스위트, 킹사이즈침대 1개 및 소파베드, 금연 | 고급 침구, 필로우탑 침대, 책상, 암막 커튼
예약 가능 여부 확인

컴포트 인 에이펙스 - 홀리 스프링스 여행 후기

2.5 out of 5
컴포트 인 에이펙스 - 홀리 스프링스
1411 E Williams St, Apex, NC

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 365개 이용 후기 중 130개" "
평점 8 - 좋아요. 365개 이용 후기 중 132개" "
평점 6 - 괜찮아요. 365개 이용 후기 중 53개" "
평점 4 - 별로예요. 365개 이용 후기 중 22개" "
평점 2 - 너무 별로예요. 365개 이용 후기 중 28개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Mario

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Really bad customer service
2024년 4월에 1박 숙박함

8/10 - 좋아요

Cia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for a quick stop and get some rest from the concert venue
2024년 4월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 11일
Thank you for staying with us. See you next year!!!

6/10 - 괜찮아요

Karen

2024년 4월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 11일
Thank you for staying with us.

2/10 - 너무 별로예요

William

2024년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 4월 11일
Thank you for staying with us.

10/10 - 훌륭해요

amber 님, Clearlake

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very helpful and is centrally located to the highway and close to downtown Apex (4 min. Drive).
2024년 3월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2024년 3월 25일
Thank you for staying with us!!!

10/10 - 훌륭해요

Pastor Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 1월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 2월 7일
Thank you for staying with us!!!

6/10 - 괜찮아요

Dustin 님, Shelby

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2024년 2월 7일
Thank you for staying with us!!!

10/10 - 훌륭해요

David 님, Winston Salem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 7일
Thank you for staying with us! Come back and see us again.

8/10 - 좋아요

Ieshia

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
didn’t like the large work trucks and horrible parking by others.
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 12월 7일
Thank you for staying with us!!! We apologize for the parking. We try to advise our guest on where and how to park it doesn't always work out. Come and see us again.

2/10 - 너무 별로예요

Daniel

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible staff the website said that the age to book was 18 but when we got there they denied us and said it was 21 being very rude to stay after I had book they didn’t let us stay or get a refund absolutely terrible experience.
2023년 11월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 15일
Dear Guest, I'm sorry you missed the information on Expedia's website about the age of a guest. You were kindly spoken to when you arrived and advised to contact Expedia to see if they would refund your money even though you booked a non-refundable/non-cancelable reservation. Most hotels have an age policy of 21 and older.

10/10 - 훌륭해요

Jami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My go to in Apex
We come to Apex several times a year to visit family and stay here every time. The staff is excellent, and the hotel is so easy to get to, parking is close, and rooms are close to everything you need.
2023년 11월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 16일
Thank you for taking the time to do a survey. We are so happy to be your go to stay. We work hard at making our guest "Comfort" able!!!

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all very welcoming, even the cleaning staff greeted us as we walked by.
2023년 10월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 11월 8일
Thank you for taking the time to do a review. We are so happy to hear our staff is greeting our guest. We strive for everyone to have a "Comfort"able stay!!!

10/10 - 훌륭해요

Jocelyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
comfort
The staff were wonderful and the bed was amazing. The shower was very clean.
2023년 10월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 10월 26일
Thank you for taking out the time to do a survey. We are so glad you enjoyed the bed and shower. Come back and see us again. Thank you

8/10 - 좋아요

Meribeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Basic room and amenities but still clean and comfortable. A bit noisy.
2023년 10월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 10월 26일
Thank you for taking the time to do a survey. We apologize about the noise. We want you to have a "comfort"able stay while your here. come back and stay again in the future. Thank you

2/10 - 너무 별로예요

David

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not good, dirty, noisey and buggy
2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 17일
We apologize for your experience here with us. We wish you would have brought these findings to our attention during your stay. We have procedures in place to deal with these issues. Thank you for letting us know.

8/10 - 좋아요

Steven

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of delicious Breakfast choices with attentive service
2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 17일
We are pleased to know that you enjoyed our breakfast. there is more to come in the near future. Thank you for staying with us.

4/10 - 별로예요

David

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toilet didnt work properly in my room and in the room that I purchased for my crew, there was no hot water.
2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 17일
We apologize for your experience. Maintenace is aware of both of your issues and thanks for bringing it to our attention. All problems solved.

4/10 - 별로예요

David

2023년 9월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 28일
Thank you for staying with us. We apologize for your experience. We have let our staff know the results of your survey and hopefully when you come back you will see improvement.

