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홀리데이 인 익스프레스 & 스위트 내슈빌 사우스이스트 - 안티오크, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 & 스위트 내슈빌 사우스이스트 - 안티오크, IHG 호텔
201 Crossings Pl, Antioch, TN

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 647개" "
평점 8 - 좋아요. 1000개 이용 후기 중 255개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 53개" "
평점 4 - 별로예요. 1000개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 19개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

taeyoon

좋아요
숙소상태 매우 좋고, 조식 엄청좋았습니다 . 또한 피트니스와 수영장도 좋앗습니다
2018년 8월에 6박 숙박함

10/10 - 훌륭해요

Francis

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dog friendly
2024년 3월에 3박 숙박함
답변 제공: Michelle - GM 님, 2024년 4월 3일
Francis, Thanks for the review. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Gregory

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and Clean. Not to far from Vanderbilt Medical Center in Nashville Tennessee.
2024년 3월에 3박 숙박함
답변 제공: Michelle - GM 님, 2024년 4월 2일
Gregory, Thank you for staying with us and taking the time to share your experience. We are so glad you enjoyed your stay. We appreciate your feedback and hope to see you again.

4/10 - 별로예요

Kayla

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unprofessional staff, pool area was filthy, entire hotel smelled of cigarette smoke and was not well maintained. There was an extremely loud noise at night- it must have either been trains or airplanes. It was so loud, it woke me up several times.
2024년 3월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 4월 1일
Kayla, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Veronica

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 4월 1일
Veronica, Thanks for the review. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Jeremiah 님, Anderson

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff ready to help kids put latch and deadbolt and went to sleep .Staff tried everything until we got it open.
2024년 3월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 3월 25일
Jeremiah, Thank you for staying with us and taking the time to share your experience. We are so glad you enjoyed your stay. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent experience
2024년 3월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 3월 18일
Thanks for the review Brian. We love hearing back from our guests and are so glad you enjoyed your stay. We appreciate your feedback and hope to see you again.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Michelle - GM 님, 2024년 3월 18일
Christopher, Thank you for staying with us and taking the time to share your review. We appreciate your feedback and hope to see you again.

8/10 - 좋아요

Roxanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only issue I had was flooring outside of the bathroom was very slippery with something like maybe lotion or soap residue. I had to wipe it in the area with tissue. But other than that it was a nice and comfortable stay. Breakfast and snacks were good!
2024년 3월에 2박 숙박함
답변 제공: Michelle - GM 님, 2024년 3월 11일
Thanks for the review. We are sorry the floors were slippery and thank you for brining that to our attention. We appreciate your feedback and hope to see you again.

6/10 - 괜찮아요

Tiffany

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I had to keep informing them that my bathroom sink was stopped up & maintenance didnt come until the day i was checking out.
2024년 3월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 3월 10일
Tiffany, Thank you for staying with us and taking the time to share your review. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Jae

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Clean Nice
2024년 3월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 3월 6일
Thanks for the review! We appreciate your feedback and hope to see you again.

4/10 - 별로예요

Josh

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When driving, our room was very musty. Our pull out mattress was full of stains, the couch cushions to the couch were full of stains, the floor was dirty. For the price we paid, would have been nice to have cleanliness
2024년 2월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 2월 26일
Thank you staying with us and taking the time to share your review. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 - 좋아요

Kristan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean
2024년 2월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 2월 22일
Kristan, Thank you for staying with us and taking the time to share your experience. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Palaniappan 님, Atlanta

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 2월 17일
Thanks for the review. We appreciate your feedback and hope to see you again!

10/10 - 훌륭해요

Tiffany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quick travel through stay was great.
Clean, comfortable, spacious and great breakfast.
2024년 1월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 1월 13일
Thank you for staying with us and taking the time to share your review. We are so glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Lionel

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Michelle - GM 님, 2024년 1월 13일
Lionel, Thanks for the review! We appreciate your feedback and hope to see you again.

8/10 - 좋아요

Shondrea

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Was visiting family really enjoyed the amenities the hotel offered but seeing a cockroach in my room was disheartening but other than that no complaints
2024년 1월에 4박 숙박함
답변 제공: Michelle - GM 님, 2024년 1월 13일
Thank you for staying with us and taking the time to share your experience. We are shocked to hear about the bugs because that is not an issue we have had before. We appreciate you bringing it our attention. We are glad you enjoyed the rest of your stay.

