte Silvia,vielen Dank für Ihre Bewertung.Wir freuen uns sehr, dass Sie mit unserem Hotel zufrieden sind.Wir würden uns freuen, Sie wieder in den Kamelya Collection Exclusive Hotels begrüßen zu dürfen,Mit freundlichen Grüßen,Leyla SAYARCRM Responsible

8/10 - 좋아요

Adam

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great but room was stinks and mold
2023년 11월에 2박 숙박함
답변 제공: ALİME 님, 2023년 11월 17일
Dear Adam,Thank you for sharing your comments after your stay.We would like you to know that your valuable opinions are shared with our colleagues and hotel management.We will be happy to host you again on your next stay.Best regards,Alime DEVECİGuest Relation Responsible

10/10 - 훌륭해요

Bogdan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 8박 숙박함
답변 제공: CRM Responsible 님, 2023년 11월 12일
Dear Bogdan,Thank you very much for stayed with us and shared your feedback. We are looking forward to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Adam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room services wasn't good enough 😕 all other was great
2023년 11월에 5박 숙박함
답변 제공: CRM Responsible 님, 2023년 11월 10일
Dear Adam,Thank you very much for stayed with us and shared your feedback. We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Mirsad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very nice facility. We are very satisfied with the cleanliness and the offer. The staff is always courteous. This is the fifth time we have been here and that says it all. Simply great.
2023년 10월에 10박 숙박함
답변 제공: CRM Responsible 님, 2023년 11월 10일
Dear Mirsad,Thank you very much for stayed with us and shared your nice feedback. Its nice to hear that you have satisfied with our cleaning and staff.We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

8/10 - 좋아요

Edina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra prisvärt hotell med mycket utbud. Bra mat men saknar mer utbud för vegetarianer och laktosfritt. Synd att man inte kan äta på alla restauranger, borde finnas möjlighet att boka in sig någon kväll. Men överlag ett av bättre hotellen vi varit på, mycket aktiviteter, inte så kallt i poolerna. Vi kommer nog tillbaka!
2023년 10월에 7박 숙박함
답변 제공: CRM Responsible 님, 2023년 11월 10일
Dear Edina,Thank you very much for stayed with us at Aishen K Club Hotel and shared your feedback. Your compliments and suggestions has forwarded to relavant department heads. We will be happy to host you again at our hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Mateusz

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: CRM Responsible 님, 2023년 11월 5일
Dear Mateusz,Thank you very much for stayed at Aishen K Club Hotels and shared your feedback. We will be glad to host you again at our hotels.Kind regards,Leyla SAYAR

8/10 - 좋아요

Michael Eduard

좋아요: 직원 및 서비스
👌
2023년 10월에 6박 숙박함
답변 제공: Alime 님, 2023년 10월 16일
Dear Michael Eduard,Thank you four your feedback.Kind regards,Alime DEVECİGuest Relation Responsible

8/10 - 좋아요

Lara, Nicole, andrea

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wunderschönes grosses Hotel Super geeignet für Familienferien Die meisten vom Personal sind sehr freundlich , jedoch gibt es 3/4 MA die sehr arrogant und frech sind .
2023년 10월에 6박 숙박함
답변 제공: Alime 님, 2023년 10월 16일
Sehr geehrte Lara,Vielen Dank, dass Sie sich für Ihren Urlaub in den Kamelya Collection Exclusive Hotels entschieden haben.Es freut uns sehr, dass Sie mit unseren Leistungen zufrieden waren.Wir hoffen, Sie so bald wie möglich wieder bei uns zu sehen.Mit freundlichen Grüße,Alime DEVECİ

