로비

컴포트 인 & 스위트 내슈빌 니어 탠저 아울렛 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 836개 이용 후기 중 209개" "
평점 8 - 좋아요. 836개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 836개 이용 후기 중 154개" "
평점 4 - 별로예요. 836개 이용 후기 중 109개" "
평점 2 - 너무 별로예요. 836개 이용 후기 중 121개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

2/10 - 너무 별로예요

Pam

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When I arrived at 2am on 4/6 I was told that my stay for 4/5 would be decreased due to the time I arrived. Imagine my surprise when I checked out I was charged for the entire stay. When entering my room I noticed something on the pillow that I thought was a bug, but it was lint. So, this prompted me to pull the covers back and I found two big hairs in the bed. I called the attendant and he “up graded” me and my family to a “suite”! Before leaving the room I noticed the bathroom had a leak by the toilet. The next room was dirty as well; the bathroom sink and tub were not clean. I used one of the towels and the soap to clean the sink and the tub as best as I could. This place is situated by the highway and the windows are old, so we heard every single car that passed by. The place is by a pool hall and it looks and feels as though you are in a rough part of the city. If my trip was longer I would have changed hotels. I will never use this hotel again.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Pam, We sincerely apologize for the issues you encountered during your stay. Our aim is to provide a comfortable experience for all our guests. We appreciate your feedback as it helps us improve our services. Kindly reach out to our management team directly to address any further concerns you may have regarding your recent stay.

8/10 - 좋아요

Walter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Standard Choice hotel.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Walter,We appreciate you sharing your experience with us. If there's anything we can assist you with or if you have any further feedback, please don't hesitate to reach out to our management team directly. We value your input as it helps us improve our services for all our guests. Thank you for choosing Standard Choice hotel.

4/10 - 별로예요

Carrie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Doors that should have locked did not lock, we checked in and checked out a few hours later, and I decided to go with my gut feeling and get out of there.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Carrie, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will address this issue with our team for further review and improvement. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Amin

좋아요: 청결 상태
It was great
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Amin,We are delighted to hear that you had a great experience during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Jessie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff and comfortable bed loved the jacuzzi tub.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Jessie,We are delighted to hear that you enjoyed the service provided by our staff and found your bed comfortable. Thank you for your feedback on the Jacuzzi tub experience. We appreciate your positive comments and hope to welcome you back in the future.

8/10 - 좋아요

Nikii

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and super nice staff. However the hot tub was broken and that’s the whole reason I picked this hotel. The pool was freezing as well so the kids didn’t even swim. Pretty disappointing
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Nikii, We appreciate your kind words about our staff and cleanliness. We apologize for the inconvenience with the hot tub and pool. Guest feedback is valued for our continuous improvement. Feel free to reach out to our management team to address any additional concerns.

10/10 - 훌륭해요

Jody

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Billiards and dinner next door was really convenient place to relax after a long day driving.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Jody,We are pleased to hear that you found our location convenient for unwinding. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another relaxing stay.

2/10 - 너무 별로예요

Kathryn

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 19일
Hello Kathryn,We're sorry to hear about your experience. Please feel free to reach out to us with any feedback so we can address your concerns.

10/10 - 훌륭해요

shante

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's comfortable n clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 15일
Hello shante,We are glad to hear that you found our hotel comfortable and clean during your stay. We strive to provide a pleasant experience for all our guests. Should you have any further feedback or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Ron

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged me $40 dollars extra for my kids! I paid them, and after I checked out because of the conditions and bad treatment from the staff!! I checked out at 9:15pm the same night. And the only thing that was used was towels and the bathroom. They took an extra $100 off my card without my permission!!
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Ron, We value your feedback and apologize for any inconvenience caused during your stay. Please reach out to our management team directly to address any billing discrepancies. Thank you for bringing this to our attention.

6/10 - 괜찮아요

adan

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello adan, We appreciate you choosing our hotel for your stay! Please feel free to contact us directly with any feedback from your experience.

10/10 - 훌륭해요

shante

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay the rooms are always comfortable and very neat /clean
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello shante,We are delighted that you found our rooms comfortable and clean. Your satisfaction is our priority, and we aim to provide a top-notch experience for all our guests. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team.