8/10 - 좋아요

Annalie 님, wadsworth

2024년 1월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 1월 13일
Thank you for staying with us and taking the time to share your review. We are so glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This facility lives up to the high rating on Expedia. Clean, well maintained and modern, it makes for a comfortable stay. Breakfast is one of the best we've experienced. The staff are friendly, professional and courteous. There is a convenience store within 2 min walk, as well as fast food restaurants. Stores and higher end dining within a few minutes drive. Only shortfall is the grounds are covered in empty liquor bottles and several less than reputable folks walking the area made my wife feel unsafe without escort after dusk
2024년 1월에 1박 숙박함
답변 제공: Michelle - GM 님, 2024년 1월 13일
Daniel, Thanks for the review! We love hearing back from our guests and are so glad you enjoyed your stay. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Francis

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds and pillows were both very comfortable
2023년 12월에 4박 숙박함
답변 제공: Michelle - GM 님, 2024년 1월 4일
Francis, Thanks for the review! We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Phuong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 12월 27일
Thanks for the review!

8/10 - 좋아요

Steven 님, Knoxville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel had 6 or eight free EV chargers, most of which were 40-amp Tesla chargers with EV parking marked on the spots. There was also full-time late-night security in the parking lot which provided peace of mind. I will return to this hotel when I need overnight accommodations in the area.
2023년 12월에 2박 숙박함
답변 제공: Michelle - GM 님, 2023년 12월 27일
Steven, Thanks for staying with us and taking the time to share your review. We are so glad you enjoyed your stay and do hope to see you again.

4/10 - 별로예요

Craig

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Michelle M - General Manager 님, 2023년 12월 14일
Craig, We are so sorry you were not happy and we failed to meet your expectations. We would like to hear from you to better understand why you were dissatisfied. Please contact me directly at the Hotel when you have time. Guest satisfaction is our number one concern.

10/10 - 훌륭해요

Candy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 12월 13일
Candy, Thanks for the review. We appreciate your feedback and hope to see you again.

8/10 - 좋아요

Ron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 12월 6일
Thank you for staying with us and sharing your review. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Anita

Agradable la estancia si la recomiendo
2023년 11월에 3박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 28일
Anita, Thanks for the review! We are so glad you enjoyed your stay and hope to see you again.

6/10 - 괜찮아요

Danielle

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Quiet, clean, nice stay. Wish there were more packaged breakfast options to take. Dining room was full of sick people coughing and sneezing all over open food.
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 28일
Danielle, Thank you for staying with us and taking the time to share your review. We appreciate your feedback and will use it to better improve.

10/10 - 훌륭해요

Nicholas 님, Antioch

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stuff 👌
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 28일
Thanks for the review Nicholas! We appreciate your feedback and hope to see you again.

8/10 - 좋아요

Sonja

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 12월 27일
Sonja, Thanks for the review, we appreciate your feedback and hope to see you again.

4/10 - 별로예요

Callie

아이를 동반한 가족 여행, 가족 여행
Upon arrival, the common area was ok, but gave a dingy vibe. We stepped out of the elevator on our floor and there was a strong odor of marijuana. As we walked closer to our room it was awful. The smell got stronger and was sickening. We just kept walking and tried to ignore it. We opened the door to our room and it smelled like an old and musty basement and our shoes were sticking to the floor. Granted, the beds were clean and we had clean towels. We brought it to the front desk's attention and they never cleaned the room, nor addressed the terrible smell of THC. They offered to move us, but at that point, we were tired and just went to bed. In the morning the smell was still lingering in the hallway, but thankfully we were checking out anyway.
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 28일
Callie, We are sorry for the issues you had. The front desk did try to find where the problem was coming from and remind others that this is a non smoking property. We wish you would have taken us up on the room move so you did not have to tolerate the smell.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was helpful nice. Common areas were clean and up-to-date. Room was clean and reasonably priced.
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 20일
Michael, Thank you for staying with us and taking the time to share your review. We are so glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Dustin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place off of the highway
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 13일
Dustin, Thanks for the review! We appreciate your feedback and hope to see you again.

2/10 - 너무 별로예요

Shane

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled like urine everywhere.
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 13일
Shane, We are so sorry that you were not happy. We appreciate your feedback and will use it to better improve.

10/10 - 훌륭해요

Shaun

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Continental breakfast was amazing every morning! A variety each day. Dining area was clean and spacious. Staff was welcoming, friendly and super helpful.
2023년 9월에 3박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 10일
Shaun, Thanks for staying with us and taking the time to share your review. We are so glad you enjoyed your stay. We appreciate your feedback and hope to see you again.

