해변에 위치, 백사장, 일광욕 의자, 비치 파라솔

코코스 호텔 - 어른 전용 - 커플 전용 - 올 인클루시브 여행 후기

4 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 671개 이용 후기 중 509개" "
평점 8 - 좋아요. 671개 이용 후기 중 103개" "
평점 6 - 괜찮아요. 671개 이용 후기 중 39개" "
평점 4 - 별로예요. 671개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 671개 이용 후기 중 4개" "

9.4/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

6/10 - 괜찮아요

Melvin 님, Toronto

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Kris and Amayah were terrific. But, we often did not have hot water, we sometimes had no water at all even to flush. Sometimes they ran out of beach towels. And once they ran out of beer. Nice room with excellent verandah, but really!
2024년 4월에 7박 숙박함
답변 제공: Ari 님, 2024년 4월 15일
It's great to hear you had a positive experience with Kris and Amayah! However, it's disappointing to learn about the issues with hot water, water supply, and towel and beer shortages. Consistency in amenities is crucial for a comfortable stay, and we'll make sure to pass along your feedback to ensure these issues are addressed promptly. Despite these setbacks, I'm glad you enjoyed the room and verandah. We'll strive to improve for your next visit!

6/10 - 괜찮아요

Hen

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Very beautiful location with nice beaches. Although we booked a sunset view cottage, we had no unobstructed view as our cottage was only facing one beach and was also grown with palms in front of our porch. Staff was mostly very slow and helpful only after arguing. Lunch and dinner were quite alright, breakfast was slow (a la carte) and with only limited and rather dry tasting choice. Cocktails were also only average. This,considering with the extremely high prices, we would not come back.
2024년 4월에 2박 숙박함
답변 제공: Ari 님, 2024년 4월 15일
Thank you for sharing your experience with us. We apologize for the disappointment regarding the obstructed sunset view and the challenges with staff responsiveness. Your feedback about the dining experience and cocktail quality is valuable, and we will address these concerns with our team to ensure improvements. We understand your concerns about the pricing and regret that it did not meet your expectations. We'll take your comments into account to enhance our offerings and service.

10/10 - 훌륭해요

Domenico

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property , amazing sunsets and beach. Kind staff, authentic Antiguan vibe. Low lit paths and dim lite at night. Bring water bottles only provide refillable, water bottles and 5 gallon jug station is located outside throughout the property
2024년 3월에 2박 숙박함
답변 제공: Richelle 님, 2024년 4월 5일
Hello Domenica,Thank you for your amazing review.We are happy to know that you have enjoyed your stay with us. We cannot wait to greet you once again.Kind regards,Richelle CReservations

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning sunsets, beautiful uncrowded beaches. Excellent local food, juices daily. Friendly staff giving you an authentic Antigua experience.
2024년 3월에 6박 숙박함
답변 제공: Richelle 님, 2024년 3월 24일
Hello Michael,Thank you for the great review.We are happy to know that you enjoyed the panoramic views, relaxing beaches, local cuisine and our friendly staff.We look forward to the honor of greeting you once again.Kind regards,Richelle CReservations

10/10 - 훌륭해요

Kylen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I CANNOT say enough positive things about COCOS Hotel. My husband and I just got back from our honeymoon there and we will definitely be making a return visit. I had never been out of the country before this trip, so this was a great first experience to have from start to finish. We were in a sunset pool room and it was worth every penny. As you can see from photos even the cloudy weather that greeted us was gorgeous. The room smelled clean and everything was very well appointed. The shower being outside threw me initially, but it was very enjoyable. Rooms are turned top to bottom every day, so each time we came back to our room, it felt like we were checking in all over again (in a good way). The meals were fantastic. Portion sizes are perfect, if not too much at times. The service is great and very proper/professional. Meals are more leisurely because they don’t have to turn the tables to accommodate all guests, so it was a great change of pace. Typically, we would gather in the sitting area of the resort after dinner as they had entertainment from 8-10 each night. From a super cool, vibey saxophonist to a full band that got everyone up and dancing, there was truly a little something for everyone. It was also a great way to meet people if you wanted to socialize. We lazed on the beach (Jolly Harbor side) most days and got well-acquainted with Shereen and Nicolett. They make killer drinks and are so much fun!
2024년 2월에 7박 숙박함
답변 제공: Ari 님, 2024년 3월 24일
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your honeymoon at COCOS Hotel. It's delightful to know that you enjoyed every aspect of your stay, from the stunning sunset pool room to the exceptional service and leisurely dining experience. We're glad you appreciated the nightly entertainment and the opportunity to socialize with other guests. Shereen and Nicolett will be delighted to hear your kind words as well. We look forward to welcoming you back for another memorable visit in the future!

