Chère Ludivine,Merci de partager votre avis avec nous.Nous sommes ravis de savoir que vous avez trouvé votre logement propre et bien équipé, assurant ainsi un confort qui nous tient à cœur. Vous aviez réservé une de nos chambres familiales. Celles-ci se situent dans les étages supérieurs et tous les logements sont munis de doubles vitrages. Nous sommes donc un peu surpris que vous ayez été dérangé par le bruit.Pour le parking, sa procédure d'utilisation est donnée à l'arrivée par l'accueil. De plus, nos escaliers répondent aux normes en vigueur et sont munis de rampes pour plus de sécurité.Néanmoins, nous sommes toujours attentifs aux remarques de nos clients et ne manquerons pas de tenir compte des vôtres.Nous espérons avoir éclairci la situation et que nous aurons le plaisir de vous recevoir de nouveau pour un séjour plus en adéquation avec vos attentes.Bien à vous,Filip Goorden, Directeur général

Dear James,Thank you for sharing your experience with us.We are glad to hear that you found our apartment lovely, comfortable, and conveniently located near the station. We apologize for the noise disturbances you encountered during your stay. Our hotel has double glazing to minimize noise, and we also offer rooms at the back of the building for a more peaceful experience. We are sorry to hear about the cleanliness issues you mentioned. Our rooms are thoroughly cleaned before, during, and after each guest's stay. We will address this with our housekeeping team to ensure it does not happen again. Regarding the heating, each room has an individual air conditioning system that can be adjusted by the guest. We are always available 24/7 to assist with any issues, including the WiFi connection. We have a high-speed fiber internet connection with signal repeaters near all rooms to ensure a strong connection.We hope to welcome you back. Best wishes,

Dear Felix,Thank you for your review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again soon, Best regards,Filip Goorden, General Manager

Dear Guest,Thanks for taking the time to review your visit to our hotel.We are sorry your stay was not as enjoyable as we would have liked. Our team are always on hand to deal with any concerns or issues you may have.We hope to see you again.All the best,Filip Goorden, General Manager

Dear Joy,Thank you for taking the time to share your review with us.It’s always a pleasure to welcome a returning guest and it is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.Wishing you all the best and looking forward to your next visit.Kind regards,Filip Goorden, General Manager

Dear Marisa,Thanks for the time taken to share your experience.We are glad to hear that you appreciated the upgrade to a big flat and found it to be a nice surprise. However, we apologize for the wait you experienced during check-in. Our reception is open from 8:00 to 17:30, and we do have a 24/7 phone line available for assistance. In case our receptionist is attending to other guests, we provide a contact number for immediate assistance.Regarding your concern about the cleaning note in the kitchen, we kindly ask our guests to leave the kitchen in the same condition as they found it to maintain a hygienic environment for all. This is a standard practice in hotels with kitchen facilities. Rest assured, our housekeeping team thoroughly cleans and vacuums all rooms before, during, and after each guest's stay.We hope to see you again in the future. Best wishes,

Dear Paul,Thank you for your feedback about your stay.We are committed to providing an excellent experience to all our guests and are sorry that you were not satisfied with your experience. Our rooms are equipped with a starter kit including cutlery, pots, pans, a coffee maker, and a kettle. If you needed any additional utilities, our team would have been more than happy to assist you.We have double glazing in all our rooms to minimize any disturbance from the street, however, in the future, please feel free to request a room at the back of the building for a more peaceful stay. If you experience any disturbance from other guests, you can always contact us 24/24 so that we can take action with the required discretion.We do hope to welcome you back for an improved experience. Best wishes,Filip Goorden, General Manager

Cher Patrick,Merci d'avoir partagé votre expérience chez nous.Nous sommes désolés de cette expérience mitigée.Votre satisfaction est essentielle. N'hésitez pas à nous faire part de toutes pistes d'amélioration.Nous serions ravis de vous recevoir à nouveau bientôt. Bien cordialement,Filip Goorden, Directeur général

Dear Guest,We would like to thank you for this positive review of your experience in our hotel.We are pleased that you enjoyed your stay and found our location ideal for your requirements.We look forward to welcoming you back. Best regards,Filip Goorden, General Manager

