전용 해변, 무료 해변 셔틀, 비치 카바나, 일광욕 의자
예약 가능 여부 확인

라마다 리조트 바이 윈덤 라라 여행 후기

5 out of 5
라마다 리조트 바이 윈덤 라라
Kemeragzi Mahallesi Yasar, Sobutay Bulvari No:333, Aksu, Antalya, Antalya

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 48개 이용 후기 중 15개" "
평점 8 - 좋아요. 48개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 48개 이용 후기 중 6개" "
평점 4 - 별로예요. 48개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 48개 이용 후기 중 7개" "

7.2/10

청결 상태

6.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Myoung hyeun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
친절한 직원들과 맛있는 음식
2023년 11월에 5박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2023년 11월 29일
Dear Guest;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 - 좋아요

mira 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest; We would like to thank you for the point. Best Regards Guest Relations Manager Firuze TOKGÖZ

10/10 - 훌륭해요

Hena

2023년 12월에 2박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2024년 1월 9일
Dear Henna;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

4/10 - 별로예요

farhan

Crowded ammmd food is not really turkish
2023년 11월에 3박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2023년 12월 7일
Dear Guest;Thank you so much for staying with us and for your time. All feedbacks are so important for us and we always care our guests' opinions.We thank you again for the points and hope to see you back here in our house as soon as possible.Sincerely,

8/10 - 좋아요

fouad

단체 여행
좋아요: 청결 상태, 객실의 편안함
A good choice for an average hotel.
It is a very good hotel, in comparison to the cost..
2023년 10월에 4박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2023년 11월 19일
Dear Guest;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 - 훌륭해요

Ursula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Zwar von Äußerem kein "schönes" Hotel, jedoch von den Angeboten (beach shuttle, Pool Bar, Steg Bar, Kinder Pool und Spielmöglichkeiten usw.)sowie hinsichtlich Lage, Sauberkeit, Essensauswhl und -qualität und Lage super!!
2023년 9월에 10박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2023년 10월 7일
Sehr geehrte Ursula, wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und Sie unser Haus weiterempfehlen und bedanken uns für Ihre freundliche Bewertung. Auf ein "Wiedersehen" freuen wir uns sehr und das gesamte Team wünscht Ihnen bis dahin alles Gute. Mit freundlichen Grüßen,Asiye GÖKGuest Relations Manager

4/10 - 별로예요

Aasif

좋아요: 청결 상태
2023년 5월에 4박 숙박함
답변 제공: Asiye GÖK, Guest Relations Manager 님, 2023년 5월 13일
Dear Aasif;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

10/10 - 훌륭해요

Anil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly Hotel and excellent stay
Excellent hotel, good food, excellent and friendly staff
2023년 4월에 5박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2023년 4월 11일
Dear Anıl;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 - 좋아요

Syeda

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2022년 10월에 7박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2022년 10월 31일
Dear Syeda;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

4/10 - 별로예요

Benny

별로예요: 직원 및 서비스
2022년 9월에 4박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2022년 10월 25일
Dear Benny;Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future.Sincerely,Asiye GÖKGuest Relations Manager

8/10 - 좋아요

Edith 님, Irvine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay with family.
2022년 5월에 1박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2022년 6월 11일
Dear Edith; Thank you so much for staying with us and for your time. I look forward to welcoming you back in the near future. Kind regards,

10/10 - 훌륭해요

Nimmie

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good with family
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Tacettin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Otel yönetimi oda upgrade talebimize ücretsiz suit odaya upgrade jesti yaparak bizi mutlu etti…
2021년 10월에 3박 숙박함
답변 제공: Asiye GÖK, Guest Relations Manager 님, 2021년 11월 3일
Sayın Tacettin Bey; Değerli görüşlerinizi paylaştığınız için teşekkür eder, memnuniyetinize tanık olmaktan dolayı yaşadığımız mutluluğu sizlerle paylaşmak isteriz. Her zaman kaliteli bir hizmetle karşılaşacağınız Ramada Resort Lara otelimizde sizleri tekrar ağırlayabilmeyi diler, saygılarımızı sunarız.