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really loved the atmosphere of this resort. Although it was more rustic than other resorts that we have stayed at in the Caribbean, it was charming and comfortable and we enjoyed it. The views were spectacular from everywhere on the property, especially the open-air restaurant that was was perched above the water and had endless views. The food was very good and seemed more authentically local that other resorts we have stayed at, but with plenty of variety. There were 2 beautiful beaches. The staff was the friendliest we have ever encountered, not just in the Caribbean, but anywhere! Highly recommended.
2024년 3월에 7박 숙박함
답변 제공: Ari 님, 2024년 3월 14일
Dear valued guest,Thank you ever so much for your glowing review of our resort! We are delighted to hear that you thoroughly enjoyed the rustic charm and comfortable ambiance we strive to offer. It warms our hearts to know that the spectacular views, especially from our open-air restaurant, left a lasting impression. We take pride in providing an authentic local culinary experience with a touch of variety, and we are thrilled to learn that you appreciated it. Our team takes great joy in providing exceptional service, and your recognition of their friendliness is truly appreciated. It was an honor to host you, and we eagerly await the opportunity to welcome you back for another memorable stay.

10/10 - 훌륭해요

Janet-Lee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nothing short of amazing, the only downfall is the Hike in which you have to undertake. You will leave fit or tired in the end. The staff were simply the Best Aniza and Nikisha in the Bar we’re SUPERB, the beach grill chef who they called Banky was just a great. My overall stay was great and would recommend anytime.
2024년 1월에 1박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello Janet-Lee,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services, food and drinks offered by our amazing team.It would be our honor to greet you once again.Kind regards,Richelle

8/10 - 좋아요

Tamir

2023년 6월에 1박 숙박함
답변 제공: Jenti 님, 2024년 2월 20일
Hello Tamir,Thank you for the rating and choosing us!

10/10 - 훌륭해요

Nicholas Robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello Nicholas,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 11박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello BrianThank you for your 10 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 - 훌륭해요

Curtis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our experience at Cocos was amazing. The setting is absolutely stunning in its beauty. The staff was so friendly and made every part of our stay enjoyable. They are truly wonderful people. The food was astounding in every way. We are already discussing a return trip.
2023년 12월에 7박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello Curtis,Thank you for your great review and for considering us for a return visit.We are delighted to know that you enjoyed our great staff and culinary delights.It will be our honor to greet you both once again.Kind regards,Richelle C

10/10 - 훌륭해요

Darlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello Darlene,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

10/10 - 훌륭해요

Marcin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello Marcin,Thank you for your 5 star review.We are happy to know that you enjoyed your stay with us and do look forward to greeting you once again.Kind regards,Richelle

8/10 - 좋아요

Jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved, loved the staff. So considerate and warm! The property is definitely a challenge; steep roadways and a bit crumbly. Nonetheless- paradise! Oh - great food!
2023년 12월에 7박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello Jim,Thank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services of our dedicated team and the tranquil tropical surroundings. We look forward to greeting you once again.Kind regards,Richelle C

10/10 - 훌륭해요

Kristin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spectacular Getaway
2023년 11월에 3박 숙박함
답변 제공: Richelle 님, 2024년 2월 4일
Hello Kristin,Thank you for your ten star we review. We are happy to know that you enjoyed your stay and look forward to greeting you soon.Kind regards,Richelle C

6/10 - 괜찮아요

Elise

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Beautifully refurbished wood plantation style rooms and laid back vibe.
2023년 11월에 1박 숙박함
답변 제공: Richelle 님, 2023년 11월 7일
Hello Elise,Thank you for the review we are happy to know that you enjoyed your accommodation.Kind regards,Richelle

10/10 - 훌륭해요

Rustam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing views, food is to notch, staff is very friendly
2023년 9월에 3박 숙박함
답변 제공: Richelle 님, 2023년 9월 6일
Hello Rustam,Thank you for your great review.We are delighted to know that you had a wonderful time enjoying our panoramic views, great food and drinks and the services of our attentive team.We look forward to the honor of greeting you once again.Kind regards,Richelle C