4/10 - 별로예요

Vanmechelen

별로예요: 청결 상태, 직원 및 서비스
Almost no cleanig of the room When we arrived the soapdispencer was broken , we mensionded it to the staf three days later stil broken .nimibar not filled up Used papers of sugar still next to koffiepot Reception staf pulled a face after asking someting about the wifi Amost impossible to fi d atable for dinner At the pool towels layd everwher but no guests using them
2023년 10월에 3박 숙박함
답변 제공: CRM Responsible 님, 2023년 10월 13일
Dear Vanmechelen,First of all, thank you very much for taking time to write your comment.We are very sorry that we could not fully meet your expectations, your review has been translated and forwarded to the hotel management.We are very disappointed that you were not satisfied with your stay in our hotel, as our main goal is the complete satisfaction of our guests during their stay in our hotel.We hope to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYARCRM Responsible

8/10 - 좋아요

Martin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Große Anlage mit sehr vielen Bars, Snackbars und Restaurants Abendshow ist gut, das Programm ist aber nicht sehr einfallsreich (hauptsächlich Tanz-Shows) Sehr große Auswahl an Speisen und Getränken, leider aber wenig Abwechslung Strand und Pools sind sauber und gepflegt Für Kinder gibt es viele Aktivitäten und Möglichkeiten, die Poollandschaft ist für Kinder nicht optimal
2023년 9월에 2박 숙박함
답변 제공: ALİME 님, 2023년 10월 2일
Sehr geehrte Martin,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich für unser Hotel entschieden und Ihre Meinung mit uns geteilt haben.Wir möchten, dass Sie wissen, dass Ihre Kommentare für uns wichtig sind, um uns zu verbessern, und dass das gesamte Feedback, das Sie diesbezüglich geben, an unser Managementteam weitergegeben wird.Mit freundlichen grüße,Alime DEVECİGuest Relation Responsible

8/10 - 좋아요

Mustafa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: ALİME 님, 2023년 10월 2일
Dear Mustafa,Thank you for your feedback.Best regards,Alime DEVECİGuest Relation Responsible

2/10 - 너무 별로예요

Iyad

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very bad hotel not 5 stars , staff treatment especially the costumer care manager has attitude when she treat with customers , the hotel is very poor from all aspects I don’t recommend it
2023년 9월에 2박 숙박함
답변 제공: CRM Responsible 님, 2023년 9월 25일
Dear Lyad,First of all, thank you for stayed with us and shared your comment on here.We are very sorry that we could not meet your expectations, your review has been translated and forwarded to the hotel management.We hope to welcome you again in our other one hotels.Kind regardsLeyla SAYAR

10/10 - 훌륭해요

Akbar 님, REDMOND

가족 여행
좋아요: 편의 시설/서비스
Everything was perfect
2023년 9월에 4박 숙박함
답변 제공: Alime 님, 2023년 10월 28일
Dear Akbar,Thank you for your feedback.We hope to see you again with us.Stay healthy and happy until we see you on your next holiday.Kind regards,Alime DEVECİGuest Relation Responsible

2/10 - 너무 별로예요

Maxim

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Not 5 star hotel((
1. Terrible cleaning service. We left $20 for the room cleaners every day from the first day of our stay (because we have a young child and wanted it to be very clean), but the cleaning got worse and worse. Not to mention, we checked into a room with sand on the floor. The broken drain in the bathroom wasn't fixed even after several calls and visits to the reception. 2. The rooms are either very old or poorly constructed. Everything is shaky and falling apart. The mattress is simply "alive"; if two people sleep in the bed, you'll bounce every time the other person turns over. 3. There are no elevators in the buildings, so if you have a small child, don't accept the 3rd floor. It'll be tough for you. 4. The service is a whole other story... In the restaurant, they don't care about you. Nobody will ask if you want something to drink with your dinner. We also went to the paid Italian à la carte restaurant, after which we all got food poisoning. We were severely sick with high temperatures and all the symptoms. Did anyone from the hotel apologize? No one! I repeat, they don't care about you at all. 5. The food in the restaurant is not tasty! I've been to various hotels, from 3-star to 5-star, but I've never had such tasteless food. The selection is very limited. Breakfasts are terrible. Nobody will make an omelet to your liking. In summary, the hotel doesn't live up to its claimed 5 stars at all. Paying 4,000 euros for 9 days, we expected some basic respect.
2023년 9월에 9박 숙박함
답변 제공: CRM Responsible 님, 2023년 9월 22일
Dear Maxim,Thank you very much for stayed with us and shared your feedback.We are very sorry that we could not fully meet your expectations, your review has been translated and forwarded to the hotel management.We are very disappointed that you were not satisfied with your stay in our hotel, as our main goal is the complete satisfaction of our guests during their stay in our hotel. We wish you had read our hotel catalogue before coming to our hotel. You would have been less disappointed as it already stated that there is no lift in the buildings and the main restaurant is self-service.Regarding your food poisoning claim, we would like to inform you that all food and beverages served in our hotel are checked daily by the Quality and Food Safety departments in accordance with ISO standards. All foods are analysed in the laboratory by the independent company we have contracted. There is no non-conformity in our controls. We can also share the results with you upon your request. Thank you again for your review and we hope to welcome you again in our hotel.Sincerely,Leyla SAYAR