2/10 - 너무 별로예요

Mustafa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 10월에 5박 숙박함
답변 제공: Asiye GÖK, Guest Relations Manager 님, 2021년 10월 30일
Sayın Mustafa Bey; Ramada Resort Lara misafirperverliğini tam anlamı ile sizlere yansıtamadığımızı öğrenmekten büyük üzüntü duyduğumuzu, memnuniyetsizliğinize yol açan konuları bizlerle paylaşmanız sizlerin memnuniyeti ve anlık müdahale adına uygun olacak olup, bundan sonraki konaklamalarınız için de nacizane tavsiyemizdir. Hedefimiz otelimizde gerçekleşen her konaklamanın misafirlerimizin güzel anılarının arasında yer almasıdır. Bizlerle her daim otelimizin mail adresinden irtibata geçebilirsiniz. Saygılarımızla, Ramada Resort Lara

10/10 - 훌륭해요

mahmood

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
perfect hotel
nice hotel
2021년 9월에 1박 숙박함
답변 제공: Ramada Resort By Wyndham Lara 님, 2021년 9월 30일
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel.

8/10 - 좋아요

Majaz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was miix of experiences.
It was mix of experience. I was amazed of their All inclusive things, they were giving us food almost all time of the day in all inclusive. But their room service was slow and sometime no response.
2021년 9월에 2박 숙박함
답변 제공: Asiye GÖK, Guest Relations Manager 님, 2021년 9월 15일
Dear Guest; Thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions.  That's the only way how we can improve our service every day a little bit more. Hope to see your again. Kind regards,

6/10 - 괜찮아요

Kara

가족 여행
별로예요: 청결 상태, 객실의 편안함
I will start with saying this is definitely not a 5* hotel, I would suggest 3* at best. This was a last minute holiday I had booked for myself and my sister and overall we were very disappointed. The food is below average and it's the same food every day which was not very appetizing. There seems to be no policies in regards to the sunbeds around the pool, our first night we noticed all the sunbeds had towels on each of them at 3am in the morning which to be honest is rather gross as well as the sunbeds practically sitting on top of each other, my sister and I ended up going to the beach everyday which is about a 10 minute walk. I had to remind the cleaners to clean our room on a couple of occasions as well has provide us with new towels which became rather annoying in the end. There is a sister hotel across the road which is a family resort that can use this hotels facilities however, there is not enough room for both sets of guests. On a good note, the waiters/waitresses and bar staff were very friendly and the showers were nice and hot :)
2019년 8월에 8박 숙박함
답변 제공: Asiye GÖK, Guest Relations Manager 님, 2019년 9월 3일
Dear Kara; Thank you for taking the time to tell us about your experience at Ramada Resort Lara. I am sorry that your experience did not meet you expectations; please allow me to express my sincerest apologies. Here at Ramada Resort Lara, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards, Asiye GÖK; Guest Relations Manager

6/10 - 괜찮아요

abdul

좋아요: 직원 및 서비스
It’s definitely not a 5 star hotel
The hotel is not a 5 star, it’s a 4 star. Good food overall. We wouldn’t go back unless it has discounted price. Guest relations Manager was a very nice lady. To the Ramada Management I would definitely tell them to change the rating of the hotel.
2019년 4월에 4박 숙박함
답변 제공: Asiye GÖK Guest Relations Manager 님, 2019년 5월 5일
Dear Abdul, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Kind regards, Ramada Resort Lara

10/10 - 훌륭해요

실제 이용하신 고객

2019년 4월에 3박 숙박함
답변 제공: Ramada Resort Lara 님, 2019년 5월 2일
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again. Kind Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 8박 숙박함
답변 제공: Ramada Resort Lara 님, 2019년 5월 2일
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Kind regards,

8/10 - 좋아요

실제 이용하신 고객

2019년 4월에 2박 숙박함
답변 제공: Ramada Resort Lara 님, 2019년 5월 2일
Dear Guest, thank you so much for taking your time to leave a review. It is really important for us to hear your experience and impressions. That's the only way how we can improve our service every day a little bit more. Hope to see your again Kind regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 7박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 12월 6일
Dear Guest; We would like to thank you for the point. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 - 훌륭해요

mohamad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big like
Good hotel we were there for 4days it was great vication the food was good but the drinks are not good enough for an alcoholic lover but the price is very very good for this hotel service thank you
2018년 9월에 3박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 10월 2일
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