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Updated room, clean, comfortable bed, large t.v., both fridge and microwave. Excellent breakfast options. Guests with loud children playing in hallways, Outdated lobby and breakfast area.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 6일
Thank you for your positive review. We are still undergoing renovations and I am glad to hear that your enjoyed our updated rooms. The lobby and breakfast area will be updated shortly too. We look forward to your next stay with us.

2/10 - 너무 별로예요

Monica

2023년 8월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 9월 8일
Thank you for staying with us.

10/10 - 훌륭해요

Jeremy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: GM 님, 2023년 9월 6일
Thank You.

8/10 - 좋아요

Robert

가족 여행
I’ve machine was out of order. Front desk had no cash to change a $20 bill so I could buy a soda since I was told they did not sell bottled water. Finally, the water fountain off the lobby did not work at night but did in the following morning. Otherwise, my experience was good.
2023년 8월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 8월 20일
Thank you for staying with us. All of your concerns have been addressed. We are going through renovations and the water fountain was turned off for renovations. We have 2 ice machines on site we apologize one of them was down during your stay.

10/10 - 훌륭해요

John

좋아요: 청결 상태
2023년 8월에 3박 숙박함
답변 제공: fdm 님, 2023년 8월 14일
Thank you for your feedback. We look forward to seeing you again.

10/10 - 훌륭해요

kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 19일
Thank you for your positive feedback. We look forward to seeing you again in your future travels.

8/10 - 좋아요

Dana

2023년 7월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 7월 26일
Thank you for staying with us.

10/10 - 훌륭해요

david

2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 23일
thank you for your positive feedback. We look forward to welcoming you again.

8/10 - 좋아요

david

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 19일
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 - 훌륭해요

Frank

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast, clean rooms.
2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 2일
Thank you for staying with us. Please visit us again when your travels bring you back to our area.

2/10 - 너무 별로예요

RONNIE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stinky situation
Shower was not clean , the shower had long hairs from previous guest left on shower wall ..some type of wet liquid was left on the night stand..commode over flowed the first evening... front desk handed you a plunger to be the plumber... no new room offered... or given...
2023년 6월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 6월 6일
We apologize for your findings in your room. When we spoke on the phone we thoughtfully apologized and the house keeping manager has been made aware. As discussed over the phone we are not sure how this happened this is not an acceptable practice. Thank you for staying with us and taking the time out of your day to do a review.

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff. Room was clean, air conditioner was on. I hate walking into a hot room. Enjoyable stay.
2023년 6월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 6월 8일
Thank you for doing a review. We try to make our guest as comfortable as possible.

8/10 - 좋아요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value
Cleanliness was good, they were doing some renovations that required a tiny bit of navigation... but renovating means they care about quality. Our room was clean and very comfortable. Excellent value for the $. They just need to fix the beverage vending machine. We would definitely stay there again.
2023년 5월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 6월 8일
Thank you for doing a review. The beverage vending machine has been serviced. We try to make our rooms clean and comfortable everyday. Please come again.

2/10 - 너무 별로예요

Harriet

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Worst night at hotel ever. No air conditioning. Place under renovation but not told. Desk woman rude. Would not refund our money for 2 nights we did not stay. We went to another hotel that was clean, cool & quiet. Never stay there again!
2023년 5월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 23일
We apologize for your experience. We have several signs posted regarding our current renovations. We are sorry that you felt like the guest services member was rude, but due to the type of reservation you booked we were unable to give you a refund. You were offered another room away from the construction and you declined. Don't let this prevent you from staying with us in the future.

6/10 - 괜찮아요

Robin

연인과의 여행
좋아요: 직원 및 서비스
The sign at check-in read “Pardon our dust we are renovating” Some areas looked refreshed, but much of it did not. We stayed on the top floor of a two floor hotel and it was extremely noisy between slamming room doors, road noise and a washer/dryer room that was being used at 6am in the morning. Also, the shower faucet only went from scaulding hot to cold. If you’re only looking for a one night stay it’s Ok, but not comfortable for anything longer.
2023년 5월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 16일
Thank you for staying with us. We are starting renovations. We apologize for the experience you had during your stay. Please let us know next time you are not enjoying your stay before you leave. Don't let this keep you from staying with us in the future.