8/10 - 좋아요

Danniel 님, Miami

2023년 8월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 25일
Thank you for your wonderful review, Danniel. We are delighted to hear that you had a great time!.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place and the staff were wonderful.
2023년 6월에 5박 숙박함
답변 제공: Richelle 님, 2023년 9월 4일
Hello Brian,Thank you for your great review.We are delighted to know that you had a wonderful time enjoying our tropical location and the services of our attentive team.Kind regards,Richelle C

10/10 - 훌륭해요

Trishel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was an experience like none other. There was ultimate privacy with the best view of the ocean. The staff were friendly and helpful. The photographer and butler were very personable. However, there could be a bit more variety with the food options.
2023년 9월에 1박 숙박함
답변 제공: Richelle 님, 2023년 9월 2일
HelloThank you for your great review.It gives us great joy to know that you had a wonderful time enjoying the services of our attentive team and panoramic views of the ocean.We have made a serious note of the areas in which we have fallen short of your expectations and will take measures to improve.We would be honored to have you visit us once again.Kind regards,Richelle

10/10 - 훌륭해요

Lauren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay at COCOS! Everyone was very friendly and helpful. The views were absolutely amazing! We would definitely recommend this hotel and will come back to visit, hopefully sooner rather than later.
2023년 8월에 6박 숙박함
답변 제공: Kind regards Jenelle 님, 2023년 8월 19일
Hello Lauren,Thank you for leaving us an excellent review. We are delighted that you had a great stay with us, enjoying a slice of relaxing island life, the fantastic delights produced daily by our culinary team, the tropical beauty surrounding us, and our dedicated team's services.We prioritize customer satisfaction, and your review reaffirms the hard work we contribute daily. So thanks for your kind words & recommendation, and we look forward to seeing you again.

8/10 - 좋아요

marelis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
is a nice hotel
2023년 8월에 2박 숙박함
답변 제공: Richelle 님, 2023년 8월 15일
Hello Marelis,Thank you for your good review. We are pleased to know that you enjoyed your stay and do look forward to greeting you once again.Kind regards,Richelle CReservations

6/10 - 괜찮아요

Sara

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice location. Beautiful beach. Friendly staff.
2023년 7월에 1박 숙박함
답변 제공: Kind regards,Jenelle 님, 2023년 8월 4일
Hello Sara,Thank you so much for taking the time to write such a wonderful review.We are so happy to hear that you enjoyed your stay with us.We’d love to welcome you back soon.

6/10 - 괜찮아요

Oxana

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
You should improve the service. We didn’t receive VIP access and nothing.
2023년 7월에 1박 숙박함
답변 제공: Richelle 님, 2023년 7월 31일
Hello Oxana,We are sorry that you did not enjoy your stay to the fullest.We have made serious note of this and will do our best to improve.Kind regards,Richelle CReservations

10/10 - 훌륭해요

Sarah Katiuska

2023년 7월에 4박 숙박함
답변 제공: Richelle 님, 2023년 8월 12일
Hello Sarah,Thank you for your five star review, we are happy to know that you enjoyed your stay with us and do look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 - 훌륭해요

Karl Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful seniority
2023년 6월에 7박 숙박함
답변 제공: Richelle 님, 2023년 7월 9일
Hello Karl,Thank you for your great review.It gives us great joy to know that you had a wonderful stay.We would love to have you join us once again.Kind regards,Richelle

10/10 - 훌륭해요

Lara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an amazing 5 days at Cocos hotel. The staff were very polite and helpful. The property is nestled in a hillside so the walking within the property depending we’re your cottage is can be a little challenging ( hills and steps). The outdoor showers were amazing probably the best part of our room.. Love that all the cottages have an amazing view of the beautiful ocean. And the hammock on the balcony was super relaxing. We would love to return. Marcia at the bar on the beach is a love.. She went above and beyond and made our trip fun.
2023년 6월에 4박 숙박함
답변 제공: Richelle 님, 2023년 7월 1일
Hello Lara,It gives us great joy to know that you had a wonderful time enjoying, the unique outdoor shower, the tropical beauty which surrounds us and the services of our dedicated team.We look forward to greeting you once again.Kind regards,Richellle