Dear Lynn,We are grateful for the time you took to review your recent stay.We appreciate that you chose to stay with us and are glad to know that your experience was enjoyable.We try and take care of the environment in as many ways as possible and would like to reassure you that all our bins are recycled by a professional company.We hope to welcome you here again.All the best.Filip Goorden, General Manager

Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.It is rewarding to know that you had such a pleasant experience with us and thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion. Best wishes,Filip Goorden, General Manager

Dear Nazli,It was a pleasure to receive this great review.Knowing our team were attentive to your needs is very rewarding and will motivate us to continue doing our utmost to ensure our guests enjoy their stay.We all look forward to welcoming you back in the future.Kind regards,Filip Goorden, General Manager

Kære Laila Vi takker dig mange gange for at du valgte at booke jeres ophold hos os. Vi værdsætter din feedback, og er er oprigtig kede af din oplevelse! Vi har noteret hvert et kritikpunkt som fik jer til at føle jer dårligt behandlet, men samtidigt konstateret at der var både kedel og kaffemaskine på værelset, samt at vores fællesområder gøres rene hver dag og vi har ingen karrylugt observeret. Vi håber at i alligevel fik samlet nogle gode oplevelser sammen som vil holde i lang tid. Det vil det altid være en fornøjelse at se jer igen. Filip Goorden, General Manager

Beste Lisa, Hartelijk bedankt voor uw mooie review. Het doet ons plezier dat jullie tevreden waren over de netheid van het hotel en de vriendelijkheid van ons team. Een volgende keer staan we met plezier weer voor u klaar. Met vriendelijke groeten, Filip Goorden, General Manager

Dear John, Thank you for such a great review. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves. We hope to welcome you back in the future. Best wishes, Filip Goorden, General Manager

Dear Maryann, Thank you for your review. It is rewarding to know that you received great service from our team. We do always suggest light sleepers request a room at the back of the building and thank you for highlighting this fact. We do hope to welcome you back in the future. All the best. Filip Goorden, General Manager

Dear Guest We are grateful for this kind rating of your recent stay. We are glad your stay was enjoyable. We would love to know how we could have improved your experience with us. We hope to have the pleasure of seeing you again in the future. Kind regards, Filip Goorden, General Manager

Dear Philippe, Thanks for this great rating! We are happy we were able to cater to all your needs. We look forward to welcoming you back. Best regards, Filip Goorden, General Manager

Dear Caitlin, Thank you for taking the time to share your feedback with us. It is a pleasure to know that you received courteous and professional service from our team and found our location convenient. We are sorry to hear that you were disturbed during your stay and wish that we'd known while you were here; we'll always do everything that we can to make sure that you're as comfortable as possible. We look forward to welcoming you back on a future occasion. Best wishes, Filip Goorden, General Manager

Chère Cynthia, Merci pour la rédaction de votre commentaire. Nous sommes heureux que vous ayez apprécié le design de votre logement et l'emplacement stratégique de notre établissement. Pour les longs séjours, le nettoyage est effectué deux fois par semaine. N'hésitez pas à vous adresser à la réception au moindre problème. Nous essayerons toujours de répondre favorablement à vos demandes. Nous espérons vous accueillir une nouvelle fois. Bien à vous, Filip Goorden, Directeur général

Dear Guest, Thank you for sharing your feedback about your recent experience. We are pleased that you had a comfortable stay and enjoyed your room; our dedicated team members always aim to give the best experience to all our guests, so your positive feedback is rewarding. It would be a pleasure to have you return on another occasion. Best wishes, Filip Goorden, General Manager

Dear Guest, Thank you for taking the time to share your experience with us. We are pleased to know that you had a comfortable stay. We regret that not everything met your expectations and we sincerely apologise. We would like to confirm that late check-ins are fine and rest assured this matter will be looked into. We hope to welcome you back on another occasion. Best wishes, Filip Goorden, General Manager

Dear Guest, Thank you for taking the time to share your opinion of your recent stay at our hotel. It is great to hear that you appreciated enjoyed your room and our convenient location. However, we regret that you were disturbed by outside noise. Please let us know if you are not completely satisfied during your stay so we can try and find you a room more suited to your needs. Your pre authorisation payment is cancelled on check out but sometimes it can take a few days to appear in your account depending on your bank. We hope to welcome you back in the future. Best wishes, Filip Goorden, General Manager