8/10 - 좋아요

ZC 님, Wuppertal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super tolles Hotel mit Strand und 4 Wasserrutschen
Super tolles Familienhotel. schöne grosse Zimmer. Zur Stadt nur 40 min mit dem 07 express bus. zur nächsten terra city shopping center nur 20 min mit dem 07 Express Bus. Mit dem Taxi von Flughafen bis zum Hotel zahlt man nur 8-9 Euro. Reichhlatiges Essen vorhanden. Wir werden das Hotel nochmal besuchen.
2018년 9월에 7박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 9월 27일
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüssen, Ihre Gaestebetreuungsmanagerin, Firuze TOKGÖZ

8/10 - 좋아요

실제 이용하신 고객

Pretty Good - Recommend for Families
Pretty good - Evening Buffet could do with improving though. Other than that highly recommend for families.
2018년 8월에 6박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 9월 14일
Dear Guest; We would like to thank you for the point. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

2/10 - 너무 별로예요

Said

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
تقييم إقامتى فى فندق رامادا رسورت لارا
بصراحة كانت إقامة سيئة من حيث إستقبال النزلاء . يتعاملون بفظاظة مع النزيل. كما أن نظافة الغرفة كانت سيئة جدا . الواى فى كان مقطوع بالكلية عن الغرفة التى أقمنا فيها . وكنت أطلب منهم توضيح يقولوا سنرسل الموظف المختص لاصلاح العطل . ثم كذبوا على وقالوا أصلحها الموظف فى غبائكم . وهذا لم يحدث. ثم قبل يومين من انتهاء إقامتنا قالوا أن أن الكابل مقطوع ولا إمكانية لإصلاحه . كما أن المنطقة كانت تعج بالبعوض وأنا أعانى من حساسية مفرطة منه . كما أن نوعية الطعام لم تكن بذاك المستوى. أحياناً كانوا ينسوا محارم الحمام فتتصل على الرسبشن يقولون سنرسلها لكم ثم بعد ساعة تتصل لتستفسر عن طلبك يقولوا أرسلناه لك ثم تنتظر ثم تتصل . أنت محظوظ إذا أحضروا لك ما تريد ولو بعد طول إنتظار. فى يوم نسيت المنظفة أن تضع منشفة الارضيّة فى الحمام . إتصلنا لكى يحضروا واحدة وكالعادة لم يفعلوا . وبعد إستحمامى إنزلقت وأصبت يكتفى و ظهرى لان الارضيّة فى الحمام زلقة. بشكل عام كانت الخدمة والإقامة فى هذا الفندق تعيسة جدا.
2018년 7월에 14박 숙박함
답변 제공: FİRUZE TOKGÖZ 님, 2018년 8월 12일
عزيزي الضيف، نشكرك على تخصيص بعض الوقت لمشاركة تعليقاتك. على الرغم من أنني أتمنى أن تكون لديك تجربة أفضل ، إلا أننا نتلقى هذه الملاحظات التي نتعلمها ونستخدمها للتحسين. نحن نعمل بجد لتقديم تجربة استثنائية للضيوف ، ومن الواضح في هذه الحالة أننا قصّرنا. إذا أعطيتنا فرصة لكسب ثقتكم ، يمكنني أن أؤكد لكم أننا سنبذل قصارى جهدنا لنقدم لكم تجربة فندقية رائعة نمت بها الكثير من ضيوفنا. مع خالص التقدير / CRM

10/10 - 훌륭해요

Kashif

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2018년 7월에 2박 숙박함
답변 제공: FİRUZE TOKGÖZ 님, 2018년 8월 2일
Dear Guest; We would like to thank you for the point. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 - 훌륭해요

K

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Family holidays
Amazing stay. Very helpful staff especially the customer relation team.
2018년 6월에 3박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 6월 29일
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