8/10 - 좋아요

Lozan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was fantastic, I love the staff specially reception, Mr (Esen) was great to contact with all new reservation. I love Kamelya collection
2023년 9월에 2박 숙박함
답변 제공: CRM Responsible 님, 2023년 9월 13일
Dear Lozan,First of all, thank you very much for stayed with us at Aishen K Club Hotel. We are happy to read your compliments about staff. It will be big honor for us to welcome you again at our hotels.Best regards,Leyla SAYAR

10/10 - 훌륭해요

Rosen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 6월에 7박 숙박함
답변 제공: CRM Responsible 님, 2023년 9월 13일
Dear Rosen,Thank you very much for stayed with us and shared your feedback.We will be glad to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Taha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best Hotel in Turkey!
2023년 9월에 3박 숙박함
답변 제공: CRM Responsible 님, 2023년 9월 11일
Dear Taha,First of all, thank you very much for taking time to write your nice comment.In the nearest future we hope to welcome you again at our hotels.We wish you and your family all the best.Kindest regards,Leyla SAYAR

6/10 - 괜찮아요

Mounir

가족 여행
Moyen dans l’ensemble, plage magnifique,les piscines ,les toboggans top,les personnels sont gentils,les activités,cependant la propreté des chambres n’est pas au top,les transats toujours prises depuis l’aube ,activités pour enfants presque rien à la piscine et à la plage,la nourriture pas trop variée,des maïs et ice crime payant donne une mauvaise image pour un complexe hôtelier 5 étoile,enfin dernière impression pas d’envie d’y retourné.
2023년 8월에 9박 숙박함
답변 제공: Alime 님, 2023년 9월 9일
Dear Guest,First of all, thank you for choosing Kamelya Collection Exclusive Hotels for your holiday. It is our pleasure to read that you were satisfied with our hotel's beach and our staff. We are sorry that none of the many dishes appealed to your taste. In addition, we would like to point out the following regarding the sunbed reservation; We have enough sunbeds for the guest capacity of our hotel, and all sunbeds booked before 07:00 are processed. We didn't want to make such a bad impression. We hope to welcome you again in our hotel to give you a better experience.We wish the best for you.Kind regards,Alime DEVECIGuest Relationship Responsible

10/10 - 훌륭해요

Leonie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super accomodatie. Eten enorm uitgebreid en goed. Kamers prima.
2023년 9월에 4박 숙박함
답변 제공: CRM Responsible 님, 2023년 9월 8일
Dear Leonie,Thank you for taking the time to share your review. Its nice to read your satisfaction. We are looking forward to see you again at Kamelya Collection Exclusive Hotels.Kind regarsd,Leyla SAYAR

