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크렘린 팰리스 여행 후기

5 out of 5
크렘린 팰리스
Kundu Köyü, Lara, Antalya, Antalya

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 430개 이용 후기 중 185개" "
평점 8 - 좋아요. 430개 이용 후기 중 125개" "
평점 6 - 괜찮아요. 430개 이용 후기 중 64개" "
평점 4 - 별로예요. 430개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 430개 이용 후기 중 35개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Ahmet 님, Toronto

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is excellent and food is amazing but If you are going to stay long term you might get bored.
2024년 4월에 4박 숙박함

8/10 - 좋아요

Zahit

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is very good but old must repair
2024년 4월에 5박 숙박함
답변 제공: Firuze Tokgöz 님, 2024년 4월 16일
Dear Guest,Your feedback is of great importance for us to deliver the service standards we target, and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with more beautiful memories. Please do not hesitate to contact us for your questions and requests.We wish you good and healthy days.RegardsKremlin Palace Guest Relations Team

10/10 - 훌륭해요

Olga

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great kids club, beautiful territory, great hotel
2024년 3월에 5박 숙박함
답변 제공: Firuze Tokgöz 님, 2024년 4월 9일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Arsalan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was amazing, staff is very good and food is amazing.
2023년 12월에 5박 숙박함
답변 제공: Firuze Tokgöz 님, 2024년 1월 9일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

4/10 - 별로예요

Fulya

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wir waren insgesamt neun Personen für Silvester. möchte ich auch betonen, dass die organisatorische Planung für die Silvesterfeier mangelhaft war. Es gab keine klaren Informationen darüber, wie die Gäste, die nicht am Galaabend teilnehmen wollten, ihre Zeit verbringen könnten. Das Fehlen eines Alternativprogramms wirkte sich negativ auf die Gesamtzufriedenheit aus. Die mangelnde Vielfalt im Speiseangebot war enttäuschend. Es schien, als ob die Küche wenig Kreativität zeigte und sich nicht um Abwechslung bemühte. Dies führte dazu, dass das Essen nicht nur langweilig, sondern auch geschmacklich eintönig war. Was die Sauberkeit der Zimmer betrifft, war der Zustand unter den Betten inakzeptabel. Der hohe Staubansammlung lässt auf mangelnde Reinigungsroutinen schließen. Dies ist besonders bedenklich, da Sauberkeit und Hygiene grundlegende Erwartungen an einen Hotelbetrieb sind. Die mangelnde Effizienz und Schnelligkeit des Servicepersonals war ebenfalls enttäuschend. Das Warten auf eine einfache Gabel sollte nicht zu einem derart frustrierenden Erlebnis führen. Die Professionalität sollte nicht nur im Lächeln, sondern auch in der prompten Bereitstellung grundlegender Utensilien sichtbar sein. Insgesamt fühlte sich der Aufenthalt nicht wie ein Erlebnis in einem 5-Sterne-Hotel an. Die genannten Punkte lassen mich eher zu einer 3-Sterne-Bewertung tendieren. Es ist bedauerlich, dass solche Schwächen das Potenzial des Hotels beeinträchtigen. Nie mehr wieder
2023년 12월에 2박 숙박함
답변 제공: Firuze Tokgöz 님, 2024년 1월 8일
Lieber Gast;Zunächst möchten wir uns bei Ihnen für Ihren Kommentar bedanken, dass Sie sich die Zeit genommen und uns übermittelt haben. Wir bilden die Meilensteine unserer Servicequalität, die mit Ihrem Feedback auf Perfektion abzielt, und wir kommen schnell in diese Richtung.In Übereinstimmung mit unserem Serviceverständnis, das auf die Zufriedenheit der Gäste abzielt, ist Ihre Zufriedenheit für uns von größter Bedeutung. Ihre Kommentare wurden an die zuständigen Abteilungen und unser Management weitergegeben. Wir möchten darauf hinweisen, dass die notwendigen Forschungsarbeiten und Maßnahmen ergriffen werden.Wir hoffen, dass Sie uns die Gelegenheit geben, Sie wieder in unserem Hotel zu beherbergen und uns die Möglichkeit zu geben, Sie mehr zu erleben, als Sie es sich erträumt haben. Wir hoffen, Sie so bald wie möglich wieder in unserem Hotel zu sehen.HochachtungsvollKremlin Palace Gaestebetreuung-Team

