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햄프톤 인 피닉스/앤섬 여행 후기

2.5 out of 5
햄프톤 인 피닉스/앤섬
42415 N 41st Dr, Phoenix, AZ

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 625개" "
평점 8 - 좋아요. 1002개 이용 후기 중 249개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 70개" "
평점 4 - 별로예요. 1002개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 27개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함
답변 제공: Lynn M 님, 2021년 8월 31일
Hello and thank you for staying at the Hampton Inn Anthem! We're pleased you enjoyed your stay with us. We hope you will choose to stay with us again if you travel out our way! Stay safe!

10/10 - 훌륭해요

SUKHO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적인 모든 항목에서 만족했습니다.
2017년 10월에 1박 숙박함

10/10 - 훌륭해요

RHONDA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I thought it very sweet that the night shift person on 4/1 was super compassionate and offered to take my bag since I was limping.as I had just been in a horrible car accident where my daughter 3 grandkids and I should have survived. Also, I can ALWAYS rely on a beautifully clean and comfortable room. Thank you
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

celestino

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was great
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

David

별로예요: 직원 및 서비스
2024년 4월에 5박 숙박함

8/10 - 좋아요

Kay

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Gail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy off the highway. Dinning options available.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Yolanda 님, Upland

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
VERY CLEAN. SPACIOUS ROOM . FRIENDLY STAFF. GOOD BREAKFAST SELECTIONS
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

KHEAY

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kelly 님, Huntington Beach

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's our go-to hotel when staying in Phoenix. Our housekeeping attendant was excellent.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Eve

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

Nolan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함

2/10 - 너무 별로예요

terrence

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Night desk lady very rude. Was not worth what i paid for
2024년 2월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay and feedback. While we spoke on the phone the other day and I was able to ascertain that you did have a misunderstanding over Hilton Honors points vs your third party reservation- I do apologize for the way it was presented and be aware that I will thoroughly investigate the situation with the staff member.

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It isnobvious the stagf are well trained and pay attention to small details. That makes a positive difference.
2024년 2월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for staying with us, we are happy you enjoyed your stay and we look forward to seeing you again!

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to ask for a microwave. In past motel stays - a microwave is always present
2024년 2월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay and comments- unfortunately, while we do not have microwaves in the rooms, we do have extras at the front desk which we are happy to let you use during your stay.

10/10 - 훌륭해요

Eric P 님, Colorado Springs

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thus Hampton really surprised us. Greaat place to stay if you're running the Black Canyon 100k!!!
2024년 2월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for staying with us! We hope to see you again next year!

6/10 - 괜찮아요

Justin

연인과의 여행
좋아요: 직원 및 서비스
It was just a dated hotel. I actually had TV remotes from the 1980s that were better. It was clean, had a good staff, and there was not excessive noise. It wasn't a good value for the money compared to the many other Hamptons that I had stayed in.
2024년 2월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay and comments- the TV remotes are Hilton standards and are brand new! We use them as they are easy to sanitize for our guests. Our pricing does vary depending upon the season- we hope you will stay with us again should you travel back to the area.

8/10 - 좋아요

Arnold

Friendly
2024년 1월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for staying with us!

10/10 - 훌륭해요

Susan 님, New Oxford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Lynn M 님, 2024년 2월 21일
Thank you for your recent stay, we hope you will stay with us again!

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay!
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 - 훌륭해요

Leroy

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The professionalism was exceptional. The communication and customer service was above reproach. Thank you.
2024년 1월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

6/10 - 괜찮아요

Duane 님, Cochrane

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are in need of major upgrades. The lady at the front desk was rude and not helpful at all. Will not stay here again.
2024년 1월에 2박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay and comments. We follow Hilton brand standards expectations on room and furniture updates. We are due soon for a small renovation. We hope you will give us another opportunity should you travel back to our area.

10/10 - 훌륭해요

Herson

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 29일
Thank you for your recent stay with us. We appreciate your five star review! We take pride in what we do and how we take care of our guests and we always appreciate your feedback!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your five star review! We're happy you enjoyed your stay and look forward to your return next time you travel to the area!

10/10 - 훌륭해요

Marilyn 님, Prescott

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location.
2024년 1월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your five star review, we're glad you enjoyed your stay!

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel had a weird ammonia /sewage smell EVERYWHERE
Hotel itself wasn't bad- Convenient location right off the freeway, hotel was pretty nice and had nice rooms. The issue was the weird HORRIBLE ammonia /sewage smell in every part of the hotel! Not sure why, first room we were given smelled like ammonia so bad we went back to the front desk immediately to switch rooms. The lady behind the desk was borderline rude about bothering her with changing our room and didn't address why the awful smell when we asked. The second room wasn't as stinky, but the ammonia/sewage smell was there constantly, making it difficult to enjoy the stay. The heater/ac had something wrong with it and was super loud too. Overall, we were glad to leave as the smell was like something that seemed like it was a problem with the whole hotel or the sewer as it stunk like ammonia /sewer everywhere in there. We just sucked it up and stayed as we had driven for hours to get to the area and were too tired to switch hotels. Very strange- I overheard a couple of other people talking about wondering what the stinky odor was when we were in the breakfast area in the morning too.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. On rare occasion we will encounter an odor- being a large building with multiple sewer/water pipes sometimes there will be a backup of gases that may be noticeable and we sincerely apologize that your stay was impacted by that.We do use cleaning products in our rooms so there may be a slight lingering odor due to cleansers but we don't use anything ammonia based. Thank you again for your comments, we appreciate it!