10/10 - 훌륭해요

Christina Amy 님, Gouldsboro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cocos Resort was amazing. Food and drinks were so delicious. Beaches and rooms/views were breathtaking. Staff was so friendly.
2023년 6월에 5박 숙박함
답변 제공: Richelle 님, 2023년 6월 26일
Hello Christina,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying our culinary delights, panoramic views and, the services of our attentive team/We would love to have you join us once again.Kind regards,Richelle CReservations

8/10 - 좋아요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: Richelle 님, 2023년 6월 8일
Hello Corey,Thank you for your review. We are happy to know that you enjoyed your stay and we do look forward to greeting you once again.Kind regards,Richelle C

10/10 - 훌륭해요

Dmitri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A perfect hotel for a couple to relax and forget about everything. Number one on my list to come back!
2023년 5월에 7박 숙박함
답변 제공: Richelle 님, 2023년 6월 2일
Hello Dmitri,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying a slice of relaxing island life and the tropical beauty which surrounds us.We look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 - 훌륭해요

Kristin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Richelle 님, 2023년 6월 1일
Hello Kristin,Thank you for your 10 star review, we are happy to know that you had an amazing time and do look forward to greeting you once again.Kind regards,Richelle

8/10 - 좋아요

Claudio

2023년 5월에 7박 숙박함
답변 제공: Richelle 님, 2023년 6월 18일
Hello Claudio,We are delighted to know that you had a great stay and do look forward to greeting you once again.Kind regards,Richelle CReservations

10/10 - 훌륭해요

Hampton Gibbs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 6박 숙박함
답변 제공: Richelle 님, 2023년 5월 27일
Hello Hampton,Thank you for your five star review, we are happy to know that you enjoyed your stay with us.It would be our honor to have you join us once again.Kind regards,Richelle

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Antigua
Fantastic location! Views are unbeatable! Good workout walking property. They do warn you about it, so take heed, can be strenuous climb. As for the food… We are vegan and they assured us it would not be an issue, it was. Most of the staff were unaware of our dietary restrictions and it made for too many uncomfortable situations in the dining room. Too bad because it’s a beautiful resort.
2023년 4월에 4박 숙박함
답변 제공: Richelle 님, 2023년 5월 2일
Hello Timothy,Thank you for your review.We are happy to know that you had an overall good stay and have taken serious note of your experience regarding your dietary need and will do our best to improve.Kindest regards,Richelle

6/10 - 괜찮아요

Samantha

2023년 4월에 1박 숙박함
답변 제공: Richelle 님, 2023년 5월 17일
Hello Samantha,Thank you for your review.Richelle C

10/10 - 훌륭해요

Susan E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SueB
The most beautiful and relaxing time ever!The Best food and the Best People!!!
2023년 4월에 5박 숙박함
답변 제공: Team COCOS Hotel 님, 2023년 4월 24일
Dear Sue,Thank you for the ten-star review; we are happy to know that you enjoyed your stay. We look forward to the honor of greeting you once again.Kind regards,

10/10 - 훌륭해요

Gloria Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me start by saying my Expedia status (which I believe is the lowest status available) got us a free upgrade to an oceanfront cottage with its own pool. Amazing! This is the single greatest resort we have ever been to. Every aspect was perfection. I’m reassessing my 403b to see how I can retire here. I’m only half joking. But seriously, book Cocos right now! You won’t regret it.
2023년 4월에 3박 숙박함
답변 제공: Richelle 님, 2023년 4월 16일
Hello Gloria,Thank you for your great review.To clarify, the upgrade was not influenced by your Expedia status but we are happy to know that you enjoyed yourself and would be happy to have you join us once again.Kind regards,Richelle CReservations

10/10 - 훌륭해요

Samantha

2023년 3월에 6박 숙박함
답변 제공: Richelle 님, 2023년 4월 20일
Hello Samantha,Thank you for the five star review, we are happy to know that you enjoyed your stay.We look forward to the honor of greeting you once again.Kind regards,Richelle

10/10 - 훌륭해요

VINCE MATTHEW

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The views were amazing. Food and service was excellent. We enjoyed every moment of our stay.
2023년 2월에 5박 숙박함
답변 제공: Richelle 님, 2023년 3월 2일
Hello Vince,Thank you for your great review.We are delighted to know that you had a great stay with us enjoying our culinary delights and the services of our dedicated staff.We look forward to the honor of greeting you once again.Kind regards,Richelle C