10/10 - 훌륭해요

Jody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Jody,We are stoked to hear that you had a wonderful stay with us. We look forward to welcoming you back for another excellent experience soon.

10/10 - 훌륭해요

Gregori

연인과의 여행
좋아요: 편의 시설/서비스
Todo bien bien
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Gregori,Nos alegra saber que su estancia fue en general satisfactoria. Agradecemos sus comentarios y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por elegir nuestro hotel!

2/10 - 너무 별로예요

Raynell

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Upon booking the stay I was never notified it would be an $100 deposit, the”heated pool” was ice cold, and the hot tub wasn’t even half way filled. I had my wife and daughter along with me so we wanted to use the pull out sofa it had stains on it and no linen, I asked attendant and he gave me a sheet, and thin duvet cover, and told me this will keep her warm, I went back and demanded a comforter and he said he didn’t know if he had anymore, he found one though. I demand my money back!!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 21일
Hello Raynell, We apologize for any inconvenience you experienced during your stay with us. We appreciate your feedback concerning the deposit, pool temperature, and hot tub level. Rest assured, we value your comments and will share them with the team. Should you need further assistance, please don't hesitate to contact management for further assistance.

8/10 - 좋아요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice and quiet. Convenient
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 19일
Hello Kim, We are pleased to hear that you found our hotel nice and quiet, and that you found it convenient during your stay. Your feedback is valuable to us as we strive to provide a comfortable experience for all our guests. Thank you for sharing your thoughts with us.

10/10 - 훌륭해요

Any

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lindo
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 1일
Hello Any,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 - 훌륭해요

Mahmoud

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I lament my decision to stay at this property. The management is uncooperative, and cleanliness is lacking. The absence of transportation and the unsafe surroundings compelled me to change hotels during my visit for my wedding in Nashville.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Mahmoud,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of a clean and safe environment for our guests. We encourage you to reach out to our management team directly to discuss any specific concerns you may have had. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Ray

2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Ray, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 - 너무 별로예요

David 님, Urbandale

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello David, We're sorry to hear about your recent experience at our hotel. We value your feedback and would appreciate it if you could reach out to us directly so we can address any issues you may have encountered. We strive to provide a positive and comfortable stay for all our guests, and we apologize if we fell short in meeting your expectations. We hope you will give us another opportunity to provide you with a better experience in the future.

2/10 - 너무 별로예요

Daryl

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Daryl,We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our hotel directly so that we may address any specific concerns you had. We value your feedback and strive to provide excellent service to all our guests.

4/10 - 별로예요

Jake

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Jake, We apologize for any inconveniences you may have experienced during your stay. Please feel free to contact our hotel directly with any feedback you would like to share, as we value your satisfaction. We hope to have another chance to exceed your expectations in the future.

6/10 - 괜찮아요

Theresa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although the room was nice, there was no hot water and we are in the middle of winter! I tried calling the service desk and no one answered. When we left the hotel for an outing, there was no one at the desk. When we got back, a man was sitting at the desk and I immediately told him that there was no hot water. Instead of addressing my statement, he yelled that I could not park in front of the door. I informed him that I didn’t park in front of the door that I had taken an Uber. I reiterated that we had no hot water. He then stated that we would have hot water by morning. However, the hot water never came.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Theresa,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the hot water during your stay. We strive to provide a high level of service and I apologize if we fell short in addressing your concerns. We appreciate you bringing this to our attention and please know that we will address this with the appropriate team to ensure this does not happen again in the future.

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and comfortable place. The breakfast was good.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Michele,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel clean and comfortable. It is great to know that you enjoyed the breakfast as well. We strive to provide excellent service and we hope to welcome you back in the future for another enjoyable stay.

2/10 - 너무 별로예요

Carl

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
We didn’t get hot water until the last night of December 30- January 2 and the key card failed Twice.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Carl, Thank you for sharing your feedback with us regarding your recent stay from December 30 to January 2. We apologize for any inconvenience caused by the delay in hot water availability and the issue with the key card. We appreciate your patience and understanding. We kindly encourage you to contact our management team for further assistance with this matter.

10/10 - 훌륭해요

shante

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello shante,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We sincerely appreciate your support and hope to have the pleasure of hosting you again in the future. Please don't hesitate to contact us if there is anything else we can assist you with.