8/10 - 좋아요

Rukia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Decent hotel, but the service could be improved
A decent hotel with a lovely pool and great resort area near the beach. The room was nice and location not to bad (20min from the city). The all-inclusive included only 1 restaurant (Mood buffet restaurant) if one stayed less than a week. And the food at the main restaurant Mood was not that great (breakfast, lunch and dinner). It was almost the same food everyday. The personal staff reception could improve on the their service and be more polite, friendly and helpful. The hotel do not have its own Airport Shuttle as it states here. What the hotel can do is call a private car or taxi for airport transportation. Overall its an nice hotel for the amount one pays.
답변 제공: faruk basaran 님, 2018년 5월 1일
dear mr or mrs rukia we try to improve our service and staff thanks for your review

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Location excellent
Excellent location and very good quality and variety of food and staff very polite, the room service is poor they need to improve room cleaning to be a 5 start standard.
2018년 4월에 4박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 27일
Dear Guests; Thank you very much for sharing this constructive and beautiful comment with us. All comments are very valuable to us. It is a mirror for our development. I can see you have had a good time in our hotel in general. I hope we get a chance to welcome you again. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

10/10 - 훌륭해요

wajid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect family hotel
Perfect hotel for families, we were impressed with the overall service provided. Guest Relations team were excellent and always available to help. I liked the fact that staff were more than happy to help when asked but never insisting to help when not needed, just to try and get tips etc. Definitely will recommend this hotel and will be booking again next year.
답변 제공: faruk basaran 님, 2018년 4월 25일
dear gueat thanks for choosing our hotel.we always try to do best for all our guests ..we hope next year to see you in our hotel.

8/10 - 좋아요

Vedat 님, Lüdenscheid

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Gutes Hotel , essen Mittelmaß , Personal unprofess
Wir waren mit dem Zimmer und der Lage zufrieden , wurden von den Mitarbeitern an der Rezeption wegen einer Rolle Toilettenpapier 1,5 Stunden hingehalten und es wurde vor einer Menge von wartenden Menschen so getan als ob wir lügen würden , man wollte uns keine Rolle Toilettenpapier geben , weil wir angeblich schon eine bekommen hätten . Soetwas peinliches und unproffessionelles ist mir noch nie passiert. Absolut schlecht organisiert ! Nur wegen dem personal sage ich nie wieder Ramada Resort Lara .
2018년 4월에 2박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen/CRM

4/10 - 별로예요

Jayjay 님, Baden-Württemberg

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Für ein paar Tage O.K. dennoch enttäuschend.
Für das Preisleistungsverhältnis, war das Hotel ungenügend. Die Zimmer sind Renovierungsbedürftig und nicht wirklich sauber. Unter dem Bett war eine ziemlich starke Staubschicht .Das Personal machte mir einen überforderten Eindruck und kam kaum mit dem Service hinterher. Ich fande es auch eklig, dass die Aschenbecher mit dem gleichen Lappen geputzt wurden als der Tisch im Außenbereich. Nachts fiel es uns schwer im B. BLOCK zu schlafen, aufgrund der undichten Fenster, die den Lärm von der Disko durchließen. Das Essen war am ersten Tag sehr gut, dennoch gab es jeden Tag fast das gleiche, dass dann irgendwann nicht mehr schmeckt. Wir waren wirklich sehr enttäuscht.
2017년 10월에 3박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen/CRM

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cok pis
Cok pis ve berbat Yemekler cok kötü
2017년 10월에 1박 숙박함
답변 제공: firuze tokgöz 님, 2018년 5월 28일
Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yazdığınız için teşekkür ederiz. Bu tür eleştiriler sayesinde hizmet kalitemizi yükseltebiliyoruz. Misafirlerimize en iyi konaklama hizmetini sunmak isterken görülüyor ki bu sefer başarılı olamadık. Güveninizi tekrar kazanabilmek için bize bir şans verirseniz, diğer misafirlerimizin vazgeçemediği muhteşem konaklama deneyimlerini size de yaşatabilmek için elimizden geleni yapacağımızı garanti ederiz. Saygılarımızla/CRM

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
not good
2017년 9월에 4박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Mediterranean Getaway
The beach and pool including its amenities plus the food and beverage was amazing. The resort itself is OK.
2017년 9월에 4박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Güler yüzlü hizmet ama çok eksik var.
Hizmette kusur etmek istemeyen güler yüzlü ekip ancak alınması gereken çok yol var.
2017년 8월에 4박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 5월 28일
Sevgili Misafirimiz; Bu yapıcı ve güzel yorumu bizimle paylaştığınız için çok teşekkür ederim. Yazılan tüm yorumlar bizim için çok kıymetlidir. Gelişimimiz için ayna olmaktadır. Görüyorum ki genel olarak otelimizde güzel vakit geçirmişsiniz. Umuyorum ki tekrar sizi ağırlama şansı yakalarız. Saygı ve Sevgilerimle Misafir İlişkileri Müdürü Firuze TOKGÖZ