2/10 - 너무 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel bei Ankunft total überbucht. Bekamen nach 2 Stunden Wartezeit ein altes abgewohntes Zimmer im Kamelya Selin Hotel. Statt unser gebuchtes,großes Deluxe Zimmer im Kamely Aishen Klub. Beim Essen auch totale Chaos total überfüllt alles. Nie wieder Kamelya
2023년 9월에 1박 숙박함
답변 제공: CRM Responsible 님, 2023년 9월 11일
Sehr geehrter Thomas,danke für Ihren Aufenthalt bei uns.Wir bedauern sehr, dass Sie den Urlaub in nicht guter Erinnerung beibehalten haben, würden uns aber freuen wenn Sie wiederkommen würden. Wir sind bereit Ihre Meinung über uns zu ändern!Mit freundlichen Grüße,Leyla SAYAR

10/10 - 훌륭해요

Hamza

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2023년 8월에 10박 숙박함
답변 제공: ALİME 님, 2023년 9월 2일
Dear Hamza,Thank you for your feedback.Best regards,Alime DEVECİGuest Relation Responsible

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tolles Hotel, nettes Personal schöne Lage- gerne wieder
2023년 8월에 10박 숙박함
답변 제공: CRM Responsible 님, 2023년 8월 29일
Sehr geehrter Andrea,vielen lieben Dank für Ihre positive Bewertung.Es freut uns sehr, dass wir Sie zufrieden nachhause schicken konnten.Wir würden uns freuen, Sie wieder in den Kamelya Collection Exclusive Hotels begrüßen zu dürfen.Mit freundlichen Grüßen,Leyla SAYAR

8/10 - 좋아요

Olivier

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour très agréable, je recommande +++
Nous avons passé un excellent séjour au Aishen K Club Kamelya Collection. Grand Hôtel agréable pour séjourner en famille. Chambre familiale spacieuse et agréable. Repas diversifié et très bon Un grand nombre de piscine, personnellement nous en avions trouvé une avec beaucoup moins de monde et plus calme que celle centrale Merci pour la séance de Hammam et massage qui nous a été très agréable et surtout le masque au chocolat pour les enfants, bonne expérience. Seul petit bémol, le nettoyage des chambres était juste correct pas vraiment à la hauteur de la qualité de l'hôtel.
2023년 7월에 12박 숙박함
답변 제공: CRM Responsible 님, 2023년 8월 28일
Cher Oliver,Merci d'avoir partagé vos commentaires après votre séjour.Nous devons dire que nous sommes heureux d'apprendre que vous avez quitté notre établissement satisfait.Nous aimerions que vous sachiez que vos précieux avis sont si importants pour nous améliorer.Nous serons heureux de vous accueillir à nouveau lors de votre prochain séjour.Respectueusement,Leyla SAYARL’ équipe de Kamelya Collection Collection Exclusive Hotels.

6/10 - 괜찮아요

Ahmet

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Pool and swimming facilities are good. Food quality is bad.
2023년 8월에 5박 숙박함
답변 제공: CRM Responsible 님, 2023년 8월 16일
Dear Ahmet,Thnak you for stayed with us and shared your comment. We are happy to read you have enjoyed with pools. We wish to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Mehmet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 6박 숙박함
답변 제공: CRM Responsible 님, 2023년 8월 15일
Sayın Mehmet bey,Öncelikle konaklamanızda bizi tercih ettiğiniz ve puanlamanız için çok teşekkür ederiz. Sizi ve ailenizi bir kez daha otellerimizde ağırlayabilmek dileğiyle...Saygılarımızla,Leyla SAYAR

10/10 - 훌륭해요

Aliaksandr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ill come back for sure
2023년 7월에 10박 숙박함
답변 제공: CRM Responsible 님, 2023년 8월 11일
Dear Aliaksandr,Thank you very much for stayed with us and shared your great feedback. We will be happy to host you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Selin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: alime 님, 2023년 8월 12일
Dear Guest,Thank you for your feedback.Best regards,Alime DEVECİGuest Relation Responsible

8/10 - 좋아요

Durmus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Danke
2023년 7월에 2박 숙박함
답변 제공: CRM Responsible 님, 2023년 7월 26일
Sehr geehrte Durmuş,vielen lieben Dank für Ihre positive Bewertung.Wir hoffen, dass Sie sich sehr bald wieder für uns entscheiden werden.Mit freundlichen GrüßenLeyla SAYAR