Beste gast, Bedankt voor uw beoordeling. We zijn erg blij te lezen dat u een aangenaam verblijf bij ons achter de rug heeft! Het spijt ons dat de WiFi het niet goed deed. We noteren uw opmerking en zullen naar een oplossing zoeken. Hartelijke groet, Filip Goorden, General Manager

Beste Daisy, Zeer hartelijk bedankt voor deze sympathieke beoordeling! We zijn blij dat jullie verblijf naar bevrediging was. We zouden heel graag weten wat er jullie zou toe hebben aangezet ons een maximale score te geven. Met vriendelijke groeten, Filip Goorden, General Manager

Chère Tiffany, Merci pour la note accordée à votre séjour. Nous sommes heureux que celui-ci ait été satisfaisant. Nous aimerions beaucoup savoir ce qui vous aurait décidé à nous attribuer la note maximale. Bien à vous, Filip Goorden, Directeur général

Dear Junji, This is a great rating. Thank you! We are glad we were able to meet all your requirements Best regards, Filip Goorden, General Manager

Dear Guest, Thank you for sharing this feedback of your stay. We are delighted to hear that you had a comfortable stay. Please don´t hesitate to inform reception of any concerns you have so that we may take action. We look forward to welcoming you back. Best wishes, Filip Goorden, General Manager

Gentile Ospite, Grazie per aver dedicato parte del suo tempo a recensire la nostra struttura. Ci dispiace che il suo soggiorno da noi non sia stato positivo. Il servizio di pulizia viene effettuato prima dell'arrivo dell'ospite e dopo la sua partenza con un'accurata aspirazione e pulizia di tutti gli ambienti dell'appartamento. La nostra reception è operativa 7 giorni su 7 dalle 8:00 alle 17:30, ma siamo comunque disponibili 24 ore su 24 per poter rispondere al meglio alle esigenze dei nostri ospiti e saremo felici di poter garantire loro tutto l'aiuto di cui necessitano. A questo proposito le avremmo sicuramente fornito delle padelle e degli utensili maggiormente funzionali a quelli già presenti nell'appartamento se ce ne avesse fatto richiesta. La caparra di €250 fa parte della nostra policy ed è un dettaglio chiaro e ben specificato su ogni sito di prenotazione. Le porgiamo i nostri cordiali saluti. Filip Goorden, Direttore generale

Dear, Thank you for taking time to write a review. We really appreciate your feedback.

Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr, dass Sie insbesondere mit unserer Sauberkeit und unserer verkehrsgünstigen Lage zufrieden waren und auch das private Parkhaus zu schätzen gewusst haben. Wir hoffen, Sie bei Ihrem nächsten Aufenthalt in Antwerpen wieder bei uns begrüßen zu dürfen. Viele Grüße Filip Goorden, Hoteldirektor

Dear Guest, Thank you for your review. We are glad to hear that overall your experience was positive. However, we are disappointed to hear that our room service and housekeeping team didn't meet your expectations. This critical feedback will be used in training our team members. Thank you for bringing it to our attention. We apologise for the inconvenience. With regards to the parking charges, we feel the following information may help clarify our position. When we are not informed by a guest if the they have used the parking facilities, a charge is automatically applied. We do expect our guests to make us aware if they do or do not use the parking facilities so we can amend any payment accordingly. We do hope you will consider returning to visit us again in the future. Kind regards, Filip Goorden, General Manager

Dear Robert, Thank you for taking the time to write a small review. We're happy to hear you enjoyed your stay at Arass Hotel*** & Business Flats. We really appreciate the kind words about our staff. We look forward to welcoming you again for your next stay in Antwerp. Kind regards,

Bedankt voor dit mooie cijfer!