2/10 - 너무 별로예요

Shaun

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On arrival went to lobby bathroom and both toilets had been defecation on and full Put us in a room that the door didn't lock and had dead liquefied rat behind a non working refrigerator so they switched our room and we had to leave the hotel for a drink all vending was empty the nex morning we were putting together the day bed and there was a pill of some kind in-between the seat where my son was sitting went down for breakfast 6 am sat til 7am never even brought on thing out breakfast out the never did so we had to leave and get food this was the worst hotel i had ever been in
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Shaun, Thank you for bringing your experience to our attention. We apologize for the inconvenience caused during your stay. We take cleanliness and maintenance issues seriously and will address it with our housekeeping team. We regret that our breakfast service fell short of expectations. We aim to provide a seamless experience and apologize for letting you down. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

Mike

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in on December 29 2023 to no hot water in rooms... paid extra for the jacuzzi suite that could not use nor could i get a refund. Checking out on January 1 2024 to still no hot water. Been told 3 different plumbers are fixing issue but no results and no discount or accommodation offered for hotel that has no hot water and the pool is not heated as well... WORST HOTEL EVER !!!!
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Mike, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. Our team is actively working to address the issue with the hot water and we appreciate your patience. We regret that we were unable to provide a refund for the jacuzzi suite due to the circumstances. We hope you give us another opportunity to provide you with a better experience in the future.

6/10 - 괜찮아요

Mark

2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Mark,We appreciate your recent stay at our hotel. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any issues you may have encountered during your stay.

8/10 - 좋아요

Layth

2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Layth, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 - 별로예요

Chris

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Chris, We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to our hotel directly so that we can address any specific concerns you may have had. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 14일
Hello Paul,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 - 너무 별로예요

Maya

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 15일
Hello Maya, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered. We would like to address them to ensure a better experience for future guests.

10/10 - 훌륭해요

Roxanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were very clean
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Roxanne,Thank you for taking the time to share your experience with us. We are delighted to hear that you found our rooms to be very clean. It is our utmost priority to ensure a high standard of cleanliness throughout the hotel. We appreciate your positive feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dinning option
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Luis,Thank you for sharing your feedback regarding the dining options at our hotel. We appreciate your thoughts and will take them into consideration as we continually strive to enhance our guest experience. We understand that dining preferences can vary, and we apologize if our offerings did not meet your expectations. We highly value your input and hope to have another opportunity to welcome you back in the future.

6/10 - 괜찮아요

Tiffany

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hot tub was lukewarm and very low water . Pool was ice cold . Everything else is as expected .
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Tiffany, We appreciate you sharing your feedback with us. We apologize for any inconvenience you experienced with the temperature of our hot tub and pool. We understand how important it is to have these amenities at the right temperature and will certainly address this with our team. Thank you for highlighting that everything else was as expected. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 - 괜찮아요

Lorrie

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Lorrie,We appreciate you choosing our hotel for your recent stay. We value your satisfaction and would love to hear more about your experience, so we can improve our services. Please reach out to our hotel directly to share any feedback you may have. We look forward to welcoming you back in the future and exceeding your expectations.

8/10 - 좋아요

Itzayana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 13일
Hello Itzayana,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a wonderful experience. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We value your input and would love to hear from you.

2/10 - 너무 별로예요

Hedrick

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Hedrick, We appreciate you taking the time to leave a rating for our hotel. We value your feedback and would greatly appreciate it if you could provide more details about your experience. Please reach out to our hotel directly so that we can address any specific concerns you may have had during your stay. We look forward to hearing from you.

10/10 - 훌륭해요

Byron 님, Knoxville

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good stay
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Byron,Thank you for your feedback! We appreciate your kind words about your recent stay at our hotel. We are delighted to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

gloria

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again .
Absolutely no customer service. Rooms smelled rancid and they only sprayed the room and expected us to stay there. When we approached the front to check in they told us check in was at 3pm we got there at 2 so we waited in the main lobby. At around 2:25pm the employee that told us check in was at 3 called the manager and approached us like they were going to remove us from the premisses for doing something wrong. I checked in; no “good afternoon” just blank stares expecting us to do the work for them. The dryers in the laundry don’t work and the breakfast buffet wasn’t cleaned regularly. Not to mention the regular LOUD noise of the train that passes right behind the hotel that will most definitely keep you up at night.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello gloria, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We regret to hear about the issues you faced with the room odor, check-in process, laundry facilities, and noise disruptions. Your feedback is valuable to us and will be shared with the appropriate team members for improvement. Should you have any further concerns, please reach out to our management directly. We appreciate your understanding.