10/10 - 훌륭해요

Daniel

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 9박 숙박함
답변 제공: Richelle 님, 2023년 3월 8일
Hello Daniel,Thank you for your five star review, we happy to know that you enjoyed your stay and do look forward to greeting you once again.Kind regards,

10/10 - 훌륭해요

Dejana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 2월에 3박 숙박함
답변 제공: Kind regards, Jenelle 님, 2023년 3월 6일
Dear Dejana,Thanks again for the five-star rating. We are happy you enjoyed your stay with us and look forward to greeting you both again.

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 5박 숙박함
답변 제공: Kindest regards Jenelle 님, 2023년 3월 6일
Dear Ann,Thanks again for the five-star rating. We are happy you enjoyed your stay with us and look forward to greeting you both again.

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was amazing. Also having fairly private access to 2 large beaches was very convenient. Unmatched views!!! Also, the all-inclusive food was fantastic (the drinks too)! Highly recommended especially if you arent trying to be around kids with it being an adults only location!
답변 제공: Team COCOS Hotel 님, 2023년 1월 26일
Dear Brian, We appreciate you taking the time to share such a great review. We always try our best to make your experience memorable, and we’re glad we’ve achieved it.

8/10 - 좋아요

Joseph

좋아요: 직원 및 서비스
Aging resort held together by incredible staff
It’s a fair accommodation, made better by the quality of the people. The food -which is all inclusive- is mostly frozen and then microwaved. The food is bland and poorly cooked, but nicely presented. The dining room staff -at all meals- lacks coordination and planning. Staff tries, but there is no logical plan - items arrive at the table in a very uncoordinated way, many times things are forgotten The rooms are nice but need an upgrade, old furnishings, repaired and ill-fitting. No hot water pressure, often times no hot water. Beach chairs are old, heavy and uncomfortable. The staff is wonderful but everything here is in major need of investment.
2022년 12월에 8박 숙박함
답변 제공: Richelle 님, 2023년 1월 6일
Hello Joseph,Thank you for your review. We have taken serious note of all the areas in which we have fallen short and will do our best to improve.Kind regards,Richelle CReservations

6/10 - 괜찮아요

Vittorio Giulio

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of the hotel and views are very nice but the service is extremely inconsistent with a few good staff members and the majority that seem miserable and annoyed to do their job. The food is also mediocre at best- the deserts are inedible. Lastly the common areas are disappointing with the pool being tucked away in a back area that no ones goes to. Do yourself a favor and go to Cocobay down the street which is much better.
답변 제공: Team COCOS Hotel 님, 2022년 12월 25일
Dear Vittorio,We are sorry that we did not quite meet your expectations during your recent stay. As such, we would love to hear from you directly on the areas we have fallen short in order to better improve in the future. Warm Regards,

10/10 - 훌륭해요

andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Richelle 님, 2022년 12월 24일
Hello Andrea,Thank you for your five-star review. We are happy to know that you had a great time and do look forward to greeting you again.Kind regards,Richelle CReservations

10/10 - 훌륭해요

jime

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
staff was super friendly
2022년 12월에 1박 숙박함
답변 제공: Richelle 님, 2022년 12월 23일
Hello Jime,Thank you for the great review. We are happy to know that you were pleased with the services of our staff and do look forward to greeting you both once again.Kind regards,Richelle CReservations

10/10 - 훌륭해요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
We booked a pool cottage and it was so worth the extra money. Absolutely breathtaking view and it was so nice having a private pool to add some variety to our day. Food was great, as were drinks. Service could be hit or miss every once in a while but excellent on the whole. My only issue was the comfort level of our bed, which was not what I would expect from a resort so nice, but it wasn’t bad enough to put a real damper on our trip. All in all an amazing and unforgettable stay.
2022년 12월에 7박 숙박함
답변 제공: Jenti 님, 2022년 12월 18일
Thank you for the review.It is our delight to know that you had a wonderful stay with us. We are also pleased to hear that you enjoyed the stunning view and the delights made daily by our culinary team. We have made a note of the area in which we have fallen short of your expectationsLook forward to having you with us again.

10/10 - 훌륭해요

Theresa 님, Ridgewood

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Lee J

2022년 10월에 6박 숙박함