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Filthy and stunk like dirty feet.
2023년 5월에 4박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 16일
We apologize for your experience. We wish you would have let us know this before your departure. This is not a standard that's acceptable here. Please don't let this keep you from staying with us again. Thank you

4/10 - 별로예요

Shannon

출장 여행
좋아요: 직원 및 서비스
This place looks decent in the photos but is not that decent in person. Second night there, another guest was in screaming altercation with the front desk agent when I arrived and the cops were called. More arguing ensued outside loud enough I could hear in my second story room. There was also an ambulance that was pulling away when I arrived- not clear it was the same incident or separate incident but definitely did not feel safe. Rooms are ok, bed was comfortable but they didn't have standard pillows- they were these square dense square pillows. Breakfast was minimal and didn't have a lot of healthy options. Very noisy and walls were thin. Definitely overcharged for the room. Ive stayed in much nicer hotels without safety issues for the same price.
2023년 4월에 2박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 3일
Thank you for taking the time to do a survey. We apologize for the experience you had here. There is no need to be in fear here. We couldn't help it that a guest got sick and needed emergency services. We can't satisfy every guest and sometimes we get yelled at, and there is still nothing to fear. I'm not sure how much you paid for your reservation because you went through a online search engine instead of calling the hotel. Please don't' let this say keep[ you from returning. Thank you

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay Friendly helpful staff
2023년 4월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 1일
Thank you we try to make our guest a "Comfort"able as possible.

10/10 - 훌륭해요

SANDRA 님, BERNALILLO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so clean and nice. Great water pressure in the shower. I don't usually take part of the free breakfast, but I was thankful for having fresh fruit (banana) and a yogurt. My husband had eggs, sausage and toast.
2023년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 1일
We are so glad you enjoyed your say.

10/10 - 훌륭해요

Gwendolyn

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing unique, but a nice hotel for the money...liked the 2 king beds for myself and hubby and adult children in the other!
2023년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 1일
Thank you for staying us. We are glad you enjoyed your stay.

2/10 - 너무 별로예요

Pamela

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 1일
Thank you for staying!

10/10 - 훌륭해요

Juliet

2023년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 1일
Thank you for staying!

8/10 - 좋아요

Hal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Found the staff to be very hospitable. Clean, neat & friendly.
2023년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 5일
Thank you for doing a survey. We are so pleased to know our property is clean, neat and our staff is friendly. Please come again.

10/10 - 훌륭해요

Abigail

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
S/o to every friendly face at the Front desk & room service & kitchen. All staff was very hospitable, accommodating and friendly and greeted me every time. I will definitely get back next year
2023년 3월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2023년 4월 5일
Thank you for taking the time to do a survey. We enjoyed having you here with us. We will be waiting for your return next year. Book Early!!!

8/10 - 좋아요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 1일
Thank you for staying!

8/10 - 좋아요

James 님, Fredericksburg

2023년 3월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 5월 1일
Thank you for staying!

10/10 - 훌륭해요

Cajun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the hotel and such an awesome breakfast. Wonderful staff!
2023년 3월에 2박 숙박함
답변 제공: fdm 님, 2023년 3월 31일
Thank you so much for taking the time to leave us a review! Your feedback is so very important to us. We have shared your positive comments with the staff and it will serve as an encouragement to us as we continue to exceed the expectations of our guests. Thank you again for choosing to stay at Comfort Inn Apex and we look forward to hosting you again in the future.

8/10 - 좋아요

Shelby

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Check in was easy, the bed was comfortable. My room wasn’t the cleanest. There was food crumbs on the floor and stuff on the bathroom floor. Rest of the stay was fine.
2023년 2월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 2월 27일
Hi, We apologize about that the housekeeping manager was made aware of your findings. Thank you for staying with us. Please come again.

10/10 - 훌륭해요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room, comfortable bed and enjoyed the free breakfast.
2023년 2월에 1박 숙박함
답변 제공: Guest Services Manager 님, 2023년 2월 27일
Hi, Your satisfaction during your stay is what we aim for. Thank you for staying with. Please come again.

10/10 - 훌륭해요

Jeffrey

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly attentive and a delight to chat with. The breakfast was surprisingly good for a standard hotel breakfast. A great value overall.
답변 제공: Guest Services Manager 님, 2023년 1월 11일
Dear Guest, Thank you for staying with us. We are so glad you enjoyed our services. Please come again.

10/10 - 훌륭해요

HOWARD

2022년 12월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2022년 12월 20일
Dear guest, Thank you for doing a review. Please come stay with us again.