2/10 - 너무 별로예요

Özgül

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ramada Resort Lara Antalya SAĞLIK REZALETİ
9 günlük tatil süresinin ilk bir haftasını hoş geçirdik diyebilirim! Bir hafta sonunda 15 aylık bebeğimiz rahatsızlandı olabilir dedik ve otel doktoruna müracaatta bulunduk... Rus'tan bozma ancak para soran bir hemşire ve 80 dolar karşılığında zoraki muaneye gelen bir doktor henüz bebeğime bakmadan vücudunda çıkmış olan anlam veremediğiniz lekelerin sinek ısırığı olduğunu söyleyip arkasına dahi bakmadan çekip gitti!!!! Sonrası gün Konya'ya döndüğümüzde hastanede sabahlamak zorunda kalan bizler!!! Oysaki bebeğin vücudunda çıkan o lekelerin tatil bölgelerinde sıkça görülen genelliklede havuzdan geçen bir virüs olup el ve ayak sendromu olduğunu öğrendiğimizde iş işten geçmiş ve bebeğim 39,5 ateşle Konya medova Hastanesi acil servisinde harap ve bitap bir şekilde acıdan kıvranıyordu ki Hale'n çok rahatsız!!!! Otelin sağlık ekibini yeterince kontrol edip etmediğini bilmek en doğal hakkımız değilmi sizcede bunca yaşamış olduklarımızdan sonra????
2017년 8월에 10박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 5월 28일
Merhaba; Yorumunuz için çok üzgünüz. Otel Yönetimi olarak sizinle iletişim sağladık. Gerekli olan tüm uyarı ve işlemler yapılmıştır. Saygı ve Sevgilerimle Misafir İlişkileri Müdürü Firuze TOKGÖZ

4/10 - 별로예요

özkan levent

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
memnuniyetsiz
Otel çok kalabalık . Müşteri sayısı ile sosyal alanlar çok uyumsuz. Her saatte otelin heryerinde kuyruk var. Yiyeceklerde son derece kalitesiz . Kimseye tavsiye etmem . Fiyatı benzer otellere göre daha ucuz ama değmez ..
2017년 8월에 2박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 5월 28일
Değerli Misafirimiz; Zaman ayırıp yorum yazdığınız için teşekkür ederiz. Ancak çok üzgün olduğumuzu da söylemek isteriz. Yorumların bizi geliştirdiğini belirtmek isterim. Hizmet ve fiyat politikasını karşılaştırdığımız zaman, çok daha üstünde hizmet verdiğimizi gönül rahatlığı ile söyleyebilirim.Restoran ve lobimizi yeterli kapasitedir. Misafirler genel olarak akşam yemeğine saat 20:00 gibi gittikleri için bazen kalabalık olabiliyor. Akşam yemeği saati 18:30-21:30 arasındadır. Böyle bir durumda daha erken yemeğe gidebilirdiniz. Ya da bazen misafirler 2 kişi oluyor ve 4 kişilik masaya oturuyorlar. Böylece zaman zaman sıkışıklık oluyor. Ancak Misafir İlişkileri, ya da herhangi bir restoran şefinden yardım isteseydiniz kimse sizi geri çevirmez, mutlaka yardım ederdi. Saygı ve Sevgilerimle Misafir İlişkileri Müdürü Firuze TOKGÖZ

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 1박 숙박함
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest; Thank you for the point. Best Regards Guest Relaitons Manager Firuze TOKGÖZ

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Friendly personnel, good location, great beech In April. Restaurant was always too crowded ( hard to find a place to sit), water slides (3/ out of 4) were open only 4 hours a day. Kids club didn't have any interesting activities.
답변 제공: F 님, 2018년 4월 12일
Dear Guests; Thank you very much for sharing this constructive and beautiful comment with us. All comments are very valuable to us. It is a mirror for our development. I can see you have had a good time in our hotel in general. I hope we get a chance to welcome you again. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