10/10 - 훌륭해요

ALI 님, MONTREAL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
belle emplacement pres de la plage, propre, bon service. bien manger. 5 etoils. merci
2023년 11월에 1박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 11월 28일
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Wyrazy szacunku,Kremlin Palace Guest Relations Team

6/10 - 괜찮아요

Ömer sinan

2023년 11월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 11월 18일
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsKremlin Palace Guest Relations Team

6/10 - 괜찮아요

fouad

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
5 on a 10
Only the kids club is really good in this hotel. Also they are clean enough...
2023년 11월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 11월 10일
Dear Guest;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsKremlin Palace Guest Relations ManagerFiruze Tokgöz

6/10 - 괜찮아요

Arif

출장 여행
2023년 10월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 11월 6일
Değerli Misafirimiz;Öncelikle zaman ayırarak tarafımıza iletmiş olduğunuz yorumunuz için sizlere teşekkür ederiz. Sizlerin geri bildirimleriyle mükemmeli hedef alan hizmet kalitemizin kilometre taşlarını oluşturmakta ve bu doğrultuda hızla ilerlemekteyiz.Misafir memnuniyetini hedef alan hizmet anlayışımız gereği sizlerin memnuniyeti bizler için her şeyden önemlidir. İletmiş olduğunuz görüşleriniz ilgili departmanlar ve yönetimimiz ile paylaşılmıştır. Gerekli araştırmaların ve önlemlerin alınacağını belirtmek isteriz.Umarız sizleri otelimizde tekrar ağırlama fırsatını bizlere vererek hayal ettiğiniz bir deneyimden daha fazlasını sizlere yaşatma şansını bizlere tekrar tanırsınız. En kısa zaman da tekrar sizleri otelimizde görmek dileklerimizle.SaygılarımızlaMisafir İlişkileri MüdürüFiruze TOKGÖZ

8/10 - 좋아요

Faundez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La comida no era tan variada
2023년 10월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 10월 27일
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées Kremlin Palace Guest Relations Team

4/10 - 별로예요

Seyed

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Not worth the price or 5 starts all inclusive
Nothing worth the price or 5 star rated stay in All inclusive resort. Specially the food and buffet was very bad, food are cold and Old, On dirty tables they put new sets of cutlery for next guest. Staff very rude and unhappy, they do not get any food since the resort keeping the food to serve next day. Rooms are clean and nice, renovated, Pools cold but still clean and nice. Variety of food and restaurant very bad.
2023년 10월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 10월 9일
Dear Guest;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsKremlin Palace Guest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Burak

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 7박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 9월 13일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 - 좋아요

Rachid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 12박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 9월 6일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

6/10 - 괜찮아요

Rekha

2023년 8월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 9월 9일
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsKremlin Palace Guest Relations Team

10/10 - 훌륭해요

berkan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 8월 30일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 - 좋아요

Burak

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Schönes Hotel, bis auf ein paar Kleinigkeiten war alles in Ordnung!
2023년 8월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 8월 28일
Lieber Gast;Als Familie des Kremlin Palace möchten wir uns ganz herzlich für die Weiterempfehlung unseres Hotels bedanken und sind von der Meinung unserer geschätzten Gäste in unserer Einrichtung, in der wir tätig sind, motiviert. Ich möchte Ihnen auch dafür danken, dass Sie sich die Zeit genommen haben, Ihre Ansichten mitzuteilen. Ihr Kommentar wird allen Führungskräften und Mitarbeitern mitgeteilt. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen GrüßenKremlin Palace Gaestebetreuung-Team