Dear Sheng, Thank you for your stay at Arass Hotel*** & Business Flats! We appriciate the kind words about our staff, we try to help all our guests as much as possible. We're sorry about the inconvenience you had with the wifi. We hope the welcome you again in the future. Kind regards, Julie Bertjens

Chère Séverine, Nous vous adressons un grand merci pour votre commentaire au sujet de votre séjour à l'hôtel Arass Hotel*** à Anvers, à l'occasion de la Rampage. Ainsi que vous le soulignez, nous sommes tout près de la station de premétro Plantin, à partir de laquelle vous avez un accès direct jusqu'au Palais des Sports. Un grand merci pour vos compliments sur le service et la qualité des appartements. Nous espérons vous revoir pour l'édition de l'an prochain! Filip Goorden, Directeur général

Dear Guest, Thank you for such an amazing review. We appreciate it. We are pleased to know that your recent stay at Arass Business Flats was a good one. We are indeed located perfectly in the neighborhood ‘Zurenborg’, a small district with nice restaurants and bars, known for his beautiful Belle-Epoque architecture. Thank you for complimenting our service, the room, and all the amenities. We always aim to give the best facilities to all our guests and that includes providing all the essential amenities to make your stay comfortable. We are happy to know that you enjoyed the serene atmosphere during your stay. As you have noticed, we have had our standard rooms renovated in 2014, duplex superior rooms, penthouse and big apartments in 2015, family apartments in 2016. Regarding the reception hours, after our team leaves, you can reach us by phone 24/7. We come to the site if needed. We are looking forward to welcoming you again for another memorable stay. All the best. Filip Goorden, General manager

Bedankt voor uw verblijf bij Arass Hotel*** & Business Flats en uw mooie score hier! Bedankt voor de feedback. Wij hopen u in de toekomst nogmaals te mogen verwelkomen.

Thank you for your stay at Arass Hotel*** & Business Flats. Also thank you for your feedback!

Dear Peter Thank you very much for your stay at Arass Hotel & Businessflats. Thank you for your comment, please be informed that for long stays there is a twee-weekly housekeeping. We hope to see you again in the future. Kind regards Evelien Jaques Front Office Manager

Dear Anonymous, Thank you for your stay with us at Arass Hotel*** & Business Flats. We regret to read that you haven't enjoyed our renovated rooms and apartments with 2 flat screen tv's with 100 international channels, new interieur, fully equipped kitchen, desk, dining table and new boxpring beds. Our reception is opened daily from 8AM until 5:30PM, after this time you can check in through our self check in kiosk with the intstructions we always send by email. In case of any problems our concierge is happy to help you. We hope to welcome you again in the future. Kind regards, Xenia Buytaert, Front Office Manager

Dear Anonymous, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are happy to read that you have enjoyed your stay with us, especially our fully equipped kitchen and great location. We hope to welcome you again soon! Kind regards, Xenia Buytaert Front Office Manager

Dear Mitcham, Thank you for your stay with us at Arass Hotel*** & Business Flats. Nice to read that you have enjoyed your stay with us. The stairs in the Duplex Superior Apartment have a railing on one side which you can hold all the time. We hope to welcome you again soon and maybe you can try out our continental breadfast then! Kind regards, Xenia Buytaert Front Office Manager

Dear Henk, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are very happy with the nice score you have given us. Hope to welcome you again soon! Kind regards, Xenia Buytaert, Front Office Manager

Dear Franco, Thank you for your stay with us at Arass Hotel*** & Business Flats. All our rooms and apartments have been completely renovated with new interior, indivual airconditionning, 2 flat screen tv's with 100 internation channels and new beds. We hope to welcome you again soon so you can enjoy all of this. Kind regards, Xenia Buytaert Front Office Manager

Dear Franco, Thank you for your stay with us at Arass Hotel*** & Business Flats. Nice to read that you have enjoyed your stay with us! We are looking forward to welcoming you again soon. Kind regards, Xenia Buytaert Front Office Manager

Dear Reto, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are very happy with the great score you have given us, thank you! We hope to welcome you again soon! Kind regards, Xenia Buytaert, Front Office Manager

Dear Carolyn, Thank you for your stay with us at Arass Hotel*** & Business Flats. We are happy to read that you have enjoyed your stay with us. We are glad to inform you that all our rooms and apartments have been renovated now. If you would require more kitchen utensils during your next stay with us, please do not hesitate to contact our reception or concierge for this. We hope to welcome you again soon! Kind regards, Xenia Buytaert Front Office Manager