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was absolutely great minus two small things, we didn't know at frist that the jets for the tub were controlled by a light switch on the wall by the couch and the shower had used soap left in it when we got into the room but by all means it was a wonderful stay and will most definitely stay again without hesitation! The area was safe and not loud and the drive to downtown was easy!
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Andrea,Thank you for sharing your feedback with us! We're glad to hear that you enjoyed your stay overall and found the room to be great. We apologize for any confusion regarding the jet controls and the oversight with the shower. We appreciate your understanding and look forward to welcoming you back in the future for another wonderful stay.

2/10 - 너무 별로예요

Donald

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was told when i booked this hotel there was a in door pool but that's not true it was closed the whole time i was there. The area i was in was not very safe. The staff barely spoked English the security door was broken. There was things going on at this hotel i didn't really appreciate seeing either like men dressing up as women.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Donald,Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the indoor pool. The safety of our guests is of utmost importance, and we take all necessary measures to ensure a secure environment. We appreciate your feedback regarding staff language skills and the broken security door. Rest assured, we have taken note of your concerns and will address them appropriately for future improvements.

10/10 - 훌륭해요

Donna

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Donna,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 - 너무 별로예요

Jessica Jones

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was not in operation that was the reason I picked the place. I would have canceled if I had knew that the pool and hot tub was not open. My son wanted to go to a hotel for his birthday and swim that was all he asked for. That is why I picked this hotel and no notice of any maintenance of any amenities was given whatsoever. In the future that would be nice so people could make Arrangements for there vacations.
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello Jessica Jones,Thank you for choosing our hotel for your recent stay. We apologize for any disappointment caused by the temporary closure of our pool and hot tub. We understand the importance of these amenities to our guests, especially for special occasions like your son's birthday. We will take your feedback into consideration and ensure that future maintenance notices are communicated to guests in advance. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

2/10 - 너무 별로예요

Christy

단체 여행
좋아요: 직원 및 서비스
The property area was sketchy. Did not feel very safe.
답변 제공: Manager 님, 2023년 11월 15일
Hello Christy, We appreciate your feedback regarding the area surrounding our property. The safety and security of our guests is a top priority for us. While we cannot control the neighborhood, we do have security measures in place within our premises. We encourage guests to reach out to local law enforcement in case of any concerns. Your safety matters to us, and we hope you had an otherwise enjoyable stay.

2/10 - 너무 별로예요

James

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Totally an unsafe area. Gave a months notice on a refund and they would not refund us. I will never stay at a comfort inn again.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello James, We appreciate you sharing your feedback with us. We're sorry to hear about your concerns regarding the location. We strive to ensure the safety and security of our guests, but we understand that perceptions can vary. We encourage you to reach out to our management directly to further address your refund request. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Unprofessional and unsatisfied
I would never recommend this hotel to anyone. Terrible customer service. The night time manager was very rude to me and my family.
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Dear Guest, We apologize for any inconvenience or perception of rudeness experienced during your stay with us. Our team strives to provide exceptional customer service, and we take your feedback seriously. Please contact our management directly so we can gather more details and address your concerns appropriately.

2/10 - 너무 별로예요

Priscilla 님, Appleton

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 14박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Priscilla, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 - 너무 별로예요

ashley

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The management there simply don’t give af. When I complained about nobody being at the front desk for 15 minutes, a piece of gum being stuck to the door handle of my room, the tv not working, and the room being dirty I was told by the property manager that because I paid a discounted rate off Expedia that I can’t expect perfection and that perfection comes when you send 30-40 dollars more on their rooms. He said if I didn’t like it to stay somewhere else and walked out of my room. I was mind blown.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello ashley,Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We strive to provide excellent service and it is disappointing to hear that you did not feel this way. We value all our guests and their feedback. We will bring your concerns to the attention of our management team for further review.