8/10 - 좋아요

Marjolein

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Net hotel voor kort verblijf
Grote kamer met aparte woonkamer
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guests; Thank you very much for sharing this constructive and beautiful comment with us. All comments are very valuable to us. It is a mirror for our development. I can see you have had a good time in our hotel in general. I hope we get a chance to welcome you again. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

6/10 - 괜찮아요

Michael 님, Australia

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice place to stay
This motel is a nice place to stay and it has problems with very poor signage making it very difficult to find, street address does not match anything on a Garmin or tom-tom GPS unit. None of the staff speak any sort of good English which you kind of expect from a world-class resort chain. There were kids everywhere, lots and lots of kids and they have some sort of entertainment in the nighttime that was way too loud and even on the seventh floor could be heard above the TV. This is not the place to stay for people who do not like children and do not like really loud noise. Having said all of this, the room was really large, well appointed and in my opinion a 9/10
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel itself is pleasant with good facilities.
Couple with 2 year old son, we were there from Aug 21st to Sept 4th 2014. The hotel was exceptionally busy and if you are not an early riser there was no way you could get a sunbed either at the pool or on the beach. Predominantly Russian and German guests so the usual towel on the lounger syndrome and no respect for queues in the buffet. There were not enough seats in the dinning rooms compared to the number of guests, this also applied to any of the nightly shows/activities provided. The room was cleaned daily and towels/sheets changed daily. AC was off at certain times of the day for whatever reason, the beds were very comfortable and sleeping was no problem.
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

2/10 - 너무 별로예요

Aamir 님, Lahore

별로예요: 직원 및 서비스
Customer Service is Very Bad. Checkin took 3 hrs
Extremely Poor Customer Service. guest relations had no Idea how to accept booking and they were not honoruing the booking. Took 3 hours of argument and Phone Calls with hotels.com help line to Resolve the matter. I had to Pay Cash for Full Hotel Room Rate and then got Refund back Apparently the Hotel reservation system was not up to date with hotels.com & they were not honouring the reservation. The Front Desk staff are poorly trained to handle this kind of situation. They didn't even apologise for this mistake! However hotels.com was very sypportive and helped me to overcome this problem. Rooms are 3* and not 5* as advertised.
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

10/10 - 훌륭해요

Adriana 님, Newport News, VA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Service was outstanding. Staff makes you feel like home. Hotel ammenities, condition and cleanliness were excellent. Food was great. Spa service was a five star service. I would recommend this hotel to anyone who is looking to relax and have a great time with there family or a getaway with friends. Overall very satisfied!
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guests; Thank you for the nice review; it is very pleasant to meet your needs… It is a matter of honour to us if you become satisfy from the food, animation, room and room cleaning, staff, service, beach facilities during your stay. We would be more than happy when we host you and your family again in our hotel. Yours sincerely, Guest Relations Manager Firuze TOKGÖZ

2/10 - 너무 별로예요

Businessman 님, Japan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not recommended
This is my honest opinion. I arrived at the hotel at 20:00. The lobby was filled with drunk and noisy people. The reception was very busy. The staffs were nice but looked exhausted. Maybe because they were tired, they made a mistake to charge me twice for the room. I had to call up to get the refund 10 days later. The interior of the room was nice, but the floor was sticky. At 23:00, I went to bed. I couldn't sleep because I could hear the voice and TV noise from next door (The walls are very thin). I had to call up the reception three times in total to get the "Night Manager" to ring the room and ask them to be quiet. When the room was finally silent, it was already after midnight. After all of this, I didn't feel like having the free breakfast which I paid in advance and took off right away.
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM

10/10 - 훌륭해요

Otu 님, Nigeria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Conveniently located
Ramada resort, Lara was actually better than what I expected. Great environment for family with kids. Employees were very friendly and eager to assist. The food - breakfast and dinner buffet were great. There were plenty of options to please everyone's dietary habit. The daily programs (life band, acrobat show, children's shows, etc) were really entertaining. I spent a total of 5 days and i enjoyed every day of my stay.
답변 제공: Firuze TOKGÖZ 님, 2018년 4월 12일
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely/CRM