8/10 - 좋아요

Hiroshi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
we were rather tired of the same/similar dining. Fruits were available only cheap one. Service and room itself is not bad. SPA and massage were too expensive. Hotel charges seems to be rather higher and would be reviewed.
2023년 7월에 5박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 8월 2일
Dear Guest,Your feedback is of great importance for us to deliver the service standards we target, and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with more beautiful memories. Please do not hesitate to contact us for your questions and requests.We wish you good and healthy days.RegardsKremlin Palace Guest Relations Team

10/10 - 훌륭해요

Manil

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Séjour inoubliable. Mon époux mes enfants et moi avons passé un magnifique séjour. Tout est au top. Un grand merci au personnel qui se plie en 4 pour répondre à nos requêtes a tous les niveaux , restauration, guest relations partout partout. On se sent vraiment en sécurité . Quant à l'animation que dire ... Il y en a pour tous les goûts ...c'est très varié chaque soir 3 spectacles. Pas moyen de s'ennuyer sans oublier l'après midi mousse a la piscine le samedi. Nous repartirons avec grand plaisir . Mille Merci a tous
2023년 7월에 16박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 8월 1일
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Wyrazy szacunku,Kremlin Palace Guest Relations Team

10/10 - 훌륭해요

NIR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 7월 26일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 - 좋아요

Khawar

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Kremlin Palace Antalya Review
The hotel is overhyped and shows lot of wear and tear. For the money they charge per night there are better choices available in Antalya. Initially the room they gave had the washroom that had really bad smell coming from it. When we pointed it out the front desk customer service representative told us to spend the night there and they will re-assugn a new room to us next day which did not make sense to us as our luggage was still packed and when we insisted and confronted them that why would we have to unpack and pack again for next morning when they could re-assign the room same day. Upon our insistence they re-assigned us a new room within and hour. We felt like we did not have to jump through hoops to get the required service which as a 5 Star hotel they should have provided. The room airconditioning was not upto par for a 5 star hotel. The buffet menu and service was good with lots of eating choices. The towels in the room were worn out and their color had changed from white to off-white. The staff was decent but could be more friendly. They should improve the living standards and customer service as per a 5 star hotel. There are limited transportation options .
2023년 7월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 7월 23일
Dear Guests;Thank you very much for sharing this constructive and beautiful comment with us.All comments are very valuable to us. It is a mirror for our development.We can see you have had a good time in our hotel in general.We hope we get a chance to welcome you again.Yours sincerely,Kremlin Palace Guest Relations Team

10/10 - 훌륭해요

Berk

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice experience
2023년 7월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 7월 17일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Sadik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 7월 15일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 - 좋아요

Mutazz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 6박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 7월 14일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

10/10 - 훌륭해요

Moath

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing resort... we stayed 4 nights and didnt leave it. Great amenities, my kids loved it.
2023년 6월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 7월 4일
Dear Guest;Thank you for your kind comment and satisfaction. A nice vacation makes us as happy as you. It inspires us to be better. On behalf of our managers and all employees, we would like to thank you for choosing us. We would like to inform you that we look forward to welcome you again, and your comments shed light on our vision to improve us every day and also to fix minor disruptions in this way, in which we define our mission as guest satisfaction .SincerelyKremlin Palace Guest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Stavros

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service professional staff and managers great views and delicious food options I highly recommend this resort !!
2023년 6월에 7박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 6월 18일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Hasan

2023년 6월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 7월 2일
Our Dear Guest;We would like to thanks for your review. We really appreciate you taking the time to let us know about your experience and posting your comment. Your feedback is very important to us and comments like yours enable us to continuously improve the service we offer to our guests.Your nice comments about our teammates will definitely be a source of motivation to do even better. We will be very happy to welcome you again.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Sami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely days at Lara/Antalya
Very nice 3 nights ......So enjoyed.
2023년 5월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 6월 6일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Cem

2023년 5월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 5월 29일
Dear Guest,Thank you as Kremlin Palace family for your nice comment and evaluation. We state that we hope to host you again soon, and wish you healthy days.Best RegardsKremlin Palace Guest Relations Team

10/10 - 훌륭해요

Mourad

2023년 5월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 6월 16일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 - 좋아요

Bushra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 5월에 7박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 5월 22일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 - 좋아요

nima

2023년 5월에 6박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 5월 31일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 - 좋아요

Roland

2023년 4월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 5월 9일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

10/10 - 훌륭해요

Ismael

2023년 4월에 2박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 5월 6일
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 - 좋아요

Abdul

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Overall good
Overall a good hotel would stay again. we were without electricity from 11pm until 11am the following day it took rather longer than expected to get it sorted which wasn't ideal, night manager was useless. A couple of rude staff in the restaurant/buffet area that need to work on their customer service skills and learn how to speak to people or find an alternative job that would be more suited for them. Cleanliness of hotel food quality taste was good.
2023년 4월에 2박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 4월 28일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

Osman

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Hatice

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dies war mein zweiter Besuch im Hotel und ich würde immer wieder Urlaub in diesem Hotel verbringen. Das Hotel ist sauber, vielfältiges Angebot an Essen und eine große Anlage mit direktem Strand. Die Mitarbeiter sind auch super freundlich und sehr bemüht. Ein Dank geht auch an das Animation Team, besonders Volkan, Mustafa und Görkem. Wir planen schon unseren nächsten Urlaub in diesem Hotel.
2023년 4월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 4월 23일
Sehr geehrte Gäste;Als Kremlin Palace Familie ist es das Ziel unseres gesamten Teams, die Zufriedenheit unserer Gäste sicherzustellen, indem wir die höchsten Servicequalitätsstandards bieten. Es ist uns eine große Freude, Ihnen diese Zufriedenheit in Ihrem Urlaub bieten zu können.Wir möchten uns für Ihre freundlichen Kommentare bedanken.Wir möchten Sie daran erinnern, dass wir Sie gerne wieder begrüßen und Ihnen bei Ihrer nächsten Reise die Qualität des Kremlin Palace präsentieren werden.HochachtungsvollKremlin Palace Gaestebetreuung-Team

2/10 - 너무 별로예요

Meyrav 님, New York

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I came to this property for the water slides for my two teenagers. The website said it would be open April 1st. It wasn’t. even though other hotels were open. When I complained I got stupid excuses. I left the hotel a day early.
2023년 4월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 4월 14일
Dear Guest;First of all, we would like to express our apologies for your evaluation. However, it does not accept the term you used. We recommend that you write a comment in a more appropriate language.Best RegardsGuest Relations ManagerFiruze Tokgöz

2/10 - 너무 별로예요

Rizgar

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty, very noisy, I didn’t get the standard room with double beds that I paid for. Two days they didn’t clean the room till I reported the receptionist twice. When the Expedia agency was stilling over £350 from me, what I had to expect from the hotel staff?!!!
2023년 3월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 3월 21일
Dear Guest;We would like to thank you for offers your experiences to our attention during your stay at our Kremlin Palace hotel. Guest feedback is very important for us in order to continuously improve our hotel and service quality.As Kremlin Palace, we would like to state that we have fully fulfilled all the requirements regarding hygiene practices in the standards.These practices are audited and certified by international independent organizations every month.As you would appreciate, we do not take any risks regarding this issue in our facility where we serve approximately 1000 guests with 100% occupancy rates.Our facility is one of the most preferred and appreciated services by our guests with its hygiene practices and cleaning.We hope to you give us another chance and we have a chance to welcome you again.Best RegardsGuest Relations ManagerFiruze TOKGÖZ

2/10 - 너무 별로예요

Michell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 2박 숙박함
답변 제공: Firuze Tokgöz 님, 2023년 2월 18일
Dear Guest;We are very sad about the point. We hope to give us one more chance.RegardsGuest Relations Team

10/10 - 훌륭해요

Alperen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Her şey çok güzeldi, çalışanlar güler yüzlüydü, gerçekten memnun kaldık.
2022년 11월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 11월 27일
Değerli Misafirimiz,Öncelikle kıymetli vaktinizi ayırıp tesisimiz ile ilgili görüşlerinizi site üzerinden paylaştığınız için teşekkür ederiz. Genel olarak konaklamanızdan memnun kaldığınızı okumaktan mutluluk duyduk.Sizlerin olumlu ve güzel yorumları bizi ve çalışan arkadaşlarımızı motive etmektedir. Güzel yorumlarınız belirtmiş olduğunuz çalışma arkadaşlarımız ve departman müdürleri ile mutlaka paylaşılacaktır.En kısa zamanda sizleri tekrar tesisimizde ağırlayabilmek dileği ile.SaygılarımlaMisafir İlişkileri MüdürüFiruze Tokgöz

2/10 - 너무 별로예요

Anthony

2022년 11월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 11월 23일
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsAsteria Kremlin Palace Guest Relations Team

8/10 - 좋아요

Bassam

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The resort is very excellent, but the standard of food has fallen from the previous one, as this is my second stay at it
2022년 11월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 11월 21일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

ONUR

2022년 10월에 2박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 10월 31일
Değerli Misafirimiz;Öncelikle zamanınızı bize ayırıp yorum yazdığınız için çok teşekkür ediyoruz. Sizleri tekrar otelimizde görmekten mutluluk duyacağımızı da belirtmek isteriz.SaygılarımızlaAsteria Kremlin Palace Misafir İlişkileri Ekibi

4/10 - 별로예요

Aram Alavian and N

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
We were upgraded to a better room but there was no guidance or service after checking in. The property area is massive and without any directions you it takes quite a while to figure out where things are and if you are tired, which usually most people are at arrival, it can be quite annoying and feels unwelcoming.
2022년 10월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 10월 30일
Dear Guest,Thank you for taking the time to tell us about your stay at Asteria Kremlin Palace. We will be honest to say that it did come as a surprise to us as our team is 100% committed to assist our guests at all times and provide them with exceptional service. Though We would prefer you had a better experience at our hotel. We hope that you will consider us again and give us a second opportunity to exceed your expectations.Kind regards,Asteria Kremlin Palace Guest Relations Team

10/10 - 훌륭해요

Kristína

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank you for amazing holiday 🙂
2022년 10월에 5박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 11월 1일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 - 훌륭해요

SUSAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good about the hotel except the workers in the buffet area workers too slow to clean the tables if you ask for something they didn’t bring it and very unfriendly they don’t smile at all. Thank yiu
2022년 10월에 3박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 10월 22일
Dear Guests;Thank you very much for sharing this constructive and beautiful comment with us.All comments are very valuable to us. It is a mirror for our development.We can see you have had a good time in our hotel in general.We hope we get a chance to welcome you again.Yours sincerely,Asteria Kremlin Palace Guest Relations Team

8/10 - 좋아요

Viktor

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large territory with lot’s of places to eat, drink and enjoy. Nice kinds area and aqua park.
2022년 10월에 4박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 10월 20일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable , friendly and good service
The rooms in the hotel need innovation. Apart of this the hotel is very comfortable with very friendly and professional staff which do their best efforts to help and deliver service.
2022년 10월에 5박 숙박함
답변 제공: Firuze Tokgöz 님, 2022년 10월 14일
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 - 좋아요

Ymer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 6박 숙박함

10/10 - 훌륭해요

dima

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 2박 숙박함