6/10 - 괜찮아요

Joseph

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Questionable hotel
Overall stay was nice they allowed me to check in early after a long drive from CA . The room was not clean dirty long hair in shower and sink , broken grab bar handle in shower , cracked entry light in room , went down to front desk due to having a severe headache and asked the lady at front desk Sommer I think her name was was extremely rude like I was inconvenienced her . When she asked me what room I was in I gave her wrong room number because I couldn’t think straight so she requested my ID instead of asking for my name . House keeping never came once during the 7 days to clean or bring new towels etc have stayed here many times over the past 6 years but probably never again. Poor customer service by staff with the exception of dawn I think her name was during check in she was very friendly
2023년 12월에 6박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your comments about your recent stay. It would be helpful if you could share your date of stay, last name and room number so I can further investigate your issues. As far as issues in the room with broken or cracked items, post covid, we are still having issues getting replacement parts for many items in our rooms.I also apologize that you did not have a positive experience with our overnight desk agent. Our standard security protocols require that we see guest ID and this is in place to keep our guests safe and secure.If you can provide me with the information requested I can look into the housekeeping issues as well.Thank you again!

8/10 - 좋아요

Ruo

2023년 10월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
such an easy, quick check in. the quickest and easiest i've had. thanks.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your stay and five star review.We appreciate your business and we hope you will stay with us again if you travel to our area!

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay and close to Carefree & I 17
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your stay and your rating of 10 for our hotel! We are glad you were happy and we hope you will come and visit us again!

10/10 - 훌륭해요

Clifton

2023년 12월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and 10 star rating! We are glad you enjoyed our hotel and look forward to having you stay with us again!

8/10 - 좋아요

Dana

2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for staying with us, we appreciate your business and hope you will stay with us again!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the breakfast buffet.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast offerings. We hope you will stay with us again should you travel our way in the future!

10/10 - 훌륭해요

Maria Victoria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend
Very nice place to stay. Room was comfortable and clean. Breakfast was excellent with plenty of hot and cold food options as well as a nice small coffee bar with syrup and cream choices. Really enjoyed our overnight stay.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We are happy you enjoyed our breakfast. We hope you will stay with us again when you travel our way!

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We hope you will choose to stay with us again when you travel to our area!

8/10 - 좋아요

Susan

2023년 12월에 5박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for staying with us! We hope you will choose us again next time you travel to Anthem!

2/10 - 너무 별로예요

Tu Anh

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old hotel. Doesn’t have glasses inside room, just plastic cups. Very simple old hotel. Basic
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We are sorry you didn't enjoy your stay with us. Please keep in mind that post covid, the majority of hotels have moved to individually wrapped coffee and beverage cups for sanitation.

8/10 - 좋아요

Dave

2023년 12월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay and comments. We hope you will stay with us again if you travel back to the area!

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

8/10 - 좋아요

David 님, Spearfish

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us. We hope you will visit us again if you travel our way in the future.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Liked breakfast nice area.
2023년 12월에 4박 숙박함
답변 제공: Lynn M 님, 2024년 1월 19일
Thank you for your recent stay with us! We are glad you enjoyed your stay and we hope you will stay with us again should you travel our way in the future!

2/10 - 너무 별로예요

Suzette

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Old and needs update. Smells. The air conditioner/heater was loud and smelly all night.
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay and comments- we apologize for the inconvenience you experienced. Please always let us know at the front desk if you have any questions or concerns as we will do our best to address them. Thank you, Lynn M

2/10 - 너무 별로예요

Iridian

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Around 9:10/9:15 pm 12/1/23 The from desk representative was very rude on multiple occasions. She was bothered by me asking for basic sanitary necessities and when I asked for her name she responded by “none of your business” when I was heading towards the elevator she left her work station and followed me to the elevator and continued to argue. When I kept repeating for her to have a good night she responded by saying “I hope you have a bad one” very displeasing and honestly shocking service to say the least. I know where to not bother stating now and for paying a decent amount of money for multiple rooms, the service did not match what so ever
2023년 12월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Dear Ms. Ruiz,Thank you for your phone call the other day, as I stated on the phone I will certainly investigate and act towards resolving this issue.

10/10 - 훌륭해요

Carolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay and comments- we appreciate you staying with us and we hope when you return to the area, we will continue to be your hotel of choice!

10/10 - 훌륭해요

Tammy 님, Ventura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing check in.
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 - 훌륭해요

Laura

2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future

10/10 - 훌륭해요

Glenn 님, Rancho Cucamonga

2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 12월 11일
Thank you for your recent stay with us! We appreciate your taking the time to respond to the survey. We hope you will stay with us again if you travel to Anthem in the future!

6/10 - 괜찮아요

Pam

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We are always working on improvement and we count on our guests honest feedback in order to make those necessary changes. Thank you again and we hope you will give us another opportunity to be your hotel of choice while visiting the Anthem area!

10/10 - 훌륭해요

christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hampton Inns are always consistently great!
2023년 11월에 1박 숙박함
답변 제공: Lynn M 님, 2023년 11월 9일
Thank you for your recent stay and comments. We appreciate your patronage and hope you will stay with us again when visiting the Anthem area.