6/10 - 괜찮아요

Richard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 Strikes, your out.
2nd time to stay here. I was underwhelmed the 1st time, but their price and proximity to the interstate is good. Also, the last time I'll stay here. . Noisy, not their fault, it's the area. the thermostat did not work. That's on them. tv channels were unlabeled and their was no means to connect a streaming device or screen mirror. When i asked at check-in for a late check out the next morning, they told me to ask the front desk in the morning. So, get up earlier to see if you can check out later? The breakfast was good.
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 5일
Thanks for the review Richard.

8/10 - 좋아요

April

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and rooms are modern and clean. The bed and pillows were comfortable. The king room and bathroom were spacious. They have the Dove body products in the bathroom. I enjoyed the large walk-in shower. Breakfast was good. Unfortunately the curtains did not keep out enough light. The cleaning staff was very noisy in the hallway during their cleaning. We heard a lot of road noise from our room located in the front of the building.
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 6일
Thank you for staying with us and taking the time to share your review. We appreciate your feedback and will use it to better improve.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice facility.
Nice room, nice facility. Only complaint was the breakfast. We were among the earliest to have breakfast, but most items were overcooked. Burnt eggs and meats not too tasty. Even the cinnamon rolls disappointed this trip.
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 5일
Thanks for the review! We are glad you enjoyed the room. We apologize to you for not meeting your expectations in breakfast. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - 훌륭해요

Araceli

Good
2023년 11월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 5일
Araceli, Thanks for the review! We love hearing back from our guests and are so glad you enjoyed your stay. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

George

2023년 10월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 11월 20일
Thanks for the review George, we appreciate your feedback and hope to see you again!

10/10 - 훌륭해요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 10월 23일
Thanks for the review Fernando. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Gregory

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located not to far from Vanderbilt Medical Center.
2023년 9월에 3박 숙박함
답변 제공: Michelle - GM 님, 2023년 10월 12일
Gregory, Thank you for staying with us and taking the time to share your review. We are so glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Jeremy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Michelle - GM 님, 2023년 10월 9일
Jeremy, Thanks for the review. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

John

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here several times and will come back
2023년 10월에 3박 숙박함
답변 제공: Management 님, 2023년 10월 8일
We are happy to see that you have enjoyed your stay, and we look forward to having you stay with us again. Thank you.

8/10 - 좋아요

Sharene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 10월 6일
Thank you for staying with us and taking the time to share your experience. We love hearing back from our guests and are so glad you enjoyed your stay. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Herminia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
4.5
Was good but no safe deposit box and no closet, beds were double bed not queen beds
2023년 9월에 2박 숙박함
답변 제공: Michelle - GM 님, 2023년 10월 2일
Thank you for staying with us and sharing your review. We are so glad you enjoyed your stay. We do have safe deposit boxes at the Front Desk. We are sorry that you were not aware of that. All of our rooms with two beds do have to queen sized beds in them. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Russell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was nearby to a private event i was in town for - very convenient.
2023년 9월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 9월 26일
Russell, Thanks for the review. We appreciate your feedback and hope to see you again.

10/10 - 훌륭해요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool was warm and large. The room was spacious and very comfortable.
2023년 9월에 1박 숙박함
답변 제공: Michelle - GM 님, 2023년 9월 25일
Christina, Thanks for staying with us and sharing your review. We are so glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Genesis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great time, beds are comfortable, staff was nice, and breakfast was hot
답변 제공: Michelle - GM 님, 2023년 9월 25일
Genesis, Thank you for staying with us and taking the time to share your review. We are so glad you enjoyed your stay and hope to see you again.

10/10 - 훌륭해요

Marquel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2023년 9월에 2박 숙박함
답변 제공: Michelle - GM 님, 2023년 9월 20일
Marquel, Thanks for staying with us and taking the time to share your experience. We are so glad you enjoyed your stay and we hope to see you again.

2/10 - 너무 별로예요

Eric

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Left $600 sunglasses in the bed and when turndown service came and went they were gone!!
2023년 9월에 2박 숙박함
답변 제공: Michelle - GM 님, 2023년 9월 10일
Eric, We were notified that day that you thought you left your sunglasses in the sheets. We did check laundry and all areas but did not find them. In your Google review you stated the glasses cost 300.00. I can assure you our housekeeping staff is trustworthy. They have turned in items worth much more. We are sorry that the glasses were not located.