10/10 - 훌륭해요

Wesam

2023년 7월에 5박 숙박함
답변 제공: ALİME 님, 2023년 7월 17일
Dear Wesam,Thank you very much for your feedback.Best regards,Alime DEVECİGuest Relation Responsible

8/10 - 좋아요

Aydin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: CRM Responsible 님, 2023년 7월 14일
Sayın Aydın bey,Puanlamanız için içtenlikle teşekkür ederiz. Sizi ve ailenizi bir kez daha Kamelya Collection Exclusive Hotels'te ağırlayabilmek dileğiyle...Saygılarımızla,Leyla SAYAR

10/10 - 훌륭해요

Hatice

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Zimmer Reinigung könnte noch besser sein
2023년 6월에 10박 숙박함
답변 제공: CRM Responsible 님, 2023년 7월 7일
Sehr geehrte Hatice,danke für Ihren Aufenthalt bei uns im Kamelya Aishen K Club. Wir haben Ihren Vorschlag mit der Housekeeping-Abteilung geteilt.Wir hoffen, dass Sie sich sehr bald wieder für uns entscheiden werden.Mit freundlichen Grüßen,Leyla SAYAR

8/10 - 좋아요

Julia

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great exept for food options, quality needs to be improved a bit. Room was old, but clean and spacious. Good aquapark and kids club. Also the bar areas by the pool smell bad and makes you not want to have a drink! I think for the price paid way overpriced!
2023년 6월에 2박 숙박함
답변 제공: CRM Responsible 님, 2023년 6월 29일
Dear Julia,First of all, thank you very much for taking time to write your comment on Expedia. All your suggestions and compliments has shared with relevant department managers. We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kindest regards,Leyla SAYAR

10/10 - 훌륭해요

Abdoula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent complexe hôtelier
Très beau complexe en ultra all exclusive. Gros budget animation vue ce qu'il propose. La nourriture est bonne avec un choix diversifié. Je recommande
2023년 6월에 12박 숙박함
답변 제공: ALİME 님, 2023년 6월 26일
Dear Abdoula ,Thank you for choosing Kamelya Collection Exclusive Hotels for your holiday.We are very pleased that you were satisfied with our meals and that you recommended us.We hope to see you again with us as soon as possible.Best regards,Alime DEVECİGuest Relation Responsible

10/10 - 훌륭해요

mohammed amine

2023년 6월에 1박 숙박함
답변 제공: CRM Responsible 님, 2023년 7월 10일
Dear Mr. Mohammed,Thank you very much for your feedback. We will be grateful to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Ammar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was our first visit to Antalya and we really enjoyed our stay at Aishan K Club. Room was very comfortable with all amenities. Staff was very helpful and accommodating. Food was very good, with generous buffet and plenty of options. Pools were very clean and well maintained. Water park was excellent as well. Beach also had plenty of facilities including free snack bars, ice cream corner and drinks. Overall it was very kids friendly and our three year old loved every bit of it. Only suggestion is to include Iron/ Iron board in rooms and arrange facilities for women only pool.
2023년 6월에 5박 숙박함
답변 제공: CRM Responsible 님, 2023년 6월 16일
Dear Ammar,Thank you very much for your nice feedback.We are happy to learn you were satisfied with the most services provided. Such positive comments give us an inspiration for the further improvements in hospitality. We wish to welcome you again at Kamelya Collection Exclusive Hotels.Best regards,Leyla SAYAR

8/10 - 좋아요

Eugenia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wir sind zu viert mit einem kleinkind und einem baby gereist und können das mit kindern nur weiter empfehlen. Große auswahl an essen, genug aktivitäten für Kinder und man ist rundum versorgt. Das personal ist sehr freundlich und kinderlieb, außer in dem gözleme Bistro leider. Ich frage mich auch immer noch warum die Damen dort sandwiches und snacks auf einer buffet platte auslegen und den Gästen nicht erlauben sich an diesem zu bedienen. "Nur gucken" wurde mehrmals gesagt. Wieso legt man essen zum anschauen aus ? Auch dass Gäste weg geschickt wurden hat mich sehr verwundert. Auch die vogelkäfige sind leider grund für einen punktabzug, weil Tiere eben nicht in käfige gehören um tagtäglich von hunderten von Menschen "begafft" zu werden. Alles in einem wäre das hotel unsererseits allerdings zu empfehlen, wir waren zufrieden.
답변 제공: CRM Responsible 님, 2023년 6월 12일
Sehr geehrter Eugenia,Wir danken Ihnen sehr für Ihren Kommentar und empfehlen uns weiter. Wir haben Ihren Kommentar übersetzt und an die Management weitergeleitet. Wir würden uns freuen, Sie wieder in unseren Hotels begrüßen zu dürfen.Mit freundlichen Grüße,Leyla SAYAR

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 10박 숙박함
답변 제공: CRM Responsible 님, 2023년 6월 8일
Dear Brian,Thank you very much for stayed at Aishen K Club Kamelya Collection. We are so happy for your feedback. We will be glad to host you again at our hotels.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Beata 님, London

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good resort for families with kids.
2023년 5월에 3박 숙박함
답변 제공: CRM Manager Elena Tunç 님, 2023년 6월 7일
Dear Guest,Thank you for your rating.Your opinion is very important for us.Hope to see you and your family again.Warm regards from Kamelya Collection Exclusive Hotels.

8/10 - 좋아요

David Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 8박 숙박함
답변 제공: CRM Responsible 님, 2023년 5월 24일
Dear David,First of all, thank you very much for preferred to Kamelya Collection Exclusive Hotels on your holiday and shared your feedback with us. We will be glad to welcome you again at our hotels.Kind regards,Leyla SAYAR

8/10 - 좋아요

Nurdan

2023년 5월에 1박 숙박함
답변 제공: CRM Responsible 님, 2023년 5월 19일
Sayın Nurdan hanım,Konaklamanızda otelimizi tercih ettiğiniz ve puanlamanız için çok teşekkür ederiz. Sizi ve ailenizi yakın zamanda tekrardan otellerimizde ağırlayabilmek dileğiyle...Saygılarımızla,Leyla SAYAR

2/10 - 너무 별로예요

Faria

2023년 5월에 2박 숙박함
답변 제공: CRM Responsible 님, 2023년 5월 30일
Dear Faria,Thank you for your feedback. We couldnt understand why you rated so low. We checked our reports, you have never contacted with us about your dissatisfaction during your holiday. Guest pleasure is our first aim so we kindly ask from you to contact with us via email for this feedback to understand you better.Kind regards,Leyla SAYAR

10/10 - 훌륭해요

Natalya

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing , wonderful property . Very fresh and delicious food every day , fun night shows and animation team. Clean property. Indoor pool warmer then outside pool if you are going not in hot season. Very well maintained kids club hIGHLY reccomend, our kids was in good hands and actually wanted to stay in there. Photo stand also did a good jo with our pictures, very kind young mans. Thank you for a great Vacation!
2023년 4월에 7박 숙박함
답변 제공: CRM Responsible 님, 2023년 5월 7일
Dear NatalyaFirst of all, thank you very much for taking time to write your detailed comment and recommending our hotel on Expedia. Its nice to learn that you thoroughly enjoyed your recent stay with us.Your feedback is helping to other travellers which is thinking visit to our hotels. We were proud to host you, and so much motivated by your review. In the nearest future we hope to welcome you again at our resort. We wish you and your family all the best.Kindest regards,Leyla SAYAR

8/10 - 좋아요

Rawisht

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 7박 숙박함
답변 제공: CRM Responsible 님, 2023년 5월 4일
Dear Rawisht,Thank you very much for your feedback.We will